Complaint:
I am rejecting this response because:
I was surprised to receive a demand letter from StJohn's Hospital for $having not agreed to any payment beyond the and usual insurance charges for such a procedureSurprise, because at no time was R*** *** ***, your patient, informed of any charges beyond the charges already paid, or any additional copayments, fees or any other adjustments to the list of charges already paidNo statements were made orally, by internet or in writing by a***orized clinic employees, doctors, nurses or spokespersons at any time, indicating additional charges to those already paid by insuranceBecause of this lack of information, R*** had no opportunity to make an informed decisionRepair of two fingers was discussed and at no time were extra acharges additional to the insurance charges discussedI am going to send a copy of this letter to the instutions listed in the beginning of this letterThe Revdex.com, listed credit agencies and my bank will be informed early of a possible attempt to collect the $from me if the charges are turned over to a collection agencyI will send a copy of this letter to them to explain your attempt to collectPlease stop your demand for payment, now
Regards,
R*** ***
CASE ID#
Good Afternoon,
We are in receipt the Revdex.com letter with the patient concerns regarding a refund request for $60.00. Thank you for allowing us the time to conduct a thorough review of the account activity.
The complainant and
spouse had accounts with our faciity. When a payment is recevied creating a credit balnce, the credit was transferred to the accounts with an open balance. After the accounts were paid, there remained a credit of $which was refunded on 03/10/
Two attempts were made to reach the complainant with no success. A voice mail message was left requesting a return call. A letter was mailed to the complainant and his wife detailing payments made on the accounts.
We are hopeful the letters mailed to the complainant and spouse will provide the details related to the payments. If they have additional questions, our contact information was provided
Sincerely,
M*** ***
Principal, Patient Financial Services
Authorization was received from the patient’s insurance company on March 2, 2016. The authorization did not include any patient co-pay
responsibility; therefore hospital staff did not attempt to obtain any monies.
After service was rendered, insurance was processed; an Explanation of Benefits (EOB) from the insurance company was received by the hospital indicating the patient had a $co-pay responsibilityThe insurance would have also sent an EOB to the patient with the same information
However a re-bill was required and was not finalized until August 23, and a statement was generated on August 27, and mailed to the patient August 28, for the $co-pay amount
Complaint:
I am rejecting this response because:
I was surprised to receive a demand letter from StJohn's Hospital for $having not agreed to any payment beyond the and usual insurance charges for such a procedureSurprise, because at no time was R*** *** ***, your patient, informed of any charges beyond the charges already paid, or any additional copayments, fees or any other adjustments to the list of charges already paidNo statements were made orally, by internet or in writing by a***orized clinic employees, doctors, nurses or spokespersons at any time, indicating additional charges to those already paid by insuranceBecause of this lack of information, R*** had no opportunity to make an informed decisionRepair of two fingers was discussed and at no time were extra acharges additional to the insurance charges discussedI am going to send a copy of this letter to the instutions listed in the beginning of this letterThe Revdex.com, listed credit agencies and my bank will be informed early of a possible attempt to collect the $from me if the charges are turned over to a collection agencyI will send a copy of this letter to them to explain your attempt to collectPlease stop your demand for payment, now
Regards,
R*** ***
CASE ID#
Good Afternoon,
We are in receipt the Revdex.com letter with the patient concerns regarding a refund request for $60.00. Thank you for allowing us the time to conduct a thorough review of the account activity.
The complainant and
spouse had accounts with our faciity. When a payment is recevied creating a credit balnce, the credit was transferred to the accounts with an open balance. After the accounts were paid, there remained a credit of $which was refunded on 03/10/
Two attempts were made to reach the complainant with no success. A voice mail message was left requesting a return call. A letter was mailed to the complainant and his wife detailing payments made on the accounts.
We are hopeful the letters mailed to the complainant and spouse will provide the details related to the payments. If they have additional questions, our contact information was provided
Sincerely,
M*** ***
Principal, Patient Financial Services
Authorization was received from the patient’s insurance company on March 2, 2016. The authorization did not include any patient co-pay
responsibility; therefore hospital staff did not attempt to obtain any monies.
After service was rendered, insurance was processed; an Explanation of Benefits (EOB) from the insurance company was received by the hospital indicating the patient had a $co-pay responsibilityThe insurance would have also sent an EOB to the patient with the same information
However a re-bill was required and was not finalized until August 23, and a statement was generated on August 27, and mailed to the patient August 28, for the $co-pay amount