St. Johns Mercy Hospital

05/06/2016 Case ID: #*** Dear Revdex.com Investigator, I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant. Out of respect for the privacy and confidentiality of our
patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulationsThe complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion. Please let me know how I can be of further assistance in the resolution of this concern. Sincerely, *** *** Patient ServicesMercy Health Systems

I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complaint.Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records,
we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.Please let me know how I can be of further assistance in the resolution of this concern

3/29/2017  Case ID: #[redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the privacy and...

confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely,   Patient Services Mercy Health Systems

Initial Business Response /* (1000, 10, 2015/07/30) */
7/30/2015
Revdex.com, Inc.
Case ID: XXXXXXX
Dear Revdex.com Investigator,
I appreciate the opportunity to respond regarding concerns of billing practices for clinical services provided to the...

complainant.
Out of respect for the privacy and confidentiality of our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.
Please let me know how I can be of further assistance in the resolution of this concern.
Sincerely,
[redacted]
Patient Services
Mercy Health Systems

Complaint: [redacted]
I am rejecting this response because:
I received a phone call from [redacted] @ Mercy, however, I have not received anything in writing/documentation. I'm not sure what correspondence they are referring to.
Sincerely,
[redacted]

06/22/2016 Case ID: [redacted] Dear Revdex.com Investigator,  I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant. Out of respect for the privacy and confidentiality of our...

patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion. Please let me know how I can be of further assistance in the resolution of this concern. Sincerely,
[redacted] Patient ServicesMercy Health Systems

12/1/2016   Case ID: # [redacted]   Dear Revdex.com Investigator,   I appreciate the opportunity to respond regarding concerns of billing/collection practices for clinical services provided to the complainant.   Out of respect for the privacy and confidentiality of...

our patients protected health information (PHI), which may encompass both clinical and financial records, we have developed an internal system for responding directly to the complainant in accordance with local, state and federal regulations. The complainant may in turn release a copy of our original response directly to the Revdex.com, at their discretion.   Please let me know how I can be of further assistance in the resolution of this concern.   Sincerely, *
[redacted] Patient Services Mercy Health Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]