St. Johns River District Hospital

Good Morning,We have looked into this complaint from our resident and we are showing she has had work orders during her time of stay at the Arbors It seems that her reoccurring complaints were for her dishwasher and gnats in her kitchenShe had a tub and toilet service request where
maintenance repaired within hoursThe gnats in the kitchen were serviced twice by Terminix Pest Control CompanyThey stated they did not see much activity of gnats in the apartmentHer dishwasher backing up was service by our maintenance staff and an outside plumbing company Roto RooterAlso, the maintenance staff rebuilt underneath the kitchen sink due to the water damage I’m showing that all work orders were handled in a timely manner unless the resident denied us access to the apartmentShe has requested that she is present wherever we enter her apartmentHowever, there was once a time at the beginning of February where we could not enter the apartment for a service request submittedWe have notes from where we contacted Ms*** on a daily basis to schedule with her a time to complete a request however she did not respond to us for two weeksEverything that Ms*** has requested has indeed been repairedShe asked if we could remove her dishwasher because she does not use itWe let her know that we could repair or replace it but not remove it because that is what comes with all the apartmentsI have not received any more maintenance request since March 6thWhenever work orders are completed our system sends an email confirming everything is doneIf we can do anything to keep Ms*** were would love to do thatWe can give Ms*** options about moving to a different apartment or more maintenance if she thinks its neededWe would just need her to communicate with us on thisPlease let me know if I can be of further assistance. Thanks
*** ***Business Manager The Arbors of Killeen O.WCurry Dr| Killeen, TX 76542Office *** | Fax ***PlaceProperties.com |***Please consider the environment before printing this email

Complaint: [redacted]
I am rejecting this response because:
Ms. [redacted] is lying in regards to me being offered another apartment and the fact that the dishwasher has NOT been replaced. The work order is closed but it was supposed to be replaced and as of today it has not been. Gnats are still in my apartment as well. They are even in the refrigerator its so bad. No notice was even given to me of when they entered the apartment to spray for the gnats as required in the lease. This is why I asked that they not enter without me being present because of the lying. When Rotor Rooter Plumbing SUPPOSEDLY came to fix the drain issue I waited for two days for them to show over the weekend, but they arrived again when I was at work...and not surprisingly a week later the pipes busted for the fourth time. They now have charged me $850 and are sending text messages to my phone stating that my rent was late for March 2017. The check was cleared 03 March by Arbors of Killeen. I have called and emailed numerous times and still no one has responded. In reference to me being contacted during the beginning of Feb. 2017; I was out of town for one week...not two and I called them as soon as I returned. Ms. [redacted] just started working there that time, so her efforts to reach me was only because of that; I have been having issues with this apartment complex since September 2016; she clearly has no knowledge of this as she is fairly new. It still appears that she practices the same unprofessional behaviors by lying stating that the filthy dishwasher in my apartment was replaced and it wasn't. I still need the issue to be fixed. I am not paying any additional money to them and my rent was not late, where is the contact information for that? I feel as if I am being targeted because I requested to move out. As a member of the United Sates Army I don't even understand why they are treating me this way. This company is a disgrace and I look forward to closure and compensation for all the back and forth lack of proper communication and unfit living conditions.
Regards,
[redacted]