St Joseph's Hospital West

Dear Sir or Madam, This serves as *** Health's response to Revdex.com complaint # ***Patient received Outpatient services at *** Health StJoseph Hospital on April 28, The patient has two insurance coverage's seen attached to this account. *** Ins is primary (patient is the
subscriber) and *** Ins is secondary (spouse is subscriber)Total charges billed are $The primary insurance was billed and applied $as patient responsibilityThe secondary insurance was billed and applied $as patient responsibilityNo contractual adjustment was posted for this secondary remittance, resulting in an incorrect patient liabilityThe account balance has been corrected to reflect the correct patient liability of $43.52, as supported by the corresponding EOB'sThe account has been returned from collection status and the statement cycle is resetA letter explaining the billing, along with an updated statement and copies of the supporting EOB's will be mailed to the patient on 3/5/Patients spouse stated copies of EOB's were provided to show a $patient liabilityThese EOB's were sent to the Medical Group, who does the billing for *** *** *** *** and is billed separately from the hospital

Initial Business Response /* (1000, 5, 2016/02/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ssmhc.com
This complaint was received by SSM Health - hospital facility billingThe bill Mr*** is referring to is a physicians billThe
physicians do bill separately from the facilityThe billing office for SSM Medical Group was contacted at XXX-XXX-XXXX, and it was verified they have a bill for date of service 7/28/for Dr*** *** with an outstanding acct balance that has been sent to collections
The hospital accounts were reviewed and all accounts with Mr*** *** listed as the guarantor have a $balance
Please forward this complaint to the following address for a review and response to this concern:
SSM Medical Group
*** *** *** Suite ***
StCharles MO XXXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, if followed through on, is satisfactory to me
Sincerely,
*** ***