St Louis Behavioral Medicine

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meApparently the counselor [redacted] had filled out the form to not charge us from the appointment in August on two different occasions but someone in the office misplaced it and kept sending us a billWe were contacted by the billing office , apologized to and refunded the payment which we had to pay according to the last letter or be subject to a collection agencyThank you for helping us because we did not know how to push it to upper level management to empower their employee to correct this Sincerely, [redacted] & [redacted]

A phone call was had with the patient. We agreed to write off her no-show charge. Pt seemed satisfied

One of our management people is to call the mom today, and apologize for the error and return the to her credit card ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.It was an
absolute pleasure speaking with the representative and clearing the situation up. Thanks!
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@uhsinc.com
The patient arrived for her 1/hour, 1:PM psychiatrist appointment at 1:PMAnother patient was scheduled for 2:PM
The time was verified on the wall clock and on the computer
The patient called her mom to tell her that we would not see herThe patients mom called the office (at 1:PM ) and started yelling at the office staff, accusing them of lying about the time her daughter arrivedBecause of the ruckus, other staff members made note of the exact time the patient came inIt was 1:PMRecords from our phone system clearly showed when mom called in.Again, that was 1:
Just to be accurate regaring moms comment about reimbursememt, we would have received more money from insurance than what we are charging for a no showWe have no problem billing insurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. Apparently the counselor [redacted] had filled out the form to not charge us from the appointment in August on two different occasions but someone in the office misplaced it and kept sending us a bill. We were contacted by the billing office , apologized to and refunded the payment which we had to pay according to the last letter or be subject to a collection agency. Thank you for helping us because we did not know how to push it to upper level management to empower their employee to correct this.
Sincerely,
[redacted] & [redacted]