St Louis Cardinals, LLC

Initial Business Response / [redacted] (1000, 13, 2015/08/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @cardinals.com We have spoken with Mr***, learned about the issues that generated his complaint and have found resolution by inviting Mr [redacted] back to another game at no additional chargeThe issues Mr [redacted] references are all different regarding his experience with our Box Office, yet when compounded, caused aggravationIn conversations with Mr***, we've educated him on where the voucher states blackout dates and the teams right to add more games to be blacked outMr [redacted] seems satisfied with the resolution path

In November 2015, the StLouis Cardinals advertised a promotion for children to become a member of the Cardinals Kids ClubFor $each child was to receive two tickets to a Cardinals game, a chance to run the bases on the field, meet Fredbird,one of a kind promo items and much moreI purchased two of these packages to give as Christmas gifts to the two neighbor children for Christmas for a total cost of $However, I received a notice there was a problem with the printer and suppliers causing a delay in receiving themI sent a letter to the Cardinals on November 24, expressing my displeasure stating they should provide something to give the children at ChristmasI received a one sheet statement to give the kids congratulating them on being official members of the Kids ClubAs of March 6, 2016, almost months later, I had not received anything from the Cardinals and neither had the children and wrote another letterIt is March 14th, I have not received a

In November 2015, the StLouis Cardinals advertised a promotion for children to become a member of the Cardinals Kids ClubFor $each child was to receive two tickets to a Cardinals game, a chance to run the bases on the field, meet Fredbird,one of a kind promo items and much moreI purchased two of these packages to give as Christmas gifts to the two neighbor children for Christmas for a total cost of $However, I received a notice there was a problem with the printer and suppliers causing a delay in receiving themI sent a letter to the Cardinals on November 24, expressing my displeasure stating they should provide something to give the children at ChristmasI received a one sheet statement to give the kids congratulating them on being official members of the Kids ClubAs of March 6, 2016, almost months later, I had not received anything from the Cardinals and neither had the children and wrote another letterIt is March 14th, I have not received a

Initial Business Response /* (1000, 13, 2015/08/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@cardinals.com
We have spoken with Mr. [redacted], learned about the issues that generated his complaint and have found resolution by inviting Mr. [redacted] back to...

another game at no additional charge. The issues Mr. [redacted] references are all different regarding his experience with our Box Office, yet when compounded, caused aggravation. In conversations with Mr. [redacted], we've educated him on where the voucher states blackout dates and the teams right to add more games to be blacked out. Mr. [redacted] seems satisfied with the resolution path.

Response to Revdex.com Complaint ID: [redacted])It is standard practice for our Kids Club to promote throughout the year with the understanding that the product itself may not be available until the start of the baseball season in early April.  We allow customers who purchase in advance the...

opportunity to print out an "acknowledgement" to provide in place of the physical items that the members will receive when the entire package has been fulfilled.  When we promote the club, we do not promote that the items are available immediately and that delays can/will happen in production and as soon as everything has arrived and is compiled, we will mail these packages to the members at that time.  We do understand the frustration if the customer does not realize this is the case and will take proper steps to ensure that future customers are made aware of this circumstance on the front-end to avoid this situation.  We appreciate this feedback and take it seriously.  There will be a change made in our messaging going forward.