St. Louis City Center Hotel

This guest booked his reservation for his stay through Expedia.com, a third party web-site that makes reservations for hotels all over the world.  The guest did not call and cancel their reservation and did not show up.  Although the guest claims the reservation was cancelled on-line, he...

cannot produce a reservation cancellation confirmation. There is a 24 hour cancellation policy which was emailed to him at the time of the reservation.  As a goodwill measure, a refund will be issued