St Louis Gutter & Siding Inc.

Initial Business Response /* (1000, 12, 2015/11/23) */
We have contacted customer and returned to all of the jobsites several timesWe have addressed the original concerns made by the customer in addition to other issues that were not part of our contract with themWe have completed 100% of
the contract and performed these additional items with no charge to the customerWe believe the customer is happy with the original workThe customer has recently signed up to have additional work done (a new roof) on a home that she owns
Initial Consumer Rebuttal /* (3000, 14, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they did come out after a long delay, but could not fix the leaking issuesWe had to hire a different competent roofer to fix the issuesWe do not wish to do business with this company again

Initial Business Response /* (1000, 5, 2015/09/21) */
We are very sorry we coul not meet the completion date expectations of Mrand Mrs***
Mr*** told the Office Manager on 9-4-if we could not complete his job by the end of the day he wanted his money back
A check returning
their deposit was mailed out on September 10th

We are very sorry to hear of this customers experienceThis is not how we do businessThe owner/ manager of the company had a severe stroke on August 7thThings have been very difficultWe would be happy to complete this job next week, or we will send back the downpayment on this FridayAgain,
we apologize for any misunderstanding or inconvience we have caused. Sincerely,***

We are very sorry that we were unable to complete your job in a matter that was pleasing to youWe mailed you back your down payment.We apologize for any inconvenience this has caused youSincerely, *** ***

We are saddened that the customer has decided to file a complaint It is true that we have been delayed by extremely hot temperatures and rain several times during the period of time since Ms*** signed her contract We have explained that weather plays a part in our schedule.
We have run into a couple of issues during this project, but have addressed them and have worked closely with Ms*** to solve them We have talked to Ms*** no less than times in the last two weeksThe job was completed yesterday, August 3, This job is 100% done and the owner met with Ms*** twice on August 3, At the completion of the project she indicated that she was satisfied with the work that had been completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was given two options and I do not want the job completed but would like a full refund of my deposit
Sincerely,
*** ***

Mr. [redacted]' work is 100% complete, and he is satisfied with the job.  He originally had some wood work that needed to be done, so he had to delay a portion of the project we had contracted with him.  When the wood work was done (by others) he called us to have us complete our contracted...

work.  We put him back on the schedule.  In the meantime he sold his home and needed to speed the process.  Unfortunately he didn't tell us that he had sold his house and needed to expedite things, he just sent the complaint to you.  We did get out quickly and complete his work and he was able to sell his home on schedule.  We have spoken to Mr. [redacted] and he has assured us that he is going to go through the process of reversing the complaint.

I want to first apologize for the delay in the start of the project on the gutters.  As of 9/22/2017, the work has been completed for several weeks.  I believe the customer is satisfied with the work completed.

Initial Business Response /* (1000, 9, 2015/08/21) */
Contact Name and Title: [redacted] Office Mgr.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@stlouisgutter.com
We did install gutters for Mr. [redacted] through a contractor- Missouri Statewide Roofing- in December 2014.
We were not...

contracted to install fascia.
We have returned several times to address Mr. [redacted]'s gutter issues.
We have also offered to do fascia, this work is not covered by any sort of warranty because it was done by others originally. There would be a cost involved if they chose to move forward with it.
In the way of additional information, Mr. [redacted] did purchase gutter guards from our company in June 2015 that he installed himself.

I was contacted by the company and unfortunately the owner was sick and could not get back to me. They are taking of the issue and everything is resolved. I am happy and satisfied after speaking to the business.

I just wanted to let the Revdex.com know that two of Brad's workers named Jason and another man did come out on 3/17 but could not find the source of the leak.  They will speak to the owner and get back with me as to what step will be taken next.

I wanted to respond to the business's response but I had reached out to the business per their response and have been trying to get this matter resolved.  I have spoken to Brad and he had scheduled a worker to come out to fix the leak but he has had to cancel three days in a row due to illness.  He is again scheduled to come out on 3/17.  If he does not come out on Friday, then I will contact the Revdex.com on Monday 3/20/2017 to request to reopen the complaint.

Mr. [redacted] has leaking around his sky lights. We sent out a roofing crew to check it out. the roof is fine.His skylights are leaking.  We tried to fix the problem. We would be happy to send a crew out again and see what we can do. call us at [redacted] to schedule a time. We want to work...

with you to get this resolved. Thank you, [redacted]

Initial Business Response /* (1000, 10, 2015/08/14) */
We completed this and he paid on 7-16-15. He called us & thanked us. He paid with a credit card over the phone and Carole remembers this and stated he was very nice.

Initial Business Response /* (1000, 5, 2016/01/11) */
We would like to request an arbitration hearing in the hope that this matter can be settled amicably.