Hello, Thank you for this updateWhen someone enrolls in our training program, they are required to complete a form indicating they have agreed to the terms of our agreement, which states that they are fully responsible for the tuition investment they chose and that we do provide refundsPlease see "Training Agreement & Credit Card Authorization Form" statement belowThe first line has an underline link to the "terms and conditions" in greater detail as well which links to here: http://internationalassociationofwellnessprofessionals.org/wccagreement/ The reason we do not provide refunds is because our program is an online learning environment in which upon enrollment, the client receives full access to all materials I am including the links and attachments for the forms that [redacted] Lsubmitted and agreed to, the forms have proof of registering and agreement to the terms as you can see in the links and corresponding attachmentsI look forward to hearing your resolution in favor of our business as we have followed standard procedures and received authorization and agreement from [redacted] Lwhen she entered into this agreement to pay her tuition in fullhttps://iawpwellnesscoach.safechkout.net/wcc-downpaymenthttps://iawp-connect...⇄ Agreement and Credit Card Authorization FormBy clicking on "Enroll Now", I (“the Student”) agree to all terms and conditions of this agreement and authorize the IAWP (“the Company”) to charge my Credit or Debit Card as paymentI authorize the Company to keep my card on file for future use if selecting a payment planThe Company may amend this Agreement at any time by sending the Student a revised version at the address the Student providedI understand that I will have access to the IAWP Wellness Coach training program within business days after my tuition is successfully processedI understand that my student profile is set up by the IAWP and I can start the program at my convenience Chargebacks & Payment Security -The Student shall not make any chargebacks to the Company’s account or cancel the credit card that is provided as security without the Company’s prior written consentThe Student will be responsible for any fees associated with recouping payment on chargebacks, and any other collection fees associated with this agreementThe Student shall not change any of the credit card information provided to the Company without notifying the Company in advance
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached a screenshot showing that I do not have full access currently. If after starting the program students are not satisfied with education provided By the mentioned company and have not accessed all the content and it is proven, why must students be made to pay for education they do not want. I have only accessed module 1 and 2 of 12. Also, if no refund will be made after students sign that form it should be more than obvious on THAT form, that once signed there is no refund or getting out of payment and you MUST complete the program even if you are unhappy with the educational content. Regards, [redacted]
HelloWe contacted the customer after they said they submitted this claim On the phone, I walked the customer through the places where the terms and conditions were shown to her before paying for the productShe also was mistaken that payment plans are different than full payment options
We have a agreement in place for all tuition options We covered the policy with her and why it is in placeWe have documented email verification that she did indeed open and receive those emails prior to paying for the product We have always had our terms and conditions listed on our website as wellShe has agreed to continue in the program with the product and is looking forward to achieving her goalsShe admitted that she was hoping to see if it was possible for a refund in the first days, but since it is not, she wants to continue using the productWe have appeared to have resolved this issue on our own, after this claim was submittedPlease advise if this is sufficient
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the beginning of the email- states " we do give refunds" also states that the online learning environment gives access to all material which is falseI could not access beyond module as I had not completed module
Regards,
*** ***
We appreciate our customer's concern and are happy to address any questions related to this concern to help explain the agreement she signed and entered into Our previous response provided extensive documentation to the legal agreements that the customer signed agreeing to her tuition payment option and understanding of our no-refund, no chargeback policyTo note, the previous response did have a grammar errorTo clarify, we do not provide refunds once a customer signs and enters an agreement and gains access to their training program In an online learning environment such as is ours that is self-paced, students gain access to all materials up front, including classroom content, mastermind forums, shipped materials, bonuses and other online content For this reason, we do not provide refunds once this material has been accessed and experiencedThe customer mentions she only had access through module 2, but through her online submission and reading of module content, she can progress to module and any module thereafter automatically without constraint due to the online, self-paced, open nature of the contentModule content is not locked and can be automatically accessed with progression through the content at the user's own pace. We pride ourselves in our commitment to our students' success and in our supportive and highly educational environment and we hope that this student will be able to reap the benefits provided in this program
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached a screenshot showing that I do not have full access currently. If after starting the program students are not satisfied with education provided By the mentioned company and have not accessed all the content and it is proven, why must students be made to pay for education they do not want. I have only accessed module 1 and 2 of 12. Also, if no refund will be made after students sign that form it should be more than obvious on THAT form, that once signed there is no refund or getting out of payment and you MUST complete the program even if you are unhappy with the educational content.
Regards,
[redacted]
Hello, Thank you for this update. When someone enrolls in our training program, they are required to complete a form indicating they have agreed to the terms of our agreement, which states that they are fully responsible for the tuition investment they chose and that we do provide refunds. Please...
see "Training Agreement & Credit Card Authorization Form" statement below. The first line has an underline link to the "terms and conditions" in greater detail as well which links to here: http://internationalassociationofwellnessprofessionals.org/wccagreement/ The reason we do not provide refunds is because our program is an online learning environment in which upon enrollment, the client receives full access to all materials. I am including the links and attachments for the forms that [redacted] L. submitted and agreed to, the forms have proof of registering and agreement to the terms as you can see in the links and corresponding attachments. I look forward to hearing your resolution in favor of our business as we have followed standard procedures and received authorization and agreement from [redacted] L. when she entered into this agreement to pay her tuition in full. https://iawpwellnesscoach.safechkout.net/wcc-downpaymenthttps://iawp-conn...⇄ Agreement and Credit Card Authorization FormBy clicking on "Enroll Now", I (“the Student”) agree to all terms and conditions of this agreement and authorize the IAWP (“the Company”) to charge my Credit or Debit Card as payment. I authorize the Company to keep my card on file for future use if selecting a payment plan. The Company may amend this Agreement at any time by sending the Student a revised version at the address the Student provided. I understand that I will have access to the IAWP Wellness Coach training program within 4 business days after my tuition is successfully processed. I understand that my student profile is set up by the IAWP and I can start the program at my convenience. Chargebacks & Payment Security -The Student shall not make any chargebacks to the Company’s account or cancel the credit card that is provided as security without the Company’s prior written consent. The Student will be responsible for any fees associated with recouping payment on chargebacks, and any other collection fees associated with this agreement. The Student shall not change any of the credit card information provided to the Company without notifying the Company in advance.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Though it does not resolve the issue in terms of offering a partial refund, it does not seem this is an option. Since I cannot afford to lose this money, I will continue with the service anyways. But this was not the resolution I was hoping for and still think the organization should consider a partial refund policy.
Regards,
[redacted]
Hello, Thank you for this updateWhen someone enrolls in our training program, they are required to complete a form indicating they have agreed to the terms of our agreement, which states that they are fully responsible for the tuition investment they chose and that we do provide refundsPlease see "Training Agreement & Credit Card Authorization Form" statement belowThe first line has an underline link to the "terms and conditions" in greater detail as well which links to here: http://internationalassociationofwellnessprofessionals.org/wccagreement/ The reason we do not provide refunds is because our program is an online learning environment in which upon enrollment, the client receives full access to all materials I am including the links and attachments for the forms that [redacted] Lsubmitted and agreed to, the forms have proof of registering and agreement to the terms as you can see in the links and corresponding attachmentsI look forward to hearing your resolution in favor of our business as we have followed standard procedures and received authorization and agreement from [redacted] Lwhen she entered into this agreement to pay her tuition in fullhttps://iawpwellnesscoach.safechkout.net/wcc-downpaymenthttps://iawp-connect...⇄ Agreement and Credit Card Authorization FormBy clicking on "Enroll Now", I (“the Student”) agree to all terms and conditions of this agreement and authorize the IAWP (“the Company”) to charge my Credit or Debit Card as paymentI authorize the Company to keep my card on file for future use if selecting a payment planThe Company may amend this Agreement at any time by sending the Student a revised version at the address the Student providedI understand that I will have access to the IAWP Wellness Coach training program within business days after my tuition is successfully processedI understand that my student profile is set up by the IAWP and I can start the program at my convenience Chargebacks & Payment Security -The Student shall not make any chargebacks to the Company’s account or cancel the credit card that is provided as security without the Company’s prior written consentThe Student will be responsible for any fees associated with recouping payment on chargebacks, and any other collection fees associated with this agreementThe Student shall not change any of the credit card information provided to the Company without notifying the Company in advance
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached a screenshot showing that I do not have full access currently. If after starting the program students are not satisfied with education provided By the mentioned company and have not accessed all the content and it is proven, why must students be made to pay for education they do not want. I have only accessed module 1 and 2 of 12. Also, if no refund will be made after students sign that form it should be more than obvious on THAT form, that once signed there is no refund or getting out of payment and you MUST complete the program even if you are unhappy with the educational content. Regards, [redacted]
HelloWe contacted the customer after they said they submitted this claim On the phone, I walked the customer through the places where the terms and conditions were shown to her before paying for the productShe also was mistaken that payment plans are different than full payment options
We have a agreement in place for all tuition options We covered the policy with her and why it is in placeWe have documented email verification that she did indeed open and receive those emails prior to paying for the product We have always had our terms and conditions listed on our website as wellShe has agreed to continue in the program with the product and is looking forward to achieving her goalsShe admitted that she was hoping to see if it was possible for a refund in the first days, but since it is not, she wants to continue using the productWe have appeared to have resolved this issue on our own, after this claim was submittedPlease advise if this is sufficient
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the beginning of the email- states " we do give refunds" also states that the online learning environment gives access to all material which is falseI could not access beyond module as I had not completed module
Regards,
*** ***
We appreciate our customer's concern and are happy to address any questions related to this concern to help explain the agreement she signed and entered into Our previous response provided extensive documentation to the legal agreements that the customer signed agreeing to her tuition payment option and understanding of our no-refund, no chargeback policyTo note, the previous response did have a grammar errorTo clarify, we do not provide refunds once a customer signs and enters an agreement and gains access to their training program In an online learning environment such as is ours that is self-paced, students gain access to all materials up front, including classroom content, mastermind forums, shipped materials, bonuses and other online content For this reason, we do not provide refunds once this material has been accessed and experiencedThe customer mentions she only had access through module 2, but through her online submission and reading of module content, she can progress to module and any module thereafter automatically without constraint due to the online, self-paced, open nature of the contentModule content is not locked and can be automatically accessed with progression through the content at the user's own pace. We pride ourselves in our commitment to our students' success and in our supportive and highly educational environment and we hope that this student will be able to reap the benefits provided in this program
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached a screenshot showing that I do not have full access currently. If after starting the program students are not satisfied with education provided By the mentioned company and have not accessed all the content and it is proven, why must students be made to pay for education they do not want. I have only accessed module 1 and 2 of 12. Also, if no refund will be made after students sign that form it should be more than obvious on THAT form, that once signed there is no refund or getting out of payment and you MUST complete the program even if you are unhappy with the educational content.
Regards,
[redacted]
Hello, Thank you for this update. When someone enrolls in our training program, they are required to complete a form indicating they have agreed to the terms of our agreement, which states that they are fully responsible for the tuition investment they chose and that we do provide refunds. Please...
see "Training Agreement & Credit Card Authorization Form" statement below. The first line has an underline link to the "terms and conditions" in greater detail as well which links to here: http://internationalassociationofwellnessprofessionals.org/wccagreement/ The reason we do not provide refunds is because our program is an online learning environment in which upon enrollment, the client receives full access to all materials. I am including the links and attachments for the forms that [redacted] L. submitted and agreed to, the forms have proof of registering and agreement to the terms as you can see in the links and corresponding attachments. I look forward to hearing your resolution in favor of our business as we have followed standard procedures and received authorization and agreement from [redacted] L. when she entered into this agreement to pay her tuition in full. https://iawpwellnesscoach.safechkout.net/wcc-downpaymenthttps://iawp-conn...⇄ Agreement and Credit Card Authorization FormBy clicking on "Enroll Now", I (“the Student”) agree to all terms and conditions of this agreement and authorize the IAWP (“the Company”) to charge my Credit or Debit Card as payment. I authorize the Company to keep my card on file for future use if selecting a payment plan. The Company may amend this Agreement at any time by sending the Student a revised version at the address the Student provided. I understand that I will have access to the IAWP Wellness Coach training program within 4 business days after my tuition is successfully processed. I understand that my student profile is set up by the IAWP and I can start the program at my convenience. Chargebacks & Payment Security -The Student shall not make any chargebacks to the Company’s account or cancel the credit card that is provided as security without the Company’s prior written consent. The Student will be responsible for any fees associated with recouping payment on chargebacks, and any other collection fees associated with this agreement. The Student shall not change any of the credit card information provided to the Company without notifying the Company in advance.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Though it does not resolve the issue in terms of offering a partial refund, it does not seem this is an option. Since I cannot afford to lose this money, I will continue with the service anyways. But this was not the resolution I was hoping for and still think the organization should consider a partial refund policy.
Regards,
[redacted]