St Louis Limousine Inc.

Complaint: ***
I am rejecting this response because:
I was not the one being rudeThe jerk that called me was extremely rudeEspecially since they were the ones cancellingWith their supposed break down.
Sincerely,
*** ***

To whom it may concern: The reservation was canceled by our dispatch do to a vehicle breakdown in route to customers pickup locationThe vehicle did in fact have a tire blow out, The company acted responsibly in offering an alternative vehicle to accommodate an on-time pickup which was less
then an hour awayWe realize mechanical issues can be frustrating and on a sold out weekend we didn't have a replacement hummer available at the pickup time but would of been able to trade it out and soon as one became availableThe customer did not want a replacement vehicle (Passenger Limousine Coach), She became rude and abrasive with our dispatchAt which point she was informed we would cancel and issue refund instead of sending the replacement vehicle as offeredThe cancellation occurred on Saturday 04/30/2016, And refund issued by our accounting dept on Monday 05/02/Thank you Customer ServiceSt Louis Limousine Inc

This complaint is still under review from our corporate officeNo refunds or additional information is available at this time The customer indeed had a non-refundable reservation from 05/14/The reservation was canceled by the clientAs far as we can see no rescheduled reservation has
occurredConflicting information has been provided to our office from the customer as well as a friend of the client during multiple phone callsAt this time until our corporate office reviews and make a decision only a service credit towards a future rental can be issued in the amount of $Thank you

To who it may concern: Mr*** did rent a limousine on 11/21/between 12:00PM - 04:00PM The vehicle had a maintenance issue disabling the vehicle minutes prior to pickupThe customers first call to our dispatch was at 12:07PM, At which point our dispatchers were dealing directly with
the driver to get the vehicle off the road safely and quickly as possibleAn on car supervisor was dispatched to the breakdown location in Wentzville, MO at 12:15PM, Several other calls came in from Mr*** between 12:07PM and 12:27PMAt 12:a call was placed to Mr*** from a dispatch supervisor to work out what possible solutions we could do for the reservation, at which point Mr*** was extremely dissatisfied, he informed our supervisor he owned a car lot and was sending a couple suburbans out to transport the kidsThe call was disconnected when it was apparent Mr*** was not interested in listening to any resolutionIt is disappointing we couldn't resolve this in a better way for Mr***We do recognize the dissatisfaction and inconvenience this caused Mr*** and the childrenWe also recognize communication is important and Mr*** wasn't notified until aprox 12:07PM about the break downHowever, We feel the company acted responsibly after the fact, These things unfortunately happen when your dealing with mechanical machinesThe company has issued a full refund on 11/23/of $to Mr***s credit card. *** ***Office Manager

Our corporate office has looked into the above complaint and came to the following conclusions.On Sept 23, we had a mechanical failure with a vehicle on the clients reservationThe company acted as quickly as possible to send out a maintenance crew to restart the vehicle (Vehicle was shut off
and batteries ran dead)The maintenance crew was able to get the bus started and the vehicle was cleared to continue it's scheduled runIn addition we dispatched a second vehicle of equal size to the location and a vehicle swap was completed. Per contract the customer is entitled to a refund of any loss timeDuring this incident we received several calls from the client insisting she wanted a full refund, plus additional compensation for incidentShe also stated she would be disputing her credit card and not paying for any servicesAt this time our management was going to terminate services and issue a full refundThe wedding party on the bus refused to terminate services and we sent a second bus in good faith because we didn't want to strand the wedding partyThe services was complete and the party was advised to contact the office the following Monday to work out a refund for any services they didn't receive. The client contact our office again on Monday demanding a full refund and refused to pay for anything and she would be disputing her credit cardShe was advised to email her complaint or send her complaint in writing. At this time our legal dept (Contracted Law Firm) will be working with master card and the legal system to collect on any outstanding balances due the companyWe're unable to issue any refunds after a dispute has been filed with the credit card company. Thank you, *** ***St Louis Limousine Inc.St Louis Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

03/13/01:- My bank reviewed the case and canceled the charge on my card so I've gotten my money back. I'm not satisfied with the resolution since they cost me money but as I've gotten my rental fee from them back I'm not interested in wasting any more of my time or your time in pursuing this

Complaint: [redacted]
I am rejecting this response because:I believe this fell through the cracks and there was no break down based upon the response time, and they had no idea about this until I called and the time it took for them to respond to me while I was on hold and avoiding my repeated phone calls. I have not been contacted regarding any refund and as of this morning and still do not have it. If the company is not willing to stand behind there mistake I will be filing a small claims request.....I have also found another family who they have done this to for their daughters 13th birthday,this is not a coincidence it is a pattern of bad business. The company has my home address and if I do not receive the full reimbursement for the day the have ruined by 10/31/2017 I will move forward with collecting through small claims. This complaint is also being filed with the Mo. Attorney Generals Office.
Sincerely,
[redacted]

Please see the attached.   St. Louis Limousine company responded to my initial complaint stating the reservation had been cancelled due to non-payment of balance due.  On the attached rental agreement, nowhere does it state that the balance due would need to be collected prior to pick-up.   Additionally, it should be noted that we called St. Louis Limousine at the number on the rental agreement 24 hours before scheduled pickup to confirm and there was no answer.  We left a message the day before on their voice recording system, but no one from St. Louis Limousine returned the call.  Several additional calls were made in addition to fax and email contact the day of the scheduled event to confirm, but again no answer by any representative of St. Louis Limousine, Inc. Furthermore, the St. Louis Limousine has not returned my deposit of $150 as they state in their reply to my complaint.  As such, I am requesting the case be reopened.

To whom it may concern: St Louis Limousine Inc. shows the reservation cancelled. A full refund in the amount of $150.00 DEPOSIT has been credited to the customers credit card, The balance was never paid by customer which may have contributed to the cancellation. No other information is...

available at this time. St Louis Limousine Inc. will not be paying a $500.00 fee to the customer as indicated the customer wished to receive. Any and all funds collected on behalf of St Louis Limousine Inc has been returned to the credit card on file. Thank you [redacted]Operations ManagerSt Louis Limousine Inc.