St Louis Piano Company

Tell us why here..Original agreement as stated by customer was $if the player restoration was completedIt was also agreed that the piano may not be working after the restoration since it was our apprentices first jobTypically these restorations cost a minimum of $5,If not completed or if the work did not produce a working player piano it was agreed upon that the piano would either come back to their residence or for our company to find a place to donate the piano Being that the unrestored value was less than a few hundred dollars, I had mentioned that we could take the piano to a Good will or similar thrift storeWe then picked up the piano in October of After our employee (the apprentice) who would have completed the restoration declined doing the work, I then called the customer on December 28th of Our customer returned the call and asked me to give him a little time presumably a few weeks or soBy may of I hadn't heard anything from the customer and on may 25th I tried reaching out by making a phone call After leaving a message and no response (about months later) our shop where the piano was being stored was being prepared to be sold and it was imperative that I find something to do with the pianoI did wait about months after the call in May before I made the decision to take the piano to a thrift store where it could find a new homeAbout a year and a half later the customer had reached out to me to find out what had happened to his pianoI received his voice message after finding the complaint on my Revdex.com website of the customer threatening to leave the complaintMy call records show that no call was received, so apparently the message had went straight to my voicemailI did reach out to the customer after seeing the complaint and offered to try and compensate for his loss by offering a working player piano to him

Tell us why here..Original agreement as stated by customer was $3000 if the player restoration was completed. It was also agreed that the piano may not be working after the restoration since it was our apprentices first job. Typically these restorations cost a minimum of $5,000. If not completed or...

if the work did not produce a working player piano it was agreed upon that the piano would either come back to their residence or for our company to find a place to donate the piano.  Being that the unrestored value was less than a few hundred dollars, I had mentioned that we could take the piano to a Good will or similar thrift store. We then picked up the piano in October of 2015.  After our employee (the apprentice) who would have completed the restoration declined doing the work, I then called the customer on December 28th of 2015. Our customer returned the call and asked me to give him a little time presumably a few weeks or so. By may of 2016  I hadn't heard anything from the customer and on may 25th I  tried reaching out by making a phone call.  After leaving a message and no response (about 5 months later) our shop where the piano was being stored was being prepared to be sold and it was imperative that I find something to do with the piano. I did wait about 2 months after the call in May before  I made the decision to take the piano to a thrift store where it could find a new home. About a year and a half later the customer had reached out to me to find out what had happened to his piano. I received his voice message after finding the complaint on my Revdex.com website of the customer threatening to leave the complaint. My call records show that no call was received, so apparently the message had went straight to my voicemail. I did reach out to the customer after seeing the complaint and offered to try and compensate for his loss by offering a working player piano to him. .