On March 15, 2018, we received Mr***' check for an additional six months of storage to cover the period March 7, 2018, to September 7, As you can see on his original contract he was to be billed six months at a time.We were notified by Mr [redacted] on April 13, 2018, that he had sold his boat and he was requesting a refund He was advised of the refund policy in Paragraph of the storage contract Attached is a copy of the "Price Change Notice effective January 1, 2018", which was mailed to all outside storage customers at the end of last year Once again storage customers were alerted to the fact that "Storage is Not Refundable" Had Mr [redacted] notified us of his intent to sell his unit he would have been able to change to a month to month basis at $50/month on his renewal date.It is our policy to always work with our customers' situations whenever possible, but we need to be made aware of their intentions so we can advise them of their alternatives prior to their actions We were not made aware of Mr***' intent to sell his unit, and "his decision" to do so and to no longer use his storage spot does not constitute a refund above and beyond the rules of the storage contract
We are reaching out to Mrs [redacted] right now? We will give her a detailed report and status of her accounts? Also she was calling the sales line and not the posted customer service line [redacted] ? Regardless we will help Mrs [redacted] see the work that was done and resolve the situation to her satisfaction? We do see that Mrs [redacted] made of required payments for our services and if necessary we will refund the payment for services provided over the last months? Looking at our bureau logs each bureau is reporting that they mailed results to Mrs [redacted] different months as request
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Good afternoon,? The credit repair shop is now saying in their statement that they refunded me all of my payments made to them which has not been done yetI did receive back two payments of 47.92, one in which I called them and had my mother pay and the other came from my debit cardThey listed two other payments of which has not yet been refundedWhen I spoke to [redacted] initially to sign up he stated that I could choose which payment plan I wanted to be on and I did [redacted] also failed to tell me in this initial conversation that I would be required to pay A Pro credit membership fee each other of plus on top of that each moth to update my score to their websiteNow had that been explained to me in the beginning I would have had no problem and would have made my decision accordinglyI did my part by paying my bi-weekly fee of except last week my payment was late due to a moving situationI would never try to get over on a company that would be trying to help me get in a great credit standing [redacted] spoke with my mother a couple days ago in reference to questions she had concerning my account and me being charged these extra fees outside of my bi-weekly paymentsDuring that conversation he nor the other young lady could explain or admit to the fact that this was not told to me prior to signing up for their servicesI gave her permission to speak with them because I was confused and frustrated why my account was being debited extra if I’m paying their company to do this workI should not be in the dark about another credit service they use debiting money out of my accountThat shows they are solely able to handle the credit repair themselves and that’s fine but it was not initially explainedNo company has the right to give a persons debit information without them knowingIn the conversation as well my mother got frustrated because no one could explain fully why this happened the way it did so [redacted] proceeded to hang upHe later texted my phone and stated all payments will be refunded to your account there is nothing left to discussI never missed several payments nor have I ever threatened anyone at the credit repair shopPlus I am in Long Island NY, and they are in Wisconsin that is not possibleI did however state I was contacting the Revdex.com so that is most likely why they are lying saying I threatened themThis could have been avoided if they would be upfront with their clients about fees for their servicesI have no problem with them requesting to reverse any work they may have done but I want all of the money back I put inNothing was deleted off my credit that I have seenI continue getting letters saying they want to settleSince then only two payments of were refundedI just want all of the payments refundedThank you.?
Whitney Thomas was refunded her service payments of $x = $143.76 She didn't pay us $210.00 We immediately refunded payments when she requested to cancel her account. There was payment that she had her mother pay and at the time we didn't know her name for the
refund. We had to double check our system to make sure she was the correct person.We would like to put on record that Whitney Thomas has made bodily threats to several employees and we had decided to refund her account without her requesting this. She had also missed multiple payments and we believe that she was attempting to take advantage of our services and good will.Here are the bounced payments. We have decided to not charge the regular processing fee of $per bounced deposit also. All her personal data was deleted and shredding. We have requested any work that we performed be reversed by credit agencies due to incomplete status of Ms Thomas.***Declined06-Apr-07:10:13*** ***VXXXX1906USD 47.9206-Apr-15:31:55USD 47.92***Declined03-Apr-09:10:12*** ***VXXXX1906USD 47.9203-Apr-15:30:22USD 47.92***Declined02-Apr-09:00:12*** ***VXXXX1906USD 47.9202-Apr-15:35:46 ***Settled Successfully19-Mar-08:50:11*** ***VXXXX1906USD 47.9219-Mar-15:32:49USD 47.92***Settled Successfully05-Mar-07:40:12*** ***VXXXX1906USD 47.9205-Mar-15:32:50USD 47.92***Settled Successfully10-Apr-10:50:13*** ***VXXXX5538USD 47.9210-Apr-15:32:14
We feel threatened by this individual and prefer that all contact cease. We've refunded her money and she's admitted that someone else made a payment for her and that's why there was a delay on the 3rd payment. We've shown the missed payments with records of transactions from the banking institution.We consider this matter closed
Ms*** *** Didn't follow through the process She stopped making her service payments and according to our records she only paid $(I've attached proof to show this.)We have text messages and emails where we called about her results and payments to us but she never responded
We had no choice but to cancel her account.She hasn't sent over any documents that she received from each credit reporting agency and our notes show results were mailed to her address on separate occasions by each credit reporting agency.Please note: even though Ms*** missed a payment in December we continued working on her file in good faith due to the holidays.We request proof from a 3rd party credit monitoring service showing that her scores didn't not improve and that items proven to be unvalidated were not removed If she provides that information and its shows that she didn't benefit from our hard work, I will gratefully refund the $payments she made for services The $is a portal activation fee.The $for credit monitoring is a different company than ours we have not control over their decisions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with this company at all. The person stated that I only paid one of the required payments which is not true. I made payments on December 12, and January 11, and March !, 2016. They stated that I received correspondents from the credit bureau which is also not true. I was told several things on several different occasions by *** that did not happen. I also called the numbers that I received. This is totally unprofessional and I would like my $back
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
This company is dramatizing this issue to substantiate their case without admitting that they still failed to tell me as client what was required of me outside of the two bi-weekly payments for the five consecutive monthsThey have yet to tell me that I am receiving my Money back from a ProCredit membership that I was unaware was taken out of my accountHowever I was never being difficult at this point I just would like my other two payments (that they did indeed list) of which have not yet been refundedAfter that this matter can be closed.
We are reaching out to Mrs*** right now? We will give her a detailed report and status of her accounts? Also she was calling the sales line and not the posted customer service line*** ? Regardless we will help Mrs*** see the work that was done and resolve the
situation to her satisfaction? We do see that Mrs*** made of required payments for our services and if necessary we will refund the payment for services provided over the last months? Looking at our bureau logs each bureau is reporting that they mailed results to Mrs*** different months as request
we will call him Monday to discuss it looks like he moved without notifying us we have a different address in our system for him.*** ***
*** ** *** ***
***? ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Good afternoon,? The credit repair shop is now saying in their statement that they refunded me all of my payments made to them which has not been done yetI did receive back two payments of 47.92, one in which I called them and had my mother pay and the other came from my debit cardThey listed two other payments of which has not yet been refundedWhen I spoke to *** initially to sign up he stated that I could choose which payment plan I wanted to be on and I did*** also failed to tell me in this initial conversation that I would be required to pay A Pro credit membership fee each other of plus on top of that each moth to update my score to their websiteNow had that been explained to me in the beginning I would have had no problem and would have made my decision accordinglyI did my part by paying my bi-weekly fee of except last week my payment was late due to a moving situationI would never try to get over on a company that would be trying to help me get in a great credit standing*** spoke with my mother a couple days ago in reference to questions she had concerning my account and me being charged these extra fees outside of my bi-weekly paymentsDuring that conversation he nor the other young lady could explain or admit to the fact that this was not told to me prior to signing up for their servicesI gave her permission to speak with them because I was confused and frustrated why my account was being debited extra if I’m paying their company to do this workI should not be in the dark about another credit service they use debiting money out of my accountThat shows they are solely able to handle the credit repair themselves and that’s fine but it was not initially explainedNo company has the right to give a persons debit information without them knowingIn the conversation as well my mother got frustrated because no one could explain fully why this happened the way it did so *** proceeded to hang upHe later texted my phone and stated all payments will be refunded to your account there is nothing left to discussI never missed several payments nor have I ever threatened anyone at the credit repair shopPlus I am in Long Island NY, and they are in Wisconsin that is not possibleI did however state I was contacting the Revdex.com so that is most likely why they are lying saying I threatened themThis could have been avoided if they would be upfront with their clients about fees for their servicesI have no problem with them requesting to reverse any work they may have done but I want all of the money back I put inNothing was deleted off my credit that I have seenI continue getting letters saying they want to settleSince then only two payments of were refundedI just want all of the payments refundedThank you.?
On March 15, 2018, we received Mr[redacted]' check for an additional six months of storage to cover the period March 7, 2018, to September 7, 2018.? As you can see on his original contract he was to be billed six months at a time.We were notified by Mr[redacted] on April 13, 2018, that he had sold
his boat and he was requesting a refund.? He was advised of the refund policy in Paragraph of the storage contract.? Attached is a copy of the "Price Change Notice effective January 1, 2018", which was mailed to all outside storage customers at the end of last year 2017.? Once again storage customers were alerted to the fact that "Storage is Not Refundable".? Had Mr[redacted] notified us of his intent to sell his unit he would have been able to change to a month to month basis at $50/month on his renewal date.It is our policy to always work with our customers' situations whenever possible, but we need to be made aware of their intentions so we can advise them of their alternatives prior to their actions.? We were not made aware of Mr[redacted]' intent to sell his unit, and "his decision" to do so and to no longer use his storage spot does not constitute a refund above and beyond the rules of the storage contract
On March 15, 2018, we received Mr***' check for an additional six months of storage to cover the period March 7, 2018, to September 7, As you can see on his original contract he was to be billed six months at a time.We were notified by Mr [redacted] on April 13, 2018, that he had sold his boat and he was requesting a refund He was advised of the refund policy in Paragraph of the storage contract Attached is a copy of the "Price Change Notice effective January 1, 2018", which was mailed to all outside storage customers at the end of last year Once again storage customers were alerted to the fact that "Storage is Not Refundable" Had Mr [redacted] notified us of his intent to sell his unit he would have been able to change to a month to month basis at $50/month on his renewal date.It is our policy to always work with our customers' situations whenever possible, but we need to be made aware of their intentions so we can advise them of their alternatives prior to their actions We were not made aware of Mr***' intent to sell his unit, and "his decision" to do so and to no longer use his storage spot does not constitute a refund above and beyond the rules of the storage contract
We are reaching out to Mrs [redacted] right now? We will give her a detailed report and status of her accounts? Also she was calling the sales line and not the posted customer service line [redacted] ? Regardless we will help Mrs [redacted] see the work that was done and resolve the situation to her satisfaction? We do see that Mrs [redacted] made of required payments for our services and if necessary we will refund the payment for services provided over the last months? Looking at our bureau logs each bureau is reporting that they mailed results to Mrs [redacted] different months as request
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Good afternoon,? The credit repair shop is now saying in their statement that they refunded me all of my payments made to them which has not been done yetI did receive back two payments of 47.92, one in which I called them and had my mother pay and the other came from my debit cardThey listed two other payments of which has not yet been refundedWhen I spoke to [redacted] initially to sign up he stated that I could choose which payment plan I wanted to be on and I did [redacted] also failed to tell me in this initial conversation that I would be required to pay A Pro credit membership fee each other of plus on top of that each moth to update my score to their websiteNow had that been explained to me in the beginning I would have had no problem and would have made my decision accordinglyI did my part by paying my bi-weekly fee of except last week my payment was late due to a moving situationI would never try to get over on a company that would be trying to help me get in a great credit standing [redacted] spoke with my mother a couple days ago in reference to questions she had concerning my account and me being charged these extra fees outside of my bi-weekly paymentsDuring that conversation he nor the other young lady could explain or admit to the fact that this was not told to me prior to signing up for their servicesI gave her permission to speak with them because I was confused and frustrated why my account was being debited extra if I’m paying their company to do this workI should not be in the dark about another credit service they use debiting money out of my accountThat shows they are solely able to handle the credit repair themselves and that’s fine but it was not initially explainedNo company has the right to give a persons debit information without them knowingIn the conversation as well my mother got frustrated because no one could explain fully why this happened the way it did so [redacted] proceeded to hang upHe later texted my phone and stated all payments will be refunded to your account there is nothing left to discussI never missed several payments nor have I ever threatened anyone at the credit repair shopPlus I am in Long Island NY, and they are in Wisconsin that is not possibleI did however state I was contacting the Revdex.com so that is most likely why they are lying saying I threatened themThis could have been avoided if they would be upfront with their clients about fees for their servicesI have no problem with them requesting to reverse any work they may have done but I want all of the money back I put inNothing was deleted off my credit that I have seenI continue getting letters saying they want to settleSince then only two payments of were refundedI just want all of the payments refundedThank you.?
Whitney Thomas was refunded her service payments of $x = $143.76 She didn't pay us $210.00 We immediately refunded payments when she requested to cancel her account. There was payment that she had her mother pay and at the time we didn't know her name for the
refund. We had to double check our system to make sure she was the correct person.We would like to put on record that Whitney Thomas has made bodily threats to several employees and we had decided to refund her account without her requesting this. She had also missed multiple payments and we believe that she was attempting to take advantage of our services and good will.Here are the bounced payments. We have decided to not charge the regular processing fee of $per bounced deposit also. All her personal data was deleted and shredding. We have requested any work that we performed be reversed by credit agencies due to incomplete status of Ms Thomas.***Declined06-Apr-07:10:13*** ***VXXXX1906USD 47.9206-Apr-15:31:55USD 47.92***Declined03-Apr-09:10:12*** ***VXXXX1906USD 47.9203-Apr-15:30:22USD 47.92***Declined02-Apr-09:00:12*** ***VXXXX1906USD 47.9202-Apr-15:35:46 ***Settled Successfully19-Mar-08:50:11*** ***VXXXX1906USD 47.9219-Mar-15:32:49USD 47.92***Settled Successfully05-Mar-07:40:12*** ***VXXXX1906USD 47.9205-Mar-15:32:50USD 47.92***Settled Successfully10-Apr-10:50:13*** ***VXXXX5538USD 47.9210-Apr-15:32:14
We feel threatened by this individual and prefer that all contact cease. We've refunded her money and she's admitted that someone else made a payment for her and that's why there was a delay on the 3rd payment. We've shown the missed payments with records of transactions from the banking institution.We consider this matter closed
Ms*** *** Didn't follow through the process She stopped making her service payments and according to our records she only paid $(I've attached proof to show this.)We have text messages and emails where we called about her results and payments to us but she never responded
We had no choice but to cancel her account.She hasn't sent over any documents that she received from each credit reporting agency and our notes show results were mailed to her address on separate occasions by each credit reporting agency.Please note: even though Ms*** missed a payment in December we continued working on her file in good faith due to the holidays.We request proof from a 3rd party credit monitoring service showing that her scores didn't not improve and that items proven to be unvalidated were not removed If she provides that information and its shows that she didn't benefit from our hard work, I will gratefully refund the $payments she made for services The $is a portal activation fee.The $for credit monitoring is a different company than ours we have not control over their decisions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with this company at all. The person stated that I only paid one of the required payments which is not true. I made payments on December 12, and January 11, and March !, 2016. They stated that I received correspondents from the credit bureau which is also not true. I was told several things on several different occasions by *** that did not happen. I also called the numbers that I received. This is totally unprofessional and I would like my $back
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you and I've authorized a check to be sent out by tomorrow morning to Ms*** in the amount of $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
This company is dramatizing this issue to substantiate their case without admitting that they still failed to tell me as client what was required of me outside of the two bi-weekly payments for the five consecutive monthsThey have yet to tell me that I am receiving my Money back from a ProCredit membership that I was unaware was taken out of my accountHowever I was never being difficult at this point I just would like my other two payments (that they did indeed list) of which have not yet been refundedAfter that this matter can be closed.
We will call her on Tuesday morning to discuss what I see in her account
We are reaching out to Mrs*** right now? We will give her a detailed report and status of her accounts? Also she was calling the sales line and not the posted customer service line*** ? Regardless we will help Mrs*** see the work that was done and resolve the
situation to her satisfaction? We do see that Mrs*** made of required payments for our services and if necessary we will refund the payment for services provided over the last months? Looking at our bureau logs each bureau is reporting that they mailed results to Mrs*** different months as request
we will call him Monday to discuss it looks like he moved without notifying us we have a different address in our system for him.*** ***
*** ** *** ***
***? ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Good afternoon,? The credit repair shop is now saying in their statement that they refunded me all of my payments made to them which has not been done yetI did receive back two payments of 47.92, one in which I called them and had my mother pay and the other came from my debit cardThey listed two other payments of which has not yet been refundedWhen I spoke to *** initially to sign up he stated that I could choose which payment plan I wanted to be on and I did*** also failed to tell me in this initial conversation that I would be required to pay A Pro credit membership fee each other of plus on top of that each moth to update my score to their websiteNow had that been explained to me in the beginning I would have had no problem and would have made my decision accordinglyI did my part by paying my bi-weekly fee of except last week my payment was late due to a moving situationI would never try to get over on a company that would be trying to help me get in a great credit standing*** spoke with my mother a couple days ago in reference to questions she had concerning my account and me being charged these extra fees outside of my bi-weekly paymentsDuring that conversation he nor the other young lady could explain or admit to the fact that this was not told to me prior to signing up for their servicesI gave her permission to speak with them because I was confused and frustrated why my account was being debited extra if I’m paying their company to do this workI should not be in the dark about another credit service they use debiting money out of my accountThat shows they are solely able to handle the credit repair themselves and that’s fine but it was not initially explainedNo company has the right to give a persons debit information without them knowingIn the conversation as well my mother got frustrated because no one could explain fully why this happened the way it did so *** proceeded to hang upHe later texted my phone and stated all payments will be refunded to your account there is nothing left to discussI never missed several payments nor have I ever threatened anyone at the credit repair shopPlus I am in Long Island NY, and they are in Wisconsin that is not possibleI did however state I was contacting the Revdex.com so that is most likely why they are lying saying I threatened themThis could have been avoided if they would be upfront with their clients about fees for their servicesI have no problem with them requesting to reverse any work they may have done but I want all of the money back I put inNothing was deleted off my credit that I have seenI continue getting letters saying they want to settleSince then only two payments of were refundedI just want all of the payments refundedThank you.?
On March 15, 2018, we received Mr[redacted]' check for an additional six months of storage to cover the period March 7, 2018, to September 7, 2018.? As you can see on his original contract he was to be billed six months at a time.We were notified by Mr[redacted] on April 13, 2018, that he had sold
his boat and he was requesting a refund.? He was advised of the refund policy in Paragraph of the storage contract.? Attached is a copy of the "Price Change Notice effective January 1, 2018", which was mailed to all outside storage customers at the end of last year 2017.? Once again storage customers were alerted to the fact that "Storage is Not Refundable".? Had Mr[redacted] notified us of his intent to sell his unit he would have been able to change to a month to month basis at $50/month on his renewal date.It is our policy to always work with our customers' situations whenever possible, but we need to be made aware of their intentions so we can advise them of their alternatives prior to their actions.? We were not made aware of Mr[redacted]' intent to sell his unit, and "his decision" to do so and to no longer use his storage spot does not constitute a refund above and beyond the rules of the storage contract