St Louis Tan Company Inc

Initial Business Response /* (1000, 5, 2015/10/27) */
Contact Name and Title: *** District MGR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@thetanco.com
To whom it may concern-
Looking into further details, the account was canceled on 7/13/With a signed billing agreement
stating, if account had been canceled after the 1st of the month, the account would be billed for that monthThe payment did not go through for 7/15/paymentIn result this is why you may have received phone calls, letters, etcfrom Tan Co.As a courtesy to you, since you have not used the account, we will delete the balance.You will not receive any more letters, phone calls stating you have a balance
Thank you for your time-
*** ***
District Manager
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/28) */
The client agreed to the monthly billing on the 15th of each month for $until the account was cancelledWe do not have record of any such cancellationWe do provide a copy of the cancellation form as proof that the account has been
cancelledIf the client is able to provide us with that, we would be more than happy to refund the accountIn reference to the account being billed more than one time per month, those were for previous months that were not able to be collected due to decline in the paymentI have attached a copy of the billing agreement that was signed when the client purchased the membership

Initial Business Response /* (1000, 5, 2015/07/30) */
The client did sign a billing agreement stating that her card would be billed on the 15th of each month until she cancelled either in person or by certified letter. This is the policy so that the client has a copy of the cancellation to serve...

as proof of doing so. I will have the account cancelled as of today, July 30, 2015. This is to serve as proof of her account cancellation. There will be no further billing on the account.