St Louis University Hospital

Final Consumer Response / [redacted] (2000, 7, 2016/02/09) */ This dispute has been resolvedThank you for your help

Revdex.com CFC Number: [redacted] Responsible Party: [redacted] Case #: [redacted] AND [redacted] To Whom It May Concern: Thank you for bringing Mr***’s complaint to our attentionAttached is a copy of the response sent to Mr***, which serves as a response to his dispute filed with the Revdex.com’s OfficeSince this relates to medical services, we have not provided copies of the following enclosures included in Mr***’s response: CT Itemized Statement If you have any questions regarding the response to Mr***, please feel free to contact our office at [redacted] [redacted]

Thank you for making SSM Health Saint Louis University Hospital aware of this complaint We will follin accordance with our policies and processes pertaining to the management of billing complaints Thank you again

Mr [redacted] presented to the StLouis University Hospital Emergency Department on 7/18/for complaint of a splinter in his left hand The required authorization for medical treatment was obtainedThe splinter was removed, and Mr [redacted] was given a tetanus immunizationThe $charge was the Physician fee (after discounting $167), and the $charge is the hospital emergency department fee including the medication cost (after discounting $616) Mr [redacted] paid the $fee which is billed separately from the hospital billThe $hospital fee is outstandingHowever, as a courtesy, we will waive the $balance

Regarding: Revdex.comID # [redacted] Thank you for contacting us, we are responding to your complaint dated 4/14/from customer [redacted] *** When we receive a complaint from a customer, we work with the appropriate hospital management and the customer to resolve the concern with the goal when possible of customer satisfaction We searched our complaint and grievance system and we did not receive a concern from this customer prior to you contacting us We strive for the best experiences for our patients and family members in keeping with our mission to provide exceptional health care services SSM StLouis University Hospital would be happy to talk directly to the customer regarding his concerns The customer may contact [redacted] , Patient Services Representative at [redacted] for assistance

Thank you for making SSM Health Saint Louis University Hospital aware of this complaint. We will follin accordance with our policies and procedures pertaining to the management and resolution of billing complaints. Thank you again

On 01/04/17, two representatives from SSM Health Saint Louis University Hospital, the Regulatory Compliance Coordinator and the Managed Care Specialist, contacted Ms*** *** to further discuss the details of her complaint. The Managed Care Specialist informed Ms*** that a prompt pay discout has been requested and, as per her request, she will receive a refund in the amount of $33.99. Her account has also been recalled from bad debt and therefore taken out of collections. Ms*** will receive a letter confirming the above from the Department of Accounting and Finance. She was also provided with the direct contact number of the Managed Care Specialist in order to follas needed. We hope that this has resolved Ms***'s complaint to her satisfaction. Thank you

Regarding: Revdex.com ID # ***
Thank you for contacting us, we are responding to your complaint dated 6/16/from customer *** ***. When we receive a complaint from a customer, we work with the appropriate hospital management and the customer to resolve the concern with the
goal when possible of customer satisfaction. We searched our complaint and grievance system and we did not receive a concern from this customer prior to you contacting us. We strive for the best experiences for our patients and family members in keeping with our mission to provide exceptional health care services. SSM StLouis University Hospital would be happy to talk directly to the customer regarding his concerns. The customer may contact *** ***, Patient Services Representative at *** for assistance

We have verified that the patient did pay the $40.00. The payment has been located and will be transferred to his account. The account has been placed on hold (letters and calls) while waiting for the payment to be posted to the patient’s account. We apology for any inconvenience
incurred

Initial Business Response /* (1000, 11, 2015/12/03) */
***Document Attached***

Revdex.com   CFC Number:                                    [redacted] Responsible Party:   ...

                      [redacted] Case #:                                       ...⇄ [redacted] AND [redacted]                 To Whom It May Concern:                 Thank you for bringing Mr. [redacted]’s complaint to our attention. Attached is a copy of the response sent to Mr. [redacted], which serves as a response to his dispute filed with the Revdex.com’s Office. Since this relates to medical services, we have not provided copies of the following enclosures included in Mr. [redacted]’s response:    CT Itemized Statement   If you have any questions regarding the response to Mr. [redacted], please feel free to contact our office at [redacted].         [redacted]

Final Consumer Response /* (2000, 7, 2016/02/09) */
This dispute has been resolved. Thank you for your help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Regarding:  Revdex.comID #[redacted]
Thank you for contacting us, we are responding to your complaint dated 4/14/16 from customer [redacted].  When we receive a complaint from a customer, we work with the appropriate hospital management and the customer to...

resolve the concern with the goal when possible of customer satisfaction.  We searched our complaint and grievance system and we did not receive a concern from this customer prior to you contacting us.  We strive for the best experiences for our patients and family members in keeping with our mission to provide exceptional health care services.  SSM St. Louis University Hospital would be happy to talk directly to the customer regarding his concerns.  The customer may contact [redacted], Patient Services Representative at [redacted] for assistance.

I stayed in room [redacted] bed number 2.

Complaint: [redacted]
I am rejecting this response because:There is no resolution.  Someone needs to look at my account and see that I was told that I would be given a discount and take me of collections and erase this debt.  Please call me at [redacted]. Thank you[redacted]

Saint Louis University Hospital accounts have been updated to reflect Medicare as her secondary insurance for any service date after 7/1/16 (effective date of her Medicare coverage). The  account number referenced in her complaint has been rebilled to her primary carrier [redacted]...

[redacted].  Once [redacted] has made payment and/or denied the claim, then Medicare will be billed. We will continue to monitor this account to insure that it gets billed the Medicare after [redacted] processes the claim.

Thank you for making SSM Health Saint Louis University Hospital aware of this complaint.  We will follow-up in accordance with our policies and processes pertaining to the management of billing complaints.   Thank you again.

Mr. [redacted] presented to the St. Louis University Hospital Emergency Department on 7/18/2017 for complaint of a splinter in his left hand.  The required authorization for medical treatment was obtained. The splinter was removed, and Mr. [redacted] was given a tetanus immunization. The $233 charge...

was the Physician fee (after discounting $167), and the $924 charge is the hospital emergency department fee including the medication cost (after discounting $616).  Mr. [redacted] paid the $233 fee which is billed separately from the hospital bill. The $924 hospital fee is outstanding. However, as a courtesy, we will waive the $924 balance.