St. Luke's University Health Network

May 15, 2015*** ***, I am writing in response to our patient's, *** ***'s, concern regarding a procedure done on July 17th The total charges on the claim were $27,We received a $payment from the patient and $8,from *** ***The patient has
concerns regarding the balance bill she has received for $627.50,Upon review with our billing and follow up department I have agreed to waive the remaining out of pocket expense of $627.50,Please note that our policy was followed correctlyWe do offer patients a 15% savings if they pre-pay for their servicesWe complete an estimate of a patients out of pocket responsibility prior to the patient coming in for servicesWe stress to our patients that the amount quoted is only an estimateThis patient was quoted an estimate of $and when our office received the Explanation of Benefits from her insurance, her responsibility was $1,We discounted the amount down to $1,with represents a 15% savingsWe applied her payment of $towards this and balanced billed her for $627.50,Due to the patient's dissatisfaction of how our office may have handled this communication to her I have agreed to allowance this in full for our patientThis account now has a zero balanceI hope I was able to answer all the questions the patient had as well as provide resolutionOur patient can reach one of our representatives at ###-###-#### option #with any further questionsIf I can be of further assistance regarding this matter, please feel free to contact me at ###-###-####,
Amy P
Manager Business Office