St. Lukes Episcopal Hospital

[redacted] We would like to thank you for notifying us of your concerns related to your 07/29/visitWe apologize on behalf of our organization for any inconvenience or frustration you have experienced during the billing processCHI StLuke’s Health strives to provide Faithful, Loving Care to our patients throughout their experience, from providing the best clinical care possible through a patient friendly billing process The nature of the inquiry is due to the facility billing differently in comparison to the quote you were provided A review of your account has been completed and it was determined that the quote you were provided was only based off co-insurance and did not include a deductible In an effort to offer prompt resolution to this matter, CHI StLuke’s will honor the original quoted amount of $ Please be advised that all patient disputes are thoroughly reviewed and fully evaluated by the facility’s clinical audit teamIt is our hope that the facility’s efforts to address your concerns will prove to be satisfactory and that you will choose CHI StLuke’s Health for your future healthcare needs Please do not hesitate to contact our Customer Service team any questions or further concerns related to your CHI StLuke’s Health account Sincerely, D [redacted] SHARON A CHI StLuke's Health Patient Financial Services [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Concerns outlined below are related to your statement with the StLuke’s Medical Physician Group; per medical group business office review and investigation balance is due as insurance was billedIf further information is needed please contact MSI: 855-337-and GSB: for assistance with any questions related to your statement Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint I would like the charges removed from my credit report.And a new statement to be sent to *** *** *** *** *** *** *** *** ***And I would also like a letter in writing stating the charge will be removed from my credit reportCharges can be paid asap by me via debit card or check by phoneThanks
Regards,

It has been identified an incorrect email address was entered when an on line payment was made by a different
patient.
CHI StLuke’s contacted Ms*** Thursday, January 14th and Ms*** verified her credit card had never been charged.
Thank you
Sharon ***
Revenue Recovery Manager
Patient Financial Services
832-355-

We are unable to identify the patient with the information provided. Please provide patient name, date of birth, date of service and if available, patient account number
Thanks

*** *** *** *** strives to ensure that our patients are satisfied from the time that services are scheduled and performed as well as extending that satisfaction throughout our billing process Your refund dispute has been reviewed in accordance with our dispute review processBased
on the review findings, it has been identified the payment of $was applied for services on April 26th, *** *** *** *** processed this claim in full with no patient liability. A refund for $has been issued back to your credit card. Please allow 7-days to see this transaction. Please be assured that all patient concerns are thoroughly reviewed and fully evaluatedIt is our hope that the facility** efforts to address your concerns will prove to be satisfactory and you will continue to elect *** *** *** *** for your future healthcare needs

[redacted] StLuke's [redacted] reviewed [redacted] complaint involving a billing issue and found no unintentional mistakes
"> There appears to be a discrepancy with the customer's
address information however, the hospital's billing service provider does not
have a record of any returned mail or attempts by the customer to contact the
facility to provide updated information
Several
statements were mailed to the customer's address of record ([redacted]) The statement mail dates were [redacted]2013,
[redacted]2013, [redacted]2013, [redacted]2013, [redacted]2014, [redacted]2014,
[redacted]and [redacted]
The
facility has a record of a conversation with the customer on [redacted]and
at that time the customer acknowledged receiving a statement from the facility and
indicated that correspondence was forwarded to the facility in response to the
statement receivedThe facility attempted to contact the customer on several
occasions after the [redacted]conversation and the attempts were
unsuccessful however, records indicate messages were left on [redacted]2013,
[redacted]/2013, [redacted]2013, [redacted][redacted]2014,[redacted]2014, [redacted]2014[redacted]14, [redacted]2014, [redacted]2014, [redacted]2014,
[redacted]2014, [redacted]2014, [redacted]and [redacted]
The most recent record of
contact with the customer was on [redacted]
The customer contacted the facility's business office for assistance and
was advised that the account was no longer being handled by that particular
office and was directed to contact the main business office for information
Additional account review also revealed that
the customer completed paper work at the time of service and provided the
address of [redacted] [redacted]The facility has no record of any attempts by the customer
providing updated or corrected address information
[redacted] StLuke's [redacted] has
noted that the address information listed under customer Information on the corresponding
Revdex.com Complaint is different from what is currently on file with the facility
With the customer's permission, the facility will update billing records to
reflect the customer's current address information and mail out a copy of the
customer's billing statement
Any payments received from
the customer will be reported to the facility's collection group which would also
allow for the customer's payment information to be reported to the applicable
credit reporting agencies

Dear Revdex.com &  [redacted] H. [redacted],
   We are prepared to review and resolve this complaint., However, I am unable to locate an account for this patient, with the information provided.  Please forward additional identifying information. (DOB, Acct number and/or social...

security number)
Thank you

[redacted] St. Luke’s has reviewed the customer’s
response and the decision remains unchanged and the facility will consider this
as the final response to the customer’s inquiry. Once full payment is received
from the customer, the facility’s collection agency will notify the credit
reporting agency that the account is paid in full.
The facility
has updated the customer’s address information and the billing statement was
mailed on [redacted]2014 to the updated address.
The customer
may contact the facility’s Customer Service unit directly at [redacted], Monday – Friday 8 AM to 4:30 PM for payments and
billing inquiries.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Here is the information you require to get them to respond properly. My Date of Birth is: [redacted] and the account in question is: [redacted].
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
Due to the fact that non- of the paperwork was signed by me , due to the illness and also because of the fact that I wrote a letter stating this to your hospital I am not expecting this.Its your hospitals duty to not fill-out patience information for a patience. I should not be punished for your inability to provide me with a bill which in fact I did not receive.
Regards,

Concerns outlined below are related to your statement with the St. Luke’s Medical Physician Group; per medical group business office review and investigation balance is due as insurance was billed. If further information is needed please contact MSI:  855-337-8932 and GSB:...

888.811.2257 for assistance with any questions related to your statement.
 
Thank you.

[redacted]
 
We would like to thank you for notifying us of your concerns related to your 07/29/2015 visit. We apologize on behalf of our organization for any inconvenience or frustration you have experienced during the billing process. CHI St. Luke’s Health strives to provide...

Faithful, Loving Care to our patients throughout their experience, from providing the best clinical care possible through a patient friendly billing process. 
 
The nature of the inquiry is due to the facility billing differently in comparison to the quote you were provided.  A review of your account has been completed and it was determined that the quote you were provided was only based off co-insurance and did not include a deductible.  In an effort to offer prompt resolution to this matter, CHI St. Luke’s will honor the original quoted amount of $199.93.  
 
Please be advised that all patient disputes are thoroughly reviewed and fully evaluated by the facility’s clinical audit team. It is our hope that the facility’s efforts to address your concerns will prove to be satisfactory and that you will choose CHI St. Luke’s Health for your future healthcare needs.  Please do not hesitate to contact our Customer Service team any questions or further concerns related to your CHI St. Luke’s Health account.
 
Sincerely,
  
 
 
 
D[redacted] SHARON A
CHI St. Luke's Health
Patient Financial Services
[redacted]

[redacted] has reviewed your complaint involving a billing
inquiry.  
[redacted] has determined
there was a problem with the payment plan process therefore allowing the
account to prematurely outsource to collections. The account has been recalled
from the collection agency...

and the payment plan has been established as
originally requested by you.
We have identified training opportunities with our
current process. It is my hopes that our efforts to address your concerns will
prove to be satisfactory.
Should you have any additional questions or concerns,
please do not hesitate to reach out to our Customer Service Team at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
CHI St...

Lukes has not done anything yet. They sent me a letter stating they would investigate my concerns and "reviews can take several weeks". This matter is not resolved.I anticipate their response....several weeks from now.Sincerely[redacted]

[redacted]
 
We would like to thank you for notifying us of your concerns related to your 07/29/2015 visit. We apologize on behalf of our organization for any inconvenience or frustration you have experienced during the billing process. CHI St. Luke’s Health strives to provide Faithful, Loving Care to our patients throughout their experience, from providing the best clinical care possible through a patient friendly billing process. 
 
The nature of the inquiry is due to the facility billing differently in comparison to the quote you were provided.  A review of your account has been completed and it was determined that the quote you were provided was only based off co-insurance and did not include a deductible.  In an effort to offer prompt resolution to this matter, CHI St. Luke’s will honor the original quoted amount of $199.93.  
 
Please be advised that all patient disputes are thoroughly reviewed and fully evaluated by the facility’s clinical audit team. It is our hope that the facility’s efforts to address your concerns will prove to be satisfactory and that you will choose CHI St. Luke’s Health for your future healthcare needs.  Please do not hesitate to contact our Customer Service team any questions or further concerns related to your CHI St. Luke’s Health account.
 
Sincerely,
  
 
 
 
D[redacted] SHARON A
CHI St. Luke's Health
Patient Financial Services
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.