St. Luke's University Health Network Reviews (20)
St. Luke's University Health Network Rating
Description: Hospitals
Address: 801 Ostrum Street, Bethlehem, Pennsylvania, United States, 18015
Phone: |
Show more...
|
Add contact information for St. Luke's University Health Network
Add new contacts
3/13/20 my daughter allie visited St Lukes Anderson campus because she had severe pain on her lower right quadrant. They told her maybe she pulled a muscle. US of the GB showed nothing. She couldn't stand the pain anymore and Fri night at 10:30 we went to St. Lukes Beth. They did a CT of the Abd and another US of the GB. They gave her morphine which did not help and told her to call a surgeon on Mon. Finally today Sunday she gets a call and they told her she has a UTI but needs to go to St Lukes North to get an RX. After all that they couldn't call that medicine in for her? We were very displeased with the care provided. Thanks to Obamacare screwing up shes not even sure this visit was covered after paying 800 for her medical insurance. You guys need to do better. I also wanted to make a suggestion. With the threat of novel c-19 you should designate one of your hospitals strictly for the treatment of these individuals. while we were in the ER someone came in with the symptoms and after examination the doc decided he was going to put on a hazmat suit. Too late! Sue Bennicas allie Bennicas's mother
Billing nightmares. Insurance company says St Luke's is using wrong coding. St Luke's blames insurance company. On the phone several times with St Luke's and Insurance company. Insurance company says coverage is 100% for Preventive / Wellness Care but St Luke's codes everything as diagnostics. Do I need a Lawyer?
I HAVE HAD SO MUCH TROUBLE WITH THE BILLING - Everytime my husband or I go to the ER, Urgent Care or Doctor we are asked upfront for the co-pay. Then months later I get a bill for the co-pay. I call and let them know that I always pay they do not see you until we pay and they say prove it. We do not always get a receipt but from now on I will either go to different doctors or request a receipt and keep in order to prove to you that you are double invoicing us. You need to fix this system because somewhere money is going to the wrong accounts - Kathy Williamson
July 27, 2015I am writing in response to our patient’s, [redacted], concern regarding her bill in the amount $856.63, Our patient has expressed dissatisfaction with our payment plan policy. Our payment plan policy, which is notated on our website, reads as follows:Account balances...
under $2,000,00 must be paid within 12 months. § 2,000.00 - $4,999.99 must be paid within 24 months, Balances of $5,000 and above must be paid within 36 months. Payment plans cannot exceed 36 months. No interest is charged on outstanding balances. Credit card payments are accepted. According to our policy, our representative did act accordingly by quoting her a $72.00 a month payment plan. The patient did state she was unable to afford that and our representative, again acting within protocol, offered her information regarding our financial assistance program. The patient declined this assistance. The patient has since paid $50.00 which brought this balance down to $806.63. While we would prefer this patient pay this balance within 12 months, I will allow this balance to be paid within 16 months to allow this patient to be set up on monthly payment plan. Please note this is an exception to our policy and future account balances will be subject to our routine billing procedures. I have also asked our pre-collect department not to call the patient unless a missed monthly payment of $50.00 occurs.I hope I was able to answer all the questions the patient had as well as provide resolution, Our patient can reach one of our representatives at ###-###-#### option #2 with any further questions. If I can be of further assistance regarding this matter, please feel free to contact me at ###-###-####.Sincerely,Amy PManager Business office
11/17/2016In response to your letter dated November 11, 2016, the patients concerns are being addressed as follows:A phone conversation was had with our patient on November 8th 2016 where the patient stated he already filed a Revdex.com complaint but was requesting a formal sitdown with our network CEO. I...
told him would gather his bills and review all account history notes so we can review all his concerns. He was thankful however was insistent on a sit down with our CEO and asked that contact him when the Revdex.com complaint is received.Our CEO will be unable to accommodate this request however our Vice President of the Revenue Cycle has agreed for him and to meet with [redacted] to review his billing concerns.I have left [redacted] a message for him to call me back to schedule this appointment,Please let us know if you have any further questions. Our office can be reached at ###-###-####option#**Thank you,Amy P.Manager, Business Office
1/4/2017In response to your letter dated December 30, 2016, the patients concerns are being addressed as follows:it appears the patient is rather anxious to review and pay his bills. We certainly recognize his concerns and want to do our best to meet his needs. We feel at this time an easier solution for our patent would be to meet with our financial counselors at our Bethlehem campus hospital in the main lobby. They would be available to meet with [redacted] and review his outstanding accounts here and walkthru his explanation of benefits and balances owed. He can come in whenever it is convenient for him. They are staffed Monday thru Friday from 8:00-4:00.Our office is going through a transition and implementing a Single Billing Office in conjunction with our physician group. During our transition we may be setting up community focus groups. This will allow our organization to reach out to our community members for their feedback on what changes they may be interested in seeing. This would be a great opportunity for our patient to voice his concerns as we are eager to hear his concerns and recommendations. I will be sure to forward his name to our marketing department when they set up these groups.Please let us know if you have any further questions, Our office can be reached at ###-###-#### option#*.Thank you,Amy P.Manager, Business Office
December 16, 2016[redacted], I am writing in response to our patient's concern regarding what she perceives as "double billing". [redacted] was scheduled on 9/28/2015 for a Nuclear Medicine Stress Test. Upon this visit the patient had a headache and was unable to finish the study therefore returned...
the following day to complete the study.I reviewed all charges on both accounts with our director of Imaging Services & Quality Management. She confirmed for me our billing was correct. We charged the initial visit a single stress study and a single resting study as the visit was incomplete. Had the patient have been able to stay for the complete test we would have billed for a complete study with different CPT codes. When the patient returned on the 29th we billed for the remainder of the test as well as the treadmill part of the stress test. Nothing was deemed as double billed as the patient did come in both days and we billed for the services rendered on each day.If I can be of further assistance regarding this matter, please feel free to contact me at ###-###-####.Sincerely,Amy PCustomer Service Manager
November 25, 2015[redacted], I am writing in response to our patients, [redacted]'s, concern regarding her bill she received from [redacted] in the amount of $332.00. Our patient has expressed dissatisfaction with the billing done by our ancillary provider and claims to have...
had no advance communications regarding this service.Please note upon further review with that facility manager, it has been confirmed that the registrar quoted our patient for the hospital charge correctly. These sites all have proper signage to inform our radiology patients that they may receive a separate bill for the reading of any radiology reports. The facility manager did take this a step further to inquire with [redacted], that the billing was indeed correct. We received confirmation that their billing was correct. They also stated that they have provided similar services to this patient in the past which this patient had acknowledged and provided payment for. The process is the same today. [redacted] Supervisor has placed a call to our patient to explain this in detail and provide payment options for our patient.I hope I was able to answer all the questions the patient had as well as provide resolution. Our patient can reach one of our representatives at ###-###-#### option #2 with any further questions. If I can be of further assistance regarding this matter, please feel free to contact. me at ###-###-####.Sincerely,Amy P Manager Business Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:01-09-2017Dear [redacted],This missive is in response to St. Luke's recent letter dated 01-04-2017.In a letter to Revdex.com from Amy P[redacted] dated 11-17-2016, Ms. P[redacted] made certain representations and promises on behalf of St. Luke's to resolve my billing issues. Ms. P[redacted] did indeed contact me to broker a face-to-face meeting with St Luke's Vice President of Revenue Cycle. In 'Good-Faith,' I agreed to St Luke's terms and ended the conversation with a warm tone; conditioned on presenting to one-another other various meeting dates suitable to the schedules of those concerned. Our phone conversation promoted such goodwill and understanding that I promptly and confidently closed my complaint with the Revdex.com.Trying to reconnect with Ms. P[redacted] after that proved fruitless. I called and politely recorded numerous voicemail messages to no end.Ms. P[redacted] has presented herself in this matter, verbally and in writing, as representing the interests of CEO Anderson, and the VP of Revenue Cycle. Further, as the Manager of St Luke's Business Office, Ms. P[redacted], in ‘Bad-Faith,’ whether acting on her own or in the service of others, 'Failed to Perform' regarding previous representations and promises to resolve this matter, not only with myself but also the good offices of the Revdex.com. After re-opening my complaint with the Revdex.com, the aforementioned St. Luke's representative(s), reaffirmed all suspicions of 'Bad-Faith,' by pulling what we commonly refer to in the business world as the 'Double-Deal.' I reject St Luke's most current offer and naturally expect them to honor in 'Good-Faith,' those promises and representations made to me via the Revdex.com, as-well-as the friendly phone conversation between myself and Ms. P[redacted]. Sincerely,
Regards,
[redacted]
July 27, 2015
I am writing in response to our patient’s, [redacted], concern regarding her bill in the amount $856.63, Our patient has expressed dissatisfaction with our payment plan policy. Our payment plan policy, which is notated on our website, reads as...
follows:Account balances under $2,000,00 must be paid within 12 months. § 2,000.00 - $4,999.99 must be paid within 24 months, Balances of $5,000 and above must be paid within 36 months. Payment plans cannot exceed 36 months. No interest is charged on outstanding balances. Credit card payments are accepted.
According to our policy, our representative did act accordingly by quoting her a $72.00 a month payment plan. The patient did state she was unable to afford that and our representative, again acting within protocol, offered her information regarding our financial assistance program. The patient declined this assistance. The patient has since paid $50.00 which brought this balance down to $806.63. While we would prefer this patient pay this balance within 12 months, I will allow this balance to be paid within 16 months to allow this patient to be set up on monthly payment plan. Please note this is an exception to our policy and future account balances will be subject to our routine billing procedures. I have also asked our pre-collect department not to call the patient unless a missed monthly payment of $50.00 occurs.
I hope I was able to answer all the questions the patient had as well as provide resolution, Our patient can reach one of our representatives at ###-###-#### option #2 with any further questions. If I can be of further assistance regarding this matter, please feel free to contact me at ###-###-####.
Sincerely,
Amy P
Manager Business office
March 14, 2014Our office received a Revdex.com complaint filed by a [redacted] on 3/4/2014. The patient is requesting a claim in the amount $1,695.00 from date of service 8/4/2013 be submitted and paid by his insurance carrier.Please note the following details:This claim was...
submitted to the insurance which the patient presented to us via a phone call on 9/S/2013The patient's insurance, [redacted], acknowledged our claim submission immediately on 9/4/2013. They had sent correspondence directly to the patient copied our office to inform us they are requesting information from the patient and our claim would not processed until the patient adhered to their request. Please see attached document.Our office followed up with the insurance and discovered that as of 10/1/2013 the patient had not complied to the request of the insurance carrier so our office mailed a letter to the patient requesting he remedy this with his insurance carrier. Please see attached document. Our office had no response and sent a final request via mail to this patient on 10/15/2013. Please see attached document.Our billing office began calling the patients home telephone number for resolution in December of 2013. No response via phone from the patient however the patients mother had responded via phone on 2 occasions stating her son would be in touch with the insurance.On 3/3/2014 an employee from the insurance carrier called our office and said they are ready for our claim as the patient has responded to them and we were asked to resubmit our claim.Our claim was resubmitted to his insurance on 3/7/2014.Our office will await the insurance to process this claim. If for some reason the insurance carrier does not pay the bill we would be happy to offer the patient an 80% discount on total charges.Thank you,
April 10, 2015[redacted], I am writing in response to our patient’s, [redacted], concern regarding an Urgent Care visit on January 11th 2013. The total charges on the claim were $332.50. We received a $50.00 payment from the patient and $50.00 from [redacted]. The patient has concerns...
regarding the balance bill she has received for $115.50.Upon review with our billing department I have concluded that during this period of time our hospital did not have urgent care contracts and was doing “split billing”. I feel that because of this, the patient was assessed a liability greater than if we had urgent care contracts in place and did not do split billing.
In order to rectify this for our patient her account has been allowanced in full. The patient now has a zero balance. I have contacted Financial Recoveries and requested they delete any negative credit reporting that may have occurred because of this, I also requested Financial Recoveries send this patient a letter explaining this process to her.
I hope I was able to answer all the questions the patient had as well as provide resolution. Our patient can reach one of our representatives at ###-###-#### option #2 with any further questions. If I can be of further assistance regarding this matter, please feel free to contact me at ###-###-####.
Sincerely,Amy P, Manager Business Office
May 15, 2015[redacted], I am writing in response to our patient's, [redacted]'s, concern regarding a procedure done on July 17th 2014. The total charges on the claim were $27,726.61. We received a $899.88 payment from the patient and $8,996.04 from [redacted]. The patient has...
concerns regarding the balance bill she has received for $627.50,Upon review with our billing and follow up department I have agreed to waive the remaining out of pocket expense of $627.50,Please note that our policy was followed correctly. We do offer patients a 15% savings if they pre-pay for their services. We complete an estimate of a patients out of pocket responsibility prior to the patient coming in for services. We stress to our patients that the amount quoted is only an estimate. This patient was quoted an estimate of $899.88 and when our office received the Explanation of Benefits from her insurance, her responsibility was $1,796.92. We discounted the amount down to $1,527.38 with represents a 15% savings. We applied her payment of $899.88 towards this and balanced billed her for $627.50,Due to the patient's dissatisfaction of how our office may have handled this communication to her I have agreed to allowance this in full for our patient. This account now has a zero balance.
I hope I was able to answer all the questions the patient had as well as provide resolution. Our patient can reach one of our representatives at ###-###-#### option #2 with any further questions. If I can be of further assistance regarding this matter, please feel free to contact me at ###-###-####,
Amy P
Manager Business Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Dear Revdex.com,
I'm rejecting the response because St Luke's refuses to process the claim in the proper channels with my insurance company. [redacted] paid all the other bills why not this one because of clerical problems. Someone needs to be held accountable. I'm still getting a bill. WHY
[redacted]
Review: St Lukes Hostipal has fail to properly file a claim with my health insurance company. They have been called by myself and my insurance company many times. They have sent this bill to collection,now. I want someone to do their job and resubmit this bill to my insurance company for payment.Desired Settlement: To have the bill paid
Business
Response:
March 14, 2014Our office received a Revdex.com complaint filed by a [redacted] on 3/4/2014. The patient is requesting a claim in the amount $1,695.00 from date of service 8/4/2013 be submitted and paid by his insurance carrier.Please note the following details:This claim was submitted to the insurance which the patient presented to us via a phone call on 9/S/2013The patient's insurance, [redacted], acknowledged our claim submission immediately on 9/4/2013. They had sent correspondence directly to the patient copied our office to inform us they are requesting information from the patient and our claim would not processed until the patient adhered to their request. Please see attached document.Our office followed up with the insurance and discovered that as of 10/1/2013 the patient had not complied to the request of the insurance carrier so our office mailed a letter to the patient requesting he remedy this with his insurance carrier. Please see attached document. Our office had no response and sent a final request via mail to this patient on 10/15/2013. Please see attached document.Our billing office began calling the patients home telephone number for resolution in December of 2013. No response via phone from the patient however the patients mother had responded via phone on 2 occasions stating her son would be in touch with the insurance.On 3/3/2014 an employee from the insurance carrier called our office and said they are ready for our claim as the patient has responded to them and we were asked to resubmit our claim.Our claim was resubmitted to his insurance on 3/7/2014.Our office will await the insurance to process this claim. If for some reason the insurance carrier does not pay the bill we would be happy to offer the patient an 80% discount on total charges.Thank you,
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
Regards,
Dear Revdex.com,
I'm rejecting the response because St Luke's refuses to process the claim in the proper channels with my insurance company. [redacted] paid all the other bills why not this one because of clerical problems. Someone needs to be held accountable. I'm still getting a bill. WHY
Review: I am being personally pursued for the costs of treatment at a St Luke's Health Network hospital under a workman's compensation claim that has remained unpaid by my former employer for over four years.
In March of 2010 I was employed by [redacted]. of [redacted], PA, a distributor and subsidiary of [redacted], in a sales role covering a large territory including many clients in [redacted] and [redacted] Counties. Due to the distances involved, this role required me to drive between clients and I was a member of the International Brotherhood of [redacted]. On March 4th at about 3.30pm I was injured in a car accident due to the fault of another driver. At the direction of my supervisor, the next day I went to St Luke's Hospital in [redacted], PA where I was examined, x-rayed, and then discharged. The cost of this treatment was $334.20.
The accident occurred during working hours, while I was in [redacted], PA, driving between clients. Since I was working, the costs of my treatment were supposed to be covered under workman's compensation, and the bills were supposed to be covered by my employer. St Luke's understood this was a workman's compensation claim and listed my insurance company as "[redacted]" on my bill. The cost of treatment was well within [redacted]'s policy.
In mid-April of 2010 I left [redacted]. I later received a bill in the mail from St Luke's, so I then forwarded it to [redacted]'s HR Department, which pledged to pay it. I'm told that St Luke's then pursued [redacted] for payment, but was unable to collect for some unknown reason. Of course the accident occurred while I was a current employee of [redacted], but instead of continuing to pursue [redacted] further, St Luke's apparently decided to write off the debt. However I believed the issue was resolved since I never received any other notice or bill from St Luke’s, and St Luke’s obviously had my contact information.
I only found out there was a collection issue over 3 1/2 years later when the issue appeared on my credit report. It appears that in late 2013 the hospital sold its old debts to a collection agency, [redacted], and the collection agency put a notice on my credit report. I only discovered this notice at the start of this year.
I have made several attempts to resolve this issue on my own. I have talked with St Luke's billing department and they claim they are powerless to do anything since they have sold the debt to the collections agency.
The collections agency views me as the easiest target to recoup their investment and won't stop pursuing me. Since I no longer work for [redacted]. I have no ability to manage the situation from that direction.
I do not understand why I should be liable for this bill, let alone why it took so many years to bring it to my attention. It seems to me that [redacted] avoided its responsibility; additionally, St Luke's had decided to write off the debt but then reactivated it and sold it onwards. This is an issue for these two parties to resolve.Desired Settlement: I hold St Luke's University Health Network primarily responsible for my current situation and distress since they could have utilized the same tools to pursue [redacted] Co as they've used to pursue me. It appears to me this billing issue is a dispute between St Luke's and [redacted] and I bear no responsibility for this debt. Subsequently, I want:
1. The collections agency to immediately stop pursuing me for payment.
2. The notice immediately removed from my credit report.
Decisions for how to achieve these results lie between St Luke's Health Network, [redacted] Co., and [redacted], and are none of my concern.
Business
Response:
Dear Reader;In regard to the patient complaint regarding this account, I have attached the notes from our system indicating the work we did on this account. As you will see, we attempted numerous times to contact the patient. The number we had was the mother’s phone who declined to provide us the information to contact the patient directly. Numerous statements were sent to the patient prior to and after the account was placed in bad debt without any response.While the patient indicated this was a Worker’s Compensation claim, she never provided us with the information needed re her employer WC carrier, nor a claim number indicating that she had filed a WC claim. We never received acknowledgement from her employer that this was accepted as a WC claim. In these instances, the patient has the obligation to work with the employer and the WC carrier to ensure a claim is filed and provide the hospital with that information. The hospital is limited in providing medical information to a third party until liability has been accepted.St. Luke’s does not “sell” accounts to collection agencies. We place our accounts with an agency for follow up in an attempt to collect debts. The agency then will pursue the debt. I have contacted our agency and they have supplied a synopsis of the activity and contact on this account. Once she pays the account, the credit bureau will be notified that the debt has been satisfied.If there are any other questions or concerns, do not hesitate to contact me at ###-###-####-.
Review: I had a leg operation in January 2013. Received bills and called billing dept. to pay all bills after submitting to insurance company. Went over all bills with billing dept. employee and agreed to pay lump sum ($ 5,000. +) in June 2013. After submitting bills to insurance company the total agreed was paid in June 2013. Received notice from collection agency for unpaid bills. Called billing dept. and they stated bills needed to be paid with collection agency. Called collection agency and they stated payment was expected. Went over all bills and asked if that was it and collection agency stated "Yes". Lump sum ($1,386.83) paid to collection agency as agreed in June/July 2013. Now received notice (8/23/2013) from collection agency that some $1,200 payment is needed for outstanding bills. Called collection agency and they can not explain except unpaid bills from ST LUKES. They also can not provide information on what the previous paid amount applies against and referred me back to ST LUKES. Called ST LUKES Physician Group billing dept. and they have different owed amount and can not provide valid explanation. They then referred me to ST LUKES University Health Network who can not explain why I am receiving bills eight months after agreed payment of said bills in June 2013. They said the bills are dated from Feb 2013. Why am I being billed after seven months from provided service after going over all bills with ST LUKES and the collection agency and paying all bills five months after service. Did somebody hide or hold bills and bring them out now? Why can no explanation be provided of such billing practices? How do these three entities not communicate with each other and explain what bills my agreed payments went against? Are they getting double payments? I requested to pay everything after going over all bills five months after date of service with the billing depts. so this did not happen and it did anyway!. Why can they threaten your credit if they can not explain what bills you have paid for? How can a company mysteriously bring up bills seven months later that were not included in the agreed payment when the date of bills show it should have? Why do I have to go to my insurance company and try to get additional money to pay for these mysterious lost bills? What is my aggravation and time worth?Desired Settlement: I think these are unfair billing practices and would like a complete accounting from all three groups. What they are doing is wrong and they act like I should just pay even though they are totally at fault! I will not pay until so and do not believe my credit should suffer for this type of failed system.
Business
Response:
September 25, 2013
Dear [redacted],
We have reviewed the accounts for ID # [redacted] and this is what transpired.
ID [redacted] is correct in that when contact was made, we offered a discount for the balance on the surgical case. We missed that there were two other bills that this person was also receiving which was an error on our part.
We have reached out to this person to see if we can close the other two open accounts. Our billing cycle is that once we receive payment from the insurance company (payment from insurance is correct) and there is a patient liability, we turn the balance over to the patient and start the statement cycle. We do our best to make sure this process is timely.
In the letter, this person is also addressing that he/she contacted a collection agency. We were able to see that an old account from 2009 and 2012 was turned over to collections and were recently paid.
I also got in touch with St. Luke's Physician Groups billing department. They did speak to this person at the end of August, reviewed outstanding balances and then referred this person to the hospital's billing department since there were questions for us as well.
I hope this explains what occurred and we are waiting to hear back from this person to close the two remaining bills. If there are any further questions, please feel free to contact me at ###-###-####.
Sincerely,
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because: My insurance agent is going through the said remaining amount owed to the hospital and I do not know if that has been rectified as the collection agency gave me a bill of $1,200.00 that has not been addressed. Their answer about the paid bills with the collection agency totaling $1,386.83 (paid 8/2/13 for St Lukes Quakertown Campus & St Lukes University) was for the total leg surgery in question. The one they referenced for 2009 totaling $134.00, was one I was not aware of and was for [redacted] Emergency, not part of St Lukes. That bill was paid with the St Lukes bills. Why would I go out of my way to pay all these bills over 50 days ago to have the collection agency say I owe $1,200. more and threaten my credit? So is the remaining two bills owed part of the $1,200. the collection states I owe? Is my credit affected by this unfair billing procedure?
Regards,
Review: Policy for collections is unfair for consumer. I am paying bill on payment plan, in which I am unemployeed but doing everything I can to pay on bill. I did miss a payment, called less than four weeks ago and made a payment. I recieved a phone call from collection agency that would not give me his name, and proceeded to tell me that I never paid on my bill. Why is it I made a payment less than a month ago and talked to a St. lukes rep when I made a payment, they never even brought up collections. I think putting a bill into collections without prior notice is not fair to customer. Now I have until April 1st to pay the balance in full!! St Lukes collection policy is very unethical!
thank youDesired Settlement: I would like for a change in policy and my account pulled from collections and return to payment plan of 57.00 a mont
Business
Response:
{Please see attachment.}
Review: From my understanding of credit reports nothing that has to do with medical should be on a credit report. When I went to the emergency room in May 2012, I told the health workers I was waiting on my insurance from welfare. When I received my insurance I called but they told me that my insurance wouldn't pay and didn't ask me for any info.Desired Settlement: I just want it taken off my credit report
Business
Response:
October 23, 2013,
To Whom It May Concern,
We received the attached letter from your office regarding ID [redacted]. We have four accounts with this patient in out system. There are two visit dates from May 2012 which were both paid by the patients insurance and have zero balances. There are two visit dates from November 2011 that are at the collection agency. We are in the process of removing both of those accounts from the collection agency and writing those accounts off-
If you have any questions please don’t hesitate to contact me.
Respectfully,