From: Melissa S*** Date: Fri, Oct 16, at 3:PMSubject: Complaint:
***-*** ***To: "***@myRevdex.com.org"
*** ***,
In response to the previous resident’s rejection response:
Our lease includes a military clause for active duty members of the U.SArmed Forces or reservists on active duty. This clause releases him/her from their lease with written notice and their military orders. All other explanations for vacating during a lease agreement require a day written notice to vacate and a termination fee of one month’s rent.
Per the request of the previous resident, a name and number of upper management in Baltimore was provided to him.
When a lease is terminated before the expiration date, a term fee is to be paid and resident(s)will only be responsible for the rent up until someone moves in. The previous resident’s apartment has a lease pending for move in on 10/17/15. If the future resident moves in on said date, the rent will no longer be charged
Please let me know if you need anything further
Sincerely,
Melissa S***
Community Manager
StMary’s Landing Apartments
*** ***
www.StMarysLandingApartments.com
Confidentiality Notice: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be confidential and/or legally privilegedIf you have received this email in error, please notify the sender and delete the messageAny disclosure, copying, distribution, or use of this communication by someone other than the intended recipient is prohibited--
*** ***,Dispute Resolution Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:9/10/15: Email from Andrea White: "I have written up your letter {in response to my formal, written order of re-assignment/tour of duty} as well. Please let me know if you would like me to send it over to you thru email or if you would like to come to pick it up". (My reply requested to have it sent regular USPS mail - NEVER received).9/10/15: My first request for full contact information of a management point of contact (request ignored by Andrea White).
9/15/15: Email from Andrea White: "The only thing to get you out of your lease without having to pay a termination fee would be military orders." (provided as already noted).9/15/15: My second request for "name, mailing address, telephone number, and email address" of a management point of contact (request ignored again by Andrea White).9/27/15: My third/final request to receive full contact information of a management point of contact, to be provided by 9/28/15 @0900 EST.9/28/15: Email from Andrea white at 1105 EST: Only provided, "Rachael @ 561-674-9383", with the message, "She is traveling today but you may call her tomorrow. Also, I wanted to let you know that your apartment has been leased and is scheduled for a move in on October 10th 2015. As long as all goes well with this applicant, you will only be responsible for rent October 1 - October 10 . . ."10/1/15: (am) Received a phone call from Mellisa, confirming that the apartment was leased for a new tenant move in date of 10/10/15, and my only responsibility was rent from 10/1/15 - 10/10/15.=> I still have all emails, plus copies of service requests if needed.
Regards,
Michael Chrepta
In response to the recent rejection, we are unable to accept any terms other than the 60 day written notice and the termination fee as stated in the lease. Attached is the job transfer letter that was received in our office. This transfer is not active Military Orders therefore the Military Clause does not apply.
Per the move-in inspection form that is attached with this response, there is nothing referring to the cleaning needed under the stove as seen in the picture attached. This was not included in your initial complaint and will not be addressed any further.
I have also attached all the email traffic referring to the lease termination. In lieu of the unprofessional email received by our leasing agent, she responded correctly with our terms of lease termination. We do acknowledge that you requested contact information for our management company. Per our office protocol, we are required to attempt to resolve all complaints prior to contacting upper management. Our leasing agent was attempting to resolve the complaint and on September 15th at 3:17 pm she received an email stating that legal council was being acquired and the conversations were over. At this point, management instructed that no further conversations be had and they would address the complaints when lawyers were contacted. A phone call was made on October 1st because the move out date given was for September 30th. At that time there was a pending application on the apartment that since fell through. There is currently another application pending.
From: Melissa S*** Date: Fri, Oct 16, at 3:PMSubject: Complaint:
***-*** ***To: "***@myRevdex.com.org"
*** ***,
In response to the previous resident’s rejection response:
Our lease includes a military clause for active duty members of the U.SArmed Forces or reservists on active duty. This clause releases him/her from their lease with written notice and their military orders. All other explanations for vacating during a lease agreement require a day written notice to vacate and a termination fee of one month’s rent.
Per the request of the previous resident, a name and number of upper management in Baltimore was provided to him.
When a lease is terminated before the expiration date, a term fee is to be paid and resident(s)will only be responsible for the rent up until someone moves in. The previous resident’s apartment has a lease pending for move in on 10/17/15. If the future resident moves in on said date, the rent will no longer be charged
Please let me know if you need anything further
Sincerely,
Melissa S***
Community Manager
StMary’s Landing Apartments
*** ***
www.StMarysLandingApartments.com
Confidentiality Notice: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be confidential and/or legally privilegedIf you have received this email in error, please notify the sender and delete the messageAny disclosure, copying, distribution, or use of this communication by someone other than the intended recipient is prohibited--
*** ***,Dispute Resolution Analyst
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:9/10/15: Email from Andrea White: "I have written up your letter {in response to my formal, written order of re-assignment/tour of duty} as well. Please let me know if you would like me to send it over to you thru email or if you would like to come to pick it up". (My reply requested to have it sent regular USPS mail - NEVER received).9/10/15: My first request for full contact information of a management point of contact (request ignored by Andrea White).
9/15/15: Email from Andrea White: "The only thing to get you out of your lease without having to pay a termination fee would be military orders." (provided as already noted).9/15/15: My second request for "name, mailing address, telephone number, and email address" of a management point of contact (request ignored again by Andrea White).9/27/15: My third/final request to receive full contact information of a management point of contact, to be provided by 9/28/15 @0900 EST.9/28/15: Email from Andrea white at 1105 EST: Only provided, "Rachael @ 561-674-9383", with the message, "She is traveling today but you may call her tomorrow. Also, I wanted to let you know that your apartment has been leased and is scheduled for a move in on October 10th 2015. As long as all goes well with this applicant, you will only be responsible for rent October 1 - October 10 . . ."10/1/15: (am) Received a phone call from Mellisa, confirming that the apartment was leased for a new tenant move in date of 10/10/15, and my only responsibility was rent from 10/1/15 - 10/10/15.=> I still have all emails, plus copies of service requests if needed.
Regards,
Michael Chrepta
In response to the recent rejection, we are unable to accept any terms other than the 60 day written notice and the termination fee as stated in the lease. Attached is the job transfer letter that was received in our office. This transfer is not active Military Orders therefore the Military Clause does not apply.
Per the move-in inspection form that is attached with this response, there is nothing referring to the cleaning needed under the stove as seen in the picture attached. This was not included in your initial complaint and will not be addressed any further.
I have also attached all the email traffic referring to the lease termination. In lieu of the unprofessional email received by our leasing agent, she responded correctly with our terms of lease termination. We do acknowledge that you requested contact information for our management company. Per our office protocol, we are required to attempt to resolve all complaints prior to contacting upper management. Our leasing agent was attempting to resolve the complaint and on September 15th at 3:17 pm she received an email stating that legal council was being acquired and the conversations were over. At this point, management instructed that no further conversations be had and they would address the complaints when lawyers were contacted. A phone call was made on October 1st because the move out date given was for September 30th. At that time there was a pending application on the apartment that since fell through. There is currently another application pending.