St. Paul Brazilian Jiu Jitsu Academy LLC

I am rejecting this response because:I stand by my initial claim. His resolution is to attend a school I would not feel comfortable going to.

St. Paul Brazilian Jiu Jitsu Academy [redacted] St. Paul, MN 55107 Wednesday, May 31, 2017   Revdex.com of Minnesota and North Dakota 220 S. River Ridge Cir. Burnsville, MN 55337     To whom it may concern: We are responding in regards to complaint #[redacted] in which a...

client is claiming that we used misleading information in order to get him to sign a contract. We are very sorry that the complainant’s experience with our gym was not up to our usual standards. We provide all prospective students with the same opportunity to take a free private lesson at our gym to get an idea for the services we provide. The complainant came into our facility for a free introductory private lesson. After the lesson, the complainant said that he enjoyed the lesson; he waived his 30 day free trial and chose to sign a 6 month contract that day. A few weeks later, the complainant refused to follow through with his contract and stopped paying for his membership. He then accused us of lying in order to get him to sign a contract which we did not. We have reached out several times and offered multiple solutions with how he may either be released from the contract or continue his training. We even attempted to go above and beyond by offering him to continue his membership without having to pay back any of the payments he had missed/refused to pay up until that point. He refused all options we presented him with, and claims that the only way for us to resolve this dispute with him is to void out the contract and pretend he never signed one which we feel is unreasonable and unfair to us as a business.   Kind Regards, St. Paul Brazilian Jiu Jitsu Academy Management