Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved Please provide me with a copy of the contract signed and not the sales slip that shows the breakdown of what I purchased I would like a copy of the contract indicating that it is a full and binding legal contract I would also like a copy of the warranty indicating that the furniture is under warranty during the time I am making payments and the date that it was sent to me With regards to that, I did request some kind of paperwork indicating how to care for the furniture (cleaning it, etc) and never received it I am also requesting it.Upon receipt of a legally binding contract (not the order form), a copy of the warranty that was mailed to me along with the date it was mailed and a copy of the care instructions detailed to the furniture that was purchased by me, I will then move forward with looking at resolution of this.As far as me cancelling the service call, I did receive an email from the company However, because of the nature and legalities of this, I am choosing to hold off on that portion for now I have sent pictures, described in detail the damages so I do not think that a service call to justify and assess the damages is warranted If this will be a service repair call, then this may be something I am willing to try In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer placed a furniture order with us in March of Customer called about a month later and was thinking of cancelling the order so the sales person advised if she kept her order, we would send out the free tv in advance She agreed and the TV was delivered on On furniture was delivered to her house and it had slight damage She asked that the furniture be picked up instead of allowing us to repair or replace it It was picked up on Customer was then charged for the free TV since she did not keep her furniture order A refund is not possible since the customer still owes us a balance Attached is POD for TV delivered April ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the response and timeline of events do not match up however this is how they operate in not being forthcoming in their dealings I reached out several times to hacer this corrected and they did nothing about it or to correct or relieve the problem for the customerI contacted them several times in april, may, and June to correct this issue and it wasn't corrected [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] *** [redacted] [redacted] Dear [redacted] :We are in receipt of your email dated August **, 2015, advising us of [redacted] ***’s complaint Please be advised that this a current matter brought to our attention by the Revdex.com and we appreciate your reaching out to us [redacted] ***’s payments are processed through ACH arrangements with her employer and PNC BankApproximately one year ago, her employer debited our account at PNC bank withunauthorized transactions using her credentialsWe contacted [redacted] at that time and asked her to contact her employerSubsequent to our identifying the unauthorized debits, [redacted] changed employers and accordingly, she could not assist in reconciling these unauthorized transactions with her former employer All money that was credited to our bank account in her name has been properly applied to her account with LutherLuther has contacted her former employer requesting restitutionWe have advised [redacted] her account has been, andcurrently is, in good standing”.If you have any further questions or are in need of clarification of any such matter, please don’t hesitate to reach out to us.Sincerely,Cathie R***Operations ManagerLutherSales Furniture & AppliancesPhone: ###-###-####, Ext*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate your response I did not apply at your agency, but am happy this did not get 'approved' Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved Please provide me with a copy of the contract signed and not the sales slip that shows the breakdown of what I purchased I would like a copy of the contract indicating that it is a full and binding legal contract I would also like a copy of the warranty indicating that the furniture is under warranty during the time I am making payments and the date that it was sent to me With regards to that, I did request some kind of paperwork indicating how to care for the furniture (cleaning it, etc) and never received it I am also requesting it.Upon receipt of a legally binding contract (not the order form), a copy of the warranty that was mailed to me along with the date it was mailed and a copy of the care instructions detailed to the furniture that was purchased by me, I will then move forward with looking at resolution of this.As far as me cancelling the service call, I did receive an email from the company However, because of the nature and legalities of this, I am choosing to hold off on that portion for now I have sent pictures, described in detail the damages so I do not think that a service call to justify and assess the damages is warranted If this will be a service repair call, then this may be something I am willing to try In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Customer placed a furniture order with us in March of Customer called about a month later and was thinking of cancelling the order so the sales person advised if she kept her order, we would send out the free tv in advance She agreed and the TV was delivered on On furniture was delivered to her house and it had slight damage She asked that the furniture be picked up instead of allowing us to repair or replace it It was picked up on Customer was then charged for the free TV since she did not keep her furniture order A refund is not possible since the customer still owes us a balance Attached is POD for TV delivered April ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the response and timeline of events do not match up however this is how they operate in not being forthcoming in their dealings I reached out several times to hacer this corrected and they did nothing about it or to correct or relieve the problem for the customerI contacted them several times in april, may, and June to correct this issue and it wasn't corrected [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] *** [redacted] [redacted] Dear [redacted] :We are in receipt of your email dated August **, 2015, advising us of [redacted] ***’s complaint Please be advised that this a current matter brought to our attention by the Revdex.com and we appreciate your reaching out to us [redacted] ***’s payments are processed through ACH arrangements with her employer and PNC BankApproximately one year ago, her employer debited our account at PNC bank withunauthorized transactions using her credentialsWe contacted [redacted] at that time and asked her to contact her employerSubsequent to our identifying the unauthorized debits, [redacted] changed employers and accordingly, she could not assist in reconciling these unauthorized transactions with her former employer All money that was credited to our bank account in her name has been properly applied to her account with LutherLuther has contacted her former employer requesting restitutionWe have advised [redacted] her account has been, andcurrently is, in good standing”.If you have any further questions or are in need of clarification of any such matter, please don’t hesitate to reach out to us.Sincerely,Cathie R***Operations ManagerLutherSales Furniture & AppliancesPhone: ###-###-####, Ext*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate your response I did not apply at your agency, but am happy this did not get 'approved' Sincerely, [redacted]