St Paul Radiology P A

October 31, RE: [redacted] Dear Sir or Madam, Thank you for your recent letter regarding the complaint submitted to your organization by Mr [redacted] concerning his wifeZotec Partners, LLC provides medical billing management services on behalf of Saint Paul RadiologyAs such, I am responding to your inquiry on their behalf [redacted] requested that we extend the duration of the payment plan he set up to pay for his wife’s servicesOriginally, the plan he set up did not include all services, as some were still pending adjudication with insurance at the time the plan was set upWe have combined the balance of all outstanding charges, and extended his payment plan to months, allowing him to keep making the same monthly payment ($132.92/Mo) It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Saint Paul Radiology We regret that we originally failed to do so in Mr& Mrs***’s case At this time, we request you close this complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me at ###-###-#### or by e-mail at [redacted] @zotecpartners.com Best regards, Sarah [redacted] Client Services Manager [redacted] Carmel, IN

Initial Business Response / [redacted] (1000, 10, 2015/10/30) */ Contact Name and Title: Sarah [redacted] Contact Phone: [redacted] Contact Email: [redacted] @zotecpartners.com October 30, RE: [redacted] Dear Sir or Madam, Thank you for your recent letter regarding the complaint submitted to your organization by Mr [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Saint Paul RadiologyAs such, I am responding to your inquiry on their behalf For Patient ***: This patient had xrays performed on the following dates, with the following balances due: Acct # DOS Pt Owed Pt Paid Check Number Notes [redacted] 5/4/Owed by patient [redacted] 5/11/- [redacted] 6/1/-$still owed by pt [redacted] 6/22/still owed by pt 6/22/CK -And -$refunded to pt 8-19-ck # Total Unfortunately since multiple accounts were created, the allocation of payments was confusing and we did refund a portion of one of the payments to the patient Mr [redacted] still owes $to StPaul Radiology$of this is on account [redacted] and $is on account [redacted] It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Saint Paul RadiologyWe regret that we failed to do so in Mr [redacted] 's case At this time, we request you close this complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me at [redacted] or by e-mail at [redacted] @zotecpartners.com Best regards, Sarah [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The above response given by Zotec Partners, LLC is simply ridiculousFirst of all, the billing information reported in their response is far from clearThank you for the very little effort in trying to clear this matter upI do appreciate the admission that allocating payments was confusing to themIt still is to meZotec Partners, LLC is in the business of billing and collecting payments, and they find this confusing? Yes, they did refund a portion of one of the paymentsMay I clarify this - the portion that was refunded to me was $for a date of service of 12-6-That was almost years ago! Thank you for the timely refundMuch appreciated Finally, if not posted in the public domain, I can give you actual check numbers that Zotec Partners, LLC / StPaul Radiology cashed on 6-29-for the amounts they say I still oweTwo separate checks were cashed - one was for $and the other was for $It is mind boggling that they believe I still owe this amountThis is not a fight about money; it's a fight about principle and severe lack of accurate record keeping This case is not closedI request that this remain open until this is adequately resolved like it should be I am more than willing to provide more information after this submission as this response, as it sounds, is intended for public domain Seeking integrity, [redacted] Final Business Response / [redacted] (1000, 19, 2015/12/09) */ [redacted] See Attached ***

The issue that Mr*** is referring to has been resolvedWe have removed that portion of his balance for services rendered in from collections and billed the correct health insurance company and they have since reimbursed us with no patient responsibility The collection agency is
calling him for a balance of $for dates of service in March through February Mr*** was sent a statement for that balance on 08/17/2015, to his addressThe USPS did not return, therefore we have to assume that it was delivered

After review of the account we have found that there was a missing insurance payment. The payment was located and posted to the patient's account on 11/27/17. There is no balance due on the account. We truly apologize for any inconvenience this may have caused

October 31, 2016   RE:  [redacted]   Dear Sir or Madam,   Thank you for your recent letter regarding the complaint submitted to your organization by Mr. [redacted] concerning his wife. Zotec Partners, LLC provides medical billing management services on behalf of Saint Paul Radiology. As...

such, I am responding to your inquiry on their behalf.   [redacted] requested that we extend the duration of the payment plan he set up to pay for his wife’s services. Originally, the plan he set up did not include all services, as some were still pending adjudication with insurance at the time the plan was set up. We have combined the balance of all outstanding charges, and extended his payment plan to 17 months, allowing him to keep making the same monthly payment ($132.92/Mo).   It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Saint Paul Radiology.  We regret that we originally failed to do so in Mr. & Mrs. [redacted]’s case.    At this time, we request you close this complaint as we have resolved it in a satisfactory manner.   If you have any questions, please feel free to contact me at ###-###-#### or by e-mail at [redacted]@zotecpartners.com.   Best regards,     Sarah [redacted] Client Services Manager [redacted] Carmel, IN 46032

Initial Business Response /* (1000, 10, 2015/10/30) */
Contact Name and Title: Sarah [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@zotecpartners.com
October 30, 2015
RE: [redacted]
Dear Sir or Madam,
Thank you for your recent letter regarding the complaint submitted...

to your organization by Mr. [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of Saint Paul Radiology. As such, I am responding to your inquiry on their behalf.
For Patient [redacted]:
This patient had 5 xrays performed on the following dates, with the following balances due:
Acct # DOS Pt Owed Pt Paid Check Number Notes
[redacted] 5/4/2015 15.18 0 Owed by patient
[redacted] 5/11/2015 15.85 15.85 -1704
[redacted] 6/1/2015 15.85 15.15 -9436 $0.70 still owed by pt
[redacted] 6/22/2015 15.15 0 still owed by pt
149058 6/22/2015 16.53 16.53 CK -2404 And -6684 $14.50 refunded to pt 8-19-15 ck #974621
Total 78.56 47.53
Unfortunately since multiple accounts were created, the allocation of payments was confusing and we did refund a portion of one of the payments to the patient.
Mr. [redacted] still owes $31.03 to St. Paul Radiology. $15.85 of this is on account [redacted] and $15.18 is on account [redacted].
It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Saint Paul Radiology. We regret that we failed to do so in Mr. [redacted]'s case.
At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me at [redacted] or by e-mail at [redacted]@zotecpartners.com.
Best regards,
Sarah [redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above response given by Zotec Partners, LLC is simply ridiculous. First of all, the billing information reported in their response is far from clear. Thank you for the very little effort in trying to clear this matter up. I do appreciate the admission that allocating payments was confusing to them. It still is to me. Zotec Partners, LLC is in the business of billing and collecting payments, and they find this confusing? Yes, they did refund a portion of one of the payments. May I clarify this - the portion that was refunded to me was $14.50 for a date of service of 12-6-2011. That was almost 4 years ago! Thank you for the timely refund. Much appreciated.
Finally, if not posted in the public domain, I can give you actual check numbers that Zotec Partners, LLC / St. Paul Radiology cashed on 6-29-2015 for the amounts they say I still owe. Two separate checks were cashed - one was for $15.18 and the other was for $15.85. It is mind boggling that they believe I still owe this amount. This is not a fight about money; it's a fight about principle and severe lack of accurate record keeping.
This case is not closed. I request that this remain open until this is adequately resolved like it should be.
I am more than willing to provide more information after this submission as this response, as it sounds, is intended for public domain.
Seeking integrity,
[redacted]
Final Business Response /* (1000, 19, 2015/12/09) */
[redacted] See Attached [redacted]