St Vincent Medical Group

Complaint: [redacted]
I am rejecting this response because:
 This company is absolutely ridiculous. I never threatened police. I said I would speak to a lawyer, Go to the Revdex.com, and write bad reviews. In which I did. I asked if they had recorded the call between my husband and the sales woman because most responsible business do and they said no. The woman lied to me on the phone and the man I spoke to who refered to my husband and myself as "RV people" got quite nasty as well. I would be more than happy to speak to the owner of the company about this. We were told $203.00 for the total numerous times when I asked. Over night was never demanded. I was told priority was just a few dollars more and agreed to the because I was under the impression that my toal was $203.00. If I had received an invoice when the order was placed I could have canceled the order in time. By the time I received the invoice the items had already been shipped. Which was stated in the voice mail I have saved on my phone. I do not expect any kind of resolution to the issue. They want to point fingers and not take any responsibility. I did get very aggrivated on the phone and said things im not proud of. But I never demanded they refend any money. I asked them 3 times if there was anyway they could refund even $50.00. NEVER DEMANDED THEY DO SO. These people spoke to me like my husband and I were beneath them. I don't need a response back from them. If they can sleep at night knowing they are taking advantage of people and lying then let them live with that. The woman knows she didn't give us the correct total and there was no way to cancel by the time we learned they charged us more then they said they would. We'll leave it at that. 
Regards,
[redacted]

On Tuesday afternoon, August 18, 2015, [redacted] called us up via our toll free [redacted] number and inquired aboutour products. He and one of our customer service staff went over our products and pricing on several of our items. [redacted]ended up placing an order for some our...

products, which totaled $195.86. He wanted to order some of our 48" x 96" corrugated plastic sheets.Our service person then explained to him that this product had to be put on a pallet and shipped via a motor freight company, and explained the shipping costs and options with him. We estimated a shipping cost of about $203.00 , and explained that it was only an estimate,and that the actual shipping costs may vary a few dollars when shipped. This is our standard practice when someone places an order for our large sheets and products. [redacted] insisted on having this order processed and shipped out the same day, however, wedid explain to him that it can go out the next day (as it was too late in the day for same day shipping). [redacted] again wanted to rush this order out and have it over-nighted to him. He was informed of the cost of the product, the cost of the shipping and agreed to the final cost estimate of $398.86.On Wednesday, August 19, 2015, we shipped out [redacted]'s order, and charged his credit card for the amount of $406.46. The shipping costsdid go up to $210.60 from the 203.00 estimated, due to the fact that This was going to a Camp Ground, and not a business. We processed this order quickly, and had it shipped out the next day as per [redacted]'s instructions. Our office staff did process his invoice and emailed itto the email that was given to us by [redacted] on Wednesday August 19, 2015, at 13:22 EST. We did everything that was asked of us, and that we promised to  [redacted]. We processed his order quickly and shipped it out the next day so he would have it within 2 days of placing his order with us.On Thursday August 20, 2015, we received a phone call from a [redacted], saying she was [redacted] wife, and we over charged them for the that was placed with us. Our customer representative went over the order with her and tried to explain all the charges. [redacted]refused to listen, complained about the costs, and wanted us to refund her credit card. [redacted] complained that her bankaccount was in a deficit now, and that we had to put the money back into her account. [redacted] became very agitated and rude towards our staff, insulting them and demanding to speak to the owner of our company, who was not available. [redacted] was passed to a supervisorto help with this order. However, [redacted] again was rude and insulting to them, and demanded that we refund her credit card.Again, we did try to explain to her that [redacted] called us up, placed an order, and wanted us to rush this out. We also explained to her that our staff did go over the product and shipping costs to [redacted] when he placed the order. She continued to complain aboutthe pricing, that we had to refund her credit card immediately. She refused to listen to us, or allow us to speak. We did give her the option to cancel this order, and that we would refund the cost of the product. However, she would be responsible for the shipping costs back tous. We did explain it would only be the whatever the shipping company charged us, which may be more or less of what the shipping coston the order. The products that [redacted] ordered were  Delivered: Thu 8/20/2015 11:20 AM  to:  [redacted] and signed for by [redacted] It is standard practice to have a LTL shipment signed for by the person who ordered it, if going to a non-comercial address. (a camp ground, is a limited access, non-commercial address)[redacted], was very rude to our staff, she insulted our staff, our company, our state and the entire Northeast of America, whileshe was screaming and using foul language, demanding that we refund her card. [redacted], did not want to cancel this order, but demanded us to return at least $50,00, because her account was in a deficit. [redacted], threatened to get a lawyer, go to the police, put in a complaint to the Revdex.com, and go online a post 1000 bad reviews about us, unless we refunded her card immediately. We did everything asked of us for this order. We processed it quickly, and rushed it out as requested by [redacted]. We explained all the charges to him when this order was placed, which he agreed to. We sent out a copy of invoice on 2015-08-19 13:22to [redacted]. Either [redacted] or [redacted], could have called us on August 19th to cancel this orderif needed, but they didn't. They wanted our product and just wanted to set their own prices for both our products and shipping. [redacted], was very rude, insulting, used fowl language, made threats to our staff and our company to try to get usto change our pricing and policies. [redacted] did not call us once about any complaints about this order..