St. Vrain Towing

Complaint: [redacted] I am rejecting this response because: It is full of lies#I offered him a business credit card, he refusedhe said cash only, right then and there#Both he AND my insurance company talked on the phone while standing on my driveway with his truck and my car parked right at the footMy insurance company offered to pay him with a credit card and he refusedHe wanted cash only right then and there or he would take my carI told him from get go that he didn't have my permission to take it, but he did anyway#he never tried to call me that night, I called him at 7:am the next morning when he informed me that from the price had risen by $The total was to be $if I got it that morning, AND I had to make an appointment with him to do soAgain, cash only#the marijuana was not even so much as joint worth, and it was NOT in any way meant to hold him over or anything elseAND it was offered BEFORE he told me cash onlyThis fact doesn't even have anything to do with this issueHe didn't want it, so I didn't say anything else about it#He took my vehicle strictly to pump up the chargesHe is not an insurance agent, and knows nothing about MY insurance coverageI HAVE TOWING COVERAGEI can be towed to the nearest mechanic or to my home if I am close by- if right in front of my drive way isn't good enough to consider close by, then I don't know what isLastly, the driver refused and continues to refuse to offer me any sort of paperworkI have no receipt that he has my vehicle (Which gives him room to say anything he wants) nor have I signed anything (which prevents me from even claiming the loss as a tax write off) and my insurance company wont pay for the towing unless they have an invoice- which there again, allows him to jack up the price and defraud both me and my insurance companyI have made complaints with the Revdex.com, the Consumer Protection Agency, the P.U.Cand the Longmont police officer in charge of the vendor contracts Regards, [redacted] ***

StVrain Towing*** ** ***
*** ** ***
July 12, Dear *** ***:
On June 15th I was contacted by the Longmont Police Department, to respond to an accident on the*** *** ** ***Upon arrival, I made contact with a police officer that
informed me I would betaking a *** *** that was on its sideAfter rolling the car over, I was informed by the officer that Ineeded to wait while the owner removed his belongings from his vehicleAt that time your clientremoved a lawn mower out of the back of the carAs he was removing the lawn mower I asked yourclient if he had full coverage on his vehicleHe informed me that he did not have full coverage on hisvehicle but that none the less the insurance company would be taking care of his tow billI explained Iwas going to load his vehicle onto my tow truck to get him out of the way because he was impedingtraffic and I would meet him at his house at that point he said that’s fine I’m two houses down fterloading up his vehicle and cleaning up the accident site, I went to his houseAt that time, I informed himit would be $to unload his vehicle in his driveway:$service call$rollover fee$cleanup feeYour client then told me that he was on the phone with his insurance company and to unload his vehicleand that I would be paid by themI explained to your client that his insurance company would not coverhis tow bill because he does not have full coverage he only had liabilityI then informed him that I couldonly drop the car for the $paid in full in cashHe asked me why cash and I explained to him onPolice calls we only accept cash or business checks, he asked me why again and I told him we have noway of preventing customers from stopping payment on a card or checkHe then informed me that hedoesn’t carry that kind of cash on his person and asked me to drop the car and he’d pay me later and Iinformed him that I could not do that because I did not know him and I needed to secure paymentIthen offered him a ride to his bank and he told me that his bank was closedI explained he could use theATM and he explained he had no way to get that kind of moneyThen he offered me Marijuana as agood faith measure that he would pay me at a later time, which I kindly refused and explained I don’tuse drugsI sat at his house for minutes while he dealt with the insurance companyHis insurancecompany then informed your client that they would not be covering his tow billSo he told me that I wasgoing to have to take it to my tow yard despite the fact that I had explained to him that the cost wouldbe higher if I took it to my tow yard because it would incur storage fees etcand that I was cutting him abreak on the cleanup and mileage because the accident occurred so close to his houseThe cleanup feeis normally $He told me to take it to my yard and somebody will take care of itAt that point Itook his vehicle to my yardOn the way to my next call your clients insurance company then called meand asked me if I would take his car back to his house, I told them yes it would be about an hour before Icould do that and then gave the insurance company the new breakdown of the charges:$service call$mileage fee$cleanup fee$rollover fee$daily storage fee$wait time ($per minute)$after hours fee$tow out fee (to tow back to his house)$(8% credit card fee) which would only be accepted by insurance companiesfor a total of $At that point the insurance company said they would have to call me back oncethey got it approved with a credit card numberAfter about a half an hour or minutes, the young ladycalled me back and informed me that they would not be taking care of the towI tried calling your clientthat evening to inform him that his insurance company indeed would not cover his tow bill and therewas no answerYour client then called me the next day June 16th and asked me what the chargeswere, I then explained the new charges without the after-hours fee since it was during business hoursand without the 8% credit card fee since I would only accept cash from customers for a total of $593.22he then told me okay it will get ta*** care ofOn June 20th Your client called me again and I gave him thenew breakdown of the charges which was an additional $due to a daily storage fee of $perday for a current total of $He then got upset and told me this is robbery and hung his phone upon meI then called the owner of StVrain towing and was informed to call your client back and give himthe curtesy of charging him the original charge of $in hopes that this would help him retrieve hisvehicleI made numerous attempts to contact him and he would answer his phone and then hang up onmeAs of right now the offer still stands and I will release the vehicle to your client for a total of $310.00cash and he must tow it out by his own means, we will not be responsible for taking his vehicle to hishomeWe are holding the offer of $until July 17th at which point if it is not paid in full andthe car is not removed from my yard, the charges will include all storage fees starting from the originaltow dateIf you have any further questions, please don’t hesitate to contact meBest Regards,Driver SupervisorStVrain Towing***
*** *** ***

Complaint: ***
I am rejecting this response because: As is obvious, St Vrain did additional damage to the vehicle due to negligence in not securing the hood on the vehicle They launched the hood into the vehicle and then down They could have killed someone St Vrain is responsible for the replacing the parts lost and repairing the damage done by the launching hood
Regards,
*** ***

StVrain Towing*** ** ***
*** ** ***
July 12, 2016Dear *** ***:On June 15th I was contacted by the Longmont Police Department, to respond to an accident on the*** *** ** ***Upon arrival, I made contact with a police officer that informed me I would betaking a ***
*** that was on its sideAfter rolling the car over, I was informed by the officer that Ineeded to wait while the owner removed his belongings from his vehicleAt that time your clientremoved a lawn mower out of the back of the carAs he was removing the lawn mower I asked yourclient if he had full coverage on his vehicleHe informed me that he did not have full coverage on hisvehicle but that none the less the insurance company would be taking care of his tow billI explained Iwas going to load his vehicle onto my tow truck to get him out of the way because he was impedingtraffic and I would meet him at his house at that point he said that’s fine I’m two houses down fterloading up his vehicle and cleaning up the accident site, I went to his houseAt that time, I informed himit would be $to unload his vehicle in his driveway:$service call$rollover fee$cleanup feeYour client then told me that he was on the phone with his insurance company and to unload his vehicleand that I would be paid by themI explained to your client that his insurance company would not coverhis tow bill because he does not have full coverage he only had liabilityI then informed him that I couldonly drop the car for the $paid in full in cashHe asked me why cash and I explained to him onPolice calls we only accept cash or business checks, he asked me why again and I told him we have noway of preventing customers from stopping payment on a card or checkHe then informed me that hedoesn’t carry that kind of cash on his person and asked me to drop the car and he’d pay me later and Iinformed him that I could not do that because I did not know him and I needed to secure paymentIthen offered him a ride to his bank and he told me that his bank was closedI explained he could use theATM and he explained he had no way to get that kind of moneyThen he offered me Marijuana as agood faith measure that he would pay me at a later time, which I kindly refused and explained I don’tuse drugsI sat at his house for minutes while he dealt with the insurance companyHis insurancecompany then informed your client that they would not be covering his tow billSo he told me that I wasgoing to have to take it to my tow yard despite the fact that I had explained to him that the cost wouldbe higher if I took it to my tow yard because it would incur storage fees etcand that I was cutting him abreak on the cleanup and mileage because the accident occurred so close to his houseThe cleanup feeis normally $He told me to take it to my yard and somebody will take care of itAt that point Itook his vehicle to my yardOn the way to my next call your clients insurance company then called meand asked me if I would take his car back to his house, I told them yes it would be about an hour before Icould do that and then gave the insurance company the new breakdown of the charges:$service call$mileage fee$cleanup fee$rollover fee$daily storage fee$wait time ($per minute)$after hours fee$tow out fee (to tow back to his house)$(8% credit card fee) which would only be accepted by insurance companiesfor a total of $At that point the insurance company said they would have to call me back oncethey got it approved with a credit card numberAfter about a half an hour or minutes, the young ladycalled me back and informed me that they would not be taking care of the towI tried calling your clientthat evening to inform him that his insurance company indeed would not cover his tow bill and therewas no answerYour client then called me the next day June 16th and asked me what the chargeswere, I then explained the new charges without the after-hours fee since it was during business hoursand without the 8% credit card fee since I would only accept cash from customers for a total of $593.22he then told me okay it will get ta*** care ofOn June 20th Your client called me again and I gave him thenew breakdown of the charges which was an additional $due to a daily storage fee of $perday for a current total of $He then got upset and told me this is robbery and hung his phone upon meI then called the owner of StVrain towing and was informed to call your client back and give himthe curtesy of charging him the original charge of $in hopes that this would help him retrieve hisvehicleI made numerous attempts to contact him and he would answer his phone and then hang up onmeAs of right now the offer still stands and I will release the vehicle to your client for a total of $310.00cash and he must tow it out by his own means, we will not be responsible for taking his vehicle to hishomeWe are holding the offer of $until July 17th at which point if it is not paid in full andthe car is not removed from my yard, the charges will include all storage fees starting from the originaltow dateIf you have any further questions, please don’t hesitate to contact meBest Regards,Driver SupervisorStVrain Towing***
*** *** ***

See Attached

*** *** *** ***
*** ***
*** *** *** ** *** ** *** **
*** ** *** *** *** *** *** ***
I want to update the records of my complaint against StVrain TowingPlease post this or allow me to post it.After talking with both the Longmont Police Department and the Public Utilities Commission, St Vrain Towing was forced to let me tow my car from their lot and received no money whatsoeverHad they been willing to accept a credit card as per the laws and regulations set forth by the PUC, none of this would have happenedNow my car is at my house and I paid a much smaller amount to another tow company to bring the vehicle to my house.This issue is resolved.Thanks,*** ***

First of all these statements are not true and I am not going back and forth about what are lies and what are not I gave him the offer of $and the ceterfied letter has been mailed out today and days from todays date we will dispose said vehicleWe are done playing his game and it is costing us to store his vehicle If the insurance company will pay then have them call me and pay with a credit card if you have a credit card or cash then come pay not sure what else can be done if he dont want to take the original deal we were giving him and we are done going back and forth we are dropping all storage ,mileage and wait time and cutting the clean up in half but vehicle has to be picked up asap

Complaint: ***
I am rejecting this response because:It is full of lies.#I offered him a business credit card, he refusedhe said cash only, right then and there.#Both he AND my insurance company talked on the phone while standing on my driveway with his truck and my car parked right at the footMy insurance company offered to pay him with a credit card and he refusedHe wanted cash only right then and there or he would take my carI told him from get go that he didn't have my permission to take it, but he did anyway.#he never tried to call me that night, I called him at 7:am the next morning when he informed me that from the price had risen by $The total was to be $if I got it that morning, AND I had to make an appointment with him to do soAgain, cash only.#the marijuana was not even so much as joint worth, and it was NOT in any way meant to hold him over or anything elseAND it was offered BEFORE he told me cash onlyThis fact doesn't even have anything to do with this issueHe didn't want it, so I didn't say anything else about it.#He took my vehicle strictly to pump up the chargesHe is not an insurance agent, and knows nothing about MY insurance coverageI HAVE TOWING COVERAGEI can be towed to the nearest mechanic or to my home if I am close by- if right in front of my drive way isn't good enough to consider close by, then I don't know what is.Lastly, the driver refused and continues to refuse to offer me any sort of paperworkI have no receipt that he has my vehicle (Which gives him room to say anything he wants) nor have I signed anything (which prevents me from even claiming the loss as a tax write off) and my insurance company wont pay for the towing unless they have an invoice- which there again, allows him to jack up the price and defraud both me and my insurance company.I have made complaints with the Revdex.com, the Consumer Protection Agency, the P.U.Cand the Longmont police officer in charge of the vendor contracts
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:Concerning my chief complaints:#1 You refused to accept a credit card payment from me, OR my insurance company citing that you thought I or the company would dispute the charges;#2 you had my vehicle on your truck at the foot of my driveway;#3 that in less than 24 hours you had jacked the price up to $460.00 cash only, again refusing a credit card payment;#4 that you would charge an additional $60.00 per day for storage;#5 that you claim that my insurance company would not honor my towing coverage for which I pay extra for;#6 that you refused to give me an invoice or receipt of you towing my vehicle which requires my signature.I really do not want to pursue this further, I hope we can work this out, but this is the last time I will reply to this complaint. I have already spent several unpaid hours researching and filing complaints about your actions, The next time it will be in court and include damages.I now quote from the Colorado Revised Statutes as provided me through the Longmont Police Department from the information provided them by the Public Utilities Commission;with the understanding that you have and in fact do take credit card payments:Code of Colorado RegulationsPublic Utilities Commission 4 CCR 723-6Rules:6511 Paragraph B Section 3If the towing carrier does not advise the owner, authorized operator, or authorized agent of the owner of a motor vehicle of acceptable forms of payment under rule 6512 or accept such forms of payment, the towing carrier shall not charge or retain any fees or charges for the services it performs. Any money collected must be returned to the owner, authorized operator, or authorized agent of the owner of the motor vehicle. Paragraph INoncompliance. If a tow is performed in violation of state statute or Commission rules, the towing carrier shall not charge or retain any fees or charges for the services it performs. Any motor vehicle that is held in storage and that was towed without proper authorization shall be released to the owner, lien holder, or agent of the owner or lien holder without charge. Any money collected must be returned to the owner, authorized operator, or authorized agent of the owner of a motor vehicle. 6512Paragraph AThe towing carrier shall immediately accept payment of the drop charge, towing, storage, and release charges if payment is offered in cash or valid major credit card. The towing carrier may accept other forms of payment but must accept payment by both master card and visa. The towing carrier shall release the vehicle to: the motor vehicle owner, authorized operator, or authorized agent of the owner of the motor vehicle; etc etc.  Paragraph BUnless the release of the motor vehicle does not comply with the release procedures agreed to between the towing carrier and the applicable law enforcement agency, a towing carrier that accepts for storage a motor vehicle that has been towed as a nonconsensual tow upon the authorization of the property owner shall be available to provide access to or release of the motor vehicle as provided in paragraph (a) to the owner, authorized operator, or authorized agent of the owner of the motor vehicle either: within one hour's notice during all times other than the carrier's normal business hours that occur within 24 hours of storage; or upon demand during the carrier's business hours.  Paragraph CFailure to notify. A towing carrier holding a motor vehicle in storage who cannot demonstrate that it has made good faith effort, as set forth in 42-4-1804 and 42-4-2103, CRS., to comply with the notification requirements of parts 18 and 21 of Article 4 of Title 42, CRS., and 42-5-109, CRS., shall release the motor vehicle to the owner, lien holder, or their agents. 6514 Towing Violations and Civil Penalty Assessments.Paragraph AA violation of any of the following provisions may result in the assessment of a civil penalty of up to $1,100.00 for each violation:40-10-401(1)(a), CRS.; Subparagraph (b)(1), (b)(2), (b)(4), or (b)(6)(D) of rule 6508 Paragraph (I) of rule 6511; or paragraphs (d), (e), (g), or subparagraphs (b)(1) or (g)(i)(A) of rule 6511 for an overcharge greater than $74.99.  (B) A violation of paragraph (d), (e), (g), or subparagraphs (b)(1) or (g)(1)(A) of rule 6511 may result in the assessment of a civil penalty as follows for each violation; up to 275.00 for an overcharge $25.00 or less; up to $550.00 for an overcharge greater than $25.00 but less than or equal to $50.00; and up to $1,100.00 for an overcharge greater than$50.00  (E) Except as provided in paragraph (a) through (d) of this rule, a violation of any provision of Title 40, 42-3-235.5, CRS., pertaining to towing carriers, or any provision of rules 6500 throgh6513, may result in the assessment of a civil penalty of up to $275.00 for each violation. (F) Civil penalty assessments are in addition to any other penalties provided by law. The ball is in your court now. Again, I will not respond to this Revdex.com complaint area for resolving this issue. If you do not agree to make this right, I will deal with you in the court system.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As previously stated my vehicle had damage when towed.  Mr H[redacted] did significant additional damage to the vehicle including Roof Damage, Rail Damage, Strut Loss and Damage to Mountings on the farm rails, Hood loss with all associated hardware grill latch stickers bumpers and insulation.  I am asking Mr. H[redacted] to pay of the additional damages only.  I am happy to discuss and come to a reasonable conclusion.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
As previously stated my vehicle had damage when towed.  Mr H[redacted] did significant additional damage to the vehicle including Roof Damage, Rail Damage, Strut Loss and Damage to Mountings on the farm rails, Hood loss with all associated hardware grill latch stickers bumpers and insulation.  I am asking Mr. H[redacted] to pay of the additional damages only.  I am happy to discuss and come to a reasonable conclusion.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Concerning my chief complaints:
#1 You refused to accept a credit card payment from me, OR my insurance company citing that you thought I or the company would dispute the charges;
#2 you had my vehicle on your truck at the foot of my driveway;
#3 that in less than 24 hours you had jacked the price up to $460.00 cash only, again refusing a credit card payment;
#4 that you would charge an additional $60.00 per day for storage;
#5 that you claim that my insurance company would not honor my towing coverage for which I pay extra for;
#6 that you refused to give me an invoice or receipt of you towing my vehicle which requires my signature.
I really do not want to pursue this further, I hope we can work this out, but this is the last time I will reply to this complaint. I have already spent several unpaid hours researching and filing complaints about your actions, The next time it will be in court and include damages.
I now quote from the Colorado Revised Statutes as provided me through the Longmont Police Department from the information provided them by the Public Utilities Commission;
with the understanding that you have and in fact do take credit card payments:
Code of Colorado Regulations
Public Utilities Commission 4 CCR 723-6
Rules:
6511
 
Paragraph B Section 3
If the towing carrier does not advise the owner, authorized operator, or authorized agent of the owner of a motor vehicle of acceptable forms of payment under rule 6512 or accept such forms of payment, the towing carrier shall not charge or retain any fees or charges for the services it performs. Any money collected must be returned to the owner, authorized operator, or authorized agent of the owner of the motor vehicle.
 
Paragraph I
Noncompliance. If a tow is performed in violation of state statute or Commission rules, the towing carrier shall not charge or retain any fees or charges for the services it performs. Any motor vehicle that is held in storage and that was towed without proper authorization shall be released to the owner, lien holder, or agent of the owner or lien holder without charge. Any money collected must be returned to the owner, authorized operator, or authorized agent of the owner of a motor vehicle.
 
6512
Paragraph A
The towing carrier shall immediately accept payment of the drop charge, towing, storage, and release charges if payment is offered in cash or valid major credit card. The towing carrier may accept other forms of payment but must accept payment by both master card and visa. The towing carrier shall release the vehicle to:
 
the motor vehicle owner, authorized operator, or authorized agent of the owner of the motor vehicle;
etc etc.
 
Paragraph B
Unless the release of the motor vehicle does not comply with the release procedures agreed to between the towing carrier and the applicable law enforcement agency, a towing carrier that accepts for storage a motor vehicle that has been towed as a nonconsensual tow upon the authorization of the property owner shall be available to provide access to or release of the motor vehicle as provided in paragraph (a) to the owner, authorized operator, or authorized agent of the owner of the motor vehicle either:
 
within one hour's notice during all times other than the carrier's normal business hours that occur within 24 hours of storage; or
upon demand during the carrier's business hours.
 
Paragraph C
Failure to notify. A towing carrier holding a motor vehicle in storage who cannot demonstrate that it has made good faith effort, as set forth in 42-4-1804 and 42-4-2103, CRS., to comply with the notification requirements of parts 18 and 21 of Article 4 of Title 42, CRS., and 42-5-109, CRS., shall release the motor vehicle to the owner, lien holder, or their agents.
 
6514 Towing Violations and Civil Penalty Assessments.
Paragraph A
A violation of any of the following provisions may result in the assessment of a civil penalty of up to $1,100.00 for each violation:
40-10-401(1)(a), CRS.;
Subparagraph (b)(1), (b)(2), (b)(4), or (b)(6)(D) of rule 6508
Paragraph (I) of rule 6511; or
paragraphs (d), (e), (g), or subparagraphs (b)(1) or (g)(i)(A) of rule 6511 for an overcharge greater than $74.99.
 
(B) A violation of paragraph (d), (e), (g), or subparagraphs (b)(1) or (g)(1)(A) of rule 6511 may result in the assessment of a civil penalty as follows for each violation;
 
up to 275.00 for an overcharge $25.00 or less;
up to $550.00 for an overcharge greater than $25.00 but less than or equal to $50.00; and
up to $1,100.00 for an overcharge greater than$50.00
 
(E) Except as provided in paragraph (a) through (d) of this rule, a violation of any provision of Title 40, 42-3-235.5, CRS., pertaining to towing carriers, or any provision of rules 6500 throgh6513, may result in the assessment of a civil penalty of up to $275.00 for each violation.
 
(F) Civil penalty assessments are in addition to any other penalties provided by law.

The ball is in your court now. Again, I will not respond to this Revdex.com complaint area for resolving this issue. If you do not agree to make this right, I will deal with you in the court system.
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
I want to update the records of my complaint against St. Vrain Towing. Please post this or allow me to post it.After talking with both the Longmont Police Department and the Public Utilities Commission, St Vrain Towing was forced to let me tow my car from their lot and received no money whatsoever. Had they been willing to accept a credit card as per the laws and regulations set forth by the PUC, none of this would have happened. Now my car is at my house and I paid a much smaller amount to another tow company to bring the vehicle to my house.This issue is resolved.Thanks,[redacted]

Vehicle was involved in a front end collision which we were towing from one body shop to another body shop. With vehicle being in front end collision which damaged the grill hood and other front end parts I dont see how we are responsible to replace all the parts damged in collision that would be...

like someone else wrecking their car and just cause we towed it after the crash we are tesponsible to fix car I think not we also contacted the body shop we picked up the car from and they said all the parts we are being asked to pay for would be what the car needed in the first place. I will also be getting a copy of the estimate from previous body shop to prove my point.

Complaint: [redacted]
I am rejecting this response because:
It is full of lies.
#1 I offered him a business credit card, he refused. he said cash only, right then and there.
#2 Both he AND my insurance company talked on the phone while standing on my driveway with his truck and my car parked right at the foot. My insurance company offered to pay him with a credit card and he refused. He wanted cash only right then and there or he would take my car. I told him from get go that he didn't have my permission to take it, but he did anyway.
#3 he never tried to call me that night, I called him at 7:30 am the next morning when he informed me that from the price had risen by $300. The total was to be $460.. if I got it that morning, AND I had to make an appointment with him to do so. Again, cash only.
#4 the marijuana was not even so much as 1 joint worth, and it was NOT in any way meant to hold him over or anything else. AND it was offered BEFORE he told me cash only. This fact doesn't even have anything to do with this issue. He didn't want it, so I didn't say anything else about it.
#5 He took my vehicle strictly to pump up the charges. He is not an insurance agent, and knows nothing about MY insurance coverage. I HAVE TOWING COVERAGE. I can be towed to the nearest mechanic or to my home if I am close by- if right in front of my drive way isn't good enough to consider close by, then I don't know what is.
Lastly, the driver refused and continues to refuse to offer me any sort of paperwork. I have no receipt that he has my vehicle (Which gives him room to say anything he wants) nor have I signed anything (which prevents me from even claiming the loss as a tax write off) and my insurance company wont pay for the towing unless they have an invoice- which there again, allows him to jack up the price and defraud both me and my insurance company.
I have made complaints with the Revdex.com, the Consumer Protection Agency, the P.U.C. and the Longmont police officer in charge of the vendor contracts.
Regards,
[redacted]