Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved A correction to the response: No voice mail was ever left to me On 12/4/at 5pm, I received a call from Stacey informing me that a credit would be sent to me A WEEK later, on 12/11/`the credit letter finally arrived a month later than my visit for the hearing test Not a professional resolution to an offer one reasonably expects to be available upon completion Regards, [redacted]
Please see the attached business response letter. If you need anything further on this case, we will be glad to help.To Whom It May Concern, First, I would like to thank Ms. [redacted] for her active involvement with her mother in regard to her care at Avada. Family support is crucial when making a... decision for better hearing. I would like to thank her as well for taking the time to write with her concerns. At Avada, optimal care is a priority, and we do not take these matters lightly. We have looked into this case and found that [redacted] Director of Operations, became aware of the situation of a delay on Ms. ***’s refund on 10/19/15 (return 9/30/15). She called our finance department to check on the status of the refund, and Ms. [redacted] received her check the next day. We apologize for any inconvenience experienced as Ms. [redacted] awaited the completion of the refund process. We regret that Ms. [redacted] had a hard time finding the right person to contact. We would like to confirm that [redacted] is be the person to resolve the issues for the region, if any should arrive. Additionally, patients and their families are welcome to email our leadership team at [redacted] At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity, professionalism, ethics, technology and service available to ensure the highest patient satisfaction. We look forward to serving this family for years to come. Best regards,Avada
Please see the attached business response to case # [redacted] If you need anything further, we will be glad to help.To Whom It May Concern, We want to thank Mrs [redacted] for writing with her concernsPatient care and courtesy is of utmost importance at Avada, so we appreciate the opportunity to hear her opinion and respond We also appreciate that she and her husband have entrusted Avada with his hearing healthcare Regarding delivery of hearing aids and the Lost, Stolen & Damaged policy, The Company’s procedure is to notify the patient on delivery of the hearing instrument(s) that they are covered by LS&D and explain the policyLater, after the delivery of the instruments referred to in this case, the patient lost one aid, and the policy was explained to his spouse who was not present for the delivery of the instrument(s) and the initial explanation of the policy (9/30/15)Avada replaced the instrument and the patient paid the fee of $(10/9/15)Unfortunately, since the policy requires a deductible of $400, we were not able to get that fee waived for Mrs [redacted] and are required to adhere to the policy with all patients At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity, professionalism, ethics, technology and service available to ensure the highest patient satisfactionWe hope to be of service to the [redacted] s for years to come Best regards, Avada Hearing Care Centers
Please see the attached business reply.To Whom It May Concern, I understand that Mr [redacted] has received calls from Avada in the past and wishes to be removed from the calling listI also understand that, according to the complaint filed with the local Revdex.com, he has requested to be removed before and received a call thereafterPlease know that our intention is only to inform and make offers to the public in regard to their own and/or a loved one’s hearing healthcareWe do respect individuals’ wishes to cease receiving calls, and we want Mr [redacted] to be aware that since his complaint was filed we have marked his patient record as “Patient Requests- no calls” and changed his contact type so that he will no longer show up on any telemarketing lists If Mr [redacted] would like to begin receiving calls from Avada again, we will be glad to update his record so that he can continue to receive information and offersWe also welcome Mr [redacted] to call or visit our clinics at any time and wish him and his loved ones the best with their hearing healthcare Best regards, [redacted] Compliance Office
*** *** * ***Avada Hearing Care Centers *** *** *** ** ***Business Reply to Revdex.com1/31/2017To Whom it May Concern,After reviewing the complaint filed by *** *** *** and the customer history record, we realize he was dissatisfied with the results of his purchase made on 1214/because
he could not hear well with themIn most instances, minor adjustments in either the physical aspects of the product or adjustments to the programming software can make a world of differenceAnd we will be glad to continue to work with *** *** to clean and adjust his current aids.Regarding his request for a refund, the return policy at the time was such that within days of delivery any purchaser shall be entitled to return the hearing aid for any reason, provided such hearing aid is returned in satisfactory condition and shall be entitled to a replacement or full refund of all charges paidSince we are outside of the return period and *** *** was unhappy with the Hearing Care Provider that had been assisting him, we wanted to let *** *** know that as a customer of Avada he is welcome to see another *** at a nearby officeWe have an office at *** *** *** *** *** *** and a second *** sees patientsThe office phone number there is *** That office would be the next closest to his home and our recommendationIf he wishes to make an appointment in the *** *** *** *** will be glad to revisit his care as well.At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity, professionalism, ethics, technology and service available to ensure the highest patient satisfactionWe apologize for any inconvenience and what *** *** *** was a horrible experience.Best regards,*** *** *** ***
To Whom It May Concern, We understand that at the time Ms***’s complaint was filed she had not yet received the advertised gift card for visiting our hearing clinic in *** *** OHon July for a hearing evaluationSince that time, a Walmart gift card in the amount of $was
mailed to *** *** * *** ** *** *** *** *** *** * ** *** ** *** ** ** ***The tracking number for the shipment was ***The tracking report shows Proof of Delivery to the customer on August at 11:a.m At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity, professionalism, ethics, technology and service available to ensure the highest patient satisfactionWe hope Ms*** has enjoyed the gift, and we wish her the best with her hearing healthcare Best regards, *** *** Compliance Officer
Please see the attached Business Reply letter.To Whom It May Concern, We understand Mr*** has experienced some issues with the hearing aids he purchased from AvadaWe want to thank him for his purchase and attempt to resolve this matter to his satisfactionPlease understand that it
is Avada Audiology and Hearing Care’s continued intent for our consumers to be as satisfied with the sound quality, comfort and performance as possible with their hearing instruments We realize to date Mr*** is dissatisfied with the results of his purchaseIn most instances, minor adjustments in either the physical aspects of the product or adjustments to the programming software can make a world of differenceIt is crucial to a successful outcome for the Provider and Patient to make and keep regular service appointments, and it seems Mr*** has been in regular contact with the office Mr*** has asked for Avada to either repair the hearing aids at no cost to him or refund his purchaseWe are outside of the contracted amounted of time allowed to refund the purchase, and we believe a repair will help to get the instruments in working orderTherefore, to ensure customer satisfaction, a repair at no cost to the customer has been approvedMr*** will need to provide the office with his instruments and a description of the issues he is currently having with themThe office will likely have reached out to him personally by the time this letter is received. At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity, professionalism, ethics, technology and service available to ensure the highest patient satisfactionWe hope Mr*** will be fully satisfied with the results of his repairs and we encourage him to continue to go to the office for service appointments for adjustments and cleanings. Best regards, *** *** Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their letter says that on delivery of the hearing aids, that my husband was told about/given their policy on lost aids HE WAS NOT TOLD THIS, NOR WAS HE GIVEN ANY INFORMATION ABOUT A CO-PAY When I called about it, the girl in the office told me that this was 'their policy' but when I asked for a copy, she said they don't have it in writing.How can it be both ways? I was not with my husband when he picked up the aids, but I was with him when the payment was made and all the papers signed and all the sales talk given about Avada and how great they are Not once did anyone say anything about a co-pay, or a policy of lost/stolen aids I do not accept this explanation from Avada and do not think they have followed good business practices in this transaction.Thank you
Regards,
*** ***
Please see the attached business response letter. If you need anything further on this case, we will be glad to help.To Whom It May Concern,
First, I would like to thank Ms. [redacted] for her active involvement with her mother in regard to her
care at Avada. Family support is crucial when making a...
decision for better hearing. I would like to
thank her as well for taking the time to write with her concerns. At Avada, optimal care is a
priority, and we do not take these matters lightly.
We have looked into this case and found that [redacted] Director of Operations, became
aware of the situation of a delay on Ms. [redacted]’s refund on 10/19/15 (return 9/30/15). She called our
finance department to check on the status of the refund, and Ms. [redacted] received her check the
next day. We apologize for any inconvenience experienced as Ms. [redacted] awaited the completion
of the refund process.
We regret that Ms. [redacted] had a hard time finding the right person to contact. We would like to
confirm that [redacted] is be the person to resolve the issues for the region, if any should
arrive. Additionally, patients and their families are welcome to email our leadership team at
[redacted] At Avada, it is our mission to serve the hearing impaired with the
highest degree of integrity, professionalism, ethics, technology and service available to ensure
the highest patient satisfaction. We look forward to serving this family for years to come. Best regards,Avada
On December 4th, following Mr. [redacted]’s call to the clinic, more coupons were received by our office. At this time [redacted] at the Avada [redacted] location left Mr. [redacted] a voicemail to notify him that more coupons had been received and that one had been put into the mail for him as...
promised. Mr. [redacted] did not return [redacted]’s call.
Please see the attached business reply.To Whom It May Concern,
I understand that Mr. [redacted] has received calls from Avada in the past and wishes to be removed
from the calling list. I also understand that, according to the complaint filed with the local Revdex.com, he
has requested to be removed before...
and received a call thereafter. Please know that our intention
is only to inform and make offers to the public in regard to their own and/or a loved one’s hearing
healthcare. We do respect individuals’ wishes to cease receiving calls, and we want Mr. [redacted] to
be aware that since his complaint was filed we have marked his patient record as “Patient
Requests- no calls” and changed his contact type so that he will no longer show up on any
telemarketing lists.
If Mr. [redacted] would like to begin receiving calls from Avada again, we will be glad to update his
record so that he can continue to receive information and offers. We also welcome Mr. [redacted] to
call or visit our clinics at any time and wish him and his loved ones the best with their hearing
healthcare.
Best regards,
[redacted]
Compliance Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. A correction to the response: No voice mail was ever left to me. On 12/4/17 at 5pm, I received a call from Stacey informing me that a credit would be sent to me. A WEEK later, on 12/11/`17 the credit letter finally arrived a month later than my visit for the hearing test. Not a professional resolution to an offer one reasonably expects to be available upon completion.
Regards,
[redacted]
Please see the attached business response to case # [redacted]. If you need anything further, we will be glad to help.To Whom It May Concern,
We want to thank Mrs. [redacted] for writing with her concerns. Patient care and courtesy is of
utmost importance at Avada, so we appreciate the opportunity to...
hear her opinion and respond.
We also appreciate that she and her husband have entrusted Avada with his hearing healthcare.
Regarding delivery of hearing aids and the Lost, Stolen & Damaged policy, The Company’s
procedure is to notify the patient on delivery of the hearing instrument(s) that they are covered by
LS&D and explain the policy. Later, after the delivery of the instruments referred to in this case,
the patient lost one aid, and the policy was explained to his spouse who was not present for the
delivery of the instrument(s) and the initial explanation of the policy (9/30/15). Avada replaced the
instrument and the patient paid the fee of $400 (10/9/15). Unfortunately, since the policy requires a
deductible of $400, we were not able to get that fee waived for Mrs. [redacted] and are required to
adhere to the policy with all patients.
At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity,
professionalism, ethics, technology and service available to ensure the highest patient
satisfaction. We hope to be of service to the [redacted]s for years to come.
Best regards,
Avada Hearing Care Centers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I understand that [redacted] has received mail from Avada Audiology and Hearing Care in the past and wishes to be removed from the mailing list. I also understand that he has requested this more than one time, and we apologize for the inconvenience. Please know that our intention is only to...
inform and make offers to the public in regard to their own and/or a loved one’s hearing healthcare. We do respect individuals’ wishes to cease mailing, and we want Mr. [redacted] to be aware that since his complaint was filed we have submitted his request directly to our direct mail vendor to have the address provided in the complaint removed from their mailing list ([redacted]). Please allow up to 8 weeks as their may already be mailings in queue.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved A correction to the response: No voice mail was ever left to me On 12/4/at 5pm, I received a call from Stacey informing me that a credit would be sent to me A WEEK later, on 12/11/`the credit letter finally arrived a month later than my visit for the hearing test Not a professional resolution to an offer one reasonably expects to be available upon completion Regards, [redacted]
Please see the attached business response letter. If you need anything further on this case, we will be glad to help.To Whom It May Concern, First, I would like to thank Ms. [redacted] for her active involvement with her mother in regard to her care at Avada. Family support is crucial when making a... decision for better hearing. I would like to thank her as well for taking the time to write with her concerns. At Avada, optimal care is a priority, and we do not take these matters lightly. We have looked into this case and found that [redacted] Director of Operations, became aware of the situation of a delay on Ms. ***’s refund on 10/19/15 (return 9/30/15). She called our finance department to check on the status of the refund, and Ms. [redacted] received her check the next day. We apologize for any inconvenience experienced as Ms. [redacted] awaited the completion of the refund process. We regret that Ms. [redacted] had a hard time finding the right person to contact. We would like to confirm that [redacted] is be the person to resolve the issues for the region, if any should arrive. Additionally, patients and their families are welcome to email our leadership team at [redacted] At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity, professionalism, ethics, technology and service available to ensure the highest patient satisfaction. We look forward to serving this family for years to come. Best regards,Avada
Please see the attached business response to case # [redacted] If you need anything further, we will be glad to help.To Whom It May Concern, We want to thank Mrs [redacted] for writing with her concernsPatient care and courtesy is of utmost importance at Avada, so we appreciate the opportunity to hear her opinion and respond We also appreciate that she and her husband have entrusted Avada with his hearing healthcare Regarding delivery of hearing aids and the Lost, Stolen & Damaged policy, The Company’s procedure is to notify the patient on delivery of the hearing instrument(s) that they are covered by LS&D and explain the policyLater, after the delivery of the instruments referred to in this case, the patient lost one aid, and the policy was explained to his spouse who was not present for the delivery of the instrument(s) and the initial explanation of the policy (9/30/15)Avada replaced the instrument and the patient paid the fee of $(10/9/15)Unfortunately, since the policy requires a deductible of $400, we were not able to get that fee waived for Mrs [redacted] and are required to adhere to the policy with all patients At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity, professionalism, ethics, technology and service available to ensure the highest patient satisfactionWe hope to be of service to the [redacted] s for years to come Best regards, Avada Hearing Care Centers
Please see the attached business reply.To Whom It May Concern, I understand that Mr [redacted] has received calls from Avada in the past and wishes to be removed from the calling listI also understand that, according to the complaint filed with the local Revdex.com, he has requested to be removed before and received a call thereafterPlease know that our intention is only to inform and make offers to the public in regard to their own and/or a loved one’s hearing healthcareWe do respect individuals’ wishes to cease receiving calls, and we want Mr [redacted] to be aware that since his complaint was filed we have marked his patient record as “Patient Requests- no calls” and changed his contact type so that he will no longer show up on any telemarketing lists If Mr [redacted] would like to begin receiving calls from Avada again, we will be glad to update his record so that he can continue to receive information and offersWe also welcome Mr [redacted] to call or visit our clinics at any time and wish him and his loved ones the best with their hearing healthcare Best regards, [redacted] Compliance Office
*** *** * ***Avada Hearing Care Centers *** *** *** ** ***Business Reply to Revdex.com1/31/2017To Whom it May Concern,After reviewing the complaint filed by *** *** *** and the customer history record, we realize he was dissatisfied with the results of his purchase made on 1214/because
he could not hear well with themIn most instances, minor adjustments in either the physical aspects of the product or adjustments to the programming software can make a world of differenceAnd we will be glad to continue to work with *** *** to clean and adjust his current aids.Regarding his request for a refund, the return policy at the time was such that within days of delivery any purchaser shall be entitled to return the hearing aid for any reason, provided such hearing aid is returned in satisfactory condition and shall be entitled to a replacement or full refund of all charges paidSince we are outside of the return period and *** *** was unhappy with the Hearing Care Provider that had been assisting him, we wanted to let *** *** know that as a customer of Avada he is welcome to see another *** at a nearby officeWe have an office at *** *** *** *** *** *** and a second *** sees patientsThe office phone number there is *** That office would be the next closest to his home and our recommendationIf he wishes to make an appointment in the *** *** *** *** will be glad to revisit his care as well.At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity, professionalism, ethics, technology and service available to ensure the highest patient satisfactionWe apologize for any inconvenience and what *** *** *** was a horrible experience.Best regards,*** *** *** ***
To Whom It May Concern, We understand that at the time Ms***’s complaint was filed she had not yet received the advertised gift card for visiting our hearing clinic in *** *** OHon July for a hearing evaluationSince that time, a Walmart gift card in the amount of $was
mailed to *** *** * *** ** *** *** *** *** *** * ** *** ** *** ** ** ***The tracking number for the shipment was ***The tracking report shows Proof of Delivery to the customer on August at 11:a.m At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity, professionalism, ethics, technology and service available to ensure the highest patient satisfactionWe hope Ms*** has enjoyed the gift, and we wish her the best with her hearing healthcare Best regards, *** *** Compliance Officer
Please see the attached Business Reply letter.To Whom It May Concern, We understand Mr*** has experienced some issues with the hearing aids he purchased from AvadaWe want to thank him for his purchase and attempt to resolve this matter to his satisfactionPlease understand that it
is Avada Audiology and Hearing Care’s continued intent for our consumers to be as satisfied with the sound quality, comfort and performance as possible with their hearing instruments We realize to date Mr*** is dissatisfied with the results of his purchaseIn most instances, minor adjustments in either the physical aspects of the product or adjustments to the programming software can make a world of differenceIt is crucial to a successful outcome for the Provider and Patient to make and keep regular service appointments, and it seems Mr*** has been in regular contact with the office Mr*** has asked for Avada to either repair the hearing aids at no cost to him or refund his purchaseWe are outside of the contracted amounted of time allowed to refund the purchase, and we believe a repair will help to get the instruments in working orderTherefore, to ensure customer satisfaction, a repair at no cost to the customer has been approvedMr*** will need to provide the office with his instruments and a description of the issues he is currently having with themThe office will likely have reached out to him personally by the time this letter is received. At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity, professionalism, ethics, technology and service available to ensure the highest patient satisfactionWe hope Mr*** will be fully satisfied with the results of his repairs and we encourage him to continue to go to the office for service appointments for adjustments and cleanings. Best regards, *** *** Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their letter says that on delivery of the hearing aids, that my husband was told about/given their policy on lost aids HE WAS NOT TOLD THIS, NOR WAS HE GIVEN ANY INFORMATION ABOUT A CO-PAY When I called about it, the girl in the office told me that this was 'their policy' but when I asked for a copy, she said they don't have it in writing.How can it be both ways? I was not with my husband when he picked up the aids, but I was with him when the payment was made and all the papers signed and all the sales talk given about Avada and how great they are Not once did anyone say anything about a co-pay, or a policy of lost/stolen aids I do not accept this explanation from Avada and do not think they have followed good business practices in this transaction.Thank you
Regards,
*** ***
Please see the attached business response letter. If you need anything further on this case, we will be glad to help.To Whom It May Concern,
First, I would like to thank Ms. [redacted] for her active involvement with her mother in regard to her
care at Avada. Family support is crucial when making a...
decision for better hearing. I would like to
thank her as well for taking the time to write with her concerns. At Avada, optimal care is a
priority, and we do not take these matters lightly.
We have looked into this case and found that [redacted] Director of Operations, became
aware of the situation of a delay on Ms. [redacted]’s refund on 10/19/15 (return 9/30/15). She called our
finance department to check on the status of the refund, and Ms. [redacted] received her check the
next day. We apologize for any inconvenience experienced as Ms. [redacted] awaited the completion
of the refund process.
We regret that Ms. [redacted] had a hard time finding the right person to contact. We would like to
confirm that [redacted] is be the person to resolve the issues for the region, if any should
arrive. Additionally, patients and their families are welcome to email our leadership team at
[redacted] At Avada, it is our mission to serve the hearing impaired with the
highest degree of integrity, professionalism, ethics, technology and service available to ensure
the highest patient satisfaction. We look forward to serving this family for years to come. Best regards,Avada
On December 4th, following Mr. [redacted]’s call to the clinic, more coupons were received by our office. At this time [redacted] at the Avada [redacted] location left Mr. [redacted] a voicemail to notify him that more coupons had been received and that one had been put into the mail for him as...
promised. Mr. [redacted] did not return [redacted]’s call.
Please see the attached business reply.To Whom It May Concern,
I understand that Mr. [redacted] has received calls from Avada in the past and wishes to be removed
from the calling list. I also understand that, according to the complaint filed with the local Revdex.com, he
has requested to be removed before...
and received a call thereafter. Please know that our intention
is only to inform and make offers to the public in regard to their own and/or a loved one’s hearing
healthcare. We do respect individuals’ wishes to cease receiving calls, and we want Mr. [redacted] to
be aware that since his complaint was filed we have marked his patient record as “Patient
Requests- no calls” and changed his contact type so that he will no longer show up on any
telemarketing lists.
If Mr. [redacted] would like to begin receiving calls from Avada again, we will be glad to update his
record so that he can continue to receive information and offers. We also welcome Mr. [redacted] to
call or visit our clinics at any time and wish him and his loved ones the best with their hearing
healthcare.
Best regards,
[redacted]
Compliance Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. A correction to the response: No voice mail was ever left to me. On 12/4/17 at 5pm, I received a call from Stacey informing me that a credit would be sent to me. A WEEK later, on 12/11/`17 the credit letter finally arrived a month later than my visit for the hearing test. Not a professional resolution to an offer one reasonably expects to be available upon completion.
Regards,
[redacted]
Please see the attached business response to case # [redacted]. If you need anything further, we will be glad to help.To Whom It May Concern,
We want to thank Mrs. [redacted] for writing with her concerns. Patient care and courtesy is of
utmost importance at Avada, so we appreciate the opportunity to...
hear her opinion and respond.
We also appreciate that she and her husband have entrusted Avada with his hearing healthcare.
Regarding delivery of hearing aids and the Lost, Stolen & Damaged policy, The Company’s
procedure is to notify the patient on delivery of the hearing instrument(s) that they are covered by
LS&D and explain the policy. Later, after the delivery of the instruments referred to in this case,
the patient lost one aid, and the policy was explained to his spouse who was not present for the
delivery of the instrument(s) and the initial explanation of the policy (9/30/15). Avada replaced the
instrument and the patient paid the fee of $400 (10/9/15). Unfortunately, since the policy requires a
deductible of $400, we were not able to get that fee waived for Mrs. [redacted] and are required to
adhere to the policy with all patients.
At Avada, it is our mission to serve the hearing impaired with the highest degree of integrity,
professionalism, ethics, technology and service available to ensure the highest patient
satisfaction. We hope to be of service to the [redacted]s for years to come.
Best regards,
Avada Hearing Care Centers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I understand that [redacted] has received mail from Avada Audiology and Hearing Care in the past and wishes to be removed from the mailing list. I also understand that he has requested this more than one time, and we apologize for the inconvenience. Please know that our intention is only to...
inform and make offers to the public in regard to their own and/or a loved one’s hearing healthcare. We do respect individuals’ wishes to cease mailing, and we want Mr. [redacted] to be aware that since his complaint was filed we have submitted his request directly to our direct mail vendor to have the address provided in the complaint removed from their mailing list ([redacted]). Please allow up to 8 weeks as their may already be mailings in queue.