Stacey Houston Photography

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As you can see [redacted] is refusing to refund the money or provide a new session timeI have had an attorney look in to this family and their business and have learned this is not there first issue with Fraud Please see case [redacted] or this article my attorney found from the [redacted] It is not unreasonable for me to ask for my $back before this has to be taken furtherObviously this family is having financial issues but if they can not work on giving a new session time considering the bind they put me in asking me to cancel my paypal claim and then not filling my spot then they must consider doing the right thing and refunding the money There is also an open foreclosure case [redacted] If they truly need my $that bad to steal it to make ends meet than so be itIt is not fair but these people are wrong and have a proven track record of money issues! Regards, [redacted] ***

I received your letter - As explained previously in all correspondence - the seat to this event was sold as NON REFUNDABLE- There was not another date to transfer services to - this was sold and was advertised as ONE DAY ONLY - Much like a sporting event or a concert- the seats are sold as non refundableThe client was aware of this and has stated it in her correspondenceShe has been very difficult to work with as we have made every attempt to work with her - She is simply upset that she is not receiving the conclusion she requested "as a courtesy" to her. We are a business and have policies in place to avoid suchWe book these sessions as non refundable and they do sell outWe made every attempt to satisfy the clients schedule - By rescheduling her time when neededWe encourage her in the future to double check her schedule prior to booking and purchasing non refundable seats to special events

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
As you can see [redacted] is refusing to refund the money or provide a new session time. I have had an attorney look in to this family and their business and have learned this is not there first issue with Fraud.  Please see case  [redacted]   or this article my attorney found from the [redacted].   It is not unreasonable for me to ask  for my $100 back before this has to be taken further. Obviously this family is having financial issues but if they can not work on giving a new session time considering the bind they put me in asking me to cancel my paypal claim and then not filling my spot then they must consider doing the right thing and refunding the money.  There is also an open foreclosure case [redacted].   If they truly need my $100 that bad to steal it to make ends meet than so be it. It is not fair  but these people are wrong and have a proven track record of money issues!
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Regards,
[redacted]

We have been in communication with Ms [redacted] via email. Ms [redacted] purchased one of our seats for our Non Refundable Glitter Session Event (the seats to this sessions were sold to buyers as non refundable and stated as such prior to entering the payment process on our website) As we only offer...

them One day a year and only have a limited number of seats sold to this event. Our non refundable special event policy has been in place for over a year. Our event took place on 2/25 with no future events scheduled. Ms [redacted] booked her session on January 3rd for a 9:30 seat to our Glitter Mini Session Event taking place at our Kenosha Studio on February 25th 2017 On February 13th Ms [redacted] contacted us via Facebook Messenger requesting a time change because she "forgot her daughter had ballet from 9-945" On February 14th We responded to her stating that our event was sold out, However we would see what we could do about getting her time slot moved to allow her to attend our event. We were able to reach out and another family was able to swap times with her -  We emailed her on February 17th , notifying her that we had a 3;30 time slot we could move her to if that would work. She responded immediately accepting the new time slot.  "Perfect"On February 20th we received an email from Ms [redacted] stating that she needed to cancel her seat in our event, due to her other child competing at a cheer event. - We immediately responded to her asking if she "Would you like to try and sell your seat? We do have a waiting list for these - so I can reach out to them. In the event that your time gets booked we will refund your payment. If you happen to sell it- just let us know who will be coming in your place:) "She immediately responded that she would like us to try and sell her seat. We reached out to our pending waiting list and did not have any one that wanted the seat for her time slot. On February 22nd, Ms [redacted] acknowledged that she was aware that the seat was sold as non refundable - However asked that she receive a courtesy refund since she is a new client, we immediately responded to her email politely stating we wouldn't be able to offer the refund. However asked if she would like to move back to the original time we would be happy to accommodate a earlier time if she could. On February 22th at 8:58p We received a message from a previous client asking about the seat that was for sale, She had seen it posted on a garage sale site, She inquired that she would like to purchase it and asked if we would be willing to waive the extra child fee- We told her we would since it would help out Ms [redacted] in the sale of the seat. On February 22nd at 9:00p We were notified by Paypal that a claim has been started for Ms [redacted] purchase.  ( Case ID PP-D-[redacted])   At  9:58pm on 2/22  notified Ms [redacted] that we had a potential buyer for the seat at our event. However we could not transfer the seat with the pending PayPal claim being unresolved. We responded to Paypal that same evening with our Information. On February 27th - 8:07am We received notification from PayPal that Case ID PP-D-[redacted] was found in our favor and the hold on the funds would be released. The case was marked as Buyers Remorse. We did not receive a response from Ms [redacted] from 2/22- 2/27- Which was past our event date.  On Feb 27th at 11:13a we received an email from Ms [redacted] stating she had canceled the claim, However it didn't process until after the session date. We feel we have been accommodating to Ms [redacted]. We had the situation resolved. It was Ms [redacted] PayPal Claim against the funds that would not allow the transfer of her seat. Ms [redacted] has accused us of Stealing her money.  (a lawful crime- to date we are not aware of any additional action taken on her part). We feel we have remained  consistent and more than fair with our purchase policies. Ms [redacted] became hostile when we would not accommodate her request. We have not received any additional correspondence with her regarding this manner. Thank You for taking the time to address this issue with us. I have attached all email correspondence, receipts, our product description and paypal claim notifications for your review. NOTE: This is the first complaint we have received - What is the next step in the process?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] is still not offering a refund or session credit at this time. I am attaching picture showing I cancelled the Paypal claim--- it was not just " decided in her favor". I cancelled it per her request in an attempt for her to fill my session time. I had no control over the amount of time it took paypal to respond and close the claim.
Regards,
[redacted]