Complaint Response:
sans-serif;">At STACK, we place great priority on user experience and we’re incredibly proud of the positive response we receive from our customers as a result
We’re sorry to learn that in this particular case, we have a user that was less than satisfiedWe can assure that the comments and feedback shared here have not been taken lightlyHowever, after a comprehensive review of this experience, we can confidently say the review is both unfair and unwarranted
While our team is certainly no stranger to the sense of urgency that often exists with project bidding, we cannot commit that our training resources and schedule will always match with the exact need or timing of our usersMr*** requested training late in the day on a Friday and was scheduled for the following Monday, but grew frustrated due to the 3-day waitUnfortunately for STACK and for ** *** ***, we were not given the opportunity to help their team learn to use our softwareWe make every effort to accommodate the customer and this case was no differentMr*** subscription fees were refunded in full and we wish his company nothing but future growth and success
Thank you again,
*** ***
Director of Marketing
Stack Construction Technologies
Complaint Response:
sans-serif;">At STACK, we place great priority on user experience and we’re incredibly proud of the positive response we receive from our customers as a result
We’re sorry to learn that in this particular case, we have a user that was less than satisfiedWe can assure that the comments and feedback shared here have not been taken lightlyHowever, after a comprehensive review of this experience, we can confidently say the review is both unfair and unwarranted
While our team is certainly no stranger to the sense of urgency that often exists with project bidding, we cannot commit that our training resources and schedule will always match with the exact need or timing of our usersMr*** requested training late in the day on a Friday and was scheduled for the following Monday, but grew frustrated due to the 3-day waitUnfortunately for STACK and for ** *** ***, we were not given the opportunity to help their team learn to use our softwareWe make every effort to accommodate the customer and this case was no differentMr*** subscription fees were refunded in full and we wish his company nothing but future growth and success
Thank you again,
*** ***
Director of Marketing
Stack Construction Technologies