Stacy's Travel

I wish I could give ZERO stars, but that isn't an optionWe booked a vacation a year in advanceLife happened and we had to cancel a few months later due to unexpected financial obligationsThey told me we had to come in to cancelI didWhen I was told there is a cancellation fee for ***'s Travel (not the cruise line we booked through) I took my credit card outI get it, nobody is happy to have to pay a cancellation fee, but I understand why they doIt was $a person and yes they did charge a cancellation fee for our two children that are and years old, so $bucksWhatever, I get itI handed my credit card over and ***, the owner herself, sat behind me saying, "My employees don't work for free" and things like "You don't work for free why should we." ***Another woman started pulling out the contract and making copies and trying to show it to me, to which I said, "I agreed to pay it already, I don't need to see the contract." So, as the environment grew more *** with unnecessary comments, the poor women actually helping me wrote down my credit card information and then told me I could leaveI went to leave and *** stood up and said, "I am going to call the police ***!" (RIDICULOUS!) She stated I had to sign my credit card statement, which the employee hadn't even run my card yet, she was going to charge it later (like you would over the phone with the expiration date and security code on the back)*** and two other employees*** me while the woman typed my information in and charged my cardThis seemed to take a lifetimeI was called a "*** client" and *** said "We don't want your business." I commented about that and said, "This is disgusting" and the women called me disgusting back and laughed at meI mean f*, all because I had to canceljust ***I've never been talked to that way by a group of strangers*** business*** employees*** OWNERShame on them

I have done business with Stacy's Travel for more than yearsEvery single trip we have ever done with them (adults/and kids) has been perfectThey are always helpful, friendly and professionalIn fact, they know me by name and remember where I've traveled, and it's great to get personalized service at a local business
The ladies in the office work together and anyone is happy to help whenever we come in, regardless if we have questions or are making a paymentI have always been happy with the services they provide