Stacy's Tree Service

Complaint: [redacted]
I am rejecting this response because: Please see attached
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The statement Dario made about the fees were not true.  We made an appointment to meet with him and when we arrived he was no where to be found.  We drove 1/2 hour and he is wondering why my husband was furious! It was the next day after the incident that my husband called him an expletive word.  The bottom line is Dario is a lier.  Oh and I am sure he knows who spoke with us when we arrived at the dealership because there were 2 sales associates there and they were well aware how upset we were.  We have never had an experience like this before with a business and are appalled at the handling of the situation with the dealership and the shady people they hire.
Regards,
[redacted]

Our General Manager, Ed R[redacted], has been in contact with [redacted] to resolve this matter.  Global has agreed to reimburse [redacted] for the Apple Car Play, in addition, we have provided [redacted] with some additional service(s).  [redacted] was mutually agreeable with this resolution of...

the matter.

Our Service Manager, [redacted] Z[redacted], has been in contact with [redacted].  Mr. Z[redacted] explained that the oil was possible residue that would burn off and he asked [redacted] to return with the vehicle so we could inspect and clean the area if necessary, they made an appointment for...

Saturday, February 13, 2016.  [redacted] cancelled this appointment and stated that the oil smell was less each day and no longer noticeable.   We feel the matter was resolved and gave the customer the opportunity to return so we could have inspected it, [redacted] agreed that it just seemed to be some residue.

Since [redacted] lives in [redacted] the dealership had run into some problems having her Motor Vehicle processed which caused a delay.  We have been in touch with [redacted] and sent her a check for the reimbursement of her rental expenses and, in the meantime, she received the documentation and...

plates she needed.  [redacted] expressed that she is satisified with the outcome.

As stated by [redacted], he did have his vehicle at Global for repairs unrelated to the radio.  He did request us to look at the radio, which we did and the technician diagnosed the issue as needing a replacement.  [redacted] is stating that he took the vehicle somewhere else and had a fuse...

replaced and with that the issue is corrected.  We have provided a diagnostic at no charge for a noise concern as a goodwill courtesy, [redacted] did decline the repair.We apologize for the issue with the radio, however, this was a misdiagnosis/human error, it was not done intentionally and [redacted] was not charged so he incurred NO cost.We have apologized to [redacted] for the misdiagnosis, we have provided a free service to him, in addition, there was no charge, however, once again we extend our apology for the error.

[redacted] was in our dealership to discuss this matter with the Jeep Sales Manager, Tom and the General Manager, Ed R[redacted].  At that time, it was our understanding that the matter was resolved to [redacted] satisfaction.  We are currently reaching out to [redacted] to request that he...

formerly withdraw this complaint.

This is to respond to Ms. [redacted]'s that she is "rejecting" our response to her complaint.  Unfortunately, we cannot change our response that note the facts, her request can only be granted by the manufacturer.  Ms. [redacted] has been in touch with [redacted] herself, they have issued her a case number and worked on this matter.  Our Service Director and General Manager have both worked on this matter and have made every attempt to try and have the manufacturer reinstate the Lifetime Powertrain Warranty but it has been to no avail, without following the guidelines in the owner's manual, the manufacturer can void that warranty.

We apologize for the amount time it has taken to respond to Ms. [redacted]'s complaint, we have been in contact with the manufacturer to try and resolve Ms. [redacted]'s issue with the warranty on her 2007 Jeep Wrangler.  Unfortunately, [redacted] has denied the re-activation of Ms. [redacted]'s...

warranty.  [redacted] has specific guidelines that are required to maintain the "Lifetime Powertrain Warranty," attached please find a copy from a page of Warranty Bulletin that explains the Powertrain Limited Warranty Eligibility for Ms. [redacted]'s vehicle.  Ms. [redacted] purchased her vehicle from Global August 25, 2007, her vehicle has been in our Service Department numerous times for various repairs, however, she did not have her vehicle serviced between November 4, 2010 and February 29, 2012 at Global, so we have no record of the required 5-year inspection process being done during the required time and neither does the manufacturer, therefore, the warranty has been voided.We have tried to work with the manufacturer, unfortunately, our attempts have been unsuccessful.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have been in contact with [redacted] and he requested the monies he stated he didn't receive be sent to [redacted]  A check in the amount of $383 was issued to [redacted] and mailed on July 16,  2015.  A copy of the check is attached.  We apologize to [redacted] for the...

delay in processing his check.

Unfortunately, we were unable to supply [redacted] a vehicle she had requested to do not being able to meet certain requirements or terms.  Attached is an email from Mr. Al[redacted] outlining the discussion he had with [redacted] which resulted in profanity being used by [redacted].  You...

can read the details, as well as, the disclaimer for the vehicle they are referencing.  We do everything possible to assist the customer to get into the vehicle of their choice, however, the terms need to be met for that to occur.?