Stadium Inn

Ms [redacted] 's daughter called in a payment on her account and evidently used Ms [redacted] 's credit card.? According to her complaint, the first time she did this, it was with Ms [redacted] 's permission.? Ms [redacted] 's daughter subsequently called in two more payments on her account using Ms [redacted] 's card.? On each occasion, the digit security number was given to us.? We have since spoken to Ms [redacted] , explained what happened and apologized.? Ms [redacted] told us she did not want the money refunded because her daughter paid her back.? I think the situation has been resolved, but Ms [redacted] is free to contact us if she feels that it has not been resolved.? [redacted] ***CNAC

First, [redacted] is comparing the current blue book value of a vehicle he purchased two years ago? Further, he is confusing the numbers? [redacted] paid $12,for the vehicle? The $18,he is referring too is likely from the Truth in Lending Act disclosure, which is the sum of all payments under the contract (including interest, sales tax, and titling fees)? All this was explained to him in detail at the time of the sale and we video record our loan closings, a copy of which can be provided should he so desire.In the approximate months he had possession of the vehicle, he put 36,miles on it? The vehicle was sold with a month/24,mile warranty (also included in the price) which he has far exceeded? J.DByrider not only honored the warranty but CNAC paid many repair expenses beyond the scope of the warranty, going way above and beyond what we were contracted to do in an attempt to satisfy himUltimately, when he stopped paying his note, CNAC was no longer willing to pay expenses to repair the car? He averaged nearly 2,miles a month on the vehicle, which certainly indicates it worked well for a majority of the time he owned it? [redacted] requests are unreasonableHe wants either a title free and clear title to a car he has not paid for or an $18,vehicle, which is nowhere near the price he agreed to pay for the vehicle he purchased? Regardless, he is way behind on the payments he agreed to pay to CNAC and short of [redacted] catching the note up in a lump sum payment, there is nothing CNAC or JD Byrider can do for him?

First, [redacted] is comparing the current blue book value of a vehicle he purchased two years ago Further, he is confusing the numbers [redacted] paid $12,for the vehicle The $18,he is referring too is likely from the Truth in Lending Act disclosure, which is the sum of all payments under the contract (including interest, sales tax, and titling fees) All this was explained to him in detail at the time of the sale and we video record our loan closings, a copy of which can be provided should he so desire.In the approximate months he had possession of the vehicle, he put 36,miles on it The vehicle was sold with a month/24,mile warranty (also included in the price) which he has far exceeded J.DByrider not only honored the warranty but CNAC paid many repair expenses beyond the scope of the warranty, going way above and beyond what we were contracted to do in an attempt to satisfy himUltimately, when he stopped paying his note, CNAC was no longer willing to pay expenses to repair the car He averaged nearly 2,miles a month on the vehicle, which certainly indicates it worked well for a majority of the time he owned it [redacted] requests are unreasonableHe wants either a title free and clear title to a car he has not paid for or an $18,vehicle, which is nowhere near the price he agreed to pay for the vehicle he purchased Regardless, he is way behind on the payments he agreed to pay to CNAC and short of [redacted] catching the note up in a lump sum payment, there is nothing CNAC or JD Byrider can do for him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11231608, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I talk with someone and told them my daughter would pay me back but the fact remain that they took the money out without permission and they are taking responsibility for their actionsThey are still saying my daughter called in the payments, She called in two payments and they took two payments without permission Regards, [redacted] ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11231608, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,I
Gerald Johns
jd byrider knows that the car is a "lemon " and that they financing the car at a new vehicle priceThe blue book value on a Dodge stratus with miles is under $4,000.00, opposed to the $18,they are financingThe front Axelrod broke, it had a major oil leak, the transmission is leaking, and the check engine light has been on from the time I first purchased the carI asked them to put me in something worth $18,but they refused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11231608, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

*** *** purchased a car from us on March 29, 2014. Apparently, *** *** believes based on a Carfax report that the car was in an accident prior to us selling him the vehicle. I have attached an Autocheck vehicle history report that shows the car has never been in an accident. If
*** *** has been in an accident with the vehicle, then he needs to provide us information on that accident so we can file an insurance claim. *** *** is currently days late on his payments and has been late on his payments since May of 2015. His last payment was made on 12/12/and that was for $(his regular payment is $94.78/weekly). We have tried to work with him and offered him an opportunity to try and catch up on his payments with his tax return, but he did not do that. On March 14, we had his car repossessed legally by a Louisiana licensed repossession agent, ARB of Louisiana. Louisiana law does not require a court order to repossess a vehicle. Pursuant to Louisiana Law, a notice of default and intent to repossess was sent to *** *** last known address on December 8, 2015. We have never refused to work on *** *** car, we have just refused to work on it for free. *** *** does not want to pay for any work to be done on his vehicle, nor does he want to pay his car note. In the years since he purchased his vehicle, we have performed $3,worth of work on his vehicle and he has paid a total of $for those repairs. $of that work was covered by our warranty. The remaining $2,was done out of goodwill. We have worked with *** *** time and time again and can no longer perform free service work for a customer that refuses to even pay his car note

Ms***'s daughter called in a payment on her account and evidently used Ms***'s credit card. According to her complaint, the first time she did this, it was with Ms***'s permission. Ms***'s daughter subsequently called in two more payments on her account using Ms
***'s card. On each occasion, the digit security number was given to us. We have since spoken to Ms***, explained what happened and apologized. Ms*** told us she did not want the money refunded because her daughter paid her back. I think the situation has been resolved, but Ms*** is free to contact us if she feels that it has not been resolved. *** ***CNAC

Ms***'s daughter called in a payment on her account and evidently used Ms***'s credit card. According to her complaint, the first time she did this, it was with Ms***'s permission. Ms***'s daughter subsequently called in two more payments on her account using Ms
***'s card. On each occasion, the digit security number was given to us. We have since spoken to Ms***, explained what happened and apologized. Ms*** told us she did not want the money refunded because her daughter paid her back. I think the situation has been resolved, but Ms*** is free to contact us if she feels that it has not been resolved. *** ***CNAC

*** *** purchased a car from us on March 29, 2014. Apparently, *** *** believes based on a Carfax report that the car was in an accident prior to us selling him the vehicle. I have attached an Autocheck vehicle history report that shows the car has never been in an accident. If
*** *** has been in an accident with the vehicle, then he needs to provide us information on that accident so we can file an insurance claim. *** *** is currently days late on his payments and has been late on his payments since May of 2015. His last payment was made on 12/12/and that was for $(his regular payment is $94.78/weekly). We have tried to work with him and offered him an opportunity to try and catch up on his payments with his tax return, but he did not do that. On March 14, we had his car repossessed legally by a Louisiana licensed repossession agent, ARB of Louisiana. Louisiana law does not require a court order to repossess a vehicle. Pursuant to Louisiana Law, a notice of default and intent to repossess was sent to *** *** last known address on December 8, 2015. We have never refused to work on *** *** car, we have just refused to work on it for free. *** *** does not want to pay for any work to be done on his vehicle, nor does he want to pay his car note. In the years since he purchased his vehicle, we have performed $3,worth of work on his vehicle and he has paid a total of $for those repairs. $of that work was covered by our warranty. The remaining $2,was done out of goodwill. We have worked with *** *** time and time again and can no longer perform free service work for a customer that refuses to even pay his car note.

On this particular vehicle the Catalytic Converter original equipment is a single pipe system. We advised *** *** that the most inexpensive way to have her vehicle repaired would be to take the vehicle to an exhaust shop and have a Universal Catalytic
Convertor installed because the exhaust pipe from the catalytic converter to the muffler would need to be welded and we did not have that capability While we are able to replace the entire catalytic convertor system, it would be more costly than having it done at an muffler shop. Our program with our customers is that we will charge them our cost for a part plus $40/hrlabor. *** *** is very familiar with our program as she was previously our Service Manager. Our cost for the parts in this case (a Universal Catalytic Converter from AutoZone) plus the cost of sending the part to an outside vendor to be welded would be $313.26+tax. Another option which would allow us to do the repair in house is to buy an aftermarket Direct Fit Catalytic Converter. Our cost on that plus labor would be $plus tax We also had Meineke Muffler give a quote for this repair and they said it would be $plus tax for parts and labor. While I was not there, and cannot say for sure what our service advisor told MsRoth, these are the three options available to her. If she were to get it repaired here, her $diagnostic fee would be applied to the repair. However, she would still be cheaper going to Meineke Muffler and having the repair done. We are happy to perform either of these repairs for her and have the diagnostic fee applied to the repair. As for leaving the lights in her vehicle on, we apologize to *** *** for that happening

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11231608, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,I
Gerald Johns
jd byrider knows that the car is a "lemon " and that they financing the car at a new vehicle priceThe blue book value on a Dodge stratus with miles is under $4,000.00, opposed to the $18,they are financingThe front Axelrod broke, it had a major oil leak, the transmission is leaking, and the check engine light has been on from the time I first purchased the carI asked them to put me in something worth $18,but they refused

First, *** *** is comparing the current blue book value of a vehicle he purchased two years ago? Further, he is confusing the numbers? *** *** paid $12,for the vehicle? The $18,he is referring too is likely from the Truth in Lending Act disclosure, which is the sum of all payments under the contract (including interest, sales tax, and titling fees)? All this was explained to him in detail at the time of the sale and we video record our loan closings, a copy of which can be provided should he so desire.In the approximate months he had possession of the vehicle, he put 36,miles on it? The vehicle was sold with a month/24,mile warranty (also included in the price) which he has far exceeded? J.DByrider not only honored the warranty but CNAC paid many repair expenses beyond the scope of the warranty, going way above and beyond what we were contracted to do in an attempt to satisfy himUltimately, when he stopped paying his note, CNAC was no longer willing to pay expenses to repair the car? He averaged nearly 2,miles a month on the vehicle, which certainly indicates it worked well for a majority of the time he owned it? *** *** requests are unreasonableHe wants either a title free and clear title to a car he has not paid for or an $18,vehicle, which is nowhere near the price he agreed to pay for the vehicle he purchased? Regardless, he is way behind on the payments he agreed to pay to CNAC and short of ** *** catching the note up in a lump sum payment, there is nothing CNAC or JD Byrider can do for him?

On this particular vehicle the Catalytic Converter original equipment is a single pipe system.? We advised? *** ***? that the most inexpensive way to? have? her vehicle repaired? would be? to take the? vehicle to an exhaust shop and have a ? Universal Catalytic
Convertor installed because the exhaust pipe from the catalytic converter to the muffler would need to be welded and we did not have that capability? While we are able to replace the entire catalytic convertor system, it would be more costly than having it done at an muffler shop.? Our program with our customers is that we will charge them our cost for a part plus $40/hrlabor.? *** *** is very familiar with our program as she was previously our Service Manager.? ? Our cost for the parts in this case (a Universal Catalytic Converter from AutoZone) plus? the cost of sending the part to an outside? vendor to be welded? would be $313.26+tax.? ? Another option which would allow us to do the repair in house is to buy an aftermarket Direct Fit Catalytic Converter.? Our? cost on that plus labor? would be $plus tax? We also had Meineke Muffler give a quote? for this repair and they said it would be? $plus tax for parts and labor.? ? While I was not there, and cannot say for sure what our service advisor told MsRoth, these are the three options available to her.? If she were to get it repaired here, her $diagnostic fee would be applied to the repair.? However, she would still be cheaper going to Meineke Muffler and having the repair done.? We are happy to perform either of these repairs for her and have the diagnostic fee applied to the repair.? ? As for leaving the lights in her vehicle on, we apologize to *** *** for that happening.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I talk with someone and told them my daughter would pay me back but the fact remain that they took the money out without permission and they are taking responsibility for their actionsThey are still saying my daughter called in the payments, She called in two payments and they took two payments without permission
Regards,
*** ***
?

I am having trouble understanding exactly what *** *** complaint is trying to say.? I think? that *** *** is trying to say that he feels that he overpaid for his vehicle that he purchased over years ago.? ? Due to privacy laws, I cannot discuss specifics of his account
with CNAC, but I can say we have tried unsuccessfully for months to get into contact with *** ***? ? As far as the value of the vehicle, first I will note *** *** is? referencing the current value of his vehicle, not the value when he purchased the car years ago.? Second, as we no doubt explained to *** *** when he purchased his vehicle, the price of the program includes more than just a vehicle.? For example it also includes a month, 24,mile warranty.? *** *** received approximately $in service work on his vehicle over the past years for which he only paid $55.? As far as the allegations of fraud, I again would need more details to respond to this complaint.? If the alleged fraud is in the price of the vehicle, I can assure you that *** *** would have been told and shown the price of the vehicle no less than times during the purchasing process.? If *** *** would like to contact us at ###-###-####? we would be happy? to discuss this further or the status of his account.?

First, [redacted] is comparing the current blue book value of a vehicle he purchased two years ago.  Further, he is confusing the numbers.  [redacted] paid $12,395 for the vehicle.  The $18,000 he is referring too is likely from the Truth in Lending Act disclosure, which is the sum of all payments under the contract (including interest, sales tax, and titling fees).  All this was explained to him in detail at the time of the sale and we video record our loan closings, a copy of which can be provided should he so desire.In the approximate 19 months he had possession of the vehicle, he put 36,000 miles on it.  The vehicle was sold with a 24 month/24,000 mile warranty (also included in the price) which he has far exceeded.  J.D. Byrider not only honored the warranty but CNAC paid many repair expenses beyond the scope of the warranty, going way above and beyond what we were contracted to do in an attempt to satisfy him. Ultimately, when he stopped paying his note, CNAC was no longer willing to pay expenses to repair the car.  He averaged nearly 2,000 miles a month on the vehicle, which certainly indicates it worked well for a majority of the time he owned it.  [redacted] requests are unreasonable. He wants either a title free and clear title to a car he has not paid for or an $18,000 vehicle, which is nowhere near the price he agreed to pay for the vehicle he purchased.  Regardless, he is way behind on the payments he agreed to pay to CNAC and short of [redacted] catching the note up in a lump sum payment, there is nothing CNAC or JD Byrider can do for him.

I am having trouble understanding exactly what [redacted] complaint is trying to say.  I think that [redacted] is trying to say that he feels that he overpaid for his vehicle that he purchased over 3 years ago.    Due to privacy laws, I cannot discuss specifics of his account...

with CNAC, but I can say we have tried unsuccessfully for months to get into contact with [redacted]   As far as the value of the vehicle, first I will note [redacted] is referencing the current value of his vehicle, not the value when he purchased the car 3.5 years ago.  Second, as we no doubt explained to [redacted] when he purchased his vehicle, the price of the program includes more than just a vehicle.  For example it also includes a 24 month, 24,000 mile warranty.  [redacted] received approximately $1054 in service work on his vehicle over the past 3.5 years for which he only paid $55.  As far as the allegations of fraud, I again would need more details to respond to this complaint.  If the alleged fraud is in the price of the vehicle, I can assure you that [redacted] would have been told and shown the price of the vehicle no less than 4 times during the purchasing process.  If [redacted] would like to contact us at ###-###-#### we would be happy to discuss this further or the status of his account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I talk with someone and told them my daughter would pay me back but the fact remain that they took the money out without permission and they are taking responsibility for their actions. They are still saying my daughter called in the payments, She called in two payments and they took two payments without permission.
Regards,
[redacted]