Stadium Nissan

Review: I have a 2004 Nissan 350Z. I had a problem with the passenger side window not working. I called My dealer to find out how much, how long it will take and when I can bring it in. I asked for my previous serviceman and was told he didn't work there and I was transferred to another serviceman. After I introduced myself I and gave him my reasons for calling he said he didn't know how much it would cost until I bring the vehicle in and agree to having a diagnostic service to determine the problem. He also stated it would cost me $120 for the testing. I asked at that same time how much will it cost if its just the motor? He said about $500 to $600 if I also needed a regulator. I brought the car in on a Monday morning 09/14/2015. I asked for this serviceman and waited 45 minutes for his attention. In the meantime...my auto was put on an alignment machine that I did not authorize in the first place. This looks like a standard procedure seeing all the vehicles that arrived were put on the same machine. When I was approached by this serviceman he apologized about leaving us wait so long and he proceeded to take me to my vehicle and he opened the hood. He read me the riot act that my belts, alignment, fluid condition, tire pressure and whatever else needed changing. The estimate to do the repairs he recommended came to over $2000 which I did not do anyway. My reason for being there was my window. After waiting 3:15 minutes in their waiting room he came in at 12:15 and said the motor only needed replacing. I then asked how long it would take to do it and he said "I can have you out by 2:pm. I agreed to get it done not asking for the completed price because I was told verbally it would be around $500.00 + taxes. When I got the bill it turned out to be $745.00....359.00 for parts and $360.00 for labor. I questioned this. It took about 2 hours to complete the job after they found the problem. I asked if the diagnostic cost was included and he said no. I was not to be charged the $120.00 I had them repair it.Desired Settlement: I am willing to accept the $500.00+taxes as quoted me in the beginning. I never did receive an updated estimate of repairs before having it fixed. I would like $200 returned to me.

Review: I purchased a vehicle on 10/19/2014. I took the advice of my finance manager and agreed to a lease. Initially he seemed very seasoned and knowledgable. I trusted that since this was his field of competence he would steer me in the right direction. After completing the paperwork I went home and reviewed with less pressure. I realized that during the life of the loan I would be paying a substantial amount more considering I was clear that I would be keeping this vehicle. I contacted the dealer and immediately went back within a few hours to redo the contract to reflect a purchase. I secured financing through NMAC. This is when I became skeptical and realized that things were conducted in an unethical manor. I was initially told my interest rate was approved at 4.99%. After waiting in a room to complete my paperwork I kindly denied any additional products other than GAP. It was slightly rebutted, but then dropped. Shortly after denying additional products I received the news that my interest rate was now 5.99%. I agreed to the terms knowing that this was completely unfair. At this point I was exhausted with the sales process. On 10/20/2014 at 10:57am I received a call from (Finance) with the exciting new that my interest rate was reconsidered and lowered to 4.14%. I just needed to come in to sign new paperwork per the lenders request. After work I rushed over, but (Finance) was gone. I was placed with (Alt Finance) and he printed the paperwork. Thankfully I was very thorough with my review of the contract. Of course, I found that I have a charge for an extended warranty product. I signed a document declining this previously. When I mentioned this I was told my interest would have to stay at 5.99%. (Alt Finance) wasn't at all going to help all. I argued and ask for a manager who agreed to keep the 4.19% after reviewing the case. (Alt Finance) was assigned to execute the deal. I've experienced extremely unethical sales practices and feel they're unfair and deceptive.Desired Settlement: This matter SHOULD NOT be taken lightly. I drove on three separate occasions just to rectify these issues. I paid for gas out of my own pocket just to argue with sales representatives who choose to practice unethically. Consumers should not be intimidated into to accepting unwanted products in order to received a reduced interest rate. This clearly isn't a place I will ever do business with again or recommend to anyone (friends, family, [redacted]). Many people may not notice these additional products being added to their contracts or feel obligated to agree to a higher rate. I believe the employees should genuinely care about the financial position they place consumers in and not be so focused on their short term gain. I want corporate to be aware of these practices and do more to prevent it from happening to innocent consumers. Consumers shouldn't be intimidated by the professionals we entrust. This should be an exciting time; not stressful.

Business

Response:

In response to this complaint we have been in contact with the consumer and have made attempts to try to make him happy. When he originally consummated the transaction the consumer was given the option of both purchasing or leasing the vehicle by the sales manager. The consumer decided to move forward with the lease and then completed all of the paperwork with the finance manager who also gave him the option of buying the vehicle or leasing it and he again decided to move forward with the lease. The consumer then took the car home and to our knowledge was a happy customer.

Later that same day the consumer returned stating that he did not want to lease any longer and wanted to switch it to a purchase. California law does not provide for a cooling off period or other cancellation period for vehicle sales. Therefore, you cannot later cancel the contract simply because you change your mind, decide the vehicle costs to much, or wish you had acquired a different vehicle. That being said we still wanted to make sure that he was happy so we decided to rescind the lease contract and switch the transaction into a purchase. He resigned all of the paperwork with the same finance manager and the finance manager offered to try to get him a lower interest rate once the purchase was submitted to the lenders.

The next day the finance manager called the consumer and informed him that we were able to secure financing at a lower interest rate and that we would need the consumer to come in and sign a contract with a lower payment. The consumer had not shown up yet that day so the finance manager then went home since his shift was over. When the consumer arrived another finance manager offered to help with the transaction and when he brought him in the office he printed out what had been stored in the computer which was a payment that was $15.00 lower than the original payment that included a service contract (the original finance manager had planned on reviewing this option with the consumer). Our policy requires that a finance manager surrender an unexecuted (unsigned) copy of the contract to the consumer for them to review to make sure that everything is correct. So if there is anything missing or incorrect it can be fixed before it is signed. When the consumer realized that there was a service contract he pointed it out and was upset. The finance manager did not know the terms or anything discussed between the consumer and original finance manager so he went to the sales manager and asked for assistance. The sales manager then removed the service contract and explained there was no ill intent, apologized for the misunderstanding and signed a new contract that was $30.00 lower than his original payment. The consumer then took the car home and to the best of our knowledge was a happy customer.

Then a few days later he called our Customer relations manager and stated that he had a bad experience with the finance manager when he came in to resign the contract. He felt that the finance manager was stuffing a service contract into the purchase which he didn't agree to. Once again, there was never a contract that was signed by the consumer that included a service contract. So our customer relations manager opted to give him the service contract for no charge(a 995.00 value) in order to make him happy. The consumer then agreed to take the service contract at no charge and to our knowledge was a happy customer.

I feel we have gone above and beyond to try to make this consumer happy. We had every right under California law to not cancel the original lease contract. We are all human and sometimes when we try to help we end up making things worse, which seems to be the case in this scenario. We admitted that, apologized for any misunderstanding, and also compensated the guest for the inconvenience.

Review: I brought my 2008 Niissan Maxiia in to Stadium Nissan on May 26th. Quote to service tech [redacted] "I want the engine completely checked out as we have 80,000 miles on the car and want to make sure there is nothing wrong and the car will last along time". I also askked that they do an oil change. I left my car based on that information. Stadium Nissan called later that day and advised I needed my fuel injectors cleaned along with some other small items. We picked the car up at 6:30 that evening. At 8pmm that same evening th engine exploded on the 22 freeway. Luckily no one was hurt. I called Nissan the next day and asked how can this happen? They stated that a piston rod broke through the engine and I will need a new engine for 9k or 11k. That there must be a pre existing problem. Whether or not there was,, my question back was wasb't that I why I brought it in, to enbsure something like this doessn't happen? The serviice manager then proceeded to tell me that thhey don't really check deep in to the engine. My complaint is that no one told me this when I brouightt my car in as I would have paid more to have the engine gone through thoroughly or would have had the option to take somewhere else. As a consumer I llelft my car with the intention of having "everything" checkked but yet it was not; I am now going to have a ueed engine put in and it will cost me almost $3k, however all of this could have been prevented if I was given the correct expectations upfront when I checked in my car for service.Desired Settlement: Due to the lack of transparency and the expectation I was left with in that "everythting would be checked" I would like Stadium Nissan to take accountability and pay for the $2800 to repair my car and admit that they did not provide the correct expectation with me when I left my car in thier hands.

Review: Called Stadium Nissan and was transferred to [redacted]. I told them I was interested in their Versa Note ad and he said they had one for $10,999. I said ok, since Costa Mesa Nissan was advertising the same thing. {Turns out the they are owned by the same company'] He checked and he said he only had one left. I asked him whether this was a manual and he said it was a 5sp. Also asked about the out the door price and he said it would be around $12,100, including taxes and license. I told him that I will come down to pay for the car, with a $3k from my credit card and a personal check. He said that was fine and that there were no restrictions.

When we got there, he was showing me the sedan, which was about $2k lower in MSRP, when I asked for the Versa Note (Hatchback). This was the first indication that it would not be right. Next he found the 2014 Versa Note S, which we test drove. Going into his office, he said he would need approval to "give this car away". I told him, this is the price you mentioned over the phone that is why I came down. If this is not the case, tell me right now. The "manager" then comes and starts verifying that Costa Mesa has the car and also the deal and seems to be biding his time. I told him they had the ad from the same paper. [redacted] said they do not have the paper. Finally, I asked them again whether they will sell the car at the price. They said no. They also said that I won't be able to get it from Costa Mesa. Typical bait and switch and dishonest car salesmen.Desired Settlement: I've bought Hondas and Toyotas based on ads and have much better experience. The Fit was signed and delivered within one hour. The Corolla was within 1.5 hrs. No bait and switching. They honored what they said over the phone, definitely honest and more pleasant experience. Was expecting the same from Stadium, but sadly no.

Review: I was lured by Stadium Nissan of Orange by using Bait and Switch Tactics. They gave an AD on Autotrader.com, which attracted me to buy Pathfinder SV model. The Internet sales rep, [redacted] contacted me and we agreed on a price. I asked her multiple times about the price and she confirmed the same multiple times and asked me to come sign the paperwork. When I drove 75 miles to buy the car, she and her manager started behaving like they do not know about the deal and the conversation. I showed them their Autotrader.com deal which they did not honor. My overall experience from Nissan dealership and Internet sales department was disappointing. Nissan just lost a customer to their competitor. I would be happy to provide more details, if required in further investigation. Internet sales department should be used for sales to tech savvy people who do not have time to negotiate in dealership, and not to lure customers into dealership and then harass them. I am extremely disappointed from this experience.Desired Settlement: I want to complaint about businesses using this tactics to lure people by giving false advertisements which they cannot honor. They also agree with people on price over the phone just to lure them and not honor the same. I want these mal-practices to stop so that innocent people are not victimized further.The name of the Internet sales rep is [redacted]. Please let me know if any further info is required. I just want these practices to stop.

Business

Response:

I spoke with the guest regarding complaint id [redacted]. He now understands the transaction and what happened. He was still upset about the time he spent in the car driving back and forth from san diego with his family in the car. So we compensated him by giving him a gift certificate to the movies so he could spend some family time somewhere other than a car dealership.

Finance Director

Stadium Nissan

Traded in my '06 Murano for a '14 one at the end of September. Worked with [redacted] who was wonderful. Every person there was helpful, honest and I never felt the typical "pressure" that you associate with dealerships. I highly recommend it!

Review: Hi I brought a car from Nissan stadium in July 3. They told me I need to buy a warranty cause the car did not come with one the car a 2013. . should come with manufacturer warranty they told me it did not they told me they would charge me 1300 for a warranty and my papers 3500 that is not what they told me they will not return calls the manager refuses to call me a sales manager will not call me back and the salesperson just keeps lying to me and the receptionist says that there never end the manager what can I do about this the car is really tight on my back it hurts my back I showed him a doctors note to return the vehicle to get something maybe bigger and they just ignore me and they have no concerns and talking to me or anything but my main priority was to get the money back for the warranty because this should have a manufacturer warranty on a 2013 certified vehicle will less than 10000 milesDesired Settlement: get the money back for the warranty because this should have a manufacturer warranty on a 2013 certified vehicle will less than 10000 miles

Business

Response:

I spoke to [redacted] and had her come in to the store so that I could address her concerns. She was frustrated because she could not get anyone to explain to her the difference on the warranties when she canme back to the store after the sale. On Thursday she came back to the store and I explained to her all of her coverages that she had and also that they were optional. She them decided to keep the coverage and left happy.

Review: I purchased a vehicle from Nissan. At the time of signing purchase paperwork, the finance manager/agent was offering us extras (extended warranty, other products) and when I opted out I noticed a negative demeanor thereafter. Then he sold us GAP insurance by not asking us, he just told us go sign for it. When I asked if it was necessary, he responded that Yes..I came to find out that my insurance agent was ready to add it to my policy but I did not get a chance. We payed $700 for GAP insurance when my insurance company has already added it to my policy for a small fraction of the one pushed on us by the agent. On the contract it states that I can cancel the policy anytime. But I can not get a hold of any one at the dealer that is willing to help. The agent has not returned numerous messages and phone calls. I've also tried to contact the general manager with the same (emails and phone calls) but no one returns my calls or answers. I've visited the dealer but they "are not available). What can I do?Desired Settlement: I want my full $700 refunded to me or to my financing institution.

Business

Response:

All that is needed is for him to stop in and sign the cancellation forms. Gap is an optional product. It is a prorated refund based on time.

Please contact:

General Sales Manage

###-###-####

[redacted]@stadiumnissanoc.com

Review: On 8/8/2012 I purchased a 2012 Nissan Versa. After agreement of payment/terms, I was directed to the contract department for signing. There, I was subjected to high-pressure sales to purchase an extended warranty agreement. Reluctantly I agreed to purchase a 5 year, 100,000 mi. BUMPER TO BUMPER warranty for an additional $1,800.00. I was verbally advised that it would cover everything BUMPER TO BUMPER, except tires, battery, windshield wipers and the like.

Last week I called to schedule having my broker driver side sun visor replaced and was told that I would have to order one from the parts Dept. ($89 + tax) and pay for the repair. I advised them about my BUMPER TO BUMPER warranty and they looked it up and said my warranty only covers moving parts, such as the engine/power trane, as it's the "Silver" warranty policy. They further advised that there are two levels of warranty above my level, the "Gold" and "Gold Preferred" or something like that. I was never advised of the different "levels" of warranty when I was purchasing it; only that it was BUMPER TO BUMPER. So, I pulled my sales contract and it does state "Silver" warranty, but does not state one way or another what it covers, only the 5 yr., 100,000 mi. parameter. If I only wanted an engine/power trane warranty, I would have purchased such, at a much lower price. I was specifically offered and I specifically confirmed that what I was purchasing was a BUMPER TO BUMPER warranty, and I was assured that was what I was getting. I'm not sure, but I think the engine/power trane was covered for 5 years under the original manufacturer's warranty anyway.Desired Settlement: They should cover the replacement of the sun visor and a 50% refund of the warranty that they tricked me into purchasing. Original price $1,800. I feel $900 minimum should be refunded as they specifically lied to me about what I was purchasing.

Review: On March 4th, I was contacted by Stadium Nissan OC dealership that the dealership will purchase the vehicle back from me for pay off, it is the same vehicle that I purchased from. A used car purchase manager suggested that I should submit a payment directly to the dealership the balance of the difference on the Payoff amount so gladly, I wrote the check in the amount of $1,154.98 for the difference. The transaction was completed on March 4th and I have been informed that the dealership will send all transfer/PAY OFF documents to the BANK on the next day via overnight express mail. And the check I wrote was withdrawn from my bank within 2 days. All documents reference to Pay Off, Trade/Purchase Form, Notice of Transfer and Release of Liability Form by DMV were completed and fully executed on March 4th therefore I've admitted all documents to the bank on my part on the following day. On March 11th, I've a phone call from the Wells Fargo Dealer Services that the BANK couldn't reach the dealership and the dealership has failed to respond. Apparently the dealership has not responded to the BANK representative who has been trying to contact the dealership. Wells Fargo Dealer Services suggested I should contact the dealership directly to resolve the matter as well. As of March 11th, Stadium Nissan has not submitted any document to Wells Fargo Dealer Services and the bank holds me liable for all future payment.I have contacted the purchase manager of the used car who worked on my transaction but he has not responded to my call and I was also unsuccessful to reach the Finance manager who executed the documents. Sounded they were both busy and they don't have time to return the calls to the bank to the seller. I have no other way but to wait for the dealership to respond and expedite the process of transferring document to the Bank which is very unpleasant.Bank holds me liable for future payment and it is a very unpleasant experience.Desired Settlement: Need to send Pay off information to Wells Fargo Dealer Services regarding Account immediately.

Consumer

Response:

You can close this complaint #[redacted] as it is resolved as of March 12, 2014.

Review: I bought an extended service warranty for my new 2013 Nissan Altima, and called to cancel 2 days later (well within the time limit which was 30 days) ~ when I purchased another contract through my insurance company for half the price.

This was done over the phone and I was told that it had been cancelled. I even followed up with another call to be sure he had cancelled it and again I was assured it had been done.

I called again to see why the charge was not taken off my statements and was told that it would be removed at the end of my payments, which is now, almost Feb 2016.

The charge was not taken off and I called the finance dept who told me that the extended warranty had NOT been cancelled! So apparently the sales person did this on purpose, and never told me that he needed to send me a confirmation of the cancellation. He assured me that it was taken care of and indeed cancelled, I trusted him in good faith to believe what he told me, and had no reason to doubt his word.

Now the dealership is saying I needed a confirmation as well , since my warranty is still active, And that they cannot refund my $1061.00 for the contract. I have left several messages for my salesperson and the general manager who have not called me back. Other personnel I have tried to call no longer work there.

I am appalled at this deliberate act of deceit.Desired Settlement: A refund of $1061.00 on my account is all I ask

Review: I purchased a new car from Stadium Nissan a week ago. The next day I received a survey from Nissan on regards to my experience with the purchase of my new car. I filled out the survey and returned it. The next day I got a call from [redacted] who was my salesman. He then proceeded to question ( Harassed) me on regards to the results of the survey. He mentioned that my comments "hurt his family, it cost him a thousand dollar's in pay and that it would take up to 6-9 months for him to recover from that survey. I felt very uncomfortable be called by an employee of a business and harassed after spending over 22k on a new car. I feel a bit concerned now that he also knows my home address and should I be concerned. I then contacted the General manager who was out of town, so I left a message on his voice mail. Since he has been back he has not returned my call. I also contacted the HR manager who at least called me back and apologized, but she told me that the Gen mgr was to busy and could not be bothered with this issue. I have never had or heard of a employee calling a customer and question them on their thoughts on service that I was not pleased with. If I did that at my job I would be fired on the spot. Not to mention the lack in customer service from the General Manager who has not returned my call on this issue. I have some concern still of this salesman who has all my personal info and what intention he could have if further actions were taken. The business was not up to a high quality of service that I was expecting. The cars I was interested in were not available as they were advertised and told they were there. I drove from San Diego to find we had to search for the cars I was interested in. Then I was told the other cars were not available so I had to choose the only one they had. Then the car was prepared for my drive home and many issues were missed on the vehicle. Also when I got home I find the DMV sticker for the windshield and owners manual were still on the salesman desk.Desired Settlement: No settlement

Consumer

Response:

Yes I would like the business to respond to my compliant

Business

Response:

I SPOKE WITH THE GUEST AND EXPLAINED THAT WE DO NOT STAND FOR THIS TYPE OF BEHAVIOR FROM OUR STAFF AND THAT WE REPREMANDED THE EMPLOYEE THAT WAS INVOLVED. I APOLOGIZED FOR ANY STREE OR INCONVIENENCE THIS MAY HAVE CAUSED.