Stadium Self Storage LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Erwin [redacted] I refuse to accept this and as you can see in the emails the only effort made by Ms [redacted] to resolve the issue was to tell me that if I wanted access I needed to go through the process of opening a new account, it was not until she learned that I will be contacting this office and the consumer protection agency that she offered a temporary code, My verbal notice was not given on Sept but at the end of AugustIf I am paying for the unit I should have been entitled to put a lock on it unless they have rented the unit already while I was paying for it

Pursuant to the lease agreement that Customer executed on June 15th, 2016, Customer was informed at that time, that a day written notice would have to be provided upon Customer's intent to vacate. Customer failed to provide proper notification, therefore Customer's credit card was charged in accordance to the terms of the lease agreementAt end, in good faith effort, on October 12th, 2016, customer was refunded the disputed charges for the month of October Please see attached

As stated in the Lease Agreement that customer signed in June of it clearly outlines that customer must give a written day notice to vacate otherwise Customer will be responsible for the following months’ rent. Verbal notices to vacate is not part of our policy, however If
Customer had given a verbal response to Sheila on or about the 21st of September Customer would have been required to sign a Notice to Vacate form. Customer would have then been instructed that since customer was not within the day window Customer would have been still responsible for Octobers rent per the lease agreement which customer signed. We do not have Customer's signed Notice to Vacate form on file, nor written notice via electronic mail, which is also given to Customers as an option, therefore it is our position that no written or verbal notice was given
After notifying the customer of the obligation to pay October rent we made every effort to provide access to the unit for the month of OctoberThe customer did not pay October rent and therefore, per the terms and conditions of the lease, the unit was ‘overlocked’ which effectively denied access until all payments were madeThis is where the customer’s misunderstandings of the terms and conditions occurredFailure to provide day notice obligated the customer to pay October rentFailure to pay October rent locked him out of the unit he felt he had a ‘right’ of access to
Following the various misunderstandings we have provided the customer options to remedy the situation which we are confident he will find acceptable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Erwin [redacted]       I refuse to accept this and as you can see in the emails the only effort made by Ms [redacted] to resolve the issue was to tell me that if I wanted access I needed to go through the process of opening a new account, it was not until she learned that I will be contacting this office and the consumer protection agency that she offered a temporary code, My verbal notice was not given on Sept 21 but at the end of August. If I am paying for the unit I should have been entitled to put a lock on it unless they have rented the unit already while I was paying for it.