This business response was received via email by Revdex.com. (Please also refer to attachments.) MR. [redacted],YOU BROUGHT IN 2 WATCHES ON 3/24/17 FOR MINOR SERVICING. THE [redacted] WATCH HAD A DIAL MARKER FLOATING THROUGH OUT THE FACE OF YOUR WATCH AND YOU...
WISHED TO HAVE THAT RESET SINCE YOU INDICATED THAT ITHAD BEEN DROPPED. YOU DID NOT ASK FOR ADDITIONAL INSPECTION OR SERVICES.WE DID THIS REPAIR FOR $ 30.00 AND IT WAS DONE AS YOU REQUESTED IN ONE DAY.I MENTIONED TO YOU WHEN YOU PICKED UP YOUR WATCH THAT I WOULD NOT CARE TO DO ANYWORK ON THIS WATCH IN THE FUTURE SINCE IT WAS A MECHANISM THAT WAS NOT A MADE TO THE BEST PRODUCTION. THE SECOND WATCH A ( [redacted] )WHICH YOU LEFT FOR A SIMILAR REASONALSO HAD A FLOATING HAND LOOSE IN THE FACE OF THE WATCH ANDSINCE YOU HAD BROUGHT TWO WATCHES IN I RESET THE HAND AND WE DID NOTCHARGE YOU FOR THIS SERVICE. YOU PICKED UP BOTH WATCHES ON 3/25/17. 12 DAYS LATER YOU BROUGHT THE STEINHOUSEN WATCH BACK COMPLAINING THAT WE DAMAGED YOUR WATCH AND YOU WANTED IT REPAIRED.YOU HAD THE WATCH FOR 12 DAYS.YOU ACCUSED US FOR THE ISSUE WITH YOUR WATCH.TO TRY TO KEEP YOU AS A CUSTOMER I OFFERED TO TRY TO REPAIR THE WATCHWHEN I HAD THE TIME. YOU DID COME IN AND DID CALL BUT I WAS NOTAVAILABLE AND FRANKLY WAS HAVING A DIFFICULT TIME WITH YOUR WATCHTO CORRECT THE DATE ISSUE. AS LISTED BELOW I HAD TO HAND MAKE THE SPRING THAT CAUSED THE PROBLEM WITH YOUR WATCH WHEN ITWAS DROPPED BY YOU! I HAVE SPENT COUNTLESS HOURS WORKING ONYOUR WATCH BECAUSE IT IS A PRODUCTION FOR WHICH PARTS ARE NOTAVAILABLE THROUGH MY PART SUPPLIERS. I HAVE BEEN A PROFESSIONALJEWELER AND WATCH TECHNICIAN FOR 49 YEARS AND THE REPUTATION OF STADLER'S JEWELRY IS THE BEST. WE WOULD BE HAPPY TO DISCUSS THIS IN COURT IF NEED BE. YOUR WATCH: [redacted] BLUE - AUTOMATIC - CALENDAR 1 - REPLACED (HANDMADE) DATE-JUMPER SPRING THAT WAS DAMAGED WHEN DROPPED. 2 - STRAIGHTENED DATE AND MONTH ADVANCE GEARS THAT WHERE DAMAGED WHEN SETTING OF DATE FAILED AFTER WATCH WAS DROPPED. 3 - RE-ALIGNED ALL SETTINGS - CALIBRATED AND TESTED WATCH. 4 - SINCE THIS IS A DISPUTED SERVICE, WE WILL NOT CHARGE FOR PARTS - TIME - AND LABOR. WATCH CAN BE PICKED UP 7/20/17. PLEASE ASK FOR NICK STADLER. STADLER'S JEWELRY440-331-0636
This business response was received via email by Revdex.com. (Please also refer to attachments.) MR. [redacted],YOU BROUGHT IN 2 WATCHES ON 3/24/17 FOR MINOR SERVICING. THE [redacted] WATCH HAD A DIAL MARKER FLOATING THROUGH OUT THE FACE OF YOUR WATCH AND YOU...
WISHED TO HAVE THAT RESET SINCE YOU INDICATED THAT ITHAD BEEN DROPPED. YOU DID NOT ASK FOR ADDITIONAL INSPECTION OR SERVICES.WE DID THIS REPAIR FOR $ 30.00 AND IT WAS DONE AS YOU REQUESTED IN ONE DAY.I MENTIONED TO YOU WHEN YOU PICKED UP YOUR WATCH THAT I WOULD NOT CARE TO DO ANYWORK ON THIS WATCH IN THE FUTURE SINCE IT WAS A MECHANISM THAT WAS NOT A MADE TO THE BEST PRODUCTION. THE SECOND WATCH A ( [redacted] )WHICH YOU LEFT FOR A SIMILAR REASONALSO HAD A FLOATING HAND LOOSE IN THE FACE OF THE WATCH ANDSINCE YOU HAD BROUGHT TWO WATCHES IN I RESET THE HAND AND WE DID NOTCHARGE YOU FOR THIS SERVICE. YOU PICKED UP BOTH WATCHES ON 3/25/17. 12 DAYS LATER YOU BROUGHT THE STEINHOUSEN WATCH BACK COMPLAINING THAT WE DAMAGED YOUR WATCH AND YOU WANTED IT REPAIRED.YOU HAD THE WATCH FOR 12 DAYS.YOU ACCUSED US FOR THE ISSUE WITH YOUR WATCH.TO TRY TO KEEP YOU AS A CUSTOMER I OFFERED TO TRY TO REPAIR THE WATCHWHEN I HAD THE TIME. YOU DID COME IN AND DID CALL BUT I WAS NOTAVAILABLE AND FRANKLY WAS HAVING A DIFFICULT TIME WITH YOUR WATCHTO CORRECT THE DATE ISSUE. AS LISTED BELOW I HAD TO HAND MAKE THE SPRING THAT CAUSED THE PROBLEM WITH YOUR WATCH WHEN ITWAS DROPPED BY YOU! I HAVE SPENT COUNTLESS HOURS WORKING ONYOUR WATCH BECAUSE IT IS A PRODUCTION FOR WHICH PARTS ARE NOTAVAILABLE THROUGH MY PART SUPPLIERS. I HAVE BEEN A PROFESSIONALJEWELER AND WATCH TECHNICIAN FOR 49 YEARS AND THE REPUTATION OF STADLER'S JEWELRY IS THE BEST. WE WOULD BE HAPPY TO DISCUSS THIS IN COURT IF NEED BE. YOUR WATCH: [redacted] BLUE - AUTOMATIC - CALENDAR 1 - REPLACED (HANDMADE) DATE-JUMPER SPRING THAT WAS DAMAGED WHEN DROPPED. 2 - STRAIGHTENED DATE AND MONTH ADVANCE GEARS THAT WHERE DAMAGED WHEN SETTING OF DATE FAILED AFTER WATCH WAS DROPPED. 3 - RE-ALIGNED ALL SETTINGS - CALIBRATED AND TESTED WATCH. 4 - SINCE THIS IS A DISPUTED SERVICE, WE WILL NOT CHARGE FOR PARTS - TIME - AND LABOR. WATCH CAN BE PICKED UP 7/20/17. PLEASE ASK FOR NICK STADLER. STADLER'S JEWELRY440-331-0636