STAFFORD FOOT & ANKLE CENTER

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com spoke to *** from the businessAfter research they cannot find the reason the refund did not go through but it has been refunded as of may

Review: Hello,

My son [redacted] was seen in your Stafford office location about 1 year ago. I believe the date was Feb.24, 2014 My card was accidentally double charged ($80 instead of $40) at that time. We initially thought he would require an additional visit so the receptionist said it would just be a credit on his account. His condition fortunately resolved on its own and he did not require additional treatment. I contacted the office for a refund. They instructed me to call the [redacted] location which I did. I was advised the refund would be mailed to me. It never was. I have called many, many times since then. Each time I am advised my refund will be mailed but it hasn't. I am very frustrated at having spent a year trying to get a $40 refund from what I have heard is a reputable practice. Please pay the money that you owe me. I know if I owed money I would have been subject to collections quite some time ago. I only ask the same courtesy that you ask of your patients. Pay what is owed.

Sincerely, [redacted]Desired Settlement: I only want a refund - I have been waiting for over a year. They should pay the interest that I would be required to pay if I had owed them money for over a year.

Business

Response:

Revdex.com spoke to [redacted] from the business. After research they cannot find the reason the refund did not go through but it has been refunded as of may 7. 2015.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,