Stafford Meineke Car Care Center

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] That is not what happened I got truck state inspected on a Friday I was towing tailor on a Saturday got with them that Monday an they said they pulled right side even through its mark right am sure they pulled left said an if some one was to watch them they would see cearly they are not putting the side they pull down

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** That is not what happened I got truck state inspected on a Friday I was towing tailor on a Saturday got with them that Monday an they said they pulled right side even through its mark right am sure they pulled left said an if some one was to watch them they would see cearly they are not putting the side they pull down

*** *** ***
***Thank you for this opportunity to respond to a complaint fried about my business.p.2I spoke with my store manager, *** ***, regarding this complaint and found that he had workeddirectly with the customer, Mr***, regarding Mr***
complaintMr*** called Mr*** witha complaint that after having his vehicle inspected at our shop, his wheel was wobbling and as a resulthad caused damage to his rim and he did not want to drive it forfear of further damageMr***had the vehicle towed in as a safety precaution measureWhen the vehicle arrived at our shop, it wasdiscovered that two of the wheel lugs on the left side wheel were damagedOur safety inspector, Mr.***, made a copy of the Inspection certification report that clearly stated that he had inspectedthe right front and right rear when performing the Virginia Safety InspectionMr*** thencontacted the customer, who works wal*** distance from our shop and informed himHe walked overto our shop w;th his inspection paperwork and stated that he had mistakenly thought that we checkedthe left sideHe then told our manager that his wheel on the left side had become loose so hetightened the lug nut, then a few days later, it became loose again, he tightened it once agarn, and thenit became loose again while he was towing a trailerOur manager, Mr***, told Mr*** that as acourtesy to him, a valued customer, our shop would replace all of the lugs, even though we did notinspect that side of the vehicleWe did this as a good faith one-time courtesy to a valued customerThetotal cost for parts and labor that we did not charge Mr*** was $Mr*** was not happy withhaving to pay for the tow bill but as explained to him by Mr***, this was unrelated to any workthat we performed so we could not absorb that cost as wellThe same with the rimIt was unrelated toany work that we performed.The documentation attached to this letter, is a copy of the Inspection Certification filed with the VirginiaState PoliceIt clearly shows that the inspection had been performed on the right front (RF) and rightrear (RR) of the vehicle on April 13, As a good faith courtesy to our customer, we replaced all ofthe lug nuts rather than just replacing the two damaged lug nutsWe did not want the customer toexperience any further problems with his wheelThe damage to Mr*** rim was unrelated to anywork that we performed on his vehicleThat damage was on the left side.we respectfully ask that this complaint not change our good ratingWe did in fact attempt to satisfythis customer even though we were not at fault.If you have any questions, please do not hesitate to contact me at the number on record

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
That is not what happened I got truck state inspected on a Friday I was towing tailor on a Saturday got with them that Monday an they said they pulled right side even through its mark right am sure they pulled left said an if some one was to watch them they would see cearly they are not putting the side they pull down

[redacted]Thank you for this opportunity to respond to a complaint fried about my business.p.2I spoke with my store manager, [redacted], regarding this complaint and found that he had workeddirectly with the customer, Mr. [redacted], regarding Mr. [redacted] complaint. Mr. [redacted]...

called Mr. [redacted] witha complaint that after having his vehicle inspected at our shop, his wheel was wobbling and as a resulthad caused damage to his rim and he did not want to drive it forfear of further damage. Mr. [redacted]had the vehicle towed in as a safety precaution measure. When the vehicle arrived at our shop, it wasdiscovered that two of the wheel lugs on the left side wheel were damaged. Our safety inspector, Mr.[redacted], made a copy of the Inspection certification report that clearly stated that he had inspectedthe right front and right rear when performing the Virginia Safety Inspection. Mr. [redacted] thencontacted the customer, who works wal[redacted] distance from our shop and informed him. He walked overto our shop w;th his inspection paperwork and stated that he had mistakenly thought that we checkedthe left side. He then told our manager that his wheel on the left side had become loose so hetightened the lug nut, then a few days later, it became loose again, he tightened it once agarn, and thenit became loose again while he was towing a trailer. Our manager, Mr. [redacted], told Mr. [redacted] that as acourtesy to him, a valued customer, our shop would replace all of the lugs, even though we did notinspect that side of the vehicle. We did this as a good faith one-time courtesy to a valued customer. Thetotal cost for parts and labor that we did not charge Mr. [redacted] was $120.00. Mr. [redacted] was not happy withhaving to pay for the tow bill but as explained to him by Mr. [redacted], this was unrelated to any workthat we performed so we could not absorb that cost as well. The same with the rim. It was unrelated toany work that we performed.The documentation attached to this letter, is a copy of the Inspection Certification filed with the VirginiaState Police. It clearly shows that the inspection had been performed on the right front (RF) and rightrear (RR) of the vehicle on April 13, 2015. As a good faith courtesy to our customer, we replaced all ofthe lug nuts rather than just replacing the two damaged lug nuts. We did not want the customer toexperience any further problems with his wheel. The damage to Mr. [redacted] rim was unrelated to anywork that we performed on his vehicle. That damage was on the left side.we respectfully ask that this complaint not change our good rating. We did in fact attempt to satisfythis customer even though we were not at fault.If you have any questions, please do not hesitate to contact me at the number on record

Review: Took my [redacted] in for a state inspection the inspector did not tighten lug nuts on driver side rear I was told they did not check left rear they check right side put I never took wheel off I drove truck home that night which is about 35miles from there location and the next day I drove truck start sweavering pulled over noticed tire was loose an rim was messed up went to them Monday told them about it they towed truck back to there shop replaced lug nuts and studs an told me I had to pay for tow an rim I said no to rim an really didn't want to pay for tow but didn't want to leave truck there so I paid for tow it was there fault lugs were not tighten an I understand we all are human but to just say no it not there problem an do half of what was messed up makes me feel unjustified and the whole time it 100 percent there fault an there treating me like am dumbfoundedDesired Settlement: I would like my rim replaced an the money I paid for tow returned to me not as[redacted] for nothing more or less if I wasn't paying attention I would have been in a bad wreck and they seem as if it not there concern

Business

Response:

[redacted]Thank you for this opportunity to respond to a complaint fried about my business.p.2I spoke with my store manager, [redacted], regarding this complaint and found that he had workeddirectly with the customer, Mr. [redacted], regarding Mr. [redacted] complaint. Mr. [redacted] called Mr. [redacted] witha complaint that after having his vehicle inspected at our shop, his wheel was wobbling and as a resulthad caused damage to his rim and he did not want to drive it forfear of further damage. Mr. [redacted]had the vehicle towed in as a safety precaution measure. When the vehicle arrived at our shop, it wasdiscovered that two of the wheel lugs on the left side wheel were damaged. Our safety inspector, Mr.[redacted], made a copy of the Inspection certification report that clearly stated that he had inspectedthe right front and right rear when performing the Virginia Safety Inspection. Mr. [redacted] thencontacted the customer, who works wal[redacted] distance from our shop and informed him. He walked overto our shop w;th his inspection paperwork and stated that he had mistakenly thought that we checkedthe left side. He then told our manager that his wheel on the left side had become loose so hetightened the lug nut, then a few days later, it became loose again, he tightened it once agarn, and thenit became loose again while he was towing a trailer. Our manager, Mr. [redacted], told Mr. [redacted] that as acourtesy to him, a valued customer, our shop would replace all of the lugs, even though we did notinspect that side of the vehicle. We did this as a good faith one-time courtesy to a valued customer. Thetotal cost for parts and labor that we did not charge Mr. [redacted] was $120.00. Mr. [redacted] was not happy withhaving to pay for the tow bill but as explained to him by Mr. [redacted], this was unrelated to any workthat we performed so we could not absorb that cost as well. The same with the rim. It was unrelated toany work that we performed.The documentation attached to this letter, is a copy of the Inspection Certification filed with the VirginiaState Police. It clearly shows that the inspection had been performed on the right front (RF) and rightrear (RR) of the vehicle on April 13, 2015. As a good faith courtesy to our customer, we replaced all ofthe lug nuts rather than just replacing the two damaged lug nuts. We did not want the customer toexperience any further problems with his wheel. The damage to Mr. [redacted] rim was unrelated to anywork that we performed on his vehicle. That damage was on the left side.we respectfully ask that this complaint not change our good rating. We did in fact attempt to satisfythis customer even though we were not at fault.If you have any questions, please do not hesitate to contact me at the number on record

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

That is not what happened I got truck state inspected on a Friday I was towing tailor on a Saturday got with them that Monday an they said they pulled right side even through its mark right am sure they pulled left said an if some one was to watch them they would see cearly they are not putting the side they pull down