[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The facts presented in the letter from Mr. Robert S[redacted] are WRONG.
He did not move my belongings on September 15, 2015. The date of the move was September 10, 2015.
I did not complain about the damage to my property after the move was completed. I complained right away, as the gentleman were still in the process of moving my items. I showed Mr. S[redacted] the damage to my property, and he immediately claimed that it was not caused by the unprofessional way in which his employee moved my boxes. He then verbally abused me when I told him I knew those items were in mint condition before the move. I have pictures of the items; I have documented their condition before and after the move. If you would like me to submit them, I would be glad to do so.
He also did not address why he told me that I could only pay with cash or money order and then could not provide me with change when I paid him in cash. I believe that is unprofessional and is the same thing as overcharging a customer. I should have been offered the money I was overcharged ($9) back in some manner.
As I stated in my original letter to you, this business provided me with the worst customer service experience of my life. I have no way to seek restitution for the damage to my property caused by this business other than contacting you. I have called every telephone number associated with this business, seeking to speak to a manager. But every number associated with this company rings to Mr. S[redacted] himself. It is very frustrating when the owner of this so-called professional moving company saw his employee damage my property by slinging several boxes over his back, verbally abused me when I pointed it out to him, and now provides me with no way to seek restitution for the property damage and emotional distress he caused me with his verbal abuse.
Regards,
[redacted]
Dear [redacted]:I am in receipt of your letter dated October 13, 2015. I have reviewed the customer's letter to you and in response I would like to state that on September 15, 2015, I personally moved the customer along with a trusted employee and attest that no items were damaged during...
any process of the move. The customer contacted me following the move and began hurling accusations towards me regarding my professionalism and attacking my company and demanded to be fully refunded for the move.I have been in business in the Northern Virginia area for over 30 years and conduct my company with the utmost professionalism and will not refund the customer money for items that were not damaged at any time during the move.
Thank you for your kind assistance to this matter.
Robert S[redacted], owner
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:The facts presented in the letter from Mr. Robert S[redacted] are WRONG.
He did not move my belongings on September 15, 2015. The date of the move was September 10, 2015.
I did not complain about the damage to my property after the move was completed. I complained right away, as the gentleman were still in the process of moving my items. I showed Mr. S[redacted] the damage to my property, and he immediately claimed that it was not caused by the unprofessional way in which his employee moved my boxes. He then verbally abused me when I told him I knew those items were in mint condition before the move. I have pictures of the items; I have documented their condition before and after the move. If you would like me to submit them, I would be glad to do so.
He also did not address why he told me that I could only pay with cash or money order and then could not provide me with change when I paid him in cash. I believe that is unprofessional and is the same thing as overcharging a customer. I should have been offered the money I was overcharged ($9) back in some manner.
As I stated in my original letter to you, this business provided me with the worst customer service experience of my life. I have no way to seek restitution for the damage to my property caused by this business other than contacting you. I have called every telephone number associated with this business, seeking to speak to a manager. But every number associated with this company rings to Mr. S[redacted] himself. It is very frustrating when the owner of this so-called professional moving company saw his employee damage my property by slinging several boxes over his back, verbally abused me when I pointed it out to him, and now provides me with no way to seek restitution for the property damage and emotional distress he caused me with his verbal abuse.
Regards,
[redacted]
Dear [redacted]:I am in receipt of your letter dated October 13, 2015. I have reviewed the customer's letter to you and in response I would like to state that on September 15, 2015, I personally moved the customer along with a trusted employee and attest that no items were damaged during...
any process of the move. The customer contacted me following the move and began hurling accusations towards me regarding my professionalism and attacking my company and demanded to be fully refunded for the move.I have been in business in the Northern Virginia area for over 30 years and conduct my company with the utmost professionalism and will not refund the customer money for items that were not damaged at any time during the move.
Thank you for your kind assistance to this matter.
Robert S[redacted], owner