Staged to Sell

Based on the information that I have reviewed we sold and titled this vehicle the same as the one that was traded in, the trade in title was the sameWe were told the vehicle was for the granddaughter and she is on the title and loan documentsBoth Grandmother and granddaughter are on the title and loan thus if this is correct it would not be a straw purchaseIf this is not correct please provide the correct information

It appears there was a misunderstanding related to two estimates created The customer had one in hand from Geico, we were working off of an estimate created by the DCF Advisor Our estimated called for a wheel repair, and the Geico sheet must have had a replacement The mistake was our employee did not match the customer’s estimate precisely apparently The customer came back in in mid-January and had the wheel replaced.apologize for the misunderstanding and inconvenience

7-28-17A total loss does not mean the clutch was damagedThe fact that you put a clutch in an automatic transmission is ridiculousBut I guess you figured that was your way of making moneyWhen I called to make the appointment, your service man told me he couldn’t fix my car till the next week because he was backed up with a lot of cars with the same problemI spoke to one of the girls in the waiting room, said she worked for a lawyer and this was her third time, bringing her car in and each time, it ran worseShe said she was going to call Revdex.com and I should do the same, which I did[redacted] ***

First off I would like to apologize for the problem this has causedWe have been in contact with the extended warranty company and we still have some questions left unanswered I would like to get the vehicle into our shop so we can inspect the vehicle and get back to the extended warranty companyWe would like to help get this resolved as soon as possible

I understand the concern and researched the vehicle to try and get some help from FordI'm sorry for the delay in responding but since this was the first time we had seen this vehicle we had to request some additional informationBased on the history of the vehicle and the fact that it has a branded title any warranty or customer assistance from Ford is voidedBased on our research it appears this vehicle was reported a total loss in February of 2015.If I can be of further assistance please let me know

Complaint: ***
I am rejecting this response because:No it's is *** *** Buyer & *** * *** co buyer My granddaughters name is *** *** She is not on the title anywhereBusiness was aware of this by coaching my daughter and myself not to tell bank it was for *** just *** and myself which is a straw purchaseWe were told if was okay when it's actually illegal.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because:
I shouldn't have to pay for a mistake that was on your endI don't have $4,to payYou even sold the car for over $8,in about a weekI can pay the $4,in payments but not up front
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We apologized to customer and agreed to refund the customerThis issue should be closed

I apologize for misstating that the granddaughter was on the tile and not the daughterAs I understand the facts as I was not there and nor was *** as stated in the original statement when the buying decision and discussions were being made but what salesperson was told and what is bring stated now is differentWe sold the vehicle to the same people as were on the tile of the trade in and if that is incorrect then there would be some misinformation somewhere. Due to this fact I will take the car back and unwind this deal all I need is the vehicle returned in the same condition as it was in when delivery was accepted and a check for $4,which is the balance of the payoff made less the value of the trade less the down paymentWe allowed $for the trade and that payoff was $and the down payment was $We are entitled to recover this money under New Mexico statueI am attaching a copy of the trade title and check for the payoff that we sent and proof that payoff was accepted

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Actually both estimates called for a new wheel. Someone forgot to order it and they tried to bully me into accepting it with a just a repair to the old wheel. Even after I said I would not accept it without a new wheel they still just did the repair. When they called to have me pick the car up I told them I was refusing it and they could either replace the wheel or our next conversation would be thru my attorney. They did replace the wheel, but only after I refused to pick up the car and threatened legal action. You can close the cased, because I did get the new wheel, but Chalmers response is not true. There was no misunderstanding, just incompetence and lying on their part.

I want my 100 dollars refunded for what they charged and service they did not complete.

7-28-17A total loss does not mean the clutch was damaged. The fact that you put a clutch in an automatic transmission is ridiculous. But I guess you figured that was your way of making money. When I called to make the appointment, your service man told me he couldn’t fix my car till the next week because he was backed up with a lot of cars with the same problem. I spoke to one of the girls in the waiting room, said she worked for a lawyer and this was her third time, bringing her car in and each time, it ran worse. She said she was going to call Revdex.com and I should do the same, which I did.[redacted]

It appears there was a misunderstanding related to two estimates created.  The customer had one in hand from Geico, we were working off of an estimate created by the DCF Advisor.  Our estimated called for a wheel repair, and the Geico sheet must have had a replacement.  The mistake...

was our employee did not match the customer’s estimate precisely apparently.  The customer came back in in mid-January and had the wheel replaced.apologize for the misunderstanding and inconvenience.

Based on the information that I have reviewed we sold and titled this vehicle the same as the one that was traded in, the trade in title was the same. We were told the vehicle was for the granddaughter and she is on the title and loan documents. Both Grandmother and granddaughter are on the...

title and loan thus if this is correct it would not be a straw purchase. If this is not correct please provide the correct information.

I understand the concern and researched the vehicle to try and get some help from Ford. I'm sorry for the delay in responding but since this was the first time we had seen this vehicle we had to request some additional information. Based on the history of the vehicle and the fact that it has a...

branded title any warranty or customer assistance from Ford is voided. Based on our research it appears this vehicle was reported a total loss in February of 2015.If I can be of further assistance please let me know.

We have contacted the customer and are honoring the Road Hazard Warranty.

First off I would like to apologize for the problem this has caused. We have been in contact with the extended warranty company and we still  have some questions left unanswered.  I would like to get the vehicle into our shop so we can inspect the vehicle and get back to the extended...

warranty company. We would like to help get this resolved as soon as possible.