StagHead Designs Inc

A few problems with this claimfirst off, the size was ordered and we sent the size that was ordered, I have provided Photo proof of this to the customer, as well as referenced numerous online international sizing charts that indicate that a size nine ring is 18.9mm inside diameter, (here is a link
to a website that confirms this, as well, I have attached a photo of ***'s ring on a Digital caliper confirming that the ring is exactly 18.9mm)http://www.ringsizes.coI asked *** not for a size on the remake, but for a measurement in mm of the inside diameter of the ring that fits, as obviously the jeweler that she went to does not abide by standard ring sizing chartsI also offered later on to remake the ring for her at no cost if she would just get me the sizing information that I was asking for, she then just asked that I send the ring back so that her husband could have it as a keepsake, so I did so, and I sent it to the requested return address, which I will also provide Proof ofthis Revdex.com case needs to be closed as it is unfounded, and unnecessary. we shipped the ring to her at *** *** *** ** *** *** ** *** I have included a copy of the shipping label in the attachments section, as well as a copy of the return form that she filled out, that has this address written down as the "return address" if this was the incorrect address, then this is not something that I could have known, or done anything aboutI have also sent an email to *** with all of this same information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have responded to the customer to resolve this issueI have attached a file of a screenshot of our emailsif this case could be closed that would be great. Brad

I am unsure of what offer the consumer is declining? I sent them the ring as per their request, and I sent it to the address that they gave meI will not be issuing a refund on this ringfor all I know they have the ring and are now just trying to get a refundI have provided indisputable proof that I sent it to the address that they Provided, and it is clear according to the case, that they opened here on Revdex.com, that the address is correct, as it is the same address that they have used to open this caseI also have proof with the tracking number that says that the ring was delivered to the address that was givenso that said, the consumer has the product, I will not be doing anything further on this transaction, and would appreciate that someone at Revdex.com close this case todaythank you. Brad

I have issued a refund to the customer, as I have not heard back from them in a weekplease dismiss this issue as it has been taken care of. Brad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of a full refund of the price of the ring to be satisfactory
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** Dear Revdex.com, We understand that this merchant has accepted the fact that he made an error when making our ringWe also understand that he has put effort, time and money into this productHowever, the product that was delivered on Dec31, was not the one we orderedWhen emailing the merchant, we had questions and reservations about how this was going to be fixedWe were considering the time it would take to fix as at that time we had seven months to our wedding and we did not want to end up with a ring that was a quick fix, but rather we wanted to ensure we had the product we orderedWithin our emails, the merchant had noted that once he received the ring back, it would be amended and sent back within a day or twoWe agreed that I would send the ring back and he would correct the errorI forwarded the merchant a tracking number and let him know that the post office stated it would be delivered in roughly four to five business days. I confirmed, through the post office website that the ring was attempted to be delivered on Jan21, When looking at the tracking, I noticed that it was not picked up from the post officeI then emailed the merchant three times, Jan23, 2016, Jan26, and Jan29, 2016, to inform him that the ring was delivered and if was going to pick it upAfter receiving no response, my fiancé and I discussed that we just wanted a full refund and he could keep the ring, as it had been delivered and there was no communication. On Feb2, 2016, still no response from the merchant, but the post office tracking tool showed that someone had pick up the ringI emailed for a fifth time, noting that fact and asking when we could expect our refundWe were under the impression was that once the ring was delivered it would not be long to have the ring fixed and sent backThis was now over a monthHe had the ring and our moneyMy fiancé attempted to contact the merchant again on Feb4, 2016, noting our frustration and requesting the full refund and to refund the money I paid in GST/PST and the money to ship the ring back to be fixed. On Feb11, 2016, the merchant respondedHe noted that he never received the emails nor did he receive the delivery noticeHe stated that he would still like to maintain the original agreement and send it backHe was willing to issue a partial refund, but not the full amount as he has put time, money, product and effort into this ring. My fiancé and I, responded immediately as we noted that this has now been over a month and he still had our ring and our moneyWe have nothingWe requested to be compensated for the PST/GST and the money we paid to return the item to fix along with a partial refund on our order and the ring to be corrected and sent to usHowever, due to the risk of being charged GST and PST in Canada again, we requested that the ring be delivered to my fiancé directly, who lives in the United States as to avoid another charge. This in and of itself was hard to accept, because not only were we still bargaining with this merchant, we now had to accept the fact that my fiancé would receive this in the mail like any common package, and I would not be able to proposeThis was devastating because due to his error, the time crunch (we are now five months away from the wedding, not seven) and the financial aspect, we now had to accept that how he received his engagement ring, would be through the mailThese are missed opportunities and life changing events that he is apologizing for, but not understanding. The merchant did respond on Feb12, 2016, and again apologizedHe noted in the email that a 50% refund was not something he could offer as it was “not fair” to himHe offered a refund of $and that would put him at break evenThis was and is difficult to understand as the ring I paid for was $665. He asked us to let him know and he was working on fixing the ringI responded immediatelyAt this point, I was frustrated and disappointedI noted that when doing business, it is not always what works for him, but rather for the customer who purchased the productI stated that forget all the other stuff and gave him two optionsThese options were: 1) to refund half my purchase price, which I stated at $and to fix the ring and mail it to my fiance’s address or 2) he can keep the ring and refund the whole amount of $665. It was five days and there was still no responseDue to the time crunch of our wedding approaching, still not having the ring, being out the money and lack of communication to our emails, we felt one of options was to go to the Revdex.com for helpMy fiancé filed the complaint on Feb18, 2016. On Feb22, 2016, I received a rather harsh email from the merchantIt was rather negative towards me and reactionary to the situation at handAfter letting off steam, he noted that although he felt we had forced his hand, he is still willing to fix the ring and send it out as well as offer a $refund. This merchant is not a bad person we just believe the situation was handled poorlyAt this point, my fiancé and I no longer want the ring, but rather a full refundAn engagement ring is supposed to be filled with sentiment of love and excitement about the future of our marriageThis ring now resembles frustration and disappointment. If you require any further information, please feel free to reach out to us. *** *** And *** ***

Complaint: ***
I am rejecting this response because:
Received an email from Staghead Designs on April 5th to start the discussion on finding a resolution I replied on April 5th and explained the current situation, Staghead Designs replied to my second email on April 6th with additional questions and I answered his questions and supplied pictures on April 6th I have not heard back from Staghead Designs on my reply on April 6th and to date there has been no resolution I wanted to keep this claim open and give Staghead Designs a chance to resolve this
Sincerely,
*** ***

I have been in contact with the customer and am trying to reach a resolution I do want to point out however that there are NO WARRANTYs on my rings as they need care to last given their organic elements A very explicit care guide must be read and a box checked stating that the client
has read those policies before a purchase can be made These care guidelines and policies are very straight forward

when the customer originally came to me about the issue with the engraving, I apologized and offered to fix it or issue a refund so that she could have it done locally and skip all the shipping back and forth. there was also a time constraint given her wedding was coming up, so I figured it safest...

to issue a refund so that they could have the ring in time for the wedding, as the post office sometimes is slow, and things don't arrive on time. I have already issued a refund for this, and I refuse to issue a refund on the whole ring. I will be more than happy to fix the engraving myself, as it truly is not a hard thing to do, and I have a local jeweler that does it for me on a regular bases, this is why I find it hard to believe that the customer couldn't find someone that could do it. sanding out the whole engraving and then re-engraving the ring is not impossible and only takes a few minutes, this is why I thought it best to issue the refund and let them take care of it locally. where I have already issued a refund, I do not see where we go from here. but I would appreciate this case being closed. thank you. Brad

this is a joke, the issue still remains as they stated, the ring was exactly what they had ordered, I just forgot to inlay the turquoise, as I have another design that is exactly that, the antler and wood with the gold strip and no turquoise, and I get a lot more of that ring ordered than the design...

that has the turquoise in the ring. I made the mistake of not putting the turquoise in the ring and owned up to that, I am unsure of why they think that the ring is somehow not going to be their design order once the turquoise is in the ring. I offered to inlay the turquoise and do a partial refund, as per shipping they have paid, that has nothing to do with me, as well the money that they have spent on that also includes the taxes that their country has charged them, which also has nothing to do with me, nor do I appreciate them trying to hold me accountable for that. I have been more than reasonable with them and have offered a more than fair resolution, and they apparently have felt it necessary to report me to the Revdex.com. I will still not be offering a refund of anything more than $150 as I would go negative on this transaction. please close this case, as it is unnecessary, the customer is using the Revdex.com to bully me into getting what they want, and it isn't right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will send the package back to the address on the box.
Sincerely,
[redacted]

I Understand this customers frustrations, as I am also relatively frustrated with what happened with this ring. I tried to explain to her that when I shipped the ring, it did not have the damage on the ring that the ring had when it arrived to her. I explained that the ring should definitely look...

different than what she received, and that I would be happy to fix the damage that was caused by the USPS. she has adamantly refused to work with me on this, and allow me to take care of the situation, and has made threats against me if I did not comply with her demands. I have very kindly tried to work with her on this, so that we both can be happy with the outcome of the situation. I hand make every ring that I send out, and they are all made to order, so if I have to take a ring back on a refund, I am out the time and money that it takes to make the ring and the ring just sits in a box somewhere, untouched. it is my hopes that we can resolve this without having to issue a refund.

the ring needs to be returned, and we will issue a refund.

My marketing manager opened the emails on accident, and marked them as unread and let me know they were there, I issued the refund yesterday. I did my best to take care of this customer, unfortunately there were unforeseen issues that we could not control. nonetheless, the refund has been issued,...

and the customer has acknowledged this. this complaint needs to be closed. Brad

Complaint: [redacted]
I am rejecting this response because:I emailed the company to let them know that my item was received.  There was an issue with apartment management at my complex. I am still not convinced that the ring is sized correctly, but I received a very kind email from the company in regard to my complaint here. I have let them know that if they will direct me or give me advice on how to find a jeweler that can size this ring, I will be happy to have it sized by someone that are more inclined to trust. If the ring is sized correctly, I will close the complaint. If the ring is sized incorrectly, I will provide proof from the jeweler. The company disagrees with the sizing techniques of the places visited before, and I am willing to visit what ever kind of jeweler they recommend. I am not yet willing to close the complaint because the only place that has sized the ring at what I requested is Staghead Designs. Two other companies sized it smaller. I will say however that the email received from the company yesterday was kind and much more understanding of my frustration.  I feel they are now willing to work with me to see that I get the item I requested or the proper information that I need to determine if I have made a mistake.
Sincerely,
[redacted]