Complaint: [redacted] I am rejecting this response because:I emailed the company to let them know that my item was received There was an issue with apartment management at my complexI am still not convinced that the ring is sized correctly, but I received a very kind email from the company in regard to my complaint hereI have let them know that if they will direct me or give me advice on how to find a jeweler that can size this ring, I will be happy to have it sized by someone that are more inclined to trustIf the ring is sized correctly, I will close the complaintIf the ring is sized incorrectly, I will provide proof from the jewelerThe company disagrees with the sizing techniques of the places visited before, and I am willing to visit what ever kind of jeweler they recommendI am not yet willing to close the complaint because the only place that has sized the ring at what I requested is Staghead DesignsTwo other companies sized it smallerI will say however that the email received from the company yesterday was kind and much more understanding of my frustration I feel they are now willing to work with me to see that I get the item I requested or the proper information that I need to determine if I have made a mistake Sincerely, [redacted]
I Understand this customers frustrations, as I am also relatively frustrated with what happened with this ringI tried to explain to her that when I shipped the ring, it did not have the damage on the ring that the ring had when it arrived to herI explained that the ring should definitely look different than what she received, and that I would be happy to fix the damage that was caused by the USPSshe has adamantly refused to work with me on this, and allow me to take care of the situation, and has made threats against me if I did not comply with her demandsI have very kindly tried to work with her on this, so that we both can be happy with the outcome of the situationI hand make every ring that I send out, and they are all made to order, so if I have to take a ring back on a refund, I am out the time and money that it takes to make the ring and the ring just sits in a box somewhere, untouchedit is my hopes that we can resolve this without having to issue a refund
this is a joke, the issue still remains as they stated, the ring was exactly what they had ordered, I just forgot to inlay the turquoise, as I have another design that is exactly that, the antler and wood with the gold strip and no turquoise, and I get a lot more of that ring ordered than the design that has the turquoise in the ringI made the mistake of not putting the turquoise in the ring and owned up to that, I am unsure of why they think that the ring is somehow not going to be their design order once the turquoise is in the ringI offered to inlay the turquoise and do a partial refund, as per shipping they have paid, that has nothing to do with me, as well the money that they have spent on that also includes the taxes that their country has charged them, which also has nothing to do with me, nor do I appreciate them trying to hold me accountable for thatI have been more than reasonable with them and have offered a more than fair resolution, and they apparently have felt it necessary to report me to the Revdex.comI will still not be offering a refund of anything more than $as I would go negative on this transactionplease close this case, as it is unnecessary, the customer is using the Revdex.com to bully me into getting what they want, and it isn't right
when the customer originally came to me about the issue with the engraving, I apologized and offered to fix it or issue a refund so that she could have it done locally and skip all the shipping back and forththere was also a time constraint given her wedding was coming up, so I figured it safest to issue a refund so that they could have the ring in time for the wedding, as the post office sometimes is slow, and things don't arrive on timeI have already issued a refund for this, and I refuse to issue a refund on the whole ringI will be more than happy to fix the engraving myself, as it truly is not a hard thing to do, and I have a local jeweler that does it for me on a regular bases, this is why I find it hard to believe that the customer couldn't find someone that could do itsanding out the whole engraving and then re-engraving the ring is not impossible and only takes a few minutes, this is why I thought it best to issue the refund and let them take care of it locallywhere I have already issued a refund, I do not see where we go from herebut I would appreciate this case being closedthank youBrad
Complaint: [redacted] I am rejecting this response because:I emailed the company to let them know that my item was received There was an issue with apartment management at my complexI am still not convinced that the ring is sized correctly, but I received a very kind email from the company in regard to my complaint hereI have let them know that if they will direct me or give me advice on how to find a jeweler that can size this ring, I will be happy to have it sized by someone that are more inclined to trustIf the ring is sized correctly, I will close the complaintIf the ring is sized incorrectly, I will provide proof from the jewelerThe company disagrees with the sizing techniques of the places visited before, and I am willing to visit what ever kind of jeweler they recommendI am not yet willing to close the complaint because the only place that has sized the ring at what I requested is Staghead DesignsTwo other companies sized it smallerI will say however that the email received from the company yesterday was kind and much more understanding of my frustration I feel they are now willing to work with me to see that I get the item I requested or the proper information that I need to determine if I have made a mistake Sincerely, [redacted]
I Understand this customers frustrations, as I am also relatively frustrated with what happened with this ringI tried to explain to her that when I shipped the ring, it did not have the damage on the ring that the ring had when it arrived to herI explained that the ring should definitely look different than what she received, and that I would be happy to fix the damage that was caused by the USPSshe has adamantly refused to work with me on this, and allow me to take care of the situation, and has made threats against me if I did not comply with her demandsI have very kindly tried to work with her on this, so that we both can be happy with the outcome of the situationI hand make every ring that I send out, and they are all made to order, so if I have to take a ring back on a refund, I am out the time and money that it takes to make the ring and the ring just sits in a box somewhere, untouchedit is my hopes that we can resolve this without having to issue a refund
this is a joke, the issue still remains as they stated, the ring was exactly what they had ordered, I just forgot to inlay the turquoise, as I have another design that is exactly that, the antler and wood with the gold strip and no turquoise, and I get a lot more of that ring ordered than the design that has the turquoise in the ringI made the mistake of not putting the turquoise in the ring and owned up to that, I am unsure of why they think that the ring is somehow not going to be their design order once the turquoise is in the ringI offered to inlay the turquoise and do a partial refund, as per shipping they have paid, that has nothing to do with me, as well the money that they have spent on that also includes the taxes that their country has charged them, which also has nothing to do with me, nor do I appreciate them trying to hold me accountable for thatI have been more than reasonable with them and have offered a more than fair resolution, and they apparently have felt it necessary to report me to the Revdex.comI will still not be offering a refund of anything more than $as I would go negative on this transactionplease close this case, as it is unnecessary, the customer is using the Revdex.com to bully me into getting what they want, and it isn't right
the ring needs to be returned, and we will issue a refund
when the customer originally came to me about the issue with the engraving, I apologized and offered to fix it or issue a refund so that she could have it done locally and skip all the shipping back and forththere was also a time constraint given her wedding was coming up, so I figured it safest to issue a refund so that they could have the ring in time for the wedding, as the post office sometimes is slow, and things don't arrive on timeI have already issued a refund for this, and I refuse to issue a refund on the whole ringI will be more than happy to fix the engraving myself, as it truly is not a hard thing to do, and I have a local jeweler that does it for me on a regular bases, this is why I find it hard to believe that the customer couldn't find someone that could do itsanding out the whole engraving and then re-engraving the ring is not impossible and only takes a few minutes, this is why I thought it best to issue the refund and let them take care of it locallywhere I have already issued a refund, I do not see where we go from herebut I would appreciate this case being closedthank youBrad