Ms***, In response to the complaint, Mrs [redacted] information she has submitted is completely falseWe always provide tenants with a checkin sheet upon moving into a home and highly suggest to them that they return it back to us within the first daysIf the tenants decide not to turn it while they are living in the house, that is their responsibilityAll of our homes include blindsIt is standard in every one of our homes and the blinds were in the home when Mrs [redacted] moved in The blinds were missing at the home when Mrs [redacted] left the homePiller Properties only deducted the expenses that were caused by the tenants...nothing more and that is why she received a partial deposit back Piller Properties sent Mrs [redacted] a check along with a letter within the days after move outMrs [redacted] then emailed a few weeks after that she had not received anything from usI told her I would check the bank to see if the check had cleared and when we saw that it had not, we immediately reissued her another check Piller Properties owns many homes in the Copperas Cove/Killeen/Temple area for the last yearsWe have never had a single complaint filed against us in all of those years because we respect our tenants and have had great relationships with our tenants..past and presentWe have many tenants stay another year or after their lease ends and that is due to the fact that we are very involved and take care of repairs at once I am actually very offended at the slanderous tone Mrs [redacted] uses against myself and the company Thank you for your time, [redacted] Piller Properties
Ms***, In response to the complaint, Mrs [redacted] information she has submitted is completely falseWe always provide tenants with a checkin sheet upon moving into a home and highly suggest to them that they return it back to us within the first daysIf the tenants decide not to turn it while they are living in the house, that is their responsibilityAll of our homes include blindsIt is standard in every one of our homes and the blinds were in the home when Mrs [redacted] moved in The blinds were missing at the home when Mrs [redacted] left the homePiller Properties only deducted the expenses that were caused by the tenants...nothing more and that is why she received a partial deposit back Piller Properties sent Mrs [redacted] a check along with a letter within the days after move outMrs [redacted] then emailed a few weeks after that she had not received anything from usI told her I would check the bank to see if the check had cleared and when we saw that it had not, we immediately reissued her another check Piller Properties owns many homes in the Copperas Cove/Killeen/Temple area for the last yearsWe have never had a single complaint filed against us in all of those years because we respect our tenants and have had great relationships with our tenants..past and presentWe have many tenants stay another year or after their lease ends and that is due to the fact that we are very involved and take care of repairs at once I am actually very offended at the slanderous tone Mrs [redacted] uses against myself and the company Thank you for your time, [redacted] Piller Properties