Stain Away

A refund for the shipping charge was processed today$was refunded back to the customer's credit cardIt may take up to business days for the refund to be reflected in the customer's recordsThank you

The customer has been fully refunded and all future shipments have been cancelled

I spoke with the customer this morning As per her request, a refund in the amount of $was refunded to [redacted] 's PayPal account This was an unusual and isolated incident and we are sorry for any inconvenience

The customer manually selected to join the preferred customer program, with auto shipments, at the time of the original web order( [redacted] ) Unfortunately, there is no record of any email correspondence from this customerAs of today, future shipments have been canceledA return authorization number, ***, has been generated for the shipment mailed All Power Swabs products come with a day money back guaranteeThank you

$39.95 refunded on 115, $39.95 refunded on 1/13/15 and $39.95 refunded on 1/***15. Please allow 3-5 business days for your bank to reflect the refunds that have been processed. Thank you.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , confirm that I did have a conversation with [redacted] on regarding stopping all further shipments of products, services, and particularly drafts to my checking account [redacted] did say that the company would issue a full refund that day, which I later confirmed was received via my Paypal account I also did request that any and all bank account information be destroyed to prevent any further use, and [redacted] understood and agreed to this as well Therefore, I find this resolution satisfactory and as of today's date consider this matter resolved Sincerely, [redacted]

Revdex.com:
/>
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I still have not received confirmation the refund was processed, the package was delivered and they are playing their games
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer history has been reviewed. A refund in the amount of $has been processed. Please allow business days for the bank to reflect the refund. Future shipments have previously been canceled. We apologize for any inconvenience

After review, we find that the customer did submit an email request to cancel on 6/**/
Wed 6/**/5:PM
Name: *** ***
E-mail: ***
Telephone: ###-###-####
Comment: please cancel any future payments and or
orders for me thank u *** ***
This account is now canceled. A refund in the amount of $has been applied back to the customer's credit card. The customer is requesting an additional refund on an order shipped prior to the cancelation request. The customer was shipped a three month maintenance supply on 6/**/for $119.85. This order was prior to the cancelation date and has not been returned. Therefore, there is no refund due
Please let us know if you require any additional information.
Thank you
?

This purchase was placed via the website, *** on 2/**/15. There is no record of this customer attempting to contact customer service via telephone or email. The customer service department is available days a week. The telephone number is
###-###-####. The order can be returned for a full refund *** ***/Stain Away LLC has no affiliation with the other company mentioned in the complaint. If the customer feels that this order was fraudulent then we will launch an internal investigation including a trace to the IP address used to place the order and sharing the information with law enforcement. The customer should contact his bank to report any fraudulent activity

The customer took advantage of a free offer on 7/**/14. He paid $for shipping and processing and was shipped the day intensive Power Swabs treatment kit. The sales representative explained that in days, the maintenance program would be shipped and if he was not satisfied with
his results, he should call our customer service department within the days to cancel. Below is the link to the sales call from 7/**/14. The customer's address and credit card information has been removed to protect the customer from fraud and for PCI compliance. This recording may not be used for any purpose other than addressing the complaint
***
The customer contacted our customer service department on 8/*/14, requesting cancellation and refund. The account was cancelled and the customer was provided with a cancellation number. Our customer service department shared the recorded sales call with the customer via email. The promotion was explained properly and the customer verbally agreed to the terms of the free offer The customer was instructed to return the maintenance kit if he did not want it and a refund would be applied upon receipt of the return. As of today, 8/*/14, no return has been received. Shipping charges are non-refundablePlease let me know if you require any additional information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
[Your Answer Here]
I have not received any refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] They should let customer get days not from the day I 1sr made the call to purchase but from days after I recieved the items which because of the holiday I recieved it after July *That was not daysi know it was on 6/** not 6/** because the cc was charged out immediatley
I hope that other customers that want to purchase rthier product will look at this complaint Noone should have the right to just charge their cc without the permissionI cancelled the charge with my bank
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

On 5/*/14, the recording from the time of the initial order, 1/**/14, was reviewed for accuracy. The sales representative explained the promotion correctly. Maintenance kits are mailed every three months and billed $per month. The customer verbally agreed to the terms.
On 5/*/14, the recording was sent to the customer, via the email address provided in this complaint. As per the customer's request, future shipments have been canceled. The three month maintenance kit was shipped to the customer on 2/**/14. Nothing has been returned. At this time, no refund is due. Thank you

The customer placed an order on line via *** on 6/**/15. At the time of the initial order, the customer manually selected to become a preferred customer with reoccurring shipments every
days. The customer contacted Customer Care on 12/**/to cancel future shipments and requested a refund on shipped orders from 9/**/and 12/**/15. Reoccurring shipments were canceled and the customer was advised that the 12/**/order can be returned for a full refund. All Power Swabs orders come with a day risk free guarantee. The return policy is on the website as well as all invoices. The customer was very angry at the policy and disconnected from the call. The 12//**/can be returned for a refund in the amount of $79.90. There is an unpaid label provided on the invoice. Refunds are applied upon receipt of the return. The cancelation confirmation number is ***. Please let me know if you require any additional information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolved
Sincerely,
*** ***

The customer has been fully refunded and all future shipments have been cancelled.

I spoke with the customer this morning.  As per her request, a refund in the amount of $179.80 was refunded to [redacted]'s PayPal account.  This was an unusual and isolated incident and we are sorry for any inconvenience.