I spoke to *** and she understands the issues I brought upI told her I would review the case and get back to herI did review the case and determined that we could have been more helpful and the employees should have called me to waive a late time benchmarkHowever, *** admits she raised
her voice in frustration and said unfortunate statements that may have contributed to the problemsI plan to offer her a free month or two if she chooses to stayShe was seen on camera yesterday bringing more items into the facility so I am not sure what she wants to doHowever, her phone is disconnected and she has no emailShe did say if we come to an agreement she will retract the complaintI do not know how to proceedPlease let me know.Thank you
I spoke to *** and she understands the issues I brought upI told her I would review the case and get back to herI did review the case and determined that we could have been more helpful and the employees should have called me to waive a late time benchmarkHowever, *** admits she raised
her voice in frustration and said unfortunate statements that may have contributed to the problemsI plan to offer her a free month or two if she chooses to stayShe was seen on camera yesterday bringing more items into the facility so I am not sure what she wants to doHowever, her phone is disconnected and she has no emailShe did say if we come to an agreement she will retract the complaintI do not know how to proceedPlease let me know.Thank you