RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10756829, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. SSBC needs to provide an RMA# to ensure to [redacted] that they will accept the return of the vacuum kit, then I will be able to return the vacuum kit through [redacted] and [redacted] can then send the vacuum kit back to SSBC for a credit. Regards, [redacted]
I spoke with the business, (Dave Clapper), he states he is willing to do whatever it takes to satisfy the consumer The business states that they attempted to contact the consumer 7/1/and left message for him to contact them as soon as possible so that they may resolve issue
Revdex.com spoke with the business who advised that after speaking with the consumer the company has offered to warranty any issue with the item even though there is only a one year warranty on the pump, because we understand the consumers frustration and wanting to have the car on the road running
The consumer is demanding a full refund as previously advised the consumer would need to recoup any refunds directly from *** *** who he paid for the pump
I have reviewed the response made by the business in reference to complaint ID [redacted], and have contacted Mr. Klapper via e-mail today at 2:32 Atlantic Daylight Time with overview and proposed resolution. Will await response regarding resolution.
Regards,
[redacted]
Revdex.com reached out to the company and via email was told that their procedure is as follows: Our standard return policy for our dealers is that the dealer ([redacted] in this case) will contact us for the RMA # directly. We do not give the RMA# to the end user. [redacted] will need to call us if they are to approve the return. I will be happy to issue the RMA# to [redacted] once they contact SSBC.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10756829, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
SSBC needs to provide an RMA# to ensure to [redacted] that they will accept the return of the vacuum kit, then I will be able to return the vacuum kit through [redacted] and [redacted] can then send the vacuum kit back to SSBC for a credit.
Regards,
[redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10756829, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. SSBC needs to provide an RMA# to ensure to [redacted] that they will accept the return of the vacuum kit, then I will be able to return the vacuum kit through [redacted] and [redacted] can then send the vacuum kit back to SSBC for a credit. Regards, [redacted]
I spoke with the business, (Dave Clapper), he states he is willing to do whatever it takes to satisfy the consumer The business states that they attempted to contact the consumer 7/1/and left message for him to contact them as soon as possible so that they may resolve issue
Revdex.com spoke with the business who advised that after speaking with the consumer the company has offered to warranty any issue with the item even though there is only a one year warranty on the pump, because we understand the consumers frustration and wanting to have the car on the road running
The consumer is demanding a full refund as previously advised the consumer would need to recoup any refunds directly from *** *** who he paid for the pump
I have reviewed the response made by the business in reference to complaint ID [redacted], and have contacted Mr. Klapper via e-mail today at 2:32 Atlantic Daylight Time with overview and proposed resolution. Will await response regarding resolution.
Regards,
[redacted]
Revdex.com reached out to the company and via email was told that their procedure is as follows: Our standard return policy for our dealers is that the dealer ([redacted] in this case) will contact us for the RMA # directly. We do not give the RMA# to the end user. [redacted] will need to call us if they are to approve the return. I will be happy to issue the RMA# to [redacted] once they contact SSBC.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10756829, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
SSBC needs to provide an RMA# to ensure to [redacted] that they will accept the return of the vacuum kit, then I will be able to return the vacuum kit through [redacted] and [redacted] can then send the vacuum kit back to SSBC for a credit.
Regards,
[redacted]