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Stallard & Associates Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response further proves my claim I have been paying rent ($725/month) since August 1, No one including the previous property manager notified me of my new rent amount for six months I have made a few maintenance requests during this time There were a few times I spoke directly to Kara about these maintenance request Never did she mention signing a new lease Never did she mention the new rent amount Never did she mention any outstanding balances on my account Furthermore, for six months Stallard and Associates have accepted the rent I was paying ($725/month) without mentioning that I was not paying the total amountAlso, if there is no documentation in my files that states maintenance requests and nothing about leasing information or specific rent on and after August 1, 2014, I do not see how this is the fault of the renter (ieme) I can only pay what I know to be the rent amount.When I first moved in, I knew of my rent amount and never paid any less Therefore, after a year why would I pay less than my rent amount all of a sudden with the chance of legal action against meIn my rental history I have never paid lower than the documented rent amount Why would I start now and continue to do so for six months until the new property manager notifies me And even in this instance it was told to me over the phone and not in an official letter from Stallard and Associates.In my past dealings renting apartments they all communicated in written form and placed a copy of all correspondence in my files to verify that I was communicated with Can anyone at Stallard and Associates provide such information?As stated in the claim, it seems I am paying for the previous property manager not performing their duties correctly This is also stated in the response Also, this claim is happening based on assumptions made by Stallard and Associates and not cause of any documentation The only documentation that Stallard and Associates can point to is that in my lease it states that after the year lease is up I my rent will increase This does not state what the rent increase will be This is the basis of this claim and the lack of documentation (and therefore their policies of not corresponding with renters with written letters).If this was a court of law, an assumption that the previous property manager communicated verbally with the tenant would not hold due to lack of evidence Evidence would be that a copy of the letter sent to the tenant would be in the files.In conclusion this is a claim for $due a process that needs to be improved (verbal discussions that have not happened) instead of clear documentation for specific proof, and due to Stallard and Associates employee not performing duties assigned This has nothing to do with me the tenant and not satisfying my rental obligations Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The statements made by Scott S [redacted] in the response from Stallard and Associates are primarily statements.In regards to our lease and occupancy: My name should be on the lease, as of the time of the application in JanuaryWe were told by Justin P [redacted] that submitting the paperwork and a $fee would add my name to the leaseWe asked if there was anything further to be done, and we were told no, that would make it officialThere is no reason for my name not to be listed as an occupant except incompetence on the part of Stallard's staffSince it seemed to confuse Scott S [redacted] in the original complaint, for the purpose of this response, "we" refers to either or both occupants - it would be redundant for us to file separate complaints, so we are filing this jointly, but there is only space to list one name on the Revdex.com form.In reference to the second inspection: [redacted] spoke to Mike, Stallard's pest control technician, on Friday, June 26, Mike stated that the second inspection of the apartment was performed by one technician, not two, and that it was just done by Scott, who is usually a maintenance technicianDespite being the person in charge of treating pests, Mike had not seen the apartment himself until Tuesday, June 30, 2015, when he entered the apartment for the treatmentHe also stated that Stallard's policy is that if they find one bedbug during an inspection, they immediately leave the apartment and recommend a thorough bedbug treatmentTherefore, saying that the technician found "one bedbug" does not accurately reflect the condition of the apartment, and saying there were two technicians is falseAccording to Mike, upon finding that bedbug, Scott discontinued his search and informed Justin that treatment would need to be done, without any further investigationIt is untrue to state that there was "one" bug, because they didn't look any further after they found that one.In reference to the free treatment: I'm not sure what "free" treatment they are referring to, but we have a receipt for $that it cost us to get the treatment done after their second inspectionAfter the second inspection was completed, we contacted Justin P [redacted] , the property manager, to find out the results, because Stallard failed to contact us after the inspection was completedJustin stated that a full bedbug treatment needed to be doneHe told us that it was actually "a pretty bad case"He stated that the treatment would cost $40/hour, with 4-hours needed for the initial treatment and two visits of one hour each for folltreatmentsEither Scott Stallard's implication of "one bedbug" and "free treatment" is a lie, or Justin lied to me during our call and we paid $for nothing - both sets of statements cannot be true.In reference to using outside agencies that are approved by Stallard: I asked Justin P [redacted] during our conversation about treatment pricing if it was possible for us to utilize any other options, or if we had to use their pest control employee, since they clearly weren't even capable of FINDING the bugs during their first visitJustin stated that we did not have any other optionsWe were not interested in minimal cost, we were interested in having the treatment done correctly so that we would not need to repeat itMike stated during his phone call with [redacted] that Stallard does not have the same type of equipment that real pest control agencies do, and so they cannot perform the same types of treatmentsHowever, when I asked Justin about what else we were permitted to do, he said there was nothing.In reference to the theory that we brought the bedbugs in: It seems rather unlikelyWe have spoken to other residents in our complex who also have bedbugs, and we have taken several photographs of the amount of mattresses and other fabric items that have been thrown away in the dumpster in the past week by various residentsStallard's stated policy of charging residents for treatment to their unit and potentially any unit who also has bedbugs makes residents less likely to report infestationsThere is clearly a bedbug problem in this complex, but because each resident has to pay hundreds of dollars for their own treatment, no one wants to report itThis is a low-income area, and we are fortunate enough to have the means to pay for our treatment, but Stallard should recognize that not everyone does and it is in their best interest as landlords to do everything possible to keep their complexes bug-freeWe also noted that the bedbug pesticides Mike spread around the walls to kill the bedbugs are the same pesticides that were on the floor when [redacted] moved in, so this is clearly not the first time they have felt the need to treat for bedbugs.As an added note, if Scott did spot-treat the bug he found, we were not told that he had done soNo one even left a note to say that someone had been in our apartment, let alone that pesticides had been used in our bedroomWe get notes that state someone has been here for "requested maintenance", including when Mike does pest control, so there's no excuse for not leaving a note to say that chemicals had been used.We will absolutely continue to pursue this Regards, [redacted]

Following is the response from Stallard & Associates regarding the complaint from [redacted] , [redacted] ***This unit was leased by [redacted] on October 11, [redacted] applied to be added to the lease agreement on February 7, As of today, [redacted] is the only occupant listed on the lease agreementOur policy on pest control along with the bed bug addendum signed by [redacted] is attached to this email and will be referencedAs noted on the complaint statement the first bedbug inspection revealed no signs of bedbugs When another request to inspect for bedbugs was turned in for the apartment the following month two inspectors were sent to perform an inspectionDuring this inspection bedbug was found The area where it was found was treated It’s important to note that trying to find signs of bedbugs to determine their presence and if treatment is needed can be very time consuming and in cases such as this apartment very hard to determine [redacted] was not charged for the inspection or the treatment done to the area where bedbugs where found This initial service is a complimentary one that we provide We are not in the business of charging tenants for a service if we cannot justify it being performed That is why bedbug treatment was not initially suggested As noted in the bedbug addendum the tenants are responsible for the cost of treatment of bedbugs The complaint states that they are prohibited from calling a pest control company on their ownThe bedbug addendum states that a management approved licensed pest control person must do the inspection and or treatment See attachmentItem The treatments that we provide are usually the best option for tenants as we are able to have them performed at a discounted level that is not available to the tenants The complaint states that we failed to provide monthly pest control when the technician was on vacation The terms of our lease state we provide periodically preventive maintenanceWe may choose to perform this monthly however not required per the terms of the lease agreement See attachedIt’s important to note that the apartment was occupied for over months before a report of bedbugs was called in to the office Bedbugs are the ultimate hitchhiker and could have easily been brought into the apartment unknowingly during this timeWhile we are not trying to blame the problem on the current tenants of the apartment however there is no way of knowing how the bugs entered the apartment We understand the stress that comes with having unwelcomed visitors in one’s apartment and feel that we provide honest and affordable recommendations when a problem is found Solution: After the determination of bedbugs on Thursday June 26th, a treatment plan has been agreed upon between Stallard & Associates and the tenants of the unit Thank you, Scott S [redacted] Stallard & Associates

The Complainant filled out an online rental application for a one bedroom apartment The Rental Application submitted by the Complainant is attached hereto as Respondent's Exhibit #1.As indicated on her Rental Application, the Complainant responded to the question "have you ever been a defendant in an unlawful detainer (eviction) lawsuit or defaulted (failed to perform) any obligation of a rental agreement or lease?" by stating "no." In addition, the Complainant responded to the question "have you ever broken a lease or been evicted?" by stating "no." Finally, the Complainant declared that all of the statements in her Rental Application were true and complete by signing and submitting her Application on 6/12/2015.During the usual and customary processing and background check conducted as a result of her Rental Application, it became clear that the Complainant provided information on her ApplicationSpecifically, the Complainant was clearly named as a Defendant in the case of Willowbrook Lake Apartments v [redacted] , et alwhich was filed on 12/17/under Cause No [redacted] In that matter, the Plaintiff was awarded a judgment in the sum of $plus court costs as damages due to her breach of the obligations contained in her leaseAs a result, it is obvious that the Complainant has been a Defendant in a prior eviction lawsuit, and has previously breached a leasePrior to the findings mentioned above the Complainant's application was submitted to CoreLogic [redacted] which runs all rental applications for Stallard & Associates.lnc [redacted] provides a recommended decision based on applicants credit history, debt, income, etcThe decision that was received on the Complainant was a DeclineBased on the [redacted] decision and the judgement against the Complainant that was found no housing options were offered to Complainant.The Complainant's statement that her application was not processed is obviously falseThe Complainant completed an online application and paid for her application with a credit cardLastly, the Respondent has no involvement with the management or ownership of Shadeland Terrace or Van Rooy, which the Complainant states took $dollars and is asking for in her desired settlement from Stallard & Associates..The Complainant's desired settlement from an application that was submitted to Stallard & Associates month ago is based on obvious claims submitted by the ComplainantTherefore, no refund of an application fee will be provided.Thank you,Scott Stallard Rental Application for [redacted] - One Bedroom [redacted] ***ubmitted Via Website on 06/12/at 01:PM dvertised Rent: 485.00esired Move In: 07/01/2015Applicants FA 6?#[redacted] DependentsFirst Na Last Name Relationship Date Of Birth [redacted] Pets VehiclesReferencesEmergency Contact Applicant did not provide any pets.Applicant did not provide any vehicles.Applicant did not provide any references Name [redacted] **Phone Number [redacted] *** Residential HistoryCurrent Address [redacted] ***Resided From October to - Monthly Rent 670.00Manager herb - Phone Number: (877) 582-Reason for leaving income lostIncomeEmployment DetailsApplicant did not provide any employment details.Additional IncomeMonthly Income ource1,sSi,sSi Personal Information Date Of Birth [redacted] SSN [redacted] Drivers License [redacted] State IN Financial Information Bank AccountsCredit Cards Applicant did not provide any bank account information Applicant did not provide any credit card information.QuestionsHave you ever been a defendant in an unlawful detainer (eviction) lawsuit or defaulted (failed to perform) anyobligation of a rental agreement or lease? NoHave you ever been convicted of a felony? NoHave you ever filed suit against a landlord? Yesbecause I had a on going lawsuit if them and they was trying to say we was wrong when they was.Do you have a water bed, an aquarium or any other water filled furniture? NoAre you a smoker? NoHave you ever broken a lease or been evicted? NoDoes the applicant require a reasonable accommodation? If so, the specific request should be made on a separate "Reasonable Accommodation Request Form" and submitted to managementFinal decision shall be made by executive management only.NoHow did you hear about us? Stallardonline.com Apartments.com Google etc(if a referral, please list the referring tenant below)Noalways pass by the property Terms of AgreementBy checking the box and typing your full name in the space provided below, you declare that all your statements in this application are true and completeBy submitting this electronic application, you authorize Stallard & Associates, Incto verify this information through any means, including any consumer or criminal record reporting agencies, personal and professional references, employers and other rental housing ownersIf you fail to answer any question or give information, the property may reject your application, retain all application fees and deposits as liquidated damages for its time and expense, and terminate your right of occupancyYou further authorize Stallard & Associates, Incto obtain from any law enforcement agency, present or past employer or supervisor, landlord, finance bureau/office, credit bureau, collection agency, college, university or other institute of learning or certification, private business, military branch or the national personnel records center, personal reference and/or other persons, and authorize the same to give records or information that they may have concerning your criminal history, motor vehicle history, earnings history, credit history, character, employment records, record of attendance and earned degrees or certificates, or any other information requested, whether the said records are private or public, and including those which may be deemed to be privileged or confidential in nature and you irrevocably and unconditionally release all such persons, including any named or unnamed informant, from any liability resulting from the furnishing of this information.You also acknowledge that our privacy policy is available to you.X I have read and accept the Terms of the Application Agreement.X [redacted] Date: 06/12/

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