Stallings Chrysler Dodge Jeep

Customer took delivery of vehicle with no known or impartial issuesThe salesman in question, specifically took time to explain the complaint about the of mismatched brand tiresThe vehicle was certified and ran through inspection in our shop prior to deliveryThe tread wear passed inspectionUpon receiving the complaint about the mismatched brand tire (with no complaint about the wear or condition), the salesman was told to inform the consumer that the tire that was mismatched on the vehicle would be replaced with same brand tireAll of our salesman here are trained in not making decisions without authorization from upper management The sales man spoke with our pre-owned inventory manager who told our sales person to schedule having the truck brought in to have the single mismatched brand tire replaced to complete a set of all matching tiresWe sold and delivered the vehicle with all good intentions, and never once stated we would put a new set of tires on a pre-owned vehicle with good tread wear and life left on the treadWe want to stand behind our product and would like to resolve this issue, had we mislead the customerBut, we simply feel this is a break down in communication and a misunderstanding of the words used in describing how we would resolve the original complaint of a single mismatched tireAt delivery, we also have what is called a "we owe" form in writing to cover situations like thisIt is basically a promise to do any work or any documentation owed to the consumer, also the we owe is in place for any promises made by the consumer to usThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, I'm rejecting this response because it was a miscommunication between upper management and salesSales (***) may have misunderstood what upper management told himAfter explaining the problem with [redacted] he seemed very concerned and went to management to see how to resolve the issue with the tiresWhen he came back to the phone he said they would change out the tiresMy response was were they going to exchange tires with comparable tires? [redacted] responded with "No we're not going to do you like that, we're going to put all new tires on it Bertram Stephens

Customer took delivery of vehicle with no known or impartial issues. The salesman in question, specifically took time to explain the complaint about the 1 of 4 mismatched brand tires. The vehicle was certified and ran through inspection in our shop prior to delivery. The tread wear passed...

inspection. Upon receiving the complaint about the 1 mismatched brand tire (with no complaint about the wear or condition), the salesman was told to inform the consumer that the tire that was mismatched on the vehicle would be replaced with same brand tire. All of our salesman here are trained in not making decisions without authorization from upper management.  The sales man spoke with our pre-owned inventory manager who told our sales person to schedule having the truck brought in to have the single mismatched brand tire replaced to complete a set of all matching tires. We sold and delivered the vehicle with all good intentions, and never once stated we would put a new set of tires on a pre-owned vehicle with good tread wear and life left on the tread. We want to stand behind our product and would like to resolve this issue, had we mislead the customer. But, we simply feel this is a break down in communication and a misunderstanding of the words used in describing how we would resolve the original complaint of a single mismatched tire. At delivery, we also have what is called a "we owe" form in writing to cover situations like this. It is basically a promise to do any work or any documentation owed to the consumer, also the we owe is in place for any promises made by the consumer to us. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
I'm rejecting this response because it was a miscommunication between upper management and sales. Sales ([redacted]) may have misunderstood what upper management told him. After explaining the problem with [redacted] he seemed very concerned and went to management to see how to resolve the issue with the tires. When he came back to the phone he said they would change out the tires. My response was were they going to exchange tires with comparable tires? [redacted] responded with "No we're not going to do you like that, we're going to put all new tires on it. 
 
Bertram Stephens