Stamford Automotive Partners

Review: My wife and I purchased a Toyota Corolla from Toyota Of Stamford on October 5th, We also purchased an "Extended Service Agreement" for $1495, which included a "money back guarantee" if we didn't use itAfter getting home, I reviewed the paperwork the dealership gave us and saw that there was no documentation on the "money back guarantee"I called Toyota's main customer service number who said that Toyota doesn't offer any "money back guarantee" on their extended warranties and said they'd have the dealer contact me directlySomeone from the dealership called the next day and explained that the "money back guarantee" is something that Toyota Of Stamford provides directly, which is why Toyota's main customer service didn't know about itHe told me he'd mail the necessary paperwork regarding the "money back guarantee"I indeed received a letter from UPS the following day, however it didn't include any information other than an invoice with one line highlighted: "MONEY BACK EXP 08-07-2019"This was very upsetting, as the only reason we agreed to the Extended Service Agreement was the "money back guarantee"We would have never been interested in purchasing the extended warranty without it and there's no written verification of how it works, what situations allow you to be eligible for getting your money back and what situations are notI posted a detailed account of our experience on different review websites and as a result, ended up exchanging heated words with Toyota Of StamfordOur entire experience with Toyota Of Stamford has been extremely stressful and upsetting, so I wanted to cool down before filing an official complaintThat is why I waited so long to file thisI would like to request that any correspondence in this matter is done via written communication (electronic is fine)I simply won't trust anything told to me over the phone, as this entire situation has been filled with verbal miscommunications.Desired Settlement: I would like the Extended Service Agreement cancelled and the $refunded to usAt this point, I don't have any faith in their guarantee, written or notI would prefer to have the purchase price and loan adjusted to a smaller monthly payment, to reflect the refund of $If that's not possible, I would like a check for the refund
Business
Response:
To Whom it May Concern,
Nothing concerns us more than to hear that a valued client has had an unpleasant experience at our dealershipCustomer service and satisfaction is our number one priority and has been for over yearsFor this reason Toyota of Stamford considers it an honor to serve our communityWe appreciate the large number of considerate and loyal repeat customersThese customers and their relationship with our staff have contributed to Toyota of Stamford's impeccable reputation for decades
Again, we are sorry MrRyan had an unpleasant experience at our dealershipThat is unlike our staff and culture of our dealershipHowever, Toyota of Stamford has tried repeatedly to rectify and resolve the situation but to no availUnfortunately, MrRyan has taken this opportunity to make additional lengthy, vitriolic, nasty comments and reviews on at least different review sitesMrRyan even went as far as to make his user name and password TOSSucks on the siteI do not understand why, only now, is MrRyan willing to resolve this issue amicably
The Money Back Guarantee is specific to Toyota of StamfordWe have been offering this to our valued customers for yearsIt has been very successful and without incidentOur customers have taken advantage of the program and it gives them piece of mindThe program is very simple and strait forwardIf the Toyota Extended Service Agreement is not utilized (any repair work done covered under the service agreement) before the end of the term, MrRyan will receive a Money Back guaranteeIn no way, at no time, did Toyota of Stamford attempt to mislead or deceive MrRyanThe paperwork and coupon book are all perfectly valid and in no way deceptive
With that said, we will make yet another attempt to try and resolve this issueIf MrRyan would like a refund, he would need to contact Toyota and let them know he would like to cancel his service agreementThey will most likely cancel his service agreement and lower his payments at a pro-rated amountIt would be pro-rated due to the fact it has been enacted for quite some time now
We hope this is sufficient and that MrRyan will cease and desist attempting to defame Toyota of Stamford's good name and reputation
It is extremely unfortunate and disappointing in what has transpiredWe will continue to use this situation as a learning momentThis provides an opportunity to be aware of how we may be more accommodating to our clientsWe believe in continually improving as individuals and dealership as a whole
Thank you,
Duncan WMcKale
Vice President
Toyota of Stamford
###-###-#### (Ext1107)
###-###-#### (Cell)
[email protected]
[email protected]
www.toyotaofstamford.com
Consumer
Response:
Review:
I am rejecting this response because:
Per Toyota Of Stamford's response, I called Toyota Customer Service (###-###-####) and explained the situationThey said they could cancel the extended warranty, but the money refunded would be applied towards the principal of the loanThere is no way they can refund me the money directly or have the loan payments adjustedThey also explained that if I did go ahead with that cancellation, it would be pro-rated and I wouldn't get the full amount back

Review: On May 25, 2013, I called the dealership to inquire about purchasing a new Toyota Sequoia PlatinumMy call was directed to [redacted] in the sales departmentOver the course of the next few days, he was able to locate the car we wanted and we negotiated and ultimately agreed on termsThe total purchase price for the car would be $61,495, we would put down $to cover first months payment and other fees, New York State taxes would be rolled into the payment and the total monthly lease payments for months/18,miles would be $I gave them my credit card and they charged me a $deposit (receipt enclosed).On June 1, my family and I traveled to the dealership in Stamford to sign the papers (Deal #XXXXX / VIN#[redacted]7)We met[redacted] and he showed me the paperworkUnfortunately, the paperwork was not correctOf note, the agreements were all dated [redacted] 31, They told me this was so I could take advantage of the specialI was suspect of back-dating a legal documentIt also showed a gross capitalized cost of $64,and closing costs to be collected upfront of $I pointed out the mistakes,[redacted] agreed it was wrong, and left the room to investigate the discrepanciesHe returned to show me the enclosed Dealer Disclosure statement which was correctAfter some back and forth between him and a female employee, they explained that I was still only to pay $up front and they were going to be responsible for the different of $It is important to understand that the Closed End Lease contract did not indicate in any place that the dealer would be responsible for this amountIn fact, it is abundantly clear on the lease that I was responsible for the full amountThey encouraged me to sign the document in this incorrect form and told me they do this all the time and have never had a problemIn front of my wife and three children, I used this as a teachable moment to explain to[redacted] that no one should ever sign a legally-binding agreement that was wrongI asked him to change the contract to reflect the actual up front fees I would be paying ($2337.81)He eventually agreed to have the change hand-written into the contract and did soIt said Dealer to be responsible for $and was signed by the general manager of the dealer (who I did not meet at this time)I signed the revised document, they charged my credit card $(since I had already paid a $deposit), gave me the keys, and we left the dealership with the new car with temporary registrationThey agreed they would send us our new plates when they arrived at the dealership.On Tuesday, June 4, I received a call from someone named[redacted] from Toyota of Stamford who told me that he was having a discrepancy with Toyota and that they would not accept the lease with the additional correct term written into the agreementHe told me he needed to have me come back to the dealership and sign a new, incorrect lease that showed I owed $upfrontI had the same conversation with him that I had with[redacted] and told him I was not comfortable signing a lease that was incorrectAfter two more conversations, he suggested a side-letter which would make it clear that the dealer was responsible for the differenceI told him I would reluctantly agree to this, provided I found the side-letter adequate and fully disclosing what was happeningI repeatedly made clear that I had never been asked to do this in the years I have been buying and leasing cars.On Friday, June 7, I received the side-letting Anthony proposed I sign (enclosed)I did not find it adequate as it didnt make clear everything that was happeningMy fear was that, if I signed a lease stating clearly that I owed more than $up front, since I only had paid the dealer $2337.81, at any time someone from the dealership could make a claim to me that I owed the differenceI was unwilling to take this chanceSo I re-wrote the letter (enclosed) and told them I would be willing to sign my versionHe told me it was fine and we agreed to meet at the [redacted] Dinner on Saturday June 8th to sign the new documentsWhen I arrived, he had altered the letter and changed some of the languageI wanted the side letter to indicate that I did not understand why any of this was necessaryI wanted to reserve my rights to make clear that this was out of the ordinary, I was being asked to do something against my instincts and none of it made any sense to meThey changed the language to indicate that they had fully explained this to me and I agreed to it.I told him I would be willing to, once again, sign my original letterHe made a phone call and told me that would be fineWe separately drove back to the dealership to reprint my original side-letterWhen he took the re-printed version to [redacted], the General Manager, to sign,[redacted] asked me to come into his officeIn his office, he asked me why all this was necessaryHe told me I had an invalid lease and that I needed to sign the new, incorrect oneI told him that my view was that I had a valid lease which was signed by both Toyota of Stamford, Incand me and clearly indicated the correct terms of our transaction which had been completed a week agoI had been happily driving the new car for a weekHe asked to see my copy of the lease, reached across his desk and took it from my hands and, in front of me and my year old son, he ripped the legally-binding, fully executed lease into more than piecesHe then threw the ripped up lease away and said that now I had no choice but to sign the new, incorrect leaseAppalled at his behavior, I informed him that he just stole and destroyed my personal property and demanded he give me a copy of the lease I had already signedHe refused, so I called the Stamford Police Department and asked a police officer to come to the dealership.Once Officer[redacted]s arrived, I explained to him what had happenedI explained that
Product_Or_Service: Toyota Sequoia
Order_Number: VIN# [redacted]
Account_Number: Deal #
Desired Settlement: DesiredSettlementID: No settlement requested - for
Just want others to know about these practices
Business
Response:
Business Response /* (1000, 8, 2013/06/28) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX Ex
Contact Email: [redacted]toyotaofstamford.com
I want to preface by stating that nothing concerns me more than finding a customer who has had an unpleasant experience at our DealershipWe have been a family owned and operated business for over years and have made customer service and satisfaction a priority
I have extensively and thoroughly researched the current situation and spoken with multiple sources in an effort to ascertain what transpiredIn doing so, I found these complaints to be completely frivolous and unjustifiedThe issue with the paperwork was a very simple and a very common occurrence that needed to be corrected under direction of the bank that it was submitted toIt was an invalid document that needed to be corrected, signed and resubmittedThese are all routine practices, there were no wrong doing or nefarious acts committed by anyone of our staffIn fact, our staff went far above and beyond the procedures to attempt to accommodate Mr[redacted] during his erratic verbal conduct and behaviorOur Finance Director even went as far as to meet him off premises for his convenience to accommodate his needs and insecurities
In addition, at a later time on premises, our General Manager tried to accommodate his needs by offering to speak to him in his officeAt that time, Mr[redacted] chose to use this time to sit at our GMs desk and in his chairI find these actions to be extremely condescending and disrespectfulHe continued to be very rude, disrespectful and belittling to the staff involved
It seems transparent that Mr[redacted] was trying to catch us in a simple paperwork issue by threatening baseless legal action to try and get a brand new Toyota Sequoia for freeHe was bold enough to state his unfounded and delusional intentionThe paperwork that was nullified was deemed an invalid document, by the bankIt was simply an invalid piece of paper that was discarded
All that remained for completion was to simply sign the corrected and valid paperworkSubsequently, the police were called and the police report stated as follows:
"On the above time and date I Ofc[redacted] was dispatched to Toyota of Stamford regarding a dispute over a contract
Upon my arrival I spoke with [redacted] and he stated that he leased a vehicle from Toyota of Stamford and he was contacted to come back to the business the contract was invalid[redacted] Stated that he was in [redacted] office who id the manager to the business[redacted] stated that [redacted] snatched the old contract out of his hand and ripped it up[redacted] stated he didn't want the new contract he wanted the original
[redacted] stated that he never snatched the contract from [redacted] but he did rip it up because it was invalid[redacted] stated that Toyota Financial wouldn't honor the contract because there was writing on it that shouldn't have been there[redacted] stated that that he attempted to give [redacted] the new contract but he would not take it
[redacted] gave [redacted] a refund for his down payment on the vehicle and the vehicle was returned[redacted] stated that that [redacted] still had two keys to the vehicle[redacted] stated that he would return the keys."
Toyota of Stamford provided Mr[redacted] with a no hassle, full refund
It is unfortunate that it came to this, however, it is quite transparent that not only was Mr[redacted] looking for a free car, witch he stated, but now has an unjustified vendetta against [redacted] and Toyota of Stamford
Consumer Response /* (3000, 10, 2013/07/01) */
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
I have spoken with the executive offices of Toyota Sales North America and of Toyota Motor Trust CorporationBoth have reviewed this case in detail, including all of the documentation I provided, and both have concluded that Toyota of Stamford acted improperlyBy attempting to force a customer to sign a lease which indicated the customer must pay more at signing than the dealer agreed he would pay, they were attempting to coerce a customer into a fraudulent contractIt is suspicious but not surprising that, in his responseMr[redacted] fails repeatedly to address the fact that the new contract his dealership demanded I sign (after destroying the first one without my approval) required me to pay to him more than $additional on top of the $I had already paid himThe writing on the old contract made clear I was not responsible for this additional moneyIt is peculiar that Mr[redacted] believes these two contracts were identicalBoth Toyota Sales North America and Toyota Motor Trust Corporation stressed that this behavior is highly inappropriateMost auto buying customers would agree that Mr[redacted]'s practice of using coercive tactics to force customers into contracts obligating them to spend more money than originally agreed is indicative of the worst practices of the auto dealer industry and is why all future Toyota customers should avoid Toyota of Stamford like the plague
While Toyota of Stamford did ultimately provide me with a full refund, it is only because the Stamford Police Department had to intervene to force them to do soSuch a settlement was not offered until the police arrived and took our statements
Finally, as a matter of law, the original lease contract between Toyota of Stamford and me (the only two parties on the contract) was completely validMr[redacted]'s issue, which was exclusively his problem and not mine, was that the bank to whom he intended to sell the contract would not accept it modified with writing on itThe contract between the two of us was still legal, binding, and validBy destroying my copy of the agreement without my consent, my property was stolen and destroyedAs a matter of law, this may have been criminal behavior (this is something the courts [redacted] need to decide)
The correct remedy, which Mr[redacted] does not seem to digest, was simply to print a new contract that governed the actual terms of our agreement and one that did not obligate me to pay more than $more than we agreedBut Toyota of Stamford repeatedly refused to do thisNothing about this practice is routine and Toyota Sales North America confirms thisIt was this deceptive and disgusting behavior that [redacted] forever negatively color his dealership and remind future customers to avoid his abominable excuse for a business
This is nothing more than a case of a deceptive car salesman trying to force a customer into a fraudulent deal and calling it a "simple paperwork issue." I have some news for Mr[redacted] -- in the years he has been running his dealership, we customers have gotten smarter and [redacted] no longer allow these practices to continueWe [redacted] stand up to cheap car salesman playing games with us, we [redacted] spread the word widely, and we [redacted] shine as much sunlight as we can on deceptive practicesSunlight is the best disinfectant
Business Response /* (4000, 12, 2013/07/15) */
I'm not sure what Mr[redacted]'s true intentions are but there are many misrepresentations of the truth hereAgain, in absolutely no way, at any point, did any one of our staff attempt to deceive or coerce Mr[redacted] into doing anythingThere was no fraudulent activity on Toyota of Stamford's part what so everAgain, quite the oppositeOur staff went way above and beyond to accommodate MrPakmen in an effort to quell his frivolous and baseless claimsOur staff did this even while enduring being completely disrespected, talked down to and belittled
Misrepresentation of the truth #1:
The content within both contracts were identicalThe sole reason why the bank did not accept the first contract and deemed it invalid was simply due to there being handwriting on it that MrPakmen demanded we write there in the first placeSubsequently, the bank did not accept the contract that had handwriting on the face of the contractThe numbers or content within the contract never changedToyota of Stamford was always responsible for the difference and stated so multiple times in multiple ways throughoutMr[redacted] was never, at any time obligated to pay $2,more than agreedOur staff typed a letter stating that fact in further attempts to accommodate Mr[redacted]Again, our staff even met Mr[redacted] off the premises for his convenience to accommodate himThat does not sound like deceptive, coercive or fraudulent behavior to meMr[redacted] even stated himself that he expected to get a free car out of what transpiredHow he came to that thought process I can't understand
Misrepresentation of the truth #2:
Toyota of Stamford did reprint a new, valid contract and Mr[redacted] was the one who refused to signFor some strange reason, Mr[redacted] had another party type up a new letter essentially changing the integrity and validity of any viable contractAt that point, Toyota of Stamford was not willing to adhere to the contents of Mr[redacted]'s third parties letterAgain, completely frivolous and unnecessary
(We have copies of both contracts and all statements that we [redacted] be happy to provide if requested)
Misrepresentation of the truth #3:
Toyota of Stamford did offer MrPackman a full refund prior to the Stamford Police Departments suggestion which he refused
(We [redacted] be happy to provide a copy of the police report as well if requested)
It is extremely disheartening, disconcerting and insulting that Mr[redacted] would refer to anyone of our staff as being "cheap car salesman playing games"Our sales staff are some of the finest, hardworking people that I have met and had the pleasure of working withMany of our staff have been working with Toyota of Stamford for over years plus
In addition, it is insulting that he would imply that our wonderful, loyal customers that have been conducting business and supporting Toyota of Stamford for many decades of not being smart
It's disappointing but transparent that Mr[redacted]'s intentions were never to resolve anything but to try and get a free car from Toyota of Stamford which he even stated himselfUnfortunately, MrPakaman has his heart set on destroying Toyota of Stamford and it's staff's reputation through defamation

Review: I wouldn't ever write this if I wouldn't follow what the manufacture ask,. I brought the car every 5000 miles, is in Toyotas record but they dont care about it, so What kind of company do that to their CUSTOMERS , I bet If this would be an American Company it would be different... you follow what they ask even bought the extended warranty and they don't honor their machines, believe they lost a customer. I am doing this because I don't think is fair what they are doing to me and I don't want anybody have the same situation, it is frustrating.DO NOT BUY A RAV4Very Disappointed. My Rav4 with just 72,000 miles consume more than a quart of oil in a 1200 miles and Toyota Customer service don't see a problem on it and don't want to fix it. I bought extended warranty for nothing.... VERY DISAPPOINTED! ... I heard this happen before to other costumers, Be careful, I wont recommended.[redacted] # JTMBD32VXXXXXXXXXDO NOT BUY A RAV4I understand now Look it up what I found I am not the only one who has the same problem!!...My Rav4 is still under warranty ... what they are waiting? they are waiting for me to be out of the warranty like [redacted] look what they answer..." [redacted] I spoke to [redacted] at XXX-XXX-XXXX and a lorana at XXX-XXX-XXXX and both did nothing for me at all. Multiple Rav4 owners have had this problem and TOyota refuses to make good on their faulty engine.Yesterday at 5:05pm Edited Like..Toyota USA Hi [redacted] Please accept our apologies for your dissatisfaction. Because your vehicle is outside of its warranty parameters Toyota [redacted] not be able to provide out of warranty assistance. We have added these notes to your existing case file here at our Corporate Headquarters and again we apologize for not being able to be of more assistance. [redacted] That is what they want...

Product_Or_Service: rAV4,

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I NEED MY CAR GET FIX IT

Business

Response:

Business Response /* (1000, 5, 2013/06/13) */

Contact Name and Title: [redacted] - VP

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@aol.com

I would like to preface by stating how sorry I am to hear that Mr. [redacted] had an unpleasant experience with his RAV-4 and I completely understand his frustration.

Upon researching the situation, I found that the vehicle was unfortunately out of warranty and the extended warranty that was purchased did not cover the repair. Toyota of Stamford does not make the decision on if a repair is needed and covered under warranty. That is a decision made exclusively by the warranty company.

The RAV-4 is burning a little oil over an extended period of time. The extended policy has certain protocol and criteria it follows when determining if a repair needs to be done. However, it has been determined by the warranty company that it is not burning enough oil over the extended period of time to be considered a problem and a covered repair.

I do hope to continue our relationship with Mr. [redacted] and would be happy to assist him with his service needs.

All the best to Mr. [redacted] and I hope his situation is rectified.

Review: My wife's 2007 Toyota Sienna minivan got stalled in the center of the road. Car would not move and start so she towed it to nearest Toyota dealer who then investigated the issue and told us that transmission of the car was blown and needed to be replaced. The problem is of very rare nature for Toyota cars and even the staff members were surprised to see transmission blowing on Sienna. Hence we requested dealer's service center to check with manufacturer to see if this can be covered under warranty because it is an unusual issue. Dealer quoted $7000 for the fixes and said that let's first fix the issue and then we can go to Toyota. I said what if Toyota would not pay then I was told that they will give me significant amount of discount considering the rarity of the issue. Car was fixed, we were asked to pay the bill first and then dealer never checked with Toyota explaining them that issue is very unusual and points towards manufacturing issue. They asked us to contact Toyota and said that if Toyota do not cover the issue then we will give you the discount (refund). As expected Toyota refused to cover the costs for repairs and now dealer is saying he will not give any refunds for the discounted amount. Also the quote for the repair was very high from market standards (even Toyota said that) but since we were stuck we had no option other than getting the car repaired from them.Desired Settlement: They refused to pay back the discounted money and said instead they will apply it towards to the oil change and tire rotation services which I don't need.

Business

Response:

Review: Company sold me a certified pre-owned car, and as part of their certification process, they were supposed to inspect and repair any damage to the exhaust system.They did not do soI have been trying to get them to replace the exhaust system which was damaged when we purchased the car, and they refuse to do so
Desired Settlement: DesiredSettlementID: Refund
I am going to need to get the exhaust system replaced, and if that is the case, I would like to be reimbursed
Business
Response:
Business Response /* (1000, 5, 2013/08/12) */
Contact Name and Title: [redacted] - VP
Contact Phone: XXX-XXX-XXXX x
Contact Email: [redacted]@aol.com
I want to preface by stating that nothing concerns me more than finding a customer who has had an unpleasant experience at our DealershipWe have been a family owned and operated business for close to years and have made customer service and satisfaction a priority
I understand and simpathise with Mr[redacted]However, upon extensive research into the situation and after speaking with multiple sources in an effort to ascertain what transpired; I found that the problem with the exhaust was due to physical damage from something hitting the exhaust system while driving the vehicleThe damage to the exhaust was not due anything Toyota of Stamford caused, neglected or overlookedThe damage occurred well after the Certification process and purchase of the vehicleIt was checked by another dealership and they found the same damage to the vehicle as well
Our suggestion: The best recourse for Mr[redacted] would be to go through his insurance company for the physical damage to the exhaust system
Thank you,
Consumer Response /* (3000, 7, 2013/08/14) */
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
I could not diagree more strongly with their responseWe DID NOT damage the car after we purchased it...that is how it was sold to usI'm sorry, but I don't spend alot of time looking underneath cars for damage, especially certified cars that are supposed to be inspected for such thingsI disagree with the statement "The damage occurred well after the Certification process and purchase of the vehicle"It's just not true
Suffice it to say, Toyota of Stamford [redacted] never see any business from me againThis was a very simple thing for them to correctInstead, they resorted to accusing me of causing the damage

Review: When driving our [redacted] home at around 11.45pm on Saturday August 16th from [redacted] airport, the engine suddenly cut out and all power was lost to the steering and brakes leading to a very dangerous situationI managed to manoeuver the car off the highway and finally was able to obtain a tow from a private company off the highway[redacted] then towed the vehicle and me to ** while a cab was called to take my family homeThe car was dropped off at Toyota of Stamford for repairIn talking to [redacted] the following Monday, they admitted that the loss of power was caused by an oil leak from a hose that had corrodedThe fault was known to [redacted] but because only certain vehciles had this hose, a full recall had not been initiatedHowever, [redacted] acknowledged the fault and paid for the engine repair[redacted] also offered to pay for a rental car for the time the car was off the road but we declined the rental car as we had another car that we could useWe also submitted receipts to [redacted] to cover the expenses incurred for towing and cab transportation on the evening of the breakdownThese receipts totaled $snd were provided to [redacted]I was told that remimbursement should not be an issueHowever, I have just been told that [redacted] will not be reimursing these expenses, which were incurred solely because of the failure described above.Desired Settlement: Full reimbursement of the expenses incurred due to the failure of the engine on our [redacted]
Business
Response:
Dear Mr[redacted],
I would like to preface by stating, nothing concerns us more as a dealership than to hear that a valued client has had an unpleasant experience at our service departmentCustomer service and satisfaction is our number one priority and has been for over yearsFor this reason Toyota of Stamford considers it an honor to serve our community
Our Dealership participates in [redacted]We are committed to providing high quality customer serviceBased on your www.Revdex.com.org review, you did not share that experienceThat is very disappointing to us, and through this program, we have the opportunity to work with you to resolve any issues you experienced at our dealership
With that said, I sincerely apologize for your unpleasant experience at our dealershipThat is unlike our staff and culture of our dealershipPlease give me a day or two to look into this matter further to see what we can do to accommodate your needsWe like to use these unfortunate situations as teachable momentsI will check into this further and please let us know if you have any suggestions for us moving forwardThank you for bringing this matter to our attention
Please feel free to contact me directly at any time(See contact infobelow):
Kind regards,

Despite past issues with Toyota Financial Services, I decided to call them up for speaker grills for my Toyota. So, stopped there today to pick my item up and enquire if the installation could be done the same day.
So extremely impressed!! Customer Service is exceptional, especially Rich, who with his pleasant and courteous disposition made my waiting period bearable.
Tony, got the crew and initiated the work on my car instantaneously, and the technician Pierre went above and beyond enabling clean professional work.
I had previously had a broken windshield, and he vacuumed the lingering broken glass, with that ever so pleasant smile. To top it off, the quoted price was not what I ended up paying, but quite reduced and the safety tips I received upon leaving, only signifies that their staff is well trained and proficient in their expertise.
Great Job, Toyota and thanks( Rich, Tony and Pierre)