Stamford Ford Lincoln

Complaint: [redacted] I am rejecting this response because:The statement made by the company is not accurateThe temporary plates expired on the vehicle on Sunday, December 17thThe dealer did not have the plates on Sunday, and told me they could not even give me an update as to the status of where the plates were until Monday, December 20thThe reason the dealer could not give an update is because they had failed to follwith the company as to the status of where the plates were while businesses were openStamford Ford Lincoln also did not submit the paperwork for registration in a timely mannerThe registration office informed me that the registration information was first received in their office on Tuesday, December 5thNote the registration office received the paperwork only business days before the temporary plate was set to expire, despite the vehicle initially being purchased on November 17thOn Monday, December 20th I was informed by the business manager at the dealership that the plates arrived to the dealer on that Monday afternoonHe said he could then overnight the plates to meThe plates did arrive late in the evening on Tuesday, December 21st; two days after the temporary plate expired.There is no law indicating the a mail service must be used as the dealer is claimingThe paperwork could have been sent to the registration office and I could have physically gone into their office and finished the registration process and left with the license plates (this could have occurred as early as Tuesday, December 5th).I stand by original complaint in that the dealer should reimburse me $($100/day) for not being able to use the vehicle due to their slow work and inability to fulfill what they had initially confirmedI was initially told that the plates would arrive, without a doubt, before the temporary plates expired and there would be no interruption in the ability to use the vehicle Sincerely, [redacted] ***

To whom it may concern,I have personally spoken to [redacted] regarding the repair to his *** and he is satisfied with my responseHe is set up to bring his vehicle back into service on 1/3/to address his concernsPlease let me know if you need any further informationSincerely [redacted]

In response to this complaint, rather than go back and forth with a customer, we have offered Mr [redacted] a full refund of the cost of his repairs Our goal, as a team, is to have our customer happy At Stamford Ford Lincoln, we strive and are truly 100% committed to the satisfaction of our customers

HelloMy complaint against [redacted] was just resolved this weekend, they paid for the repair, so everything is fineThey were very nice.So I would would like to withdraw my complaint, or mark it as successfully resolved.Thank you [redacted] href="/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=ac53f221-615c-4897-8bbc-8f502...⇄ target="_blank"> [redacted]

Good Morning *** ***
We apologize for any inconvenience and miscommunication. We assure you will no longer receive any mailers from the dealership. If you have any other concerns please feel free to reach out to me directlyThank
youDominic F*

HelloMy complaint against *** *** *** was just resolved this weekend, they paid for the repair, so everything is fineThey were very nice.So I would would like to withdraw my complaint, or mark it as successfully resolved.Thank you***
***
***

Since there was a lien on the vehicle, we are required by the bank to register the vehicle and report the lienIn most instances the tag service company that we use registers the vehicles within daysThe register was processed within days but then the plates needed to be sent to Stamford
Ford Lincoln, and then overnighted to the *** ***. We offered to drive the plates to *** *** the day her temporary plates were expiring, but she refused this offer. We overnighted the plates on Monday, and she received them on Tuesday, so she had expired plates for day. If you would like to discuss this matter for a better understanding, please call the dealer principal, Dominic F* at ###-###-####.Thank you

My complaint was successfully resolved this weekend, *** *** *** paid for the repair, so I would like to withdraw my complaint, here is the ID.Thanks*** ***Complaint ID:
***
Complaint Type:
Business Complaint
Date Filed:
4/17/1:PM

Complaint: ***
I am rejecting this response because:yes they did offer to get out of my vehicle but I have to put down another dollar down. how is that helping me out. as I matter fact I will be losing my down payment from the ***, also I notice that the hood on the other vehicle I drove vibrate a little but not like mine
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:The statement made by the company is not accurate. The temporary plates expired on the vehicle on Sunday, December 17th. The dealer did not have the plates on Sunday, and told me they could not even give me an update as to the status of where the plates were until Monday, December 20th. The reason the dealer could not give an update is because they had failed to follow-up with the company as to the status of where the plates were while businesses were open. Stamford Ford Lincoln also did not submit the paperwork for registration in a timely manner. The registration office informed me that the registration information was first received in their office on Tuesday, December 5th. Note the registration office received the paperwork only 9 business days before the temporary plate was set to expire, despite the vehicle initially being purchased on November 17th. On Monday, December 20th I was informed by the business manager at the dealership that the plates arrived to the dealer on that Monday afternoon. He said he could then overnight the plates to me. The plates did arrive late in the evening on Tuesday, December 21st; two days after the temporary plate expired.There is no law indicating the a mail service must be used as the dealer is claiming. The paperwork could have been sent to the registration office and I could have physically gone into their office and finished the registration process and left with the license plates (this could have occurred as early as Tuesday, December 5th).I stand by original complaint in that the dealer should reimburse me $200 ($100/day) for not being able to use the vehicle due to their slow work and inability to fulfill what they had initially confirmed. I was initially told that the plates would arrive, without a doubt, before the temporary plates expired and there would be no interruption in the ability to use the vehicle.  
Sincerely,
[redacted]

Good Morning [redacted]We apologize for any inconvenience and miscommunication.  We assure you will no longer receive any mailers from the dealership.  If you have any other concerns please feel free to reach out to me directly.Thank youDominic F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,I have personally spoken to [redacted] regarding the repair to his [redacted] and he is satisfied with my response. He is set up to bring his vehicle back into service on 1/3/18 to address his concerns. Please let me know if you need any further...

information. Sincerely[redacted]

My complaint was successfully resolved this weekend, [redacted] paid for the repair, so I would like to withdraw my complaint, here is the ID.Thanks[redacted]
Complaint ID:
[redacted]
Complaint Type:
Business Complaint
Date Filed:
4/17/2015 1:31 PM

In response to this complaint, rather than go back and forth with a customer, we have offered Mr. [redacted] a full refund of the cost of his repairs.    Our goal, as a team, is to have our customer happy.  At Stamford Ford Lincoln, we strive and are truly 100%...

committed to the satisfaction of our customers.

[redacted] was invited to the dealership to resolve and address any concerns he had. [redacted] accepted the invitation and met with Richard S[redacted], our Lincoln Brand Manager in May. [redacted] agreed that his concern was not specific to his [redacted] but inherent in all Lincoln [redacted].  He test drove...

one other and recognized that his concern was unfounded. He was offered the option to get out of his current financial obligation on the MKX and into any other Lincoln or [redacted] vehicle at no loss to him on his current vehicle. He told us he will think about it and get back to us if he wants to proceed. Any other questions please contact me @ ###-###-####.Dominic F[redacted]

HelloMy complaint against [redacted] was just resolved this weekend, they paid for the repair, so everything is fine. They were very nice.So I would would like to withdraw my complaint, or mark it as successfully resolved.Thank you[redacted]
href="/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=ac53f221-615c-4897-8bbc-8f502...⇄ target="_blank">[redacted]

Review: Stamford Ford took my car for a week longer than they promised, did twice as much labor than was discussed (including a "recall" that suspiciously cost a significant amount), and ended up charging $250 in "diagnostic" fees in addition to parts and labor. I never authorized the "recall" labor or expensive "diagnostic": in fact, I couldn't even REACH the service dept. when trying to call twice a day for a week.

When they returned the car (which took over an hour), they delivered it with both the Check Engine light and the Service light on -- both of which were NOT on when the car was delivered to them, and were unrelated to the issue that was actually being looked at. When asked to provide a code before I took possession of my car, they claimed that it was impossible, because none of the employees there knew how to work a code reader, and all of the service technicians supposedly left promptly at 5pm (15 minutes earlier) & "locked up the code readers".

This is a clear violation of Connecticut General Statutes Sec. 14-65f which states that "prior to performing any repair work on a motor vehicle, a motor vehicle repair shop shall obtain a written authorization to perform the work, on an invoice signed by the customer, that includes an estimate in writing of the maximum cost to the customer of the parts and labor necessary for the specific job authorized." Moreover, in addition to taking longer than discussed and costing more than discussed, in addition to providing no formal quote and not being reachable prior to initiating repairs, this business has damaged my vehicle beyond the condition it was in when delivered to them. Their service technician, [redacted], acknowledged that no service lights were on at the time they received the car, and that the lights WERE on at the time they returned the vehicle to me.Desired Settlement: I would like a full refund of all payment rendered to this service department, as I was billed prior to the delivery of the vehicle, and no mention was made of the additional damage and issues created until such time as the vehicle was conveyed back to me.

Business

Response:

In response to this complaint, rather than go back and forth with a customer, we have offered Mr. [redacted] a full refund of the cost of his repairs. Our goal, as a team, is to have our customer happy. At Stamford Ford Lincoln, we strive and are truly 100% committed to the satisfaction of our customers.