August, 15,2016 [redacted] BBB Corporate Office1005 La Posada DriveAustin, TX 78752Re: [redacted] Dear. Ms. [redacted] Thank you for forwarding the complaint filed by Mr. ***. We have had a long history of maintaining a good rating with the BBB and feel that we treasure customer satisfaction as... much as you do. Concerning complaint filed by Mr. [redacted] let it be known this is not going to be a spitting contest, an "I said, he said" rally of words. I will address Mr. ***' complaint first in saying that when I arrived. the condition of his air conditioning system involved water backing up and not draining properly. I cleared that leak and that was the end of my required services. The nature of water is that it will always seek lower ground and an attic location means water will inevitably leak on a ceiling. If he has cracks or texture issues, it is because of water. If I had stepped on the ceiling from above, he would have a worse problem than a 2" diameter crack. Regarding my customer service acumen: When I have guests visiting my home, I put my indoor only pets in a room until the guests leave. This may be a novel idea for Mr. ***, I can't say. Secondly, I like to compliment people on their hobbies. I am confident that I have probably forgotten more things mechanical than Mr. [redacted] has ever learned but it would never stop me from trying to make a person feel good about what they have accomplished. Third, we do not contract water removal work so we do not carry wet-dry vacuums in our trucks. Mr. [redacted] should not be confused with me offering to extract waster as anything obligatory but a gesture of goodwill beyond the mechanical services for which I was contracted. I have been in business since the 1980's doing this very same work. I have thousands of repeat customers over many years time. I have reputation that speaks for itself and Mr. [redacted] also has a reputation. He has a long list of published complaints online spanning a few other HVAC contractors, a couple of his doctors, HEB, Whole Foods, a barber, a tavern, a postal center, a plumber, a shade and blind company, Chili's Restaurant, 2 landscaping companies, a construction contractor, and his therapist to name a few. Mr. [redacted] did not pay for my services, ergo, as far as I am concerned, he is not a customer of mine and has no right to any warranty covering services performed. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because, again, Mr. [redacted] seeks to avoid responsibility for the damage he caused to my home. To his specific comments, I offer the following responses--Following Davco's _incomplete_ addressing of the air conditioner problems he was called upon to diagnose and repair, another local service company was dispached. They found the following significant issues with my system (that Mr. [redacted] failed to identify in _2_ separate trips to my home)-- blocked drain (still, even after Davco claims he resolved this issue the previous day), AC unit was _8_ pounds low on freon, the AC unit breaker was intermittently tripping due to excess load caused by a low-freon system trying to cool the house. I personally witnessed all of these issues being diagnosed and repaired, and the technician explained the issues in a way that was absolutely consistent with what I later found in my online research into the problem. All of these repairs occurred over the course of 2 days IMMEDIATELY following Mr. [redacted]'s self-described "end of [his] required services." He was not called to my home to 'drain water.' He was called to my home to diagnose and repair AS NECESSARY, an AC system that was not functioning properly. I relied on HIM to be the expert, to understand what needed to be done, and to do it in a professional manner. I have very detailed documentation of the repairs Mr. [redacted] FAILED to make, including receipts showing those repairs CORRECTLY executed over the following 2 days by a licensed repair company. Further, my home warranty company, which managed all 3 dispaches (2 different dispaches of Davco over a period of several weeks, as well as the other company that actually resolved the equipment problem), has opened an investigation regarding Davco's failure to correctly diagnose and resolve the system problem, but billing for services nonetheless. I will leave it to them to determine what actions, if any, they see fit regarding his standing as a contractor for their warranty services.As for his new assertion (with lots of detailed back story in an attempt to lend credibility to his claim) that the ceiling damage is water damage, he is simply, and without conscience, flatly lying. He stepped on the sheetrock in the attic. The damage is immediately and exactly below where he stepped. I have measured its location with a tape measure upstairs, and transferred that location downstairs. The damage is 100% completely dry, with ZERO indication that it has EVER been wet, and it is fresh, white, sheetrock chalk exposed... with no indications that it is older damage. The fact that Mr. [redacted] would double down on dodging responsibility speaks more volume to his "reputation" than his own self-serving description of what he believes his reputation to be (reputation is what other people ascribe to you, not what you acribe to yourself-- the latter is just tooting your own horn, and in this case, with a lie). As for Mr. [redacted]'s desire to tell me how to run my home, I suggest that 1) he might have offered the pet advice to me, at the time, rather than posit it here, after the fact, as some kind of mind-reading exercise I was supposed to make; and 2) he might accept the realities of life that working in people's homes might require flexibility on his part. Perhaps, rather than him being flexible about his foot covering, I should have laid out floor mats everywhere he might need to walk? Or maybe I could have removed the carpets altogether? After all, a working coming into a home shouldn't have to deal with the inconvenience of a customer asking them to take off their shoes to protect the rugs. Likewise, why should a worker be expected to LISTEN to a homeonwner's repeated requests to close doors behind him?And while I appreciate Mr. [redacted]'s attempted 'dig' with his "m until the guests leave. This may be a novel idea for Mr. [redacted], I can't say. Secondly, I like to compliment people on their hobbies. I am confident that I have probably forgotten more things mechanical than Mr. [redacted] has ever learned" comment, it is painfully childish, and not at all reflective of the professionalism and 'reputation' he believes he deserves. Notwithstanding, my 30+ years in high-tech engineering, dozen US and international design patents (feel free to look them up, since you obviously spent time looking up my other online activities), you may well have 'forgotten more than I've learned,' but the things you have CLEARLY never learned are professionalism, personal responsibility, humility, customer service, and most certainly how to properly diagnose and repair a malfunctioning AC unit. You embarass yourself with your own actions. As for my other online reviews you took the time to look up-- I believe people should share their customer experiences, both good and bad, which is reflected in my "long list of published complaints" that you pointed out. It's unfortunate that you didn't also point out my long list of published COMPLIMENTS, general product and service reviews, that the "long list" consists of maybe a dozen reviews, and that they span a period of 20+ years. Who hasn't amassed opinions about a handful of companies over the years? So, after all Mr. [redacted]'s misdirection and obfuscation, we're back to the issue at hand: Mr. [redacted]'s behaviors in this matter-- his inability to appropriately diagnose and repair the AC system he was called upon to do; his continued unwillingness to acknowledge responsibility for the damage he caused to my home; his insistence that customers must significantly accommodate HIS needs as the 'great repairer;' and his simultaneous self-serving horn-tooting comments about his 'great service' while attempting to demean and discredit his customer by slinging mud.One final point-- In response to Mr. [redacted]'s claims that I did not pay him for his services, I refer him to my check #105, dated 07-01-2016, in the amount of $60 (which represents my co-pay responsibility for my homeowner warranty coverage). That check was deposited to account #[redacted], and endorsed by his company stamp. So, yet another lie. As for him refusing to provide any warranty for his work, a) he never performed any meaningful work with which to warrant, and b) as I notified him in person-- he is not welcome on my property, and setting foot on it will constitute willful criminal trespass. There it is, in a nutshell. Regards,[redacted]
August, 15,2016[redacted]Revdex.com Corporate Office1005 La Posada DriveAustin, TX 78752Re:[redacted]Dear. Ms. [redacted] Thank you for forwarding the complaint filed by Mr. [redacted]. We have had a long history of maintaining a good rating with the Revdex.com and feel that we treasure customer satisfaction as...
much as you do. Concerning complaint filed by Mr. [redacted] let it be known this is not going to be a spitting contest, an "I said, he said" rally of words. I will address Mr. [redacted]' complaint first in saying that when I arrived. the condition of his air conditioning system involved water backing up and not draining properly. I cleared that leak and that was the end of my required services. The nature of water is that it will always seek lower ground and an attic location means water will inevitably leak on a ceiling. If he has cracks or texture issues, it is because of water. If I had stepped on the ceiling from above, he would have a worse problem than a 2" diameter crack. Regarding my customer service acumen: When I have guests visiting my home, I put my indoor only pets in a room until the guests leave. This may be a novel idea for Mr. [redacted], I can't say. Secondly, I like to compliment people on their hobbies. I am confident that I have probably forgotten more things mechanical than Mr. [redacted] has ever learned but it would never stop me from trying to make a person feel good about what they have accomplished. Third, we do not contract water removal work so we do not carry wet-dry vacuums in our trucks. Mr. [redacted] should not be confused with me offering to extract waster as anything obligatory but a gesture of goodwill beyond the mechanical services for which I was contracted. I have been in business since the 1980's doing this very same work. I have thousands of repeat customers over many years time. I have reputation that speaks for itself and Mr. [redacted] also has a reputation. He has a long list of published complaints online spanning a few other HVAC contractors, a couple of his doctors, HEB, Whole Foods, a barber, a tavern, a postal center, a plumber, a shade and blind company, Chili's Restaurant, 2 landscaping companies, a construction contractor, and his therapist to name a few. Mr. [redacted] did not pay for my services, ergo, as far as I am concerned, he is not a customer of mine and has no right to any warranty covering services performed. Sincerely, [redacted]
August, 15,2016 [redacted] BBB Corporate Office1005 La Posada DriveAustin, TX 78752Re: [redacted] Dear. Ms. [redacted] Thank you for forwarding the complaint filed by Mr. ***. We have had a long history of maintaining a good rating with the BBB and feel that we treasure customer satisfaction as... much as you do. Concerning complaint filed by Mr. [redacted] let it be known this is not going to be a spitting contest, an "I said, he said" rally of words. I will address Mr. ***' complaint first in saying that when I arrived. the condition of his air conditioning system involved water backing up and not draining properly. I cleared that leak and that was the end of my required services. The nature of water is that it will always seek lower ground and an attic location means water will inevitably leak on a ceiling. If he has cracks or texture issues, it is because of water. If I had stepped on the ceiling from above, he would have a worse problem than a 2" diameter crack. Regarding my customer service acumen: When I have guests visiting my home, I put my indoor only pets in a room until the guests leave. This may be a novel idea for Mr. ***, I can't say. Secondly, I like to compliment people on their hobbies. I am confident that I have probably forgotten more things mechanical than Mr. [redacted] has ever learned but it would never stop me from trying to make a person feel good about what they have accomplished. Third, we do not contract water removal work so we do not carry wet-dry vacuums in our trucks. Mr. [redacted] should not be confused with me offering to extract waster as anything obligatory but a gesture of goodwill beyond the mechanical services for which I was contracted. I have been in business since the 1980's doing this very same work. I have thousands of repeat customers over many years time. I have reputation that speaks for itself and Mr. [redacted] also has a reputation. He has a long list of published complaints online spanning a few other HVAC contractors, a couple of his doctors, HEB, Whole Foods, a barber, a tavern, a postal center, a plumber, a shade and blind company, Chili's Restaurant, 2 landscaping companies, a construction contractor, and his therapist to name a few. Mr. [redacted] did not pay for my services, ergo, as far as I am concerned, he is not a customer of mine and has no right to any warranty covering services performed. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because, again, Mr. [redacted] seeks to avoid responsibility for the damage he caused to my home. To his specific comments, I offer the following responses--Following Davco's _incomplete_ addressing of the air conditioner problems he was called upon to diagnose and repair, another local service company was dispached. They found the following significant issues with my system (that Mr. [redacted] failed to identify in _2_ separate trips to my home)-- blocked drain (still, even after Davco claims he resolved this issue the previous day), AC unit was _8_ pounds low on freon, the AC unit breaker was intermittently tripping due to excess load caused by a low-freon system trying to cool the house. I personally witnessed all of these issues being diagnosed and repaired, and the technician explained the issues in a way that was absolutely consistent with what I later found in my online research into the problem. All of these repairs occurred over the course of 2 days IMMEDIATELY following Mr. [redacted]'s self-described "end of [his] required services." He was not called to my home to 'drain water.' He was called to my home to diagnose and repair AS NECESSARY, an AC system that was not functioning properly. I relied on HIM to be the expert, to understand what needed to be done, and to do it in a professional manner. I have very detailed documentation of the repairs Mr. [redacted] FAILED to make, including receipts showing those repairs CORRECTLY executed over the following 2 days by a licensed repair company. Further, my home warranty company, which managed all 3 dispaches (2 different dispaches of Davco over a period of several weeks, as well as the other company that actually resolved the equipment problem), has opened an investigation regarding Davco's failure to correctly diagnose and resolve the system problem, but billing for services nonetheless. I will leave it to them to determine what actions, if any, they see fit regarding his standing as a contractor for their warranty services.As for his new assertion (with lots of detailed back story in an attempt to lend credibility to his claim) that the ceiling damage is water damage, he is simply, and without conscience, flatly lying. He stepped on the sheetrock in the attic. The damage is immediately and exactly below where he stepped. I have measured its location with a tape measure upstairs, and transferred that location downstairs. The damage is 100% completely dry, with ZERO indication that it has EVER been wet, and it is fresh, white, sheetrock chalk exposed... with no indications that it is older damage. The fact that Mr. [redacted] would double down on dodging responsibility speaks more volume to his "reputation" than his own self-serving description of what he believes his reputation to be (reputation is what other people ascribe to you, not what you acribe to yourself-- the latter is just tooting your own horn, and in this case, with a lie). As for Mr. [redacted]'s desire to tell me how to run my home, I suggest that 1) he might have offered the pet advice to me, at the time, rather than posit it here, after the fact, as some kind of mind-reading exercise I was supposed to make; and 2) he might accept the realities of life that working in people's homes might require flexibility on his part. Perhaps, rather than him being flexible about his foot covering, I should have laid out floor mats everywhere he might need to walk? Or maybe I could have removed the carpets altogether? After all, a working coming into a home shouldn't have to deal with the inconvenience of a customer asking them to take off their shoes to protect the rugs. Likewise, why should a worker be expected to LISTEN to a homeonwner's repeated requests to close doors behind him?And while I appreciate Mr. [redacted]'s attempted 'dig' with his "m until the guests leave. This may be a novel idea for Mr. [redacted], I can't say. Secondly, I like to compliment people on their hobbies. I am confident that I have probably forgotten more things mechanical than Mr. [redacted] has ever learned" comment, it is painfully childish, and not at all reflective of the professionalism and 'reputation' he believes he deserves. Notwithstanding, my 30+ years in high-tech engineering, dozen US and international design patents (feel free to look them up, since you obviously spent time looking up my other online activities), you may well have 'forgotten more than I've learned,' but the things you have CLEARLY never learned are professionalism, personal responsibility, humility, customer service, and most certainly how to properly diagnose and repair a malfunctioning AC unit. You embarass yourself with your own actions. As for my other online reviews you took the time to look up-- I believe people should share their customer experiences, both good and bad, which is reflected in my "long list of published complaints" that you pointed out. It's unfortunate that you didn't also point out my long list of published COMPLIMENTS, general product and service reviews, that the "long list" consists of maybe a dozen reviews, and that they span a period of 20+ years. Who hasn't amassed opinions about a handful of companies over the years? So, after all Mr. [redacted]'s misdirection and obfuscation, we're back to the issue at hand: Mr. [redacted]'s behaviors in this matter-- his inability to appropriately diagnose and repair the AC system he was called upon to do; his continued unwillingness to acknowledge responsibility for the damage he caused to my home; his insistence that customers must significantly accommodate HIS needs as the 'great repairer;' and his simultaneous self-serving horn-tooting comments about his 'great service' while attempting to demean and discredit his customer by slinging mud.One final point-- In response to Mr. [redacted]'s claims that I did not pay him for his services, I refer him to my check #105, dated 07-01-2016, in the amount of $60 (which represents my co-pay responsibility for my homeowner warranty coverage). That check was deposited to account #[redacted], and endorsed by his company stamp. So, yet another lie. As for him refusing to provide any warranty for his work, a) he never performed any meaningful work with which to warrant, and b) as I notified him in person-- he is not welcome on my property, and setting foot on it will constitute willful criminal trespass. There it is, in a nutshell. Regards,[redacted]
August, 15,2016[redacted]Revdex.com Corporate Office1005 La Posada DriveAustin, TX 78752Re:[redacted]Dear. Ms. [redacted] Thank you for forwarding the complaint filed by Mr. [redacted]. We have had a long history of maintaining a good rating with the Revdex.com and feel that we treasure customer satisfaction as...
much as you do. Concerning complaint filed by Mr. [redacted] let it be known this is not going to be a spitting contest, an "I said, he said" rally of words. I will address Mr. [redacted]' complaint first in saying that when I arrived. the condition of his air conditioning system involved water backing up and not draining properly. I cleared that leak and that was the end of my required services. The nature of water is that it will always seek lower ground and an attic location means water will inevitably leak on a ceiling. If he has cracks or texture issues, it is because of water. If I had stepped on the ceiling from above, he would have a worse problem than a 2" diameter crack. Regarding my customer service acumen: When I have guests visiting my home, I put my indoor only pets in a room until the guests leave. This may be a novel idea for Mr. [redacted], I can't say. Secondly, I like to compliment people on their hobbies. I am confident that I have probably forgotten more things mechanical than Mr. [redacted] has ever learned but it would never stop me from trying to make a person feel good about what they have accomplished. Third, we do not contract water removal work so we do not carry wet-dry vacuums in our trucks. Mr. [redacted] should not be confused with me offering to extract waster as anything obligatory but a gesture of goodwill beyond the mechanical services for which I was contracted. I have been in business since the 1980's doing this very same work. I have thousands of repeat customers over many years time. I have reputation that speaks for itself and Mr. [redacted] also has a reputation. He has a long list of published complaints online spanning a few other HVAC contractors, a couple of his doctors, HEB, Whole Foods, a barber, a tavern, a postal center, a plumber, a shade and blind company, Chili's Restaurant, 2 landscaping companies, a construction contractor, and his therapist to name a few. Mr. [redacted] did not pay for my services, ergo, as far as I am concerned, he is not a customer of mine and has no right to any warranty covering services performed. Sincerely, [redacted]