Dear Customer, After two weeks of looking at apartments with our leasing representative, you and your spouse signed a rental application for unit # *** on August 16, at Two Rivers Apartments in *** TexasAt that time, you wrote a check for $350, which you were informed covered the
administrative fees ($150), the application processing fee ($50) and the deposit to hold the unit ($150)A few days later, you returned to the leasing office to notify Ms*** that you and your spouse had broken up, and that she would not be moving in with youAs a result, you explained that you could no longer afford unit #*** and needed to look at some more affordable optionsDuring this same visit, you also approached Ms*** about going on a date Ms*** did her best to remain professional and accommodate your request by presenting you with other first-floor units in your current price range, but, unfortunately, we didn’t have anything that fit your needs available until September 9, We then offered for you to look at some apartments at our other property *** *** in *** *** ***We transferred over your paperwork, and Ms*** *** worked with you to find a unit that would suit your needsThat next day you left a voicemail explaining to us that you were “informed by a friend” that another former spouse lived at this property, and that you were no longer interested in leasing a unit there(We would like to note that you actually used to live this property with that former spouse just two years ago.) At no time, did you ever indicate it was because the distance was too far from your workplaceIn fact, Ms*** recalls you saying that you were actually “wanting to get away from Georgetown.” At this juncture, we had exhausted all of our options that we could offer you and unit # *** had been on hold for daysIn Article of the “Application Agreement” of the TAA Rental Application, which was signed by you, it is stated, “If you withdraw before approval, you and any co-applicants may not withdraw your application or the application depositIf, before signing the Lease Contract, you or any co-applicant withdraws an application or notifies us that you’ve changed your mind about renting the dwelling unit, we’ll be entitled to retain all the application deposits as liquidated damages, and the parties will have no further obligation to each other.” As Ms*** and I explained to you, the application and administrative fees are applied to the screening and application processIf someone cancels their application, we liquidate the $deposit to cover lost potential income from leasing it to someone else as well as the expense to run credit and background checksThe deposit is only refundable at move out if the applicant completes their lease termWe understand that your circumstances changed during this process; however, our staff fully committed themselves to finding you the perfect unit over the course of weeksWe are very sorry that we were unable to find a unit that was suitable, but I hope that you can understand that we have to work within our policies and treat each applicant in the same manner Sincerely, *** ***
Complaint: ***
I am rejecting this response because:
This response from Peel Company is filled with untruths and assumptions, so I am compelled to take each statement piece by piece and give the facts to this incident Peel: “after two weeks of looking for an apartment” Me: excuse me I thought part of your job was to show apartments Peel:”wrote a check” Me: Your representative could not tell me how much the administrative fees, application processing fee and deposit wereAll I knew was the total was $She was very uninformed about her job Peel: “a few days later” Me: Sequence of events 08/16/at almost closing time-wrote check for $350; on 08/19/17-I was at Two Rivers office when it opened that day to advise about my concernSo, actually this was a “2” day period, when *** *** wants you to believe it was a long drawn out process Peel: “approached Ms *** about going on a date” Me: This is a good one, from the first day I met Ms *** she groped me several times by putting her hands on me with no initiation from meEven my former girlfriend commented to me later that evening about itAs far as “going on a date”, the morning I came back to the office 08/19/to voice my concerns, she was much more interested in showing me her “CNN” video work on the company computer than addressing my issueI never asked her on a date, I ask “what she was doing that evening”, dating someone was the last thing on my mindBesides, Ms *** do you realize how tacky and unprofessional your response sounded? Peel: “we then offered for you to look at some apartments at our other property” Me: That never happenedI took it on myself that afternoon to look, Two Rivers didn’t even know I was there until the representative from Avery Ranch contacted them after I left which was late Saturday 08/19/ Peel: “former spouse lived at the property” Me: That is correct and it would have been an unpleasant situation for both of us, it almost sounds like you promote conflict within the community for the sake of money Peel: “wanting to get away from Georgetown” Me: I believe I said something to that effectWhat’s the deal, a customer can’t change his mind? Peel: “unit #*** had been on hold for seven days” Me: straight up lie to justify your unhanded business practices In conclusion, It should be plain enough for anyone to see that Peel Company was attempting to justify there actions solely to collect this moneyI can honestly say that I have never had an experience with an apartment community where you are charged a deposit on an apartment that I never signed a contract on. This company is pathetic, arrogant and very rich by stepping on working people, however, in this day and time, the “me me” society place little value on the morally correct thing to do which is refund the $for the apartment I never rented
Dear Customer, After two weeks of looking at apartments with our leasing representative, you and your spouse signed a rental application for unit # *** on August 16, at Two Rivers Apartments in *** TexasAt that time, you wrote a check for $350, which you were informed covered the
administrative fees ($150), the application processing fee ($50) and the deposit to hold the unit ($150)A few days later, you returned to the leasing office to notify Ms*** that you and your spouse had broken up, and that she would not be moving in with youAs a result, you explained that you could no longer afford unit #*** and needed to look at some more affordable optionsDuring this same visit, you also approached Ms*** about going on a date Ms*** did her best to remain professional and accommodate your request by presenting you with other first-floor units in your current price range, but, unfortunately, we didn’t have anything that fit your needs available until September 9, We then offered for you to look at some apartments at our other property *** *** in *** *** ***We transferred over your paperwork, and Ms*** *** worked with you to find a unit that would suit your needsThat next day you left a voicemail explaining to us that you were “informed by a friend” that another former spouse lived at this property, and that you were no longer interested in leasing a unit there(We would like to note that you actually used to live this property with that former spouse just two years ago.) At no time, did you ever indicate it was because the distance was too far from your workplaceIn fact, Ms*** recalls you saying that you were actually “wanting to get away from Georgetown.” At this juncture, we had exhausted all of our options that we could offer you and unit # *** had been on hold for daysIn Article of the “Application Agreement” of the TAA Rental Application, which was signed by you, it is stated, “If you withdraw before approval, you and any co-applicants may not withdraw your application or the application depositIf, before signing the Lease Contract, you or any co-applicant withdraws an application or notifies us that you’ve changed your mind about renting the dwelling unit, we’ll be entitled to retain all the application deposits as liquidated damages, and the parties will have no further obligation to each other.” As Ms*** and I explained to you, the application and administrative fees are applied to the screening and application processIf someone cancels their application, we liquidate the $deposit to cover lost potential income from leasing it to someone else as well as the expense to run credit and background checksThe deposit is only refundable at move out if the applicant completes their lease termWe understand that your circumstances changed during this process; however, our staff fully committed themselves to finding you the perfect unit over the course of weeksWe are very sorry that we were unable to find a unit that was suitable, but I hope that you can understand that we have to work within our policies and treat each applicant in the same manner Sincerely, *** ***
Complaint: ***
I am rejecting this response because:
This response from Peel Company is filled with untruths and assumptions, so I am compelled to take each statement piece by piece and give the facts to this incident Peel: “after two weeks of looking for an apartment” Me: excuse me I thought part of your job was to show apartments Peel:”wrote a check” Me: Your representative could not tell me how much the administrative fees, application processing fee and deposit wereAll I knew was the total was $She was very uninformed about her job Peel: “a few days later” Me: Sequence of events 08/16/at almost closing time-wrote check for $350; on 08/19/17-I was at Two Rivers office when it opened that day to advise about my concernSo, actually this was a “2” day period, when *** *** wants you to believe it was a long drawn out process Peel: “approached Ms *** about going on a date” Me: This is a good one, from the first day I met Ms *** she groped me several times by putting her hands on me with no initiation from meEven my former girlfriend commented to me later that evening about itAs far as “going on a date”, the morning I came back to the office 08/19/to voice my concerns, she was much more interested in showing me her “CNN” video work on the company computer than addressing my issueI never asked her on a date, I ask “what she was doing that evening”, dating someone was the last thing on my mindBesides, Ms *** do you realize how tacky and unprofessional your response sounded? Peel: “we then offered for you to look at some apartments at our other property” Me: That never happenedI took it on myself that afternoon to look, Two Rivers didn’t even know I was there until the representative from Avery Ranch contacted them after I left which was late Saturday 08/19/ Peel: “former spouse lived at the property” Me: That is correct and it would have been an unpleasant situation for both of us, it almost sounds like you promote conflict within the community for the sake of money Peel: “wanting to get away from Georgetown” Me: I believe I said something to that effectWhat’s the deal, a customer can’t change his mind? Peel: “unit #*** had been on hold for seven days” Me: straight up lie to justify your unhanded business practices In conclusion, It should be plain enough for anyone to see that Peel Company was attempting to justify there actions solely to collect this moneyI can honestly say that I have never had an experience with an apartment community where you are charged a deposit on an apartment that I never signed a contract on. This company is pathetic, arrogant and very rich by stepping on working people, however, in this day and time, the “me me” society place little value on the morally correct thing to do which is refund the $for the apartment I never rented