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Stamps Auto Reviews (20)

I am sad to hear that there was some issuesCan you please forward me the invoices that you have from the other shopOnce I get them I will review for a possible refund Thanks ***

Good Morning, Stamps Auto is willing to refund the Customer $This total is
inclusive of the diagnostic fee($102.00), the labor charged to rebuild the Carbuerator ($336.60) and the cost of the Rebuild Kit including tax($129.23) minus the applied discount for the repair of the Carbuerator (-$93.00)I sincerely apologize fot the lack customer service that Kay receivedThat is not how we operate our business and stive to offer the best customer service possiblePlease let me know how you would like to receive the refund Kay.*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  Thank you,[redacted], for your consideration and partial restitution in this matter. Please remit a check to my address listed on your company's  invoice.  Regards,
[redacted]

I am sad to hear that there was some issues. Can you please forward me the invoices that you have from the other shop. Once I get them I will review for a possible refund.   Thanks [redacted]

Very good people to help me out with my car problems. Helpful, friendly, knows what they are talking about. Wayne at San Tan Valley is a good person to work with and very knowledgeable in regards to my Chrysler vans. Thank you for job well done.

I am sad to hear that there was some issues. Can you please forward me the invoices that you have from the other shop. Once I get them I will review for a possible refund.   Thanks [redacted]

At this time Stamps Auto would like to respond and saying we have spent countless hours with this customer and tried to do everything we could do to make her happy. The customer says that the gas mileage is off and we have drove the car our self and determined that it gets the...

mileage the car manufacturer had designed to get. We confirmed that this car gets 18 mpg in town and almost 28 on the highway. We have driven this car many times and almost put 150 miles on this car using our own gas to confirm this car doesn't have a gas mileage problem. Also during the test drive we have tried to get it to overheat and never had a problem with overheating and was fixed regardless of what she says. As the owner of Stamps Auto I have talked to this customer and she does not understand that her car has over 233000 miles on it. We have given her over 2000 in repairs that she hasn't paid for at all and the more we try to make her happy the more stuff she wants for free. At this point I am refusing to give any refund on parts and labor she has authorized and paid for. Every time she comes in she says she isn't paying for anything and we will fix every problem she has for free. At this point her car has a warranty on all the repairs she has paid for and take it too any [redacted] she feels like going to to get anything fixed she feels isn't right.  We  towed this car many times do too he calling and yelling and curing at every manager she has talked to.

Good Morning, Stamps Auto is willing to refund the Customer $474.83. This total...

is inclusive of the diagnostic fee($102.00), the labor charged to rebuild the Carbuerator ($336.60) and the cost of the Rebuild Kit including tax($129.23) minus the applied discount for the repair of the Carbuerator (-$93.00). I sincerely apologize fot the lack customer service that Kay received. That is not how we operate our business and stive to offer the best customer service possible. Please let me know how you would like to receive the refund Kay.[redacted]

Stamps Auto performed multiple repairs on this vehicle including resealing the engine (4 gaskets) and transmission (1 Gasket). Several days later the customer brought the vehicle back in complaining of a leak still present upon which...

Stamps found that the gasket on the “transmission” was still leaking, a warranty service was performed to repair this a second time and the customer picked up the vehicle and left. A third and final time the customer did return and an additional warranty and repair was performed. The leak was still present on the “transmission” and was not able to be repaired. Upon the third and final visit Stamps apologized for the inconvenience and offered a refund on the “transmission” repair portion of $187.28 which includes parts, labor and tax. The customer refused this offer and filed a dispute.
 Although we are responsible and agree to a portion $187.28 of the refund we do not agree with a full refund as the other items fixed were fixed correctly and with no issues or complaints. $187.28 = the amount of refund offered as repairs were not as described. $312.72 = the amount we disagree to since this was the engine portion of the repair that was completed without issues.     Thank you in advance.   Stamps Auto LLC.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  Thank you,[redacted], for your consideration and partial restitution in this matter. Please remit a check to my address listed on your company's  invoice.  Regards,

I would like to

respond to this complaint once more. We saw the vehicle yes back on 2/6/2015

for a lean code in the computer system. We diagnosed this as being the Intake

manifold gasket having a leak. The customer also requested that we fix her

instrument cluster because her gauges did not work properly. We fixed the above

items. The customer drove the vehicle for 2 days, filled up with gasoline and

the light came back on. We found that it was a different code and determined

that the fuel filter and PCV valve needed replacement. Stamps Installed both of

these items at no charge to the customer because she was extremely irate at this

time, We explained that we found a different code but that was not acceptable

in her. Instead of arguing we simply installed these items. The next visit was not

until 7/13/2015 with a leak on the vehicle. We pressure tested the vehicle and

found the radiator had corroded from the inside out destroying the cooling

system. We recommended the radiator replacement as well as the hoses,

thermostat, and new coolant, and he customer agreed to this. The customer did

state that she ran the car very low on coolant as well as overheated the

engine. We replaced those cooling system items and the vehicle did not have any

additional leaks, or overheating issue. Stamps also performed a block test

prior and after installing these items because the vehicle did over heat. On 8/12/2015 the

customer came back in for a fuel consumption complaint, as well as a

transmission service requested by the customer. We informed the customer that

because of the mileage we would only do a transmission filter and gasket

because a flush may harm the transmission, she agreed to this. We also informed

her of her fuel injectors not spraying fuel in an even pattern thus giving her

an issue with her fuel consumption. Stamps also stated that the cooling system

and the fuel consumption had no relation to each other. She stated she understood.

We replaced these items and within 24 hours she had the car back at our

location. This time irate doesn't come close to how she unfairly treated our

staff members. We could not calm her down, nor keep her from using excessive

amounts of profanity in front of our other customers, and vendors. We asked her

to leave the vehicle and we would once again dive into her complaints. Stamps

performed a block test and found that the head gasket was damaged. We called

the customer and explained the issue the car had and explained lack of

maintenance is the only thing to cause any sort of failure on a liquid system

on a car, she became extremely irate. On 8/13/2015 after a

discussion between the general manager, owner and the lead technician and we

decided to replace the head gasket as a favor to this customer because we felt

the need to do so. At this point we still wanted to please the customer and we decided

this would be best for her car. We did the work fixed the overheating problem

and gave the customer her car back at no charge. She was still not pleased with

this. She stated the car ran erratic, and unstable, with excessive amounts of

fuel going through her fuel system. She brought the vehicle back once again and

demanded we fill her tank, demanded we redo any of the work we had performed to

give her gas mileage back. We took the car for 2 days, put $40.00 into the tank

and drove the vehicle to monitor the fuel economy. We estimated between the

next gas fill up the vehicle was getting 20 MPH in the city and close to 30 MPH

on the highway. This was within the parameters and specifications for this

vehicle. We stated this to the customer but once again she became irate. We

then told her to try another location if she felt the need to go elsewhere. She visited the Queen

Creek location and she demanded from the start that her car gets fixed, and

that she was not paying for anything. She stated the car was overheating, poor

fuel economy, and that the car was unstable. We had a total of 3 different ASE

certified mechanics diagnose, drive and inspect this vehicle, and found nothing

in relation to the customer complaints. Another $40.00 later in gas to monitor

the fuel economy, we found the same results with fuel economy as the previous

stores findings. We gave the vehicle back to the customer. She called back a

few days later and demanded we tow her vehicle back to the shop because she had

a liquid leaking on her garage floor. We sent a tow truck that all 6 of our

locations use, and she was extremely rude to our tow company, talking excessive

amounts of profanity and not speaking highly of any of the staff members at any

of the locations. Our tow company stated when he dropped off her vehicle that

he would not tow her vehicle again because of her disrespectfulness. We found the water

pump was leaking, we called the customer and she demanded we not charge her for

any of the costs associated with the water pump. We informed the customer that

we had not replaced the water pump at any of the locations and that she was

responsible for the costs. She reluctantly agreed and we replaced, we then

drove the vehicle for 3 hours, as well as pressure tested the vehicle and found

no issues so she picked up the vehicle. 2 days later she

called extremely upset and once again demanded we tow her vehicle again because

she had a small clear puddle underneath her car. We stated that she was

responsible for the tow if we found something different or an item we had not

replaced. She agreed and we had her car picked up. We found a heater hose

connector had broken and it needed a new heater hose. Stamps informed the

customer about this, she became irate once again demanding we fix it for free,

and that she was not paying for the tow. Instead of arguing with her because

each phone call with her is abusive, each time she comes to the facility she

makes an extremely loud scene to make sure she is being heard. We simply

replaced the $25.00 dollar hose to make her calm down and let her take the

vehicle.She then brought the

vehicle in the last time and stated the transmission and the fuel consumption had

problems (nothing to do with the cooling system). Stamps diagnosed the

transmission needed to go to a transmission shop for a second opinion because

it had an internal bearing malfunction, (Stamps does not service internal

bearing or clutches inside the transmission) Stamps once again monitored the

fuel economy and found the exact same results. We then told the customer that

we could not keep looking at the same issue over and over again because we kept

finding the same results. We also told her she needed to get a second opinion

on the transmissionbecause Stamps Auto does not specialize in transmissions. Bottom line is that

Stamps Auto did fix her overheating issue, Stamps auto did fix her Fuel economy

issue with many parts that the customer refused to pay for. The car when driven

by our mechanics and was getting the proper fuel economy. Stamps towed this

vehicle many times for the customer when it was not needed; we found separate

issues than items the customer had previously replaced. She was extremely

unpleasant with all of Stamps auto staff members using strong amounts of

profanity at any conversation. Verbal abuse is not something that any employee

should tolerate and 3 managers, and 3 mechanics suffered this tremendously from

this customer. We also stated to the customer that if she was in fact having

issues to call our warranty number and start a claim. We also stated to the

customer to bring the vehicle to the dealership. At one point we did have

contact with the dealership and gave them all of the items we replaced, and she

became unpleasant with the dealership and they refused to work on her car as

well. Verbal abuse is not tolerated by many shops and Stamps will not take any

more from this customer. Thank You. ll us why here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On 02/06/2015 I first took my 1998 Buick Regal Sedan LS to

Stamps Auto on [redacted] E. Southern Ave, Mesa,

AZ 85209.  Since then I have gone back a total of 13

times, even taking it to one of their other locations at [redacted] E Business Parkway, Queen

Creek, AZ 85142,

and have spent $4148.44 all together.  It

is 7 months later, my car still does not run and they refuse to work on it

anymore.  I am afraid to drive it after

how many times they have returned it to me not working properly, and sometimes

with new issues that it did not have before.  I am afraid to take it to any other mechanic for a second opinion and

void any warranty on the work already done.  I understand its on older car with 230,000 miles on it, but the manager

[redacted], that did the initial diagnosis assured me they could fix it

100%.  I know that this is not always

possible, but I feel that they as a business that provides a service, they

failed their obligation to return my vehicle in a safe condition.  They have a duty to test the vehicle after

completing work they did to make sure the work was done correctly and the

vehicle is safe.  At one point I received

the vehicle back from them and went straight to the gas station because it was

empty.  A pool of gas formed on the

ground under the car as I filled it.  Another time I received the vehicle back with the motor mounts not

fastened, as if they did work on the engine and then neglected to re-attach

it.  My entire car shook as I drove it

home.  It seems that they did not know

how to fix my car, and just kept suggesting repairs that might fix the

issue.  I paid them, they did all that

work and it never has fixed the issue.  My car is now worse than when I brought it to them and I am out

$4148.44.  The last 4 times I went there,

they did not give me invoices for the services done, and now they refuse to do

anymore work on the vehicle.  I have

attached all the invoices that they did give me.  Please help me to get my vehicle running

again, and to bring light to my situation so that others are not put through

what I have gone through.

Regards,

I HIGHLY REGRET EVER VISITING THIS SHOP

$1300 is not even a moderately reasonable price with how much they messed up on my car.

The main reason a had to go here is because the radiator had cracked and I really didn't have the option of driving the car very far.

After driving 10,000 miles many things have gone wrong with my Mercedes after this visit. Upon inspection I found thar they cross-threaded the transmission cooling lines, broke my radiator fan clutch, damaged my water pump, and shattered a blade on my radiator fan. And on top of that, lost (or stole) a part of my air box cleaner that is necessary for keeping my car running cool.

When I asked them look over the vehicle, when my water pump was leaking, they lied and said it was my compressor. Told me that I would need a whole new air conditioning system (which is something that other people have mentioned in their reviews as well) and didn't even mention the bad water pump...THAT THEY WERE RESPONSOBLE FOR DAMAGING IN THE FIRST PLACE.

The single star in this review goes to Tim, the manager. I was able to get some parts covered under the warranty that was provided with the service. His mechanics however don't deserve anything but a pay cut.

Who knows, maybe they do good work on other cars, but if you have a Mercedes...STAY AWAY FROM THIS SHOP, they do not have the correct tools to work on your car and will charge you tons of money for worthless work and damages to your car.

Review: I have a 1998 Buick Regal sedan LS. I spoke to [redacted] from Stamps auto at [redacted] East southern Avenue Mesa Arizona 85209 he informed me that they can repair my car to a hundred percenteven though I had an older vehicle. I took my vehicle on 2-6-15 and they did an inspection, oil change, intake manifold gasket, and instrument cluster. I was charged $1,000.93. 4 days later on 2-10-15I had to return the vehicle because of an ongoing issue at that time they did a fuel filter and PVC valve at no charge because the car was under warranty for 3 years or 36000 miles.I returned back on 2-16-15because I was still having issues they did a check and advise but it came back with no codes so nothing was done to my vehicle and it still remain in bad condition I decided to wait a little bit to see if everything was going to be running OK. Took vehicle back on 7-13-15 due to my car overheating. they did a cooling system flush put in a new radiator and a new thermostat. I was charged $773.04.went back on 8-12-15they replace the fuel injector brake fluid flush and replace transmission filter and gasket I was then charged $1,326.21.my vehicle continue to overheat and I returned it to the shop on 8-13-15.they replace the cylinder head gasket and noted that it still uses gas run hard and rough I was not charged on this date.at this point the location refuse to do any more service on my vehicle and and told me to get a second opinion I chose to take it to their Queen Creek location at [redacted] East business Parkway Queen Creek Arizona 85142. on 9-5-15 the Queen Creek location replace my water pump is overheating issue and was charged $248.29. My car continues to overheat and the Queen Creek location tell the vehicle back. explain to them that it was still overheating and is consuming a large amount of gas. I have gone back and forth with this location numerous times and instead of helping me they are putting the blame back on me and trying to charge me for more services which have already been charged for and should be covered under warranty. my vehicle is still not fixed and has multiple problems that we're not there when I took my vehicle in in the first place.Desired Settlement: I've been very patient with stamps auto and have given them many opportunities to fix the problem at hand. At this point I am requesting that they refund my money so I may take my vehicle to a trustworthy shop so I may have a safe and running vehicle to get myself back and forth to work.

Business

Response:

At this time Stamps Auto would like to respond and saying we have spent countless hours with this customer and tried to do everything we could do to make her happy. The customer says that the gas mileage is off and we have drove the car our self and determined that it gets the mileage the car manufacturer had designed to get. We confirmed that this car gets 18 mpg in town and almost 28 on the highway. We have driven this car many times and almost put 150 miles on this car using our own gas to confirm this car doesn't have a gas mileage problem. Also during the test drive we have tried to get it to overheat and never had a problem with overheating and was fixed regardless of what she says. As the owner of Stamps Auto I have talked to this customer and she does not understand that her car has over 233000 miles on it. We have given her over 2000 in repairs that she hasn't paid for at all and the more we try to make her happy the more stuff she wants for free. At this point I am refusing to give any refund on parts and labor she has authorized and paid for. Every time she comes in she says she isn't paying for anything and we will fix every problem she has for free. At this point her car has a warranty on all the repairs she has paid for and take it too any [redacted] she feels like going to to get anything fixed she feels isn't right. We towed this car many times do too he calling and yelling and curing at every manager she has talked to.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On 02/06/2015 I first took my 1998 Buick Regal Sedan LS to

Stamps Auto on [redacted] E. Southern Ave, Mesa,

AZ 85209. Since then I have gone back a total of 13

times, even taking it to one of their other locations at [redacted] E Business Parkway, Queen

Creek, AZ 85142,

and have spent $4148.44 all together. It

is 7 months later, my car still does not run and they refuse to work on it

anymore. I am afraid to drive it after

how many times they have returned it to me not working properly, and sometimes

with new issues that it did not have before. I am afraid to take it to any other mechanic for a second opinion and

void any warranty on the work already done. I understand its on older car with 230,000 miles on it, but the manager

[redacted], that did the initial diagnosis assured me they could fix it

100%. I know that this is not always

possible, but I feel that they as a business that provides a service, they

failed their obligation to return my vehicle in a safe condition. They have a duty to test the vehicle after

completing work they did to make sure the work was done correctly and the

vehicle is safe. At one point I received

the vehicle back from them and went straight to the gas station because it was

empty. A pool of gas formed on the

ground under the car as I filled it. Another time I received the vehicle back with the motor mounts not

fastened, as if they did work on the engine and then neglected to re-attach

it. My entire car shook as I drove it

home. It seems that they did not know

how to fix my car, and just kept suggesting repairs that might fix the

issue. I paid them, they did all that

work and it never has fixed the issue. My car is now worse than when I brought it to them and I am out

$4148.44. The last 4 times I went there,

they did not give me invoices for the services done, and now they refuse to do

anymore work on the vehicle. I have

attached all the invoices that they did give me. Please help me to get my vehicle running

again, and to bring light to my situation so that others are not put through

what I have gone through.

Regards,

Business

Response:

I would like to

respond to this complaint once more. We saw the vehicle yes back on 2/6/2015

for a lean code in the computer system. We diagnosed this as being the Intake

manifold gasket having a leak. The customer also requested that we fix her

instrument cluster because her gauges did not work properly. We fixed the above

items. The customer drove the vehicle for 2 days, filled up with gasoline and

the light came back on. We found that it was a different code and determined

that the fuel filter and PCV valve needed replacement. Stamps Installed both of

these items at no charge to the customer because she was extremely irate at this

time, We explained that we found a different code but that was not acceptable

in her. Instead of arguing we simply installed these items. The next visit was not

until 7/13/2015 with a leak on the vehicle. We pressure tested the vehicle and

found the radiator had corroded from the inside out destroying the cooling

system. We recommended the radiator replacement as well as the hoses,

thermostat, and new coolant, and he customer agreed to this. The customer did

state that she ran the car very low on coolant as well as overheated the

engine. We replaced those cooling system items and the vehicle did not have any

additional leaks, or overheating issue. Stamps also performed a block test

prior and after installing these items because the vehicle did over heat. On 8/12/2015 the

customer came back in for a fuel consumption complaint, as well as a

transmission service requested by the customer. We informed the customer that

because of the mileage we would only do a transmission filter and gasket

because a flush may harm the transmission, she agreed to this. We also informed

her of her fuel injectors not spraying fuel in an even pattern thus giving her

an issue with her fuel consumption. Stamps also stated that the cooling system

and the fuel consumption had no relation to each other. She stated she understood.

We replaced these items and within 24 hours she had the car back at our

location. This time irate doesn't come close to how she unfairly treated our

staff members. We could not calm her down, nor keep her from using excessive

amounts of profanity in front of our other customers, and vendors. We asked her

to leave the vehicle and we would once again dive into her complaints. Stamps

performed a block test and found that the head gasket was damaged. We called

the customer and explained the issue the car had and explained lack of

maintenance is the only thing to cause any sort of failure on a liquid system

on a car, she became extremely irate. On 8/13/2015 after a

discussion between the general manager, owner and the lead technician and we

decided to replace the head gasket as a favor to this customer because we felt

the need to do so. At this point we still wanted to please the customer and we decided

this would be best for her car. We did the work fixed the overheating problem

and gave the customer her car back at no charge. She was still not pleased with

this. She stated the car ran erratic, and unstable, with excessive amounts of

fuel going through her fuel system. She brought the vehicle back once again and

demanded we fill her tank, demanded we redo any of the work we had performed to

give her gas mileage back. We took the car for 2 days, put $40.00 into the tank

and drove the vehicle to monitor the fuel economy. We estimated between the

next gas fill up the vehicle was getting 20 MPH in the city and close to 30 MPH

on the highway. This was within the parameters and specifications for this

vehicle. We stated this to the customer but once again she became irate. We

then told her to try another location if she felt the need to go elsewhere. She visited the Queen

Creek location and she demanded from the start that her car gets fixed, and

that she was not paying for anything. She stated the car was overheating, poor

fuel economy, and that the car was unstable. We had a total of 3 different ASE

certified mechanics diagnose, drive and inspect this vehicle, and found nothing

in relation to the customer complaints. Another $40.00 later in gas to monitor

the fuel economy, we found the same results with fuel economy as the previous

stores findings. We gave the vehicle back to the customer. She called back a

few days later and demanded we tow her vehicle back to the shop because she had

a liquid leaking on her garage floor. We sent a tow truck that all 6 of our

locations use, and she was extremely rude to our tow company, talking excessive

amounts of profanity and not speaking highly of any of the staff members at any

of the locations. Our tow company stated when he dropped off her vehicle that

he would not tow her vehicle again because of her disrespectfulness. We found the water

pump was leaking, we called the customer and she demanded we not charge her for

any of the costs associated with the water pump. We informed the customer that

we had not replaced the water pump at any of the locations and that she was

responsible for the costs. She reluctantly agreed and we replaced, we then

drove the vehicle for 3 hours, as well as pressure tested the vehicle and found

no issues so she picked up the vehicle. 2 days later she

called extremely upset and once again demanded we tow her vehicle again because

she had a small clear puddle underneath her car. We stated that she was

responsible for the tow if we found something different or an item we had not

replaced. She agreed and we had her car picked up. We found a heater hose

connector had broken and it needed a new heater hose. Stamps informed the

customer about this, she became irate once again demanding we fix it for free,

and that she was not paying for the tow. Instead of arguing with her because

each phone call with her is abusive, each time she comes to the facility she

makes an extremely loud scene to make sure she is being heard. We simply

replaced the $25.00 dollar hose to make her calm down and let her take the

vehicle.She then brought the

vehicle in the last time and stated the transmission and the fuel consumption had

problems (nothing to do with the cooling system). Stamps diagnosed the

transmission needed to go to a transmission shop for a second opinion because

it had an internal bearing malfunction, (Stamps does not service internal

bearing or clutches inside the transmission) Stamps once again monitored the

fuel economy and found the exact same results. We then told the customer that

we could not keep looking at the same issue over and over again because we kept

finding the same results. We also told her she needed to get a second opinion

on the transmissionbecause Stamps Auto does not specialize in transmissions. Bottom line is that

Stamps Auto did fix her overheating issue, Stamps auto did fix her Fuel economy

issue with many parts that the customer refused to pay for. The car when driven

by our mechanics and was getting the proper fuel economy. Stamps towed this

vehicle many times for the customer when it was not needed; we found separate

issues than items the customer had previously replaced. She was extremely

unpleasant with all of Stamps auto staff members using strong amounts of

profanity at any conversation. Verbal abuse is not something that any employee

should tolerate and 3 managers, and 3 mechanics suffered this tremendously from

this customer. We also stated to the customer that if she was in fact having

issues to call our warranty number and start a claim. We also stated to the

customer to bring the vehicle to the dealership. At one point we did have

contact with the dealership and gave them all of the items we replaced, and she

became unpleasant with the dealership and they refused to work on her car as

well. Verbal abuse is not tolerated by many shops and Stamps will not take any

more from this customer. Thank You. ll us why here...

In late May, 2015 I purchased a used 1999 Dodge Van from a Used Car Dealer in Glendale, AZ. When I got the vehicle home I noticed a lot of a oil leakage from under the vehicle. On May 28, 2015 I drove the vehicle to Stamps Auto, operating as a [redacted] Center at [redacted] in Mesa. Management and mechanics were very cordial. My vehicle was examined and I was told that it had numerous ailments: a transmission leak, the rack and pinion steering was "throwing oil" and there was oil seeping from the engine oil pan. On that day a mechanic tackled the transmission, replaced a seal and pronounced it dry. Repair cost $540.61 I had received an estimate of $831.23 to repair/replace the rack a pinion and $280.00 to repair the engine oil leak. I was to bring the vehicle back at a later date for those repairs. I took the vehicle home, it continued to leak and a few days later took it to another mechanic in [redacted] for a second opinion. Upon examination it was determined that there was nothing wrong with the rack and pinion and the engine oil was a minor drip. He completely rebuilt the transmission replacing axel seals, rear seal. Everything from the wheels in was repaired. There is no or very little oil leaking from under the vehicle. The trip to Stamps Auto was a waste of time and $540.61. Although the manager was very pleasant and I am sure knowledgeable, the shop was in the care of a younger man who, it seems, was left to misdiagnose the issue and simply replaced a couple of seals when it was obvious there were much more serious issues..

Review: Brought truck in for service. Stamps auto charged over 1800 dollars worth of repairs and the problem persists. I found out that the problem was misdiagnosed by stamps. 30 dollars will fix this problem. Also, the "mechanic"did not road test the vehicle to verify the 1800 dollar "service" they performed fixed the problem, and gave it back to me with a cracked coolant resivoir, a sensor dangeling from some wires at the bottom of the engine bay, and the transmission fill tube completely disconnected from the transmission. the truck has a diesel engine, which stamps knows nothing about. After looking at the Revdex.com website and stamps specifically stating that they work on GAS ENGINES, not diesel engines, it is clear to me how they turned a 30 dollar job into an 1800 dollar job that didn't fix my problem and left me with a coolant leak, transmission leak, and an obd2 port that can't be read. They openly admitted to me that they misdiagnosed it, but will not refund my 1800 dollars. I even told themto take their parts back, and leave me with a truck that doesn't run at all. (It ran when I brought it to them.) Not only did they allegedly install unneeded parts, but then they charged me 4 times more than I can get the parts for. I spoke with the owner on Friday. He said he'd call me back in an hour and I have yet to hear back from him. The work. performed did not fix the problem. The mechanic did not test the components correctly to determine needing repairs. Stamps auto is not qualified to work on diesel engines.Desired Settlement: I demand a full refund of my money.

Business

Response:

In response to this complaint I have contacted [redacted] and had a 45 min talk about this situation. I had sided with him in the fact that there were over sites from my tech. He had a real problem with dip stick tube being loose. Talking with my tech he told me that the dipstick tube was like that and the bolt that held it on was stripped. I believe we should have informed [redacted] that it was like that. We did deal with him and his father because [redacted] was out of town. Saying that communication could have been difficult speaking thru one person to the next can difficult for proper communication. In regards to a leak and something we broke I talked to [redacted] and told him we would take care of that no problem and let me know if he wants the parts and he can install or we can. He has told me that he believes that we install and sold him a part he didn't need and that we took advantage of him on the price. He told me that he found one for 250 dollars and ours was 850. The part we installed was a factory ford part and informed him that we install quality parts and used the dealer part which is less profit for us but best for the customer. The facts of this are this complaint came 40 days later after the repair was done. Also the work was authorized by his father because [redacted] was out of town. I am prepared to take care of his requests on fixing things he feels we messed up but all he wants is us to return the entire amount. [redacted] has be at the shop and spoke with both my manager and tech about this and when [redacted] is told what they saw in the repair [redacted] says they are liars and they don't know what there are talking about. My tech has 20 years experience and is a factory ford trained technician. He has a lot of time fixing these diesel trucks and has done several repairs on diesel trucks. [redacted] said that there is no way we needed to replace the fuel injection module because his scanner never showed him a code 1699. When we pulled codes from this vehicle we had six codes and 1699 was one of them. When a p1699 code accrues in a FICM in the repair guide it recommends that when a P1699 code accrues you should replace the module and then proceed with diag. His whole believe is we didn't not know what we were doing and we missed diag. his truck. I did call [redacted] back Monday morning and left message and have not ot a call back.

Consumer

Response:

in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.

First off, yes I'm absolutely amazed that a ford trained tech would close the hood on a truck he worked on while a sensor was left hanging on its wires, transmission fill tube not only left with its mount stripped, but pulled out of its housing in the transmission, exposing the transmission fluid to dust , dirt and debris. Also , he admittedly ignored the fact that while removing the coolant reservoir to gain access to the fuel injection control module (ficm), he cracked a hose barb, leaving me with a truck that now overheats.

So, after trusting that a shop would have the integrity to fix the problem that the truck was brought in for, I'm left with not only the same problems it had before, but now the truck overheats and the transmission may be compromised due to stamps autos negligence.

A REFURBISHED motor costs $10999.99

A new transmission costs $3600.

Neither of these parts prices are through ford. I'm sure fords prices are much more.

Speaking of prices, in [redacted] response, he says that I was charged $850 for a ficm through ford. Well I was billed, and paid, $919.99 for the part and $114 for labor, a far cry from the 850 [redacted] claims to have charged me. And an even farther cry from the $250 and 20 minutes that I can install the part for.

This ficms price is not the main issue though. The main issue is the fact that it was installed uneccesarily. I quizzed the "ford tech" on ficm test procedure. He did not give me any answers as to how he tested the part. He said, after I asked him, that he did test it but when I asked HOW he tested it, he drew a blank.

As far as 40 days being an issue with [redacted], there is a 24 month money back warranty on their work. So if me finding the time to bring the truck back durring the first 5% of the warranty is an issue with him, maybe he shouldn't offer a warranty. 40 days out of 730 is not an issue. If I had a problem and brought the truck back 729 days later, it would still be under warranty. Furthermore, [redacted] claimes that his tech has 20 yrs working on these trucks. This engine was first produced in the second quarter of 2003 for the 2004 ford trucks. So simple deduction concludes that at most, the tech could have 9 yrs experience with this engine if he was a master tech involved in the design and production of the 6.0 diesel, which he was not. I have 2 years experience and ultimatley, I'm the "tech" that diagnosed the malfuctioning part, the icp sensor. I brought that to the managers and the techs attention, and they both saw first hand as I explained the cause of the problem to them. The tech even made the symptoms occur by moving the wire harness to the icp sensor. So the manager told me he ordered a new'pigtail"for the icp sensor and he would have it the next morning. He also said that he would pull the ficm, tow the truck to my house, and refund the money for the ficm the next morning.

The next afternoon I received a call from the manager and he said they were not going

Regards,

Business

Response:

I dont know where to start. As for the warranty it is a 24 month a24000 mile warranty that covers a defective part and any thing else that might happen from us installing a part. It is not a money back guarentee. I have tryed to taslk to this customer for resolve and with no resolve has been good enough for the customer. I never said that I would take back a part and tow his truck any where. I have offered to take care of his overflow bottle that he claims was broken and he does not want anything but a full refund. I cannot return parts that have been in a vehicle for 40 days and then return them. And for the cost of the part he is refuring to our part was a factory part from ford not a refurbished part from a online source. We only install quality parts not bad parts. What he has said about waht was told to him by my tech is niot the same story I get from my guys. He has cused and been very rood to all of my staff and was asked to leave if he couldnt talk and act proffesional. I dont know where to go with this situation. I have talked to customer and overed resolve. Thansk [redacted] Stamps Auto

I have nothing but good things to say about these guys. The first time I went was a different manager and mechanic and I was a little bummed when I went back to find them gone but the owner has a philosophy that doesn't 'just throw something' at a problem and he hires managers and mechanics who live up to it. I've been in 4 times and was only changed for a battery that was replaced and some labor on a general check up and oil change since I brought in my own oil and filter. In other words, they could very easily have 'thrown' something at the problems I had and I would not have been any wiser. But they were honest about it. How often do you here about an honest auto repair shop. I'm moving soon and will start going to their Mesa location. Here's hoping they are just as good.

VERY, VERY DISHONEST PEOPLE working at Stamps Auto!!!!! Namely "**" the manager and [redacted]. On 7/27/13 I went to Stamps Auto in Queen Creek (Power and Germann).

Because they tried to gouge me on the price for 2 shocks, I purchased them (for half the Stamps Auto price) next door at NAPA.

[redacted] (guy working the desk at Stamps Auto) and I agreed to a price of $120 for labor to have them installed on my vehicle.

At checkout time, he tells me my total is $127.82 because "taxes are a killer". I was under the impression automotive places can't charge tax on labor, however, I didn't bring it up because I just wanted to get on my way.

Automotive service establishments CANNOT charge tax on labor. What [redacted] did was charge me $7.20 in "shop supplies" then tax me 8.55% on that ($.62).

The dollar amount is not significant, however, the DISHONESTY is.

Also, they wouldn't honor a coupon they sent me in the mail and I tried to use. It was well within the valid timeframe for use (expires 9/1/13).

I suspect these guys were upset that they couldn't rip me off like they intended and tried to cheat me a little in the end. DISHONEST!!!!

Very dis-honest and misleading shop, definitely avoid at all cost unless you want to spend way more than necessary to get your car going.

After getting a AC problem looked at my usual mechanic out in Queen Creek I came to this shop to get a second opinion on price. My normal mechanic diagnosed my cars problem as a leaky condenser, not terribly expensive repair. Well this shop informed me in no uncertain terms that my entire AC system needed to be replaced. And wanted to do close to $2000 worth of work.

After leaving Stamps Auto I went to a third mechanic to see if I could verify which shop was telling the truth. After looking over the car the third shop unequivocally agreed with the first shop. That the car needed a condenser and AC recharge not a full system rebuild.

I went back to my normal mechanic had them do the simple fix for 585.00 and the AC is working great.

Review: Stamps Automotive agreed to repair a previous mechanic shop's inability to correct a newly installed Carbuerator performance issue. After 4 days in their shop, and 3 return visits, I still had high idle and failed Emissions. I called to inform them of this, I was told to take it to another mechanic: no offer of warranty, or restitution;$697 paid in full. B & C Automotive was able to correct the Carb, requiring an additional cost of $531, plus the Emissions Retest of $20. Ironically, the Stamps Auto mechanic who worked on my truck, was passed over for a job @ [redacted]. I have paper copies of both repair bills, if required. I am not contacting Stamps Auto: today's date will be entered as the "complaint to business".Desired Settlement: Full refund of $697 plus $20 for the 3rd Emissions Test.

Business

Response:

I am sad to hear that there was some issues. Can you please forward me the invoices that you have from the other shop. Once I get them I will review for a possible refund. Thanks [redacted]

Business

Response:

Good Morning, Stamps Auto is willing to refund the Customer $474.83. This total is inclusive of the diagnostic fee($102.00), the labor charged to rebuild the Carbuerator ($336.60) and the cost of the Rebuild Kit including tax($129.23) minus the applied discount for the repair of the Carbuerator (-$93.00). I sincerely apologize fot the lack customer service that Kay received. That is not how we operate our business and stive to offer the best customer service possible. Please let me know how you would like to receive the refund Kay.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you,[redacted], for your consideration and partial restitution in this matter. Please remit a check to my address listed on your company's invoice. Regards,

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Description: Auto Repair & Service, Brake Service, Lubricating Service - Automotive, Radiators - Automotive, Transmissions - Automobile, Engines - Gas, Auto Diagnostic Service

Address: 2450 S. Higley Road, Gilbert, Arizona, United States, 85295-1104

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