Stan Pike Designs

Paid for two custom-made 4-Drawer Economy Model Comic Book Chests on [redacted] and have not received the chests.Paid for two 4-Drawer Economy Model Comic Book Chest via Paypal on [redacted] The price including shipping was [redacted] I was contacted by [redacted] on [redacted] via email in which he said he had started work, but it was slow going due to the inclement weather. I have not heard from him since. I have emailed him numerous times and received no response. I tried to call the telephone number listed on his website and could not get through to leave a message. I would like either the chests or my money refunded.Desired SettlementI would like either a full refund or the chests I ordered.

On [redacted] I paid seller [redacted] for 3 record cabinets. As of [redacted] I haven't got them & seller has not returned phone, email, letter msgs since [redacted]Purchase date [redacted]Paid [redacted] thru paypal (Transaction ID # [redacted]Promised deliver 6 weeksExcuses started [redacted] 2014 (ok, I get it, you are crafting things by hand)[redacted] 2015: Seller promised for [redacted] (I have the email to prove it)[redacted] 2015: Seller says he doesn't have them done yet but will soon[redacted] 2015 last communication. He apologized and said he would get them doneWaited until [redacted] to ask status. No reply.[redacted] called a few times and emailed and no response. Asked once again for status. No reply.I've written numerous emails (all available for perusal), made numerous phone calls and sent certified letter asking for refund or delivery... no reply to any of that.I now just want my money back. Any help you can provide much appreciated. Really has destroyed my sense of trust. Can't believe seller would run a business like this leaving customers to wonder whether they've been scammed. Terrible.Desired SettlementI would like my [redacted] back.Business Response We have worked out this dispute with the client and are in the process of shipping his orderConsumer Response

I ordered a record storage cabinet from Stan Pike on Etsy May 19th 2014. I paid in full via paypal and have not received the item. Your work is beautiful!I am interested in the horizontal record storage as a gift for my brother. How does it get shipped and what is the cost of shipping? He lives in Suffolk, Virginia. Look forward to hearing from you. Thanks, [redacted]Stan Pike May 19, 2014 Hi [redacted], Thanks for your comments and for your interest in my work. Shipping is by FedEx Ground fully insured. Cost is determined by the zip code. If you let us know the zip we can let you know the shipping. Hope you place an order. Best - [redacted] May 19, 2014 Hi [redacted], Thanks for your quick response. I'm thinking we will have a deal as long as shipping isn't outrageous. His zip is XXXXX.[redacted] May 19, 2014 Hi [redacted], Just checked with FedEx. Shipping to that zip will be $84.86 which is good, as often it's slightly more than $100. - [redacted] May 19, 2014 That sounds great [redacted]! I'll put the order in this afternoon after I'm done running around. Do you have to make the piece or do you have one in stock?[redacted] May 19, 2014 Great! No, unfortunately, I have to make it. I sell them as fast as I can make them. Can't keep any in stock. - [redacted] May 19, 2014 I'm sure! What's your average turn around time?[redacted] May 19, 2014 Six to eight weeks. Will try to get it quicker if I can.. - [redacted] May 19, 2014 Dear [redacted], Thank you for your order. Unfortunately, the amount you paid did not include the shipping price I quoted you earlier today. Etsy does not automatically add the shipping on that item So I will send you a PayPal invoice to your e-mail at: [redacted]@hotmail.com for that amount which you may pay at your convenience. Thanks again, [redacted] Shipping for (1) Horizontal record Album Storage Unit. $84.86[redacted] May 19, 2014 Sorry [redacted], I wasn't sure how to add that in. I'll take care of it now.[redacted] May 19, 2014 Ok, Got it. Thanks. Will you please reconfirm the shipping address? Thanks again - [redacted] May 19, 2014 The shipping address is Stan Pike May 19, 2014 Fine. I always double check. Have a good night and thanks again. - [redacted] Jul 31, 2014 Hi [redacted], I am just checking in on the order I placed in May for the horizontal record album storage unit? Do you know when it will be shipped? Thanks, [redacted] Jul 31, 2014 Hi [redacted], I apologize that it has not shipped yet. I got so many orders, it isn't easy to keep up. I am working on it and know it is a couple weeks late. Please allow a little leeway. Sorry for the delay. Best, [redacted] Jul 31, 2014 Hi [redacted],I understand, just wanted to check in. He will actually be out of town until August 6 so that is fine. Thanks, [redacted] Sep 21, 2014 Hi [redacted], Do you know when the piece I ordered on 5/19 will ship? I checked in with you 6 weeks ago and you said you were only running a couple weeks behind schedule. The initial quote for turn around time was 6-8 weeks, this is the 16th week. Please let me know the status as soon as possible. [redacted] Sep 23, 2014 Sorry for the delay. Got more response on this item than expected. I am making a large batch. They are all completely hand made, but it is time consuming. They are coming our great. - [redacted] Sep 23, 2014 [redacted], I understand you are behind. What I want to know is when this piece will be done and shipped. An accurate estimate. If you can't provide this specific information, I would like to cancel my order and recieve a refund. This has become very frustrating.[redacted] Sep 23, 2014 I understand, a week from Friday, so next week. - [redacted] Oct 5, 2014 HI [redacted],This past Friday was when you said the piece would ship. I have not heard from you. Did it ship?? [redacted] Oct 6, 2014 Hi [redacted],Please get back to me regarding the piece I ordered. I sent you a message yesterday and have not heard back from you. The customer service I am receiving is extremely poor. [redacted]Desired SettlementHe charged $499.00 for the piece and $84.86 for shipping. I would like a full refund.Business Response I did all I could to meed this clients needs. No exact delivery date was given because this is a hand made item item made in limited amounts. I was about to complete it when she canceled her order.

In September 17, 2013, I purchased 8 cabinets at a price of [redacted] On the same day, I mailed a deposit via money order (#XXXXXXXXX) for [redacted] On September 21, 2013, I received a receipt for said payment. Subsequently, to cover the additional cost of shipping, I paid the remaining balance in full via money order (#XXXXXXXXX) for [redacted] On October 7, 2013, I received an email acknowledging that I paid in full for the above. To date, I have not received anything. I am repeatedly emailed Mr. [redacted] and he has responded a few times but recently has not. In addition, I have tried repeatedly to call and either the phone line in continuously busy or I will get thru and leave a voice message. There is no product, no updates, no response to my emails, and now no returning of my calls. 7 months have elapsed and I either want the 8 cabinets delivered or my money back. Thank you, in advance, for any assistance you may be able to offer in resolving this matter.Product_Or_Service: 8 four drawer comic book chestsOrder_Number: XXXXXXDesired SettlementAs stated briefly above, I want either my 8 cabinets to be shipped promptly or my money back. I am not asking for interest just the sum I previously sent. Business Response We are in the process of resolving this issue with the client and have been in contact with him. Thank you , [redacted]

Stan Pike has to date not delivered on stereo cabinets that we ordered and paid for one year ago. He also stopped responding to emails, phone calls, letters. This makes him a thief. It's deplorable, shameful conduct ... Future prospective buyers: be warned!

In September 17, 2013, I purchased 8 cabinets at a price of [redacted] On the same day, I mailed a deposit via money order (#XXXXXXXXX) for [redacted] On September 21, 2013, I received a receipt for said payment. Subsequently, to cover the additional cost of shipping, I paid the remaining balance in full via money order (#XXXXXXXXX) for [redacted] On October 7, 2013, I received an email acknowledging that I paid in full for the above. To date, I have not received anything. I am repeatedly emailed Mr. [redacted] and he has responded a few times but recently has not. In addition, I have tried repeatedly to call and either the phone line in continuously busy or I will get thru and leave a voice message. There is no product, no updates, no response to my emails, and now no returning of my calls. 7 months have elapsed and I either want the 8 cabinets delivered or my money back. Thank you, in advance, for any assistance you may be able to offer in resolving this matter.Product_Or_Service: 8 four drawer comic book chestsOrder_Number: XXXXXXDesired SettlementAs stated briefly above, I want either my 8 cabinets to be shipped promptly or my money back. I am not asking for interest just the sum I previously sent. Business Response We are in the process of resolving this issue with the client and have been in contact with him. Thank you , [redacted]

Stan Pike has to date not delivered on stereo cabinets that we ordered and paid for one year ago. He also stopped responding to emails, phone calls, letters. This makes him a thief. It's deplorable, shameful conduct ... Future prospective buyers: be warned!

Paid for two custom-made 4-Drawer Economy Model Comic Book Chests on [redacted] and have not received the chests.Paid for two 4-Drawer Economy Model Comic Book Chest via Paypal on [redacted] The price including shipping was [redacted] I was contacted by [redacted] on [redacted] via email in which he said he had started work, but it was slow going due to the inclement weather. I have not heard from him since. I have emailed him numerous times and received no response. I tried to call the telephone number listed on his website and could not get through to leave a message. I would like either the chests or my money refunded.Desired SettlementI would like either a full refund or the chests I ordered.

I paid for 2 custom 4 door cabinets in [redacted] 2013. In [redacted] 2014 I was promised they were coming soon. The products has never been delivered.Product: 2, four drawer comic cabinetsPayment: [redacted]Payment date: [redacted] 2013 In [redacted] 2014 I was told that [redacted] moved studios and didn't have time to complete the order. He said he would refund shipping [redacted] and ship the cabinets for free. I began trying to contact [redacted] by phone, email, and on facebook beginning in 2015. He has not responded at all.Desired SettlementI would like the product that I paid for or my money returned.

Paid [redacted] for furniture and has been 10 months without delivery or satisfactory explanation.I contacted [redacted] in Sept. [redacted] to order two comic book storage units. He quoted a cost of [redacted] and required 50% upfront [redacted] Delivery was agreed upon to be Feb. 2015. We paid [redacted] via Paypal on October 1st. We didn't hear from him again for five months. I contacted him by phone and email, and received a reply stating that he had taken the winter off to go to Florida and would work on the units in March. More months went by without communication. I left phone messages and emails again in [redacted] which he didn't return. We finally sent him a written message stating that he could either refund our money or complete the units. Again, no reply. We sent more messages in [redacted] He replied that he had taken a couple weeks of vacation and would start them soon. More time went by. I left messages again in July and told him to call me on [redacted] at [redacted] to discuss this matter. He did not call. Left him another message that if I didn't hear from him by [redacted] that we'd have no other option but seek restitution through other avenues.He still has not replied. It appears that [redacted] and his web site are just a sham/fraud. Based on the other complaints filed with Revdex.com, it appears that he simply takes money and then never answers again. Maybe he used our [redacted] for his three months in Florida and his vacation in [redacted]At this point, nearly a year since we paid half upfront, the only acceptable resolution would be refund of our money. Otherwise, we will need to take him to court.Desired SettlementWe provided him with several opportunities for resolution. First, we allowed him to extend the time period to complete the product. That did not work. We then offered for him to reduce the order to just equal the [redacted] that we had paid (do one unit instead of two). That didn't work. We then gave him the option to complete the product by a due date or refund our money. That didn't work. We then gave him a date to call us to discuss a resolution and he would not call us.Therefore, we are left with the only acceptable resolution is for a refund of our [redacted] or else we will need to resolve this in court.

Paid [redacted] for furniture and has been 10 months without delivery or satisfactory explanation.I contacted [redacted] in Sept. [redacted] to order two comic book storage units. He quoted a cost of [redacted] and required 50% upfront [redacted] Delivery was agreed upon to be Feb. 2015. We paid [redacted] via Paypal on October 1st. We didn't hear from him again for five months. I contacted him by phone and email, and received a reply stating that he had taken the winter off to go to Florida and would work on the units in March. More months went by without communication. I left phone messages and emails again in [redacted] which he didn't return. We finally sent him a written message stating that he could either refund our money or complete the units. Again, no reply. We sent more messages in [redacted] He replied that he had taken a couple weeks of vacation and would start them soon. More time went by. I left messages again in July and told him to call me on [redacted] at [redacted] to discuss this matter. He did not call. Left him another message that if I didn't hear from him by [redacted] that we'd have no other option but seek restitution through other avenues.He still has not replied. It appears that [redacted] and his web site are just a sham/fraud. Based on the other complaints filed with Revdex.com, it appears that he simply takes money and then never answers again. Maybe he used our [redacted] for his three months in Florida and his vacation in [redacted]At this point, nearly a year since we paid half upfront, the only acceptable resolution would be refund of our money. Otherwise, we will need to take him to court.Desired SettlementWe provided him with several opportunities for resolution. First, we allowed him to extend the time period to complete the product. That did not work. We then offered for him to reduce the order to just equal the [redacted] that we had paid (do one unit instead of two). That didn't work. We then gave him the option to complete the product by a due date or refund our money. That didn't work. We then gave him a date to call us to discuss a resolution and he would not call us.Therefore, we are left with the only acceptable resolution is for a refund of our [redacted] or else we will need to resolve this in court.

Paid $1,deposit for a handmade storage chest on 2/and was promised delivery by 7/and never received item.Sent deposit check to Stan on 2/13/and vendor confirmed receipt on 2/19/He sent drawings and wood samples on 2/25/Began following up in May of because delivery was promised by mid-July and had difficulty reaching venderWhen finally reached on 6/8/he sent response saying that the carcass was partially done and that he was short on cashAfter that I was not able to reach him for over a month until I finally began calling and emailing dailyFinally reached him on 8/13/about a month past when I should have already had the chest and he made excuses and told me the piece was 50% finishedAfter he assured me he was almost done and would have pictures to me soon, I was unable to reach him again until 11/25/where he said he was finishing the chest and I would now have it by Christmas without a problemHe again went dark for many months and I repeatedly attempted to contact him without successChristmas passed and I still did not have my chest and the Stan was nowhere to be foundHe finally resurfaced on 1/11/apologizing and saying he had been unable to work because of the cold, etcbut was now able to work and would be finishing up and would get back to meWell, again he became unresponsive and I was unable to reach him until 3/6/where he again communicated to me that he was sorry, but now his excuse was that he had been sick all week with a virus but was betterI did not hear from him again until 3/14/where he said that he still had a virus but that my order was at the top of the priority list and he appreciated my patienceAgain he became unresponsive and I could not reach him until 4/30/where he made more excuses saying he was ill which got him backed up, but he just hired an assistant and would be back on my piece by the following MondayI have been unable to reach him since then, it is over years past the promised delivery date and I still do not have the chest I ordered.Desired SettlementI would like to have the chest I ordered delivered to me in the next month or I would like a refundIdeally I would be compensated with free shipping or some other significant discount

In July 2012, I paid US$1792.50 for a deposit on custom chest to be completed for Jan 2013. My emails and phone messages asking about it are ignored.On July 13, 2012, I paid [redacted] Furnature Designs US$1792.50 through PayPal as a 50% deposit on a custom chest he would design and build for me. He said the chest would be ready in January 2013. He sent me drawing of the design immediately afterward which I approved. I've pasted our email correspondance below. Jan.29Hi [redacted],Can you let me know how far along you are with my piece and the estimated completion date? Photos would be great.ThanksFeb. 4[redacted], Not sure if you received this so I'm sending it again.Feb. 5Dear [redacted], Sorry, I missed that. January was much busier than normal as I usually receive no orders after Christmas and spend that time finishing previous orders but this January was very busy and I still have several older orders to complete including yours. Please remember in our first e-mail I said these are all quite difficult and time consuming and they take some time to make. I will send you some pictures as soon as I can. I just need to finish one large piece I'm making for someone else and then I will finish yours, Best, [redacted]Feb. 5Thanks for the update, [redacted]. I appreciate that these pieces take time. I would, however, like you to provide me with another estimated date of completion. January (the original estimate) has come and gone and there has been no contact about the completion being pushed back. All I ask is that you continue to stay in touch and give regular updates on your progress. Thank you. [redacted]There was no response.April 16Dear [redacted],Can you please provide me with an update on your progress for my piece. Thanks.There was no response so I called him and left a voicemail telling him to check his email.April 22Hi [redacted], No I am here. I just got stuck and am very behind becasue I'm trying to complete a huge a huge piece that is giving me a lot of headaches. Will do my best to get yours done soon. Very best, [redacted]April 27Hi [redacted],It sounds like you have been under a lot of work pressure. Would it be easier for us to cancel the order and to have the deposit refunded? At this point, that is my preference. Please let me know as soon as possible. Thank you. [redacted]May 15[redacted], No response again from my last email. Your lack of communication about your progress on my order for which I already paid US$1792.50 is very concerning. When you have responded, you state you will eventually get to it without any details on the time. You originally stated the chest would be completed around January 2013. If I do not hear back from you with a estimated time of completion by tomorrow, or a promise to return the deposit, I will be contacting PayPal and the Revdex.com. Sincerely,[redacted]Desired SettlementI would like a full refund.

In July 2012, I paid US$1792.50 for a deposit on custom chest to be completed for Jan 2013. My emails and phone messages asking about it are ignored.On July 13, 2012, I paid [redacted] Furnature Designs US$1792.50 through PayPal as a 50% deposit on a custom chest he would design and build for me. He said the chest would be ready in January 2013. He sent me drawing of the design immediately afterward which I approved. I've pasted our email correspondance below. Jan.29Hi [redacted],Can you let me know how far along you are with my piece and the estimated completion date? Photos would be great.ThanksFeb. 4[redacted], Not sure if you received this so I'm sending it again.Feb. 5Dear [redacted], Sorry, I missed that. January was much busier than normal as I usually receive no orders after Christmas and spend that time finishing previous orders but this January was very busy and I still have several older orders to complete including yours. Please remember in our first e-mail I said these are all quite difficult and time consuming and they take some time to make. I will send you some pictures as soon as I can. I just need to finish one large piece I'm making for someone else and then I will finish yours, Best, [redacted]Feb. 5Thanks for the update, [redacted]. I appreciate that these pieces take time. I would, however, like you to provide me with another estimated date of completion. January (the original estimate) has come and gone and there has been no contact about the completion being pushed back. All I ask is that you continue to stay in touch and give regular updates on your progress. Thank you. [redacted]There was no response.April 16Dear [redacted],Can you please provide me with an update on your progress for my piece. Thanks.There was no response so I called him and left a voicemail telling him to check his email.April 22Hi [redacted], No I am here. I just got stuck and am very behind becasue I'm trying to complete a huge a huge piece that is giving me a lot of headaches. Will do my best to get yours done soon. Very best, [redacted]April 27Hi [redacted],It sounds like you have been under a lot of work pressure. Would it be easier for us to cancel the order and to have the deposit refunded? At this point, that is my preference. Please let me know as soon as possible. Thank you. [redacted]May 15[redacted], No response again from my last email. Your lack of communication about your progress on my order for which I already paid US$1792.50 is very concerning. When you have responded, you state you will eventually get to it without any details on the time. You originally stated the chest would be completed around January 2013. If I do not hear back from you with a estimated time of completion by tomorrow, or a promise to return the deposit, I will be contacting PayPal and the Revdex.com. Sincerely,[redacted]Desired SettlementI would like a full refund.

Paid $1,deposit for a handmade storage chest on 2/and was promised delivery by 7/and never received item.Sent deposit check to Stan on 2/13/and vendor confirmed receipt on 2/19/He sent drawings and wood samples on 2/25/Began following up in May of because delivery was promised by mid-July and had difficulty reaching venderWhen finally reached on 6/8/he sent response saying that the carcass was partially done and that he was short on cashAfter that I was not able to reach him for over a month until I finally began calling and emailing dailyFinally reached him on 8/13/about a month past when I should have already had the chest and he made excuses and told me the piece was 50% finishedAfter he assured me he was almost done and would have pictures to me soon, I was unable to reach him again until 11/25/where he said he was finishing the chest and I would now have it by Christmas without a problemHe again went dark for many months and I repeatedly attempted to contact him without successChristmas passed and I still did not have my chest and the Stan was nowhere to be foundHe finally resurfaced on 1/11/apologizing and saying he had been unable to work because of the cold, etcbut was now able to work and would be finishing up and would get back to meWell, again he became unresponsive and I was unable to reach him until 3/6/where he again communicated to me that he was sorry, but now his excuse was that he had been sick all week with a virus but was betterI did not hear from him again until 3/14/where he said that he still had a virus but that my order was at the top of the priority list and he appreciated my patienceAgain he became unresponsive and I could not reach him until 4/30/where he made more excuses saying he was ill which got him backed up, but he just hired an assistant and would be back on my piece by the following MondayI have been unable to reach him since then, it is over years past the promised delivery date and I still do not have the chest I ordered.Desired SettlementI would like to have the chest I ordered delivered to me in the next month or I would like a refundIdeally I would be compensated with free shipping or some other significant discount

I paid a year ago for an item that has still not been delivered and business has ignored any of my attempts at communication.I paid Stan Pike in the amount of $300 on Nov. 21st, 2013 for a custom order comic book storage drawer set. I followed up with him a few times over the year to check in. On my first attempt I was told that custom orders take time, which I understand. I had ordered from him in the past without any issues and was happy with what I got... this time, however, I've been getting the run around.On my attempt earlier this year, in May, I was told, "Sorry. I'm in the middle of moving my workshop to a new location. Needed more space and better heat. Got very behind due to the extra cold we had last winter. Yours will be the first done in my new shop. I had to re-do it because the other one didn't come out right. - S"Ok, fine. I have not heard from him since this note. I've tried multiple times to contact him over the past week using many different forms of communication (phone, email, Facebook) and he has failed to write me back. At this point I just asked for a refund. Taking someone's money and not delivering a year later is shady, especially when you combine that with a lack of response to messages.I'm highly disappointed in the way he's handled business, and now see I may not be the only one. Very let down. I just want my $300 back.Desired SettlementI would like my $300 to be refunded in full, as the business has been unable to deliver what I ordered and I'm sick and tired of waiting... and I don't trust delivery at this point :-/Business Response [redacted] has received a full refund of $300, Ck# [redacted] which she has deposited. Please remove this complaint. Thank you [redacted] - Stan Pike Designs

I ordered a record storage cabinet from Stan Pike on Etsy May 19th 2014. I paid in full via paypal and have not received the item. Your work is beautiful!I am interested in the horizontal record storage as a gift for my brother. How does it get shipped and what is the cost of shipping? He lives in Suffolk, Virginia. Look forward to hearing from you. Thanks, [redacted]Stan Pike May 19, 2014 Hi [redacted], Thanks for your comments and for your interest in my work. Shipping is by FedEx Ground fully insured. Cost is determined by the zip code. If you let us know the zip we can let you know the shipping. Hope you place an order. Best - [redacted] May 19, 2014 Hi [redacted], Thanks for your quick response. I'm thinking we will have a deal as long as shipping isn't outrageous. His zip is XXXXX.[redacted] May 19, 2014 Hi [redacted], Just checked with FedEx. Shipping to that zip will be $84.86 which is good, as often it's slightly more than $100. - [redacted] May 19, 2014 That sounds great [redacted]! I'll put the order in this afternoon after I'm done running around. Do you have to make the piece or do you have one in stock?[redacted] May 19, 2014 Great! No, unfortunately, I have to make it. I sell them as fast as I can make them. Can't keep any in stock. - [redacted] May 19, 2014 I'm sure! What's your average turn around time?[redacted] May 19, 2014 Six to eight weeks. Will try to get it quicker if I can.. - [redacted] May 19, 2014 Dear [redacted], Thank you for your order. Unfortunately, the amount you paid did not include the shipping price I quoted you earlier today. Etsy does not automatically add the shipping on that item So I will send you a PayPal invoice to your e-mail at: [redacted]@hotmail.com for that amount which you may pay at your convenience. Thanks again, [redacted] Shipping for (1) Horizontal record Album Storage Unit. $84.86[redacted] May 19, 2014 Sorry [redacted], I wasn't sure how to add that in. I'll take care of it now.[redacted] May 19, 2014 Ok, Got it. Thanks. Will you please reconfirm the shipping address? Thanks again - [redacted] May 19, 2014 The shipping address is Stan Pike May 19, 2014 Fine. I always double check. Have a good night and thanks again. - [redacted] Jul 31, 2014 Hi [redacted], I am just checking in on the order I placed in May for the horizontal record album storage unit? Do you know when it will be shipped? Thanks, [redacted] Jul 31, 2014 Hi [redacted], I apologize that it has not shipped yet. I got so many orders, it isn't easy to keep up. I am working on it and know it is a couple weeks late. Please allow a little leeway. Sorry for the delay. Best, [redacted] Jul 31, 2014 Hi [redacted],I understand, just wanted to check in. He will actually be out of town until August 6 so that is fine. Thanks, [redacted] Sep 21, 2014 Hi [redacted], Do you know when the piece I ordered on 5/19 will ship? I checked in with you 6 weeks ago and you said you were only running a couple weeks behind schedule. The initial quote for turn around time was 6-8 weeks, this is the 16th week. Please let me know the status as soon as possible. [redacted] Sep 23, 2014 Sorry for the delay. Got more response on this item than expected. I am making a large batch. They are all completely hand made, but it is time consuming. They are coming our great. - [redacted] Sep 23, 2014 [redacted], I understand you are behind. What I want to know is when this piece will be done and shipped. An accurate estimate. If you can't provide this specific information, I would like to cancel my order and recieve a refund. This has become very frustrating.[redacted] Sep 23, 2014 I understand, a week from Friday, so next week. - [redacted] Oct 5, 2014 HI [redacted],This past Friday was when you said the piece would ship. I have not heard from you. Did it ship?? [redacted] Oct 6, 2014 Hi [redacted],Please get back to me regarding the piece I ordered. I sent you a message yesterday and have not heard back from you. The customer service I am receiving is extremely poor. [redacted]Desired SettlementHe charged $499.00 for the piece and $84.86 for shipping. I would like a full refund.Business Response I did all I could to meed this clients needs. No exact delivery date was given because this is a hand made item item made in limited amounts. I was about to complete it when she canceled her order.

I paid for 2 custom 4 door cabinets in [redacted] 2013. In [redacted] 2014 I was promised they were coming soon. The products has never been delivered.Product: 2, four drawer comic cabinetsPayment: [redacted]Payment date: [redacted] 2013 In [redacted] 2014 I was told that [redacted] moved studios and didn't have time to complete the order. He said he would refund shipping [redacted] and ship the cabinets for free. I began trying to contact [redacted] by phone, email, and on facebook beginning in 2015. He has not responded at all.Desired SettlementI would like the product that I paid for or my money returned.

Order for cabinet placed and paid for on [redacted] 2015. [redacted] has generally been non-responsive to requests for updates for update or refund. Order placed on [redacted] for a record cabinet [redacted] after speaking with [redacted] on Etsy. After the order was placed, three emails requesting a status update were sent before a response was received estimating 2-3 more weeks before delivery. 10 additional weeks passed without delivery or further update. The last time I heard from [redacted] was at the end of [redacted]. I have sent four additional emails requesting an update and/or a refund since then, and left a voicemail as well. [redacted] is either a crook or completely incompetent. Either way, I want my money back.Desired SettlementI would like a refund of the entirety of my payment, or PROMPT delivery of my order. Business Response Client had been refunded by [redacted]